Staff I encountered were great. Sunday early evening return time needed more staff. I was simply directed where to drop the 6x12 box trailer. I did not see any of the nifty lifting/positioning rigs that Totowa has so I had to lift the trailer tongue myself to unhitch. I can handle that, carefully though I'm not as strong as the young guys.
Robert NCustomer Reviews for U-Haul Moving & Storage of Passaic
541 Main Ave
Passaic,
NJ
07055
Services at this Location:
Office Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 7 am - 6 pm
- Free towing inspection
- 24 hour customer return
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Deben de mejorar la forma de la devolución de los vehículos, es muy complicado hacer la devolución, cuando debe ser fácil.
Demetrio E- Rating:
- 5.0
Buen servicio
ROMMEL B- Rating:
- 3.0
Good service
Juan P- Rating:
- 5.0
G bbbbbbbbbbbbbbn
ROMANY A- Rating:
- 5.0
You guys don’t really need to do much just good customer service is what everyone wants once they walk in
anthonio m- Rating:
- 5.0
Easy to work with and employees are knowledgeable and helpful
Melissa B- Rating:
- 5.0
Both were excellent - friendly, efficient and connected well - top of the line service
Jerome S- Rating:
- 5.0
Kevin is an outstanding customer service rep… helped with all aspects of the rental during both pickup and drop off. A true asset for U-Haul!!! Trailer was in great condition and worked perfectly.
Edward D- Rating:
- 5.0
Great location and they are starting to get newer models of the vans which is great.
Keith R- Rating:
- 5.0
The personnel was very friendly and helpful.
Elim M- Rating:
- 5.0
customer service workers in the store were polite and helpful.
MARGARET C- Rating:
- 1.0
Not recommended this location
CARLOS C- Rating:
- 3.0
Ayudar un poco más porque los que no hablamos el inglés es difícil la tecnología
Leticia r- Rating:
- 5.0
Customer did not leave a comment.
KELVIN Q- Rating:
- 5.0
Alarma de reversa
jose c- Rating:
- 5.0
Customer did not leave a comment.
Mauricio A- Rating:
- 5.0
Customer did not leave a comment.
samuel t- Rating:
- 4.0
n/a
Marcos U- Rating:
- 4.0
Customer did not leave a comment.
aldo c- Rating:
- 5.0
It's easy and simple!!
Pablo V- Rating:
- 5.0
Customer did not leave a comment.
Dmytro M- Rating:
- 5.0
Muy bueno y buena Atencio
MANUEL T- Rating:
- 5.0
Customer did not leave a comment.
EDDY R- Rating:
- 4.0
Moving Help reserved 2 people/4 Hrs for loading/unloading with the company Noble….(North New Jersey). These people never appears and delays our schedule around 3 Hrs. They only provide excuses about bus transportation/transfers and not supervisors support customer needs. Finally, I canceled this service and reported to Moving help to get my money back ($110+$116…). No refund was provided and I started a dispute with my Bank.
Hector F- Rating:
- 5.0
Customer did not leave a comment.
lavon c- Rating:
- 5.0
Customer did not leave a comment.
William C- Rating:
- 5.0
Very professional and attentive to their customers.
Wilson L- Rating:
- 5.0
Customer did not leave a comment.
RAMON R- Rating:
- 2.0
Confusing in proper drop off procedures. Staff member was uncompromising and brash.
Giancarlo A- Rating:
- 5.0
Customer did not leave a comment.
samuel m- Rating:
- 5.0
Customer did not leave a comment.
Nicola T- Rating:
- 4.0
The calling emergency contact part is nuts.rest fine
David D- Rating:
- 2.0
Customer service is very poor
Agban A- Rating:
- 5.0
Customer did not leave a comment.
Rafael M- Rating:
- 5.0
Be aware of how much gas is actually in the vehicle before another family gets it. I got it was a bit over a quarter and now I am being charged for fuel service when I actually returned the car with the same level of fuel I first got. So I did fill up for my personal use
Vitor H- Rating:
- 5.0
The Passaic location was great . Steve was helping me to fix my reservation. I did my reservation in Saddle Brook in route 46. I spoke with Casandra when I did my reservation and everything was a mistake. My location and my time to pick up was wrong.
Luis M- Rating:
- 5.0
The sttuf they were really help ful and Kindle thanks very much keep up rhe good work thanks
Manuel B- Rating:
- 5.0
Great service
eddy h- Rating:
- 5.0
Customer did not leave a comment.
Jonathan W- Rating:
- 5.0
Customer did not leave a comment.
Jean P- Rating:
- 4.0
Customer did not leave a comment.
Steven M- Rating:
- 4.0
Customer did not leave a comment.
Alex R- Rating:
- 3.0
On call supervisor after we hours was not available via the phone. Called 3 times. Never got a call back.
Adam J- Rating:
- 5.0
Customer did not leave a comment.
Aaron B- Rating:
- 5.0
Customer did not leave a comment.
MARK R- Rating:
- 4.0
The store was very busy and staff needs to be increased. There was a line in front of me. The two gentleman working did the best they could . They had to work inside and out .
Doug S- Rating:
- 5.0
Customer did not leave a comment.
JOSE L- Rating:
- 5.0
Everything worked fine. No breakdowns experienced.
Michael L- Rating:
- 4.0
the pick up location changed 3 times from when I first reserved the truck
Perry D- Rating:
- 5.0
Nothing at this time.
John B- Rating:
- 5.0
Tha best quality service U-Haul Very good
Carlos U- Rating:
- 3.0
i couldn’t find the truck in the lot and instead of the worker to simply take two mins to just come outside he claimed they don’t do that.& kept pointing at camera on lot where it is
Jenny R- Rating:
- 4.0
The drop off process should be easier; we spent an hour trying to complete it via the app.
Olga A- Rating:
- 5.0
Everything was excellent 👌
Jean O- Rating:
- 4.0
The vehicle rented pulled to the left when braking, vehicle still ran safe to the destination. Thank you,
Jeffrey C- Rating:
- 5.0
Customer did not leave a comment.
Abraham B- Rating:
- 5.0
Customer did not leave a comment.
carlos p- Rating:
- 5.0
They were nice and friendly. It was so smooth with an easy pick and return! Thank you
Shifra D- Rating:
- 5.0
Customer did not leave a comment.
Dinkal G- Rating:
- 5.0
Quick and easy process. Shout out to Andrew that confirmed the booking on the phone the day prior and shout out and thanks to Kevin that set me up with everything when I arrived. When I need to rent a truck again, going to 100% use this location . Thanks again
Justin G- Rating:
- 5.0
Print the gas calculator and put it in the glove box. I know that it is on the receipt but that's only in email. Too hard to get to in some random gas station.
MARTIN C- Rating:
- 4.0
Customer did not leave a comment.
Charles R- Rating:
- 5.0
Pick up was brisk. Service was a 10
Augustda-Claude J- Rating:
- 3.0
Absolutely no way I should be picking up a 20 ft uhaul on damn near empty at midnight with all gas stations closed nearby. That's a disaster waiting to happen.
Nahid A- Rating:
- 5.0
Customer did not leave a comment.
Kwangsung L- Rating:
- 5.0
Customer did not leave a comment.
MAURICIO R- Rating:
- 5.0
Customer did not leave a comment.
Ahmed D- Rating:
- 5.0
E
YOSELIN M- Rating:
- 5.0
Always a great experience at this Uhaul site with Kevin Flores & crew !!!💯
EDWARD B- Rating:
- 5.0
Customer did not leave a comment.
betsaida m- Rating:
- 3.0
more employee need it. customer service instead customer doing the job like inspecting and taken pictures like an employee
rafael a- Rating:
- 1.0
Too expensive for a company think this company has to go now 1.99 for the mile what do you think people are made out of gold
Roman C- Rating:
- 5.0
Customer did not leave a comment.
ADOLFO R- Rating:
- 5.0
Most professional location I’ve done business with in the uhaul community!!! Thanks to a great team
KATREECEA C- Rating:
- 5.0
Superb service !!
KATREECEA C- Rating:
- 5.0
Excellent all the time !!!!
KATREECEA C- Rating:
- 1.0
your company was never use again The truck went to was 30 dollars and somehow my bill came to be $157. I will never ever ever ever ever use U-Haul again
JOHN M- Rating:
- 4.0
Customer did not leave a comment.
FRANTZ M- Rating:
- 5.0
Customer did not leave a comment.
celia o- Rating:
- 4.0
If a U-Haul employee spends a day inspecting a vehicle, will they record it after that time? I recommend recording the exact time the equipment was returned, as I received an email showing 1 hour and 22 minutes after I dropped it off. Thank you.
guilbaldo d- Rating:
- 5.0
Customer did not leave a comment.
Joshana B- Rating:
- 3.0
Customer did not leave a comment.
HOWARD H- Rating:
- 5.0
Customer did not leave a comment.
JOSE A- Rating:
- 5.0
Customer did not leave a comment.
Aaron L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Veronica S- Rating:
- 5.0
Nada, a mi parecer está todo muy bien. Muchas gracias por el excelente servicio!
Ricardo M- Rating:
- 5.0
Customer did not leave a comment.
Rachel K- Rating:
- 4.0
Information about the toll/ez pass policy should be part of the rental procedure. You ask so many questions. I think this should be added to it. You should be up front about the toll charges and reminding people to use their own ez pass if they have it.
Ziporah T- Rating:
- 4.0
Excelente
Alejandro C- Rating:
- 5.0
Customer did not leave a comment.
Juan A- Rating:
- 4.0
Not have people on line wait to pick up, if possible, especially if it is prearranged
Karen M- Rating:
- 4.0
You need updated trucks. It was very uncomfortable. The ride was awful.
Tamera C- Rating:
- 5.0
Excellent customer service service and rental place
GRZEGORZ S- Rating:
- 5.0
Customer did not leave a comment.
Ruby L- Rating:
- 5.0
Customer did not leave a comment.
REYNALDO M- Rating:
- 5.0
Customer did not leave a comment.
MOISES F- Rating:
- 5.0
Customer did not leave a comment.
RAFAEL F- Rating:
- 5.0
It was a good experience. It was strange that my backup contact had to be called to confirm the information.
Daniel M- Rating:
- 5.0
Customer did not leave a comment.
EDMUNDO M- Rating:
- 5.0
Customer did not leave a comment.
Danilo J- Rating:
- 5.0
Customer did not leave a comment.
FAUSTINO H | First Impressions- Rating:
- 5.0
The staff was great and friendly I will definitely tell people about you and it's convenient and reasonable
BETTY W | Overall Experience- Rating:
- 5.0
Por Ahora no thanks.
ALBERTO R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
JESUS F | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
BETTY W | First Impressions- Rating:
- 5.0
All the workers were extremely friendly and helpful!! I definitely recommend this place. Thank you guys
JOYCE K | Overall Experience- Rating:
- 5.0
The person at the front desk was very friendly and helpful !!!
JOYCE K | First Impressions- Rating:
- 5.0
Staff went above and beyond to check us in. I have been doing a theatrical show in nyc and have been going so hard. I arrived right before close and they still took the time to get my stuff moved in properly. I would definitely like to thank the attendant and the manager for their help.
Elizabeth L | First Impressions- Rating:
- 5.0
Great customer service and a great overall experience
Jesus R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kevin W | First Impressions- Rating:
- 5.0
Great customer service!!!!!
nirea j | First ImpressionsAdditional Services at this Location
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Moving Trucks
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Self-Storage
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U-Box® Containers
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Moving Supplies
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Trailer Hitches
We'll put a trailer hitch on any vehicle!
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Trucks for Sale
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