Amazing customer servicebrandy M.
Customer Reviews for U Stor It Mini Storage
(Distribuidor de U-Haul del vecindario)
Fredericksburg, VA 22408
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 9 a. m. - 4:30 p. m.
- Sab.: 9:30 a. m. - 3:30 p. m.
- Dom.: 12:30 p. m. - 4:30 p. m.
- 11/26/2021: 1:00 p. m. - 4:30 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.BARBARA C.
You can send the folks at this location to Texas A&M and clone their DNA and ship the clones out to all of your locations world-wide, because I've rented maybe 30 rental trucks in my life and this was the easiest, most convenient rental I've ever had!!!DEWAYNELEEROY D.
Herb was excellent and so friendly and helpful. I think he is a hidden gem at U-Haul and I hope he is being treated properly and has the respect and appreciation he deserves!Samantha P.
Keep doing what you are doing.ELIZABETHROSETTA H.
Great serviceMARK S.
El cliente no dejó un comentario.SHIRLEYTURNER J.
Nothing. This location was extremely helpful and understanding. If I ever need another uhaul, I want this location every time.Eric M.
I absolutely loved my experience with this particular location! Ive never had the most excellent, easy, quick service like this. Thank you for making my move 10x easierOlivia P.
El cliente no dejó un comentario.SCOTT J.
Truck had severe problems but the pick up location was great and went above any other uhaul rental location I have experienced. They were genuinely concerned with the customer and meeting all expectations.RANDELLEROY T.
We are new here & the folks here are above exceptional!!! They told us if we needed any information about the town to come on in anytime & ask!!! If everyone in the world was like these folks it would be a great place!!! Highly recommendedJacquelyn C.
Excellent service..DAVIDALLEN G.
El cliente no dejó un comentario.Charles H.
Went to get trailer with understanding from U-Haul that would be able to purchase certain items to accommodate towing capabilities. This location does not have equipment inventory. Had to go elsewhere to obtain.LARRY DOUGLAS R.
El cliente no dejó un comentario.HENRY B.
The owners were fantastic.ALBERTTHEOPHIL M.
Both Herb & Lisa were incredibly helpful in renting us the correct truck for our needs. I would recommend them to anyone needing U-Haul services.DALEALLEN S.
Staff was extremely helpfulFORRESTANDRE P.
Very friendly and professional. Best rental experience I have had in a while.William B.
I arrived well before my pickup time, having also sent the location a message via the webpage to confirm equipment. I had to call U-Haul corporate to get a person to come from another shop to process the pickup. No one associated with that location ever showed up or returned my messages.David H.
Renee was the nicest of all uhaul customer representatives. Highly recommendedSamimullah S.
Herb and Lisa from U-Haul are really naturally helpful and warmhearted individuals. They would assist you in every way they can.ISABELAGUILON T.
Amazingly pleasant and helpful owner. I had to shift my pickup time twice because of a late running Dr appt and trafffic. They assured me it wasn't a problem and when I finally got there helped me load my wife's car and got us safely on our wayMichael S.
El cliente no dejó un comentario.MONTRELLALEXANDE W.
El cliente no dejó un comentario.ROBERTCLAUD L.
Above and beond any of my expectationsGREGORYWADE S.
El cliente no dejó un comentario.Danielle S.
Employees were friendly and efficientStefanie T.
Not associated with the drop off location but I reserved the UHAUL moving service. Booked Hunknchic moving in Fredericksburg VA. Sent an e-mail a week later to try to confirm, no reply. Called the night before service was to be delivered, no reply. Day of move in, no show. Called to ask why and received a confused reply â€œ Ah, ok, your in Fredericksburg right, we're coming.â€ Ah no I'm three quarters away from finishing. Not sure why you wouldn't return phone calls or e-mails.Scot J.
Herb is the best customer service I have experienced using Uhaul. Will return!!!Daniel K.
The team was very supportive and professional.... user-friendly service..WILLIAMLANDERS B.
The owner was super nice and gave his phone number so we could reach him any time.CATHYJEAN B.
El cliente no dejó un comentario.Jennifer H.
El cliente no dejó un comentario.ANDRES B.
El cliente no dejó un comentario.ERIKWHITNEY J.
Herb was the most professional U-Haul representative I have ever dealt with. The man gave me his personal cell phone in the event that I had any types of issues or needed anything form U-Haul along my trip. For someone to care that much is not ordinaryCraig A.
El cliente no dejó un comentario.DAWANDADENISE D.
Herb was very accommodating.JOHNNYMINHTOAN P N.
Herb was awesome!!MICHAELROSS M.
Herb was so nice and helpful after a very long and stressful move. I couldn't recommend him enough.VALERIEANN P.
Herb was excellent! Thank you for you kind serviceCatherine M.
El cliente no dejó un comentario.JAMESEDWARD D.
I didn't appreciate UHaul cancelling my local pickup of the truck I had reserved the night before i was to get it and sending me 50 miles away to get a truck. That wasn't even a possibility. When I called the location I was originally scheduled to pick it up at, I spoke with Herb who told me he'd do his best to get me the size truck I originally ordered and have it at the original pick up location. Herb made sure I had the size truck had reserve and I was able to get it as originally scheduled. He didn't have the extra blankets there but he sent me to the Uhaul nearest my home and I was able to pick them up there. If changes are going to be made to a contract, they should be done verbally with the customer and NOT via email at 7pm at night, when all the locations are closed. That is poor customer service.HEATHERGEMMILL M.
El cliente no dejó un comentario.William F.
The truck interior had drink spills on the dash. The windows were dirty inside and out.JOSEPHLOUIS G.
Very friendly and helpful.KENNETH W.
Outstanding customer service. Herb went WAY above and beyond. They were great!MARKEUGENE H.
El cliente no dejó un comentario.Christine H.
Herb knows what customer service is and is courteous and was a pleasure to work with. The two rental locations in Culpeper (Rusty's Towing and the Shell Station) were rude and did not care if I rented or not. Rusty's said that the people that rent Uhaul equipment were not worth their time and effort.DANIEL W.
Herb was extremely friendly and customer oriented. I don't think I will ever be back in the area for moving reasons but if I am I will be sure to give this place my businessERICALAN L.
Complete clusterTimothy B.
Nothing I love you're worker they were great ill all my friends and family thanks for everything God BLESSAMANDAMALINDA R.
Herb is fantastic! Very helpful, personable, and even though I was dropping off after closing, he provided a number that I could contact him at if I had any problems with drop off. That's going the extra mile! Site was extremely clean and well organized. My father had no problem parking the truck and the lock box was very convenient. Great location and staff!Stan R.
Place wasn't even open when hours said they would be got a call from another location that I was told I was suppose to return there when my paperwork had the address in which I returned it to. Which apparently messed up someone else's rental Tried calling uhaul to be left on hold for a minimum of an hour worst experience ever trucks are over booked and no one willing to help resolve the issues I want a refund for having to travel over 40mins to then have to rent 2 trucks in order to even be able to move this caused and increase in expenses for me double gas insurance and 80 mins in travel time having to secure another driver huge inconvenienceLauren S.
El cliente no dejó un comentario.Nathaniel W.
Best experience I have had helped me with getting the hitch fixed and getting me on my way very happy n blessed thanks to Herb and his wifeJENNIE FAYE B.
The staff at this location were professional, courteous, friendly and pleasant. From now on I will always go there for my U-Haul needs. Thank you Herb, Lisa and Renee.Derrick B.
Make sure you check in ahead of time or else you'll be sitting there for 45 minutes waiting to get the key..Sabrina I.
Not much. These people are great.JOHNMATTHEW C.
El cliente no dejó un comentario.LORRAINEEUNICE W.
El cliente no dejó un comentario.Whitney E.
Very efficient and professional experience. They demonstrate excellent customer service. Will definitely use again!DORISLEE K.
The overall experience was great, from the time I entered the establishment through the return and out processing was above what was expected.CLAUDE H.
This location was closed due to the holiday so I did not interact with personnel. However I was contacted via telephone prior to leaving Tampa and Herb was very helpful and friendly. When I mentioned being quoted less than what I actually paid. He did advise that I received a refund and was only charged $701. But it seems that was not the case.Catherine B.
El cliente no dejó un comentario.ALMAELIZABETH H.
El cliente no dejó un comentario.Shereza K.
You guys have to keep Lisa and Herb at this location because they complement and represent your company to the fullest. I was very satisfied with their assistance and professionalism. I am also using the storage at this location and will continue using this facility in the future. Lisa and Herb deserves to be recognize with lots of accolades and raises. Thank you you Lisa, Herb and Rena for all that you guys did to help me at short notice. Louise CollinsLOUISEBETTY C.
Herb was incredibly helpful as I navigated self check outNicole R.
Herb was amazing! In all the years I've rented Uhauls, I've never had such great customer service and communication. He went over and beyond and I'll definitely be referring friends and family to his location in the future.Christine C.
Herb, the manager (proprietor?) contacted me as there was a switch from my designated drop off location while enroute. Providing me with contact info and new location gave me the assurance that there was indeed a person who understood the moving experience. And his assistance stepping me through the entire check in process allowed me to be far more comfortable at the end of the day.BERNARD G.
Nothing they go over and beyond for the customersDEBORAHJEAN C.
El cliente no dejó un comentario.Lawrence G.
El cliente no dejó un comentario.STACIEDESHAN A.
El cliente no dejó un comentario.OSCARLAMONT W.
El cliente no dejó un comentario.Lauren W.
Easy transaction, friendly staff and the owner was very outgoing and friendly as well when I dropped it off.BRADLEYNELSON C.
Great experience!!!PAUL C.
Friendly staff! Great equipment! Will definitely be using them again.RYANC R.
El cliente no dejó un comentario.ERICTYRONE T.
Staff goes above and beyond to help their customers.DANIELKELLER R.
The gentleman I dealt, Herb, went out of his way to ensure I had a pleasant experience. I was astonished at how much he cared. A rarity in today's world. PROMOTE THAT MAN!!!Chris G.
Herb and his coworker were excellent. Thank you .KATHERINELAYNE B.
El cliente no dejó un comentario.Timothy P.
First great and real customer service i have ever had from a Uhaul place. Herb's place is going to be my to go to place if i need storage, rent a truck etc. Thanks again for such a great service.AKWASIOHENE T.
Nothing as far as i know, my first time everything went well, Thanks!DOROTHYJEAN M.
The manager is very welcoming, supportive and professional. The workers too are very respectful and have good customer service skills. I will want to always go there next time am in need of a uhaul serviceJEPHTERAGYEI D.
The folks in Fredericksburg are very nice and made us feel like we were family. At first, I did not want to make the drive to Fredericksburg to pick up the truck, but, no other trucks were available. Now, Fredericksburg U-haul is the place of choice for us. Awesome folks to work with!KATHYL C.
The owners were really great to work with.BURNETTETHOMAS B.
Herb and Lisa are amazing in every way great homey,personal vibe with this location trrats everyone like familyLONNELL W.
Herb was amazing to deal with. He created a great rental experience and made me feel very comfortable with the whole process. The level of detail, customer service, and overall friendliness was very refreshing (considering other rental experiences I've had in the past at other locations). Nothing to improve on here! Great job Herb!RYANTHOMAS J.
System was down when drop off occurred. Staff was so unorganized they kept calling asking when I would drop off trailer for approximately 3 days after I had already dropped the trailer off on time at the right location.MCKENLEY S.
This location was great!!! Herb and his staff were Awesome and in my opinion nothing needs to change, this location is already top notch. GraciasCODYDANIEL P.
This was by far the best rental truck experience of ANY company I've ever used as well as all UHaul rentals I've had in over 45 years. The owners, Lisa and Herb, treated me like an old friend rather than a customer. The care and concern they showed at every step of the process to include days after I left their facility was unparalleled. Best in Class!JUSTINE P.
El cliente no dejó un comentario.Brian F.
This was the best experience I've ever had. Herb went above and beyond. Best customer service just you just don't see that anymore. Moving is stressful enough but Herb made it so much less stressful. Wouldn't recommend any other place besides this one. Thanks Herb!!Amanda J.
Very courteous and professional agents. Went overboard to make sure I was getting the very best deal. Overall experience was exceptional!ERICJOE A.
El cliente no dejó un comentario.JUNIOR N.
I received a call from Herb? I think his name was, He was extremely helpful and friendly over the phone. He told me everything I needed to know about dropping the equipment off which made it easy and time saving. The location was clean and easy to maneuver, will do business again. ¡Gracias!ANGELOISMEAL MAR A.