Customer Reviews for U Rent UM
(U-Haul Neighborhood Dealer)

666 comentarios

103 Hwy 30 E   Huntsville, TX 77320

(936) 755-1455

Horario de oficina

  • Mon-Fri: 7 am–10 am
  • Sat-Sun: Closed

Servicios en esta ubicación:

Contáctanos

(936) 755-1455

103 Hwy 30 E
Huntsville, TX 77320

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 7 am–10 am
  • Sat-Sun: Closed
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK C 
Clasificación:
5.0

El cliente no dejó un comentario.

Quaterian R 
Clasificación:
5.0

Thank you so much for helping me get the truck close to where I live! Another location near by gave me bad service & didn't honor the reservation I made 3 days before. May The Good Lord bless U Rent Em location & Mrs. Louise for outstanding care & great customer service! My pick up location was changed twice far away by phone agents without my consent.

ADA R 
Clasificación:
5.0

I have used this location for all of my truck rental drop offs. Ms. Lois is wonderful and easy to work with!!

John D 
Clasificación:
3.0

The pick up location was fine. From there, the experience went downhill. There will be a follow up. Numerous issues when the truck broke down, And lack of follow-through.

BARBARA B 
Clasificación:
5.0

Nothing you guys did well thanks for your help really appreciated it.

semone j 
Clasificación:
5.0

Owner, "Ms. Lois" was VERY helpful and assisted me with the return. I am a repeat customer due to her friendliness and willingness to help!

John D 
Clasificación:
2.0

Have better record keeping.

WILLIS S 
Clasificación:
5.0

For the website, maybe do the verifications ie alternate contact, passport, prior to check in. I found it to be obstructive to the whole process. Maybe doing it prior like you license submission would help?

Brandon S 
Clasificación:
5.0

This was the second location I was sent to to return the truck. I was charged AC extra 60.00 for the extra miles. Even though the fact that the first location was all locked up and would not allow me to return.

Charles W 
Clasificación:
4.0

It was a little dirty but can't really help it since it has been raining, and it's muddy in the pick up area. It was very difficult to get truck out of spot. It would not be recommended for an inexperienced driver to retrieve a truck from the center here especially if no one is there to help.

Arthur H 
Clasificación:
3.0

El cliente no dejó un comentario.

Dustin T 
Clasificación:
3.0

Did not have contact with personnel. We dropped off after hours and put key in the lockbox.

Megan B 
Clasificación:
2.0

We went to drop off truck at 10PM to different site and waited for 45 minutes. We text to a number given and the only text we got back said "white car"? I'm recommending the second place for drop off due to there being no other option on that side of town.

GREGORY B 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter B 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley H 
Clasificación:
4.0

There was some confusion with the app that could be clearer. I wasn't sure if I kept the lock from the pick up site and when I dropped off the truck there was a key drop I was not made aware of. When I was contacted about the key drop the lot attendant wasn't the friendliest. Gracias

Braden F 
Clasificación:
5.0

My only issue was that I initially reserved a 20 ft, but they called me the day prior letting me know the closest 20 ft was 32 miles from me, which I was not going to drive 32 miles to pick it up, 32 miles back to load, then the additional 40 miles to where we were moving.

Jordyn G 
Clasificación:
4.0

Quick and easy. This was like it should be.

CHRISTOPHER R 
Clasificación:
4.0

El cliente no dejó un comentario.

Katie B 
Clasificación:
5.0

Nothing every thing went well

Mayo C 
Clasificación:
5.0

El cliente no dejó un comentario.

Priscilla A 
Clasificación:
3.0

Don't completely close for lunch

Amanda A 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen B 
Clasificación:
5.0

Service was excellent and I would rent there again

charles t 
Clasificación:
3.0

The only thing I didn't like was that I couldn't return the truck back to a location closer to my house because it was a local rental

FRANK A 
Clasificación:
3.0

Windshield was covered in bugs. Truck had a shimmy about 55 mph. Only 1/2 tank of fuel.

Glenn S 
Clasificación:
1.0

El cliente no dejó un comentario.

Adam M 
Clasificación:
5.0

Best customer service ever!!

ELAINE W 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack K 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly R 
Clasificación:
3.0

Truck stunk of cigarettes and was dirty when we picked it up.

Christopher W 
Clasificación:
5.0

El cliente no dejó un comentario.

MINERVA O 
Clasificación:
4.0

The agent showed us a video on her phone of her niece getting rear ended and told us about how she was in the hospital recovering. It was quite a crash! I hope she's doing better.

Cary G 
Clasificación:
4.0

El cliente no dejó un comentario.

April F 
Clasificación:
5.0

El cliente no dejó un comentario.

mark f 
Clasificación:
1.0

The woman where I rented the Uhaul never asked me where I was bringing Uhaul back to. I told her I was dropping it off in Magnolia near my storage unit. She was on the phone with her daughter the entire time and she never gave me a receipt. This was not the arrangement and you will refund me the $230 you wrongful took from my account, if I had received and receipt saying I needed to return it to Huntsville, I would have corrected it before I left the rental building. Thank you Beth Townsend

Beth F 
Clasificación:
5.0

El cliente no dejó un comentario.

wendy S 
Clasificación:
1.0

El cliente no dejó un comentario.

Rolante R 
Clasificación:
4.0

At first, had issues with the ability to share location, however the UHaul online chat help was able to resolve. Very smooth return process online.

Pedro P 
Clasificación:
5.0

Great customer service. Bravo zulu.

Bonifacio S 
Clasificación:
5.0

Lois was extremely accommodating, she is true professional.

DAVID E 
Clasificación:
5.0

El cliente no dejó un comentario.

marcus h 
Clasificación:
3.0

El cliente no dejó un comentario.

Taryn A 
Clasificación:
5.0

El cliente no dejó un comentario.

Realynn N 
Clasificación:
5.0

No improvement required, but the Agent requires the greatest complement for her customer service and personality. She made everything seem to be flow so easy. Will be happy too return to her location.

bobby t 
Clasificación:
5.0

ND

Yolanda S 
Clasificación:
5.0

It didn't look as though the back had been fully swept out beforehand.

Cindy C 
Clasificación:
3.0

El cliente no dejó un comentario.

John T 
Clasificación:
3.0

El cliente no dejó un comentario.

John M 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph s 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica P 
Clasificación:
5.0

El cliente no dejó un comentario.

sylvia k 
Clasificación:
5.0

Convenient and friendly.

Dianna R 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin F 
Clasificación:
5.0

Can't think of anything to improve on. In the last few years I have Used uhaul a few times. Happy to say merry I was treated very well By the Huntsville Tx location.

GAYLE S 
Clasificación:
5.0

El cliente no dejó un comentario.

melissa a 
Clasificación:
5.0

El cliente no dejó un comentario.

patricia p 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony D 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl I 
Clasificación:
5.0

El cliente no dejó un comentario.

ORVILLE S 
Clasificación:
5.0

El cliente no dejó un comentario.

ORVILLE S 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea W 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitch R 
Clasificación:
5.0

Good experience

lb l 
Clasificación:
3.0

El cliente no dejó un comentario.

Johnny D 
Clasificación:
5.0

El cliente no dejó un comentario.

Jayakody K 
Clasificación:
4.0

El cliente no dejó un comentario.

JOEL F 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia E 
Clasificación:
3.0

El cliente no dejó un comentario.

Regina R 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda R 
Clasificación:
5.0

This place is sooo friendly. Had a blast talking with the owner. She was awesome

BECKY W 
Clasificación:
5.0

El cliente no dejó un comentario.

james s 
Clasificación:
3.0

El cliente no dejó un comentario.

elisha g 
Clasificación:
4.0

El cliente no dejó un comentario.

Victor F 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel W 
Clasificación:
5.0

El cliente no dejó un comentario.

eva s 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda M 
Clasificación:
5.0

Quick service, very accommodating and helpful. Would highly recommend.

JOHN R 
Clasificación:
3.0

Clean the truck. The website was also down when I attempted to check it in after hours

Joshua B 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda M 
Clasificación:
5.0

Very professional, very knowledgeable very friendly very understanding, explain everything.

jerome l 
Clasificación:
5.0

El cliente no dejó un comentario.

jannette f 
Clasificación:
5.0

Thanks for everything.

Tammie R 
Clasificación:
5.0

The experience was quite easy and the vehicle was very clean and easy to operate

Leigh W 
Clasificación:
5.0

Receptionist was very helpful.

brandon r 
Clasificación:
4.0

They were open on a Saturday for us to drop off the truck. Don't know if this is normal, but very much appreciated. There was a problem with being charged an extra day, which was corrected by the area manager immediately. I appreciate Kenneth contacting me and fixing the problem.

Kenneth V 
Clasificación:
5.0

El cliente no dejó un comentario.

Debi D 
Clasificación:
2.0

App doesn't work

doran s 
Clasificación:
4.0

El cliente no dejó un comentario.

Ellen D 
Clasificación:
5.0

El cliente no dejó un comentario.

Chonussey G 
Clasificación:
5.0

Nothing!!!!

ELISHA M 
Clasificación:
5.0

El cliente no dejó un comentario.

DONTE G 
Clasificación:
1.0

Truck had no gas lady sent co worker to put gas with a 20$ truck only had half a quarter of a tank u-haul said it was 1/4 but it wasnt. Then they charged another 54$ on top of the $154 that i got the truck for because the gas wasnt at 1/4 of a tank. They are bullshit never again!

ARIEL A 
Clasificación:
5.0

El cliente no dejó un comentario.

BERLINDA F 
Clasificación:
1.0

I received very bad service recently when renting a truck, I ordered 3 dozen of furniture blankets to carry my furniture very well covered and when I went to pick up the truck the blankets were not inside the truck as they had told me they would be, nobody called me to tell me that they did not have the blankets available. Being a Sunday when many Uhaul stores are closed, I had to go buy at a store the blankets and I spend $179.00 I spent this money that was not in my plans to spend

Jose R 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH J 
Clasificación:
5.0

Mrs Lois if spelled correctly is an amazing lady.

Leroy T 
Clasificación:
5.0

Everything was awesome. And they had great customer service! I will most definitely be renting here again.

Nalkio M 
Clasificación:
5.0

I dropped off on Sunday, when the location was closed. Your online return app wouldn't work on my phone, and I had to get my friend to do the check-in. No instructions were provided for my return, other than the location. I locked the truck and was about to drop the key in the box when I saw the sticker that said I had to use the online app or face a penalty fee. Providing better instructions for after-hours drip off would be helpful.

TOM C 
No se han enviado comentarios para esta ubicación.

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