Absolutely nothing. Katrina & the manager were professional, helpful and very kind. Best customer service I’ve received in a long time. Thank you.
Sandra W
Customer Reviews for U Stor It Managers LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff didn't call to confirm my reservation until I was driving to pick up the truck. They failed to inform me my requested dolly was available as well. Completely defeated the purpose of booking a truck ahead of time, as I had to go to another location. Very poor planning on their part.
Andrew SThe process took too long
ceaser lHaving the truck clean and ready and with no check engine light on. it really had me concern if I was going to have mechanical issues during my rental.
Gloria GGreat location great customer service it was easy breezy..
Lisa Cdidnt have my rental ready but found another to give me.
daniel cContinue to do what you're doing. Thank You. Very courteous and professional.
MELVIN GLet’s start with actually charging the correct amount and not threatening customers. Never will rent with them again.
ELRMRetail Inothing
Allan FThe truck is clean and in a very good condition. The only down side is this facility only offer (One) 10x10 U-Haul truck.
Minandro RWe had a cancelation from another location and put in a complaint and have not heard anything back.
James FI need you send me the charge how much
Ronel DCheyane was absolutely amazing. Great customer service, friendly, fast and knowledgeable.
Adrianna RAre you kidding me with the fees and charges. Worst choice ever picking uhaul company. Over 200 dollars in charges. I will be living detailed reviews with screenshots on every social media I have. I don't want other people to make the same mistake.
Victor DExcellent customer service 👍🏾👍🏾
Mertice BThe cab of the truck was dirty and smelled of urine. We did not have any engine trouble. The staff who helped us was very friendly and apologized for the trucks condition. I will use them again because the location is so convenient.
DEANNA MTruck drop off after hrs is a serious pain!
Soni CThe girl with the orange hair is super cool I really liked her and the guys as well they have good customer service when I rented out my storage. I did go back to get an actual uhaul truck I didn’t care for the other girl too much she wasn’t like customer savvy at all. Overall the place is kept really clean
ALEXIS JMake sure your staff is not taking personal calls when dealing with customers.
PATRICIA FGreat and quickly serviced and lovely respectively costumer service thank you
SHELALE AGuy who checked me in was awesome. Inside of the truck was filthy/gross though.
Kavin SMake sure the back of the truck has been cleaned out.
GREGORY RThe staff is wonderful and helpful. The vehicle could have been cleaner. The floor bed had dirt left on the driver and passenger side, and there was an old gift card left on the dashboard.
SHALISA W1 hour before checking in I received a phone call stating the van that I reserved was not available and I could use a truck for the same price. Unfortunately the Van I reserved state .89 per mile but new contract stated $1.09 (due to weekend pricing) I was told to call customer service. My original reservation stated 2 day reservation but I was charged for 3 days. Once again I was told to call customer service. Unfortunately I was not treated as a valued customer as I was trying to patronize small business in the community that I have lived in for 50 years. I made reservations in advance to ensure that I would not have any issues. Customer Service was horrible at this location.
LINDA MIt was great every one was very nice and professional
IRA SI had a perfect, flawless experience with the professionals, YOU, and will use and recommend in the future. Thank you!
JESUS PCustomer satisfaction
GBADEBO ANothing. The process was quick. The customer service rep. was very friendly and professional at the Stor -It location. I will be using this location to rent future truck rentals.
SHALISA WVery easy to make changes on the app, only gripe was that they had my uhaul locked behind a fence and so I couldn't get it using the self-checkout on the app. I had to go into the office.
Doraliz MCustomer service was excellent
DEBRENNA GI was charged a fee of $58 for my rental. I returned the truck under the listed mileage with a full tank of gas on the same day. Three days after the completion of my rental, I was charged $200 for an unknown amount or reason. I haven’t received any notice or response from U-haul. I’ll be booking with a different company furthermore.
JAMILAH RGreat service from initial contact
JULIO PBad actitud
JOSE Rnone
bruce pNone. The receptionist was friendly and helpful.
Gary FThe return dealer helped us get some money back for the screw up. They were very helpful and understanding.
Paul DThe pick up was great but when I dropped the van off without having time to fill it up, the person i spoke with acted very annoyed that I didn't do this and that puts me off. I am a loyal customer who moves a lot . I feel as though it is appropriate to expect, during a 90 degree day, with little time to spare, I was unable to fill the tank. I was willing to pay the additional per gallon fuel fee and let them know ahead of time.
tara sThe older lady training the younger girl was very rude he didn't even I asked her if I could have a disinfectant rap rap white she said we already cleaned the truck and I want it one because that's just me just for precaution and I have a newborn that I don't want to get that virus and she would not give me a a disinfection right by the power very rude so I had to get tissue and open the doors and I just wanted to rewipe them I don't see anything wrong with that she would not give me one she told me just park the car drop the key that was it didn't even tell me where the box was the nicer one said where was very rude very rude lady girl whatever the younger one she was great she she just told me to wait then I have to ask her the other lady would ask a question and she just was very rude
Louise GEasy and fast
Chantal WNothing. Service was fast easy and hassle free!
Misael VI left my wallet
ASHLEY HHave the right keys for the right truck...lol
Pamela MWhen picking up the truck the woman at the counter was extremely rude. The pick up was not a no contact pick up. The dolly we reserved was not there and we had to ask to have that charge removed.
Shannon E????
Jamise CNot charge so much for gas. Otherwise everything is fair.
Robert RThey rented the uhaul At 4 o’clock knowing that I could put my stuff in there are you there right now because they close at 5 o’clock so I ended up having to pay them for two days
Denise JUna de las muchachas que atiende deberia tratar de ayudarnos con nuestras dudas y no ser tan despota. Lo tratan a uno como si nos hicieron un favor, estamos pagando por un servicio.
marcos lI was not able to rent the 10' truck I wanted because the mirror was broken. Uhaul changed my pickup location and didn't notify me. I had to call in to find out why they didn't have a truck for me. It took me over 2 hours to pick up my rental, which put me behind schedule and cost me more in gas because I had to take a bigger truck. So unhappy with their performance this time. By the time we left, we were frustrated and irritated.
RAYMOND PEveryone was professional, friendly and helpful, nothing to improve!
Frank DThe only thing was parking. Other than that everything was excellent. The employees were very nice. The location was not far, so I did not use a lot of miles. That was the best thing for me. Just keep up the good work. I will reccomend U Store it to friends and family.
Denise SMy location was changed 4 times. The time was 2 hours and 15 minutes after my requested time. The vehicle was not ready and was filthy when I arrived. I had to drive 5 miles out of my way to get a car wash for $25 plus $5 tip. It was not a good experience and I will not recommend using uhaul to anyone I know.
Tracy CExcellent Customer service!
Vicki YStaff was friendly and efficient!
terence sI feel the girl who closed was rude we came right at 6 and she locked the door she was hella rude to the old man I'm done
Erin GCustomer Service Reps were GREAT!!!!
barbara pEverything went well customer service was friendly and very knowledgeable
Kenneth RNot move my reservation over to a different location. I thought the UHaul place that did that was wrong from the start. I think it was bad business to just assume that I should want to drive 5 miles one way out of my way to pick up the rental truck regardless of availability because I did make a reservation. I was moved over to U Stor It from the original rental location.
Michelle BAttendant makes her own schedule and then overcharge you because we are late due to her lateness and 40 min break an hour before the U-Haul closed
portia BMake sure they can accommodate all your needs like Dollies.
craig o