Comentarios de los clientes para U Rent UM

Keep on with the good work

Difficult situation, the original drop off location no longer accepted Uhaul drop off or pick ups, found the next closest location, called, person taking phone call made it sound to me that they may not have accreted the trailer. But she did. When I arrived it was raining, but the staff was quick to guide me to the drop off spot and unhooked the trailer, drop off was fast and easy.

Very nice people i will always go back.

I dropped off after hours. The office was closed. The area to drop off was gravel and rock so I couldn't and wouldn't recommend.

This was the worst experience IV ever had. No one did a maintenance check on the truck to make sure the motor had oil. Roadside assistance took forever. Finally the truck got towed and no one told me about it. There I was thinking it had been stolen. I made at least 8 phone calls to uhaul and roadside assistance. It took anywhere from 30 minutes to an hour for someone to answer the phone. I'm so frustrated and angry. My six year old and I were dehydrated and had no money to buy any water.

Run down place. Watched my back the whole time. No people on site. Dropped key in box at exactly 5pm.

The Neighborhood Dealer U-Rent Um in Huntsville TX is fantastic! Mrs. Lois knows how to treat a customer. But Uhaul does not! Uhaul double booked the system and Mrs. Lois had no truck for me to pick up! I scheduled to pick up my truck at 7am! Lucky Mrs. Lois me a truck in New Waverly tx which is 15 miles down the road. I did not get my truck until 10:15 am 3 hours later than expected. I had movers waiting on methat I was paying by the hour! Due to the unprofessional service I have received from Uhaul I will never use yall again. Yall did refund 50 dollars back and gave us a 25 dollar gift card for uhaul. Mrs. Lois gave more miles so I wouldn't have to pay out of my pocket for the miles I drove. But yall trying to pay me $25 gift card to UHAUL! Please yall can afford to give more or even a gift card to a store or restaurant. I repeat I will never use UHAUL AGAIN but will gladly go see Mrs. Lois at U-Rent Um

The low tire system was broken so the tires showed LP the whole trip. We had the tires checked before leaving and they were OK but a lot of things can happen on a 280 mi. trip at 70 - 75 MPH. LOW TIRE gives you a warning before you have a high speed flat.

Staff were extremely helpful and nice. Great customer service.

Loved my experience they are amazing!

Excellent and efficient service!

I wouldn't because the guy was nice but put on his records he paid me in cash my deposit but I never spoke to anyone so now got to fight over my deposit

I was rented a automobile hauling trailer that I was told would work. I was told by the dealer it would work and it didn't. I lost almost a full day because of it and wound up not even using it but returned it to another dealer there I'm town because they were already closed. Ow I'm told there won't be a refund ? That's wrong....

I just want to say how pleasant it was to deal with Lois at this location. She is very polite and competent.

thank you for the great service and well maintained vehicle

Personnel were friendly and professional.

To pick up the bigger 26foot truck, I had to go to another location which cost me mileage to drive to my location to begin the loading of my truck.

great customer service here

just do what your doing

The service here is absolutely exceptional, if there's someone more professional, friendly and truly more of a people person, I daresay your business will be flush with well satisfied customers who will refer others to this location.

Some reason overnight our reservation changed to another location that wasn't even open when we were scheduled to pick up the truck. Not sure how that happened but it was frustrating. Thank goodness for the staff at u rent em for working through it with us.

Nothing

Very nice owners

Provide enough miles to get the job done without shaking a customer down for $3 extra dollars.

-lady was very sweet -if you make employees use their own personal phones for work you should train them on the software and PAY FOR THEIR SERVICE. -If someone pays a cash deposit, you should give the option of cash when getting deposit back not only a mailed check.

all good

Just dropped off truck. Location was closed

Everything was great and Mrs. Irving is the best.

Computer was slow so it took a while to check out, but the lady was very warm, pleasant and helpful. I will rent from them again if needed.

We had been here before to get estimates. The lady that helped us was so sweet and nice. We were so happy with her customer service that was one of the reasons we went with Uhaul. She even remembered my name when we returned the truck. Blessed my heart

Mrs. Lois was very friendly, efficient and a pleasure to do business with.

Personnel were very friendly and helpful!

Best customer service, so helpful

Customer service was friendly and very helpful! I would definitely recommend this location for rental needs.

Loved the experience !!! Very professional, kind, and courteous!!!

Lois was amazing to deal with! Super sweet and her customer service was top notch!

Excellent service at all times. GREAT!

It was hard to find the location but the agent was so welcoming and arrived to the spot as soon she saw us dropping the truck. The place needs some name board to know the location

Everything was excellent. Did everything online

Very nice people.

Super easy to pick up and very friendly staff!

Excellent customer service!

Access is a little problematic but can be overcome. attendants were very helpful.

Nothing, these folks are always helpful and willing to help with any details. Great location.

Super nice folks, helpful in every way. As in Lamar, it was a very good experience.

Good customer care

U Rent EM in Huntsville are great people, big hearts and love helping people. Thank you Cary Williams

Personnel at this location was very helpful and courteous in directing me to the drop off site. Excellent service beyond my expectations.