Customer Reviews for U Loc It Storage
(Distribuidor de U-Haul del vecindario)

641 comentarios

1951 Acton Hwy   Granbury, TX 76049

(817) 326-6210

Horario

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado

Horario especial

  • 4/17/2021: cerrado
  • 5/15/2021: cerrado
  • 6/19/2021: cerrado
  • 7/17/2021: cerrado
  • 8/21/2021: cerrado
  • 9/18/2021: cerrado
  • 10/16/2021: cerrado
  • 11/20/2021: cerrado
  • 12/18/2021: cerrado

Services at this Location:

Contáctanos

(817) 326-6210

1951 Acton Hwy
Granbury, TX 76049

Services at this Location:

Horario

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado

Horario especial

  • 4/17/2021: cerrado
  • 5/15/2021: cerrado
  • 6/19/2021: cerrado
  • 7/17/2021: cerrado
  • 8/21/2021: cerrado
  • 9/18/2021: cerrado
  • 10/16/2021: cerrado
  • 11/20/2021: cerrado
  • 12/18/2021: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES ALVIN II Y. 
Clasificación:
3.0

I selected the option for furniture dolly. Upon arrival I was told there wasn't one available. If I select the options I need, uhaul shouldn't make a location available that don't have the said items. That location shouldn't have been a choice for me if they didn't have that type of dolly that I required. This is not negative towards location! Disappointed in U-Haul customer service!

CHRISTINA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GROVER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMMY W. 
Clasificación:
1.0

Make other parking areas available, my truck was blocked in.

Devon K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNN T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIELE S.  |  Overall Experience 
Clasificación:
5.0

I was never able to gain access to the unit. Calls not returned. Refund denied. I never made it past the gate as my gate code never worked.

Ashley D K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody J V.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

RONALD S. 
Clasificación:
5.0

Office staff were very friendly and easy to work with.

RODDY D E.  |  Overall Experience 
Clasificación:
5.0

I had no problems. I would recommend this facility to others. Gracias.

Paula L W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY M.  |  Overall Experience 
Clasificación:
5.0

Fast and efficient checkout by cheerful and cooperative staff.

Vincent S. 
Clasificación:
5.0

Have dealt with Jennifer several times. She is a great asset to U-Haul. Extremely friendly knowledgeable and helpful. She's very professional

MICHAEL H. 
Clasificación:
3.0

I paid almost $900 to rent a truck for 1 day move of 400 miles they charged a 3 day rate . I picked up the truck Monday and returned it Tuesday. I should have been reimbursed something ..

Louise M. 
Clasificación:
5.0

Jennifer was always very professional and friendly.

ANDY S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria M R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie G. 
Clasificación:
4.0

Customer service was outstanding! The physical building looked a little less than welcoming.

BRUCE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronny D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ted J. 
Clasificación:
5.0

El cliente no dejó un comentario.

sherrie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keifer S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD E. 
Clasificación:
3.0

They would not help with our claim that the truck leaked and ruined our furniture and mattresses. Would not give me my deposit back in cash.

Joe L. 
Clasificación:
5.0

See previous comments

Bruce M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH M. 
Clasificación:
3.0

I literally drove 8 miles in this truck and the fuel gauge didn't even move from half and I was charged over $9 for yall refueling it at $3.25 gallon that would mean I used 3 gallons of gas going 8 miles??? everything else other then this went fine but I feel that is just a way to get money for nothing because I know that truck did not use 3 gallons of gas going 8 miles when gauge was not even moved. Disappointing.

TERESA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

WALTER K. 
Clasificación:
4.0

The $6.25 (10% of my bill) charge for using a credit card is excessive and was not explained in advance as I would have written s checkbhad it been explained. I'm sure it's in the fine print but full disclosure is a must from a customer service perspective. Last time to use U-Haul!!!!

JAMES A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY J. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVIE T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alex C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kenneth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry N. 
Clasificación:
2.0

Work on billing system.

Robert D. 
Clasificación:
1.0

Work on your billing system

Leonard B. 
Clasificación:
2.0

I was very upset with how disorganized my reservation of 3 and 1/2 weeks had become, I was transferred to this location the week before picking up the truck and automotive transport and didn't receive a call until I was on my way to pick it up (which was also a 45 minute drive to this location) that they didn't have the correct size truck. Then I had to pay about $100 more in gas because of this issue for a truck size I didn't feel comfortable driving at all for 30 hours. I was genuinely not happy with any of it. Plus the truck cabin smelt like straight smoke from cigarettes and that was upsetting knowing now some of my things would begin to smell like that as well.

Nolynn F. 
Clasificación:
5.0

Easy to get to.

Laura H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise C. 
Clasificación:
5.0

You need to ask about the customer's Uhaul app experience. Absolutely, the poorest app I ever used: unreliable, unsteady, and barely usable. It's been like this for a long time. The past 3 years. Redesign the uHaul App! Thank you.

Donald M. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRUCE N. 
Clasificación:
5.0

Nada

John K. 
Clasificación:
2.0

Need better customer service just all around

Hannah L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas R. 
Clasificación:
3.0

This is an older facility that could use some updating.

Bryant Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas K. 
Clasificación:
5.0

Very good customer service.

Randy L. 
Clasificación:
5.0

I called to reserve a small unit and it was very easy. When I got there and realized that the unit was going to be too small the lady was so nice and found me a unit that would work for me.

Amber C. | Reservación
Clasificación:
5.0

Customer service was great. Thank you!

Kevin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri G. 
Clasificación:
5.0

El cliente no dejó un comentario.

cherrie A. 
Clasificación:
4.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

Excellent service, friendly service and highly recommended!

Dean P. 
Clasificación:
5.0

Provide a rope ladder for short people to climb in and out of the cab---kidding.

Lacelle H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice Y. 
Clasificación:
5.0

The folks at the uhaul were very friendly and helpful. would reocmmend this location.

Eva M. 
Clasificación:
1.0

I don't recommend the 24/7 self pick up! First of all there is a one hour lock out from your reservation time, that they do not disclose anywhere during the process; after 45 minutes on the phone, an agent reset our time, when we missed the original window by 10 minutes. WORSE! They system auto populates the last mileage IN... the family before us reversed a few numbers (in their favor) and we could alter the start mileage. We were charged 200 extra miles, no way to check the truck out or return it without getting charged. We took the photos of the odometer/interior and exterior and uploaded at the time of pick up, but it did not change. The only consolation was the staff on the 800# were kind and immediately saw our photo proved the contract before us was wrong. We still had to wait 72 hours to get a refund on the error. The whole process was a nightmare. The truck was dirty inside too... It's been a while since I rented Uhaul but this location on a Sunday was set up horribly... they KNEW they had a Sunday reservation and didn't even prep the truck or check their data before leaving for the weekend. Awful.

Joel S. 
Clasificación:
5.0

The men was so nice and helpful

Janice Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe H. 
Clasificación:
4.0

Everyone was helpful

Eduardo S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Pamela M. 
Clasificación:
5.0

Barbie was very friendly, efficient and made the process easy.

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry P. 
Clasificación:
3.0

Very nice person to work with. We will use them again.

Jess J. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff J. 
Clasificación:
5.0

Excellent service

Kyle E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Frank J. 
Clasificación:
4.0

Provide easier step-ups on the trucks for short people.

Lacelle H. 
Clasificación:
5.0

...improve...?? the people that took care of us today...you should use them to train others. They were Excellent... very engaging; extremely knowledgeable...they answered all our questions.

Dawn W. 
Clasificación:
5.0

Barbie is the best in hood county.

TOM P. 
Clasificación:
5.0

It's all about the people.I felt comfortable with this place.Will do business again.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

christy T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT L. 
Clasificación:
5.0

No change needed. Very friendly and easy check in.

Jason K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
5.0

Great people here!

Robert P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sterling R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles E. 
Clasificación:
5.0

Trailer performed wonderfully....drivers side corner front clearance lite bulb needs replaceed...did not illuminate....Barbie and Billy are wonderful to work with.

Ronald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trey A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eva M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Emily V. 
Clasificación:
5.0

The paperwork was flawed, but the people were great.

Barnard G. 
Clasificación:
4.0

Barbie was kind and helpful. She contacted the main office regarding a refund promised on the truck issued due to equipment malfunctioned.

KAYCEE W. 
Clasificación:
5.0

Barbie does an excellent job!!

TOM P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sylvia S. 
Clasificación:
5.0

Drop off place was very nice and very helpful, plus I was happy to get out Of the smelly truck.

Catalino R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Greg P. 
Clasificación:
5.0

Everything went well, it was a good experience, felt like I could call this office if something went wrong or had a question.

Vincent L. 
Clasificación:
5.0

Very friendly, dated but clean property.

William R. | Reservación
Clasificación:
3.0

Facility is as clean as possible for being old and worn out. Could use some paint and door weatherstripping.

BRENDA R.  |  Overall Experience 
Clasificación:
4.0

Great staff

CAROL W.  |  Overall Experience 
Clasificación:
5.0

This unit was so convenient and the price was just right for the size.

BRITTANY W.  |  Overall Experience 
Clasificación:
3.0

Sadie Cross should be there Friday or Sat to move in

sadie c. | Reservación
Clasificación:
5.0

we recently moved from the south side of town to the north. We had to store many things prior to the move in order to sell the house so quickly. we were very happy. thanks the Shaums

sharon s.  |  Overall Experience 
Clasificación:
5.0

I was told I was reserved at another storage unit. So I went there but thank you

Taylor K. | Reservación
Clasificación:
5.0

Lady working this facility was very nice. She answered all questions n was well informed. Would definitely recommend this facility

LANE M.  |  Overall Experience 
Clasificación:
4.0

Would use again

Jay B.  |  Overall Experience 
Clasificación:
5.0

I did not use it

Chad S. | Reservación
Clasificación:
1.0

There was a promise made at the time I made the reservation of one month free rent, after a U-haul rental. When I got to the office of U Lock It I was told that they did not offer that discount. Rude

Jackie P. | Reservación
Clasificación:
3.0

The front desk person was new and pleasant. She didn`t know the system well so the check in process was a little longer than normal. We would use this facility again.

STEPHANIE R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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