Customer Reviews for Twins Service
(U-Haul Neighborhood Dealer)

369 reviews

67 Market St   Fort Kent, ME 04743
(Rt 11 & 161)

(207) 834-2060

Office Hours

  • Mon-Fri: 7 am–4:30 pm
  • Sat: 7 am–11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(207) 834-2060

67 Market St
Fort Kent, ME 04743
(Rt 11 & 161)

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–4:30 pm
  • Sat: 7 am–11:30 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Steven Banks 
Rating:
4.0

Customer did not leave a comment.

Mandy DeWitt 
Rating:
5.0

Customer did not leave a comment.

Karen stewart 
Rating:
5.0

Nothing to improve top notch service .

DALE TRUE 
Rating:
5.0

They are the best. Even called U-Haul because there was a problem with drop off and they figured it all out

Kristen Hoagland 
Rating:
5.0

Excellent service and acceptance of trailer even when UHaul customer service said I had to drive over an hour away from my destination. Owner Jeff called UHaul and said he had room for the trailer.

Susanne Moore 
Rating:
1.0

U-haul headquarters did not coordinate with the local u-haul pick-up business and rented out a box truck I reserved, causing me to scramble to figure out an alternative with less then 24 hours notice. The staff was also abrupt and a little rude when I went to pick up the trailer I had to rent instead of a box truck. If I hadn't had a friend that had a truck to pull the trailer, I wouldn't have been able to move as planned.

Madeline Soucie 
Rating:
5.0

Customer did not leave a comment.

Danielle Ramos 
Rating:
5.0

Customer did not leave a comment.

Chantal Hayes 
Rating:
5.0

Customer did not leave a comment.

SUSAN ELLINGTON 
Rating:
5.0

Very Fair and just. Good clean reliable equipment.

RUTH CHARLES 
Rating:
5.0

Customer did not leave a comment.

RUTH CHARLES 
Rating:
5.0

Customer did not leave a comment.

Donald Raymond 
Rating:
5.0

Customer did not leave a comment.

Johannes Naude 
Rating:
5.0

Customer did not leave a comment.

JEFFREY DAIGLE 
Rating:
5.0

What U-Haul should remember is that customer experience goes far beyond the condition of a truck…Twins Service of Fort Kent, Maine and the people who work there are what makes your company successful. Don’t ever forget that.

ALAIN OUELLETTE 
Rating:
5.0

Customer did not leave a comment.

JEFFREY JANDREAU 
Rating:
5.0

Customer did not leave a comment.

Kevin Webber 
Rating:
5.0

Customer did not leave a comment.

Ronald Ricciardi 
Rating:
5.0

Twins is great. Great service, very knowledgeable, had the tongue and ball I needed, gave me needed knowledge and were very helpful. Hometown service A+

JOSHUA GOODWIN 
Rating:
5.0

Customer did not leave a comment.

NORA KEYES 
Rating:
5.0

Customer did not leave a comment.

JERRY COLE 
Rating:
5.0

Customer did not leave a comment.

Adam Raven 
Rating:
5.0

Customer did not leave a comment.

DALE TRUE 
Rating:
5.0

Greatest service I ever received

bernard kirouac 
Rating:
5.0

Customer did not leave a comment.

Bailey Beaulieu 
Rating:
5.0

Excellent service. Loved Twin Rivers.

Elizabeth Caldwell 
Rating:
5.0

Customer did not leave a comment.

michael bourland 
Rating:
5.0

Nothing .Everything was excellent

jerry couture 
Rating:
5.0

Agent was great ..a went well

MARK MARQUIS 
Rating:
5.0

Customer did not leave a comment.

Kristen Nash 
Rating:
5.0

Customer did not leave a comment.

Jonthan Orr 
Rating:
1.0

The issues I have with this experience aren’t with the place I picked the truck up at. My issues are with the process and the truck it’s self. I reserved a truck to be 4 minutes from my home and got confirmation that reservation had been made. The day before the pick up I was called and told, by a very rude woman, that I had to drive two hours to go get the truck I reserved and was emailed showing would be at Jim’s auto in my town. Not only did I have to waste two hours driving to get the vehicle I also had to use my own gas to go get the vehicle. The vehicle was clean and seemed to be well maintained until the next day when I filled the tank and began our 6 hour ride with my family towing my fiancé’s car behind us with a trailer we also rented. We made it one town from our house when I noticed there was gasoline pouring out of the tank all over the parking lot I happened to be sitting in. When service got to me they didn’t know what to do because there was a clear whole in the tank that had a cheap patch on it that could have been done better by a four year old. I could literally stick a finger in this hole it was that big yet this truck was not pulled from service it was put back on the road for an innocent family to be stranded by. Well guess what, that exact scenario happened. Not only did we lose fuel but we were surrounded by fumes that had anyone flung a cigarette out the window would have ignited the whole damn truck. I called road side service and the first woman I spoke with dispatched the information out wrong and when the service truck showed up he was not prepared for what he found as fuel was pouring out of the trucks gas tank. The second lady I spoke with was a sweetheart and I wish I could remember her name but I can’t. The tech guy she connected us to though was not listening to the service man and talked over him multiple times as Maples tried to explain to him what was going on. After that mess of a conversation the truck was taken to the service station on the other side of town where road side service was supposed to have another truck delivered to get parts to fix this truck and if that couldn’t happen they were supposed to send movers to repack the new truck. Well 5 hrs later the service man fixed the tank, no replacement truck ever showed and no one ever called back to follow up with me like I was told would happen. Over all if I could give this experience a negative number I would. From the rude lady who called the first day telling me I had to go get the truck to the gas leak to the lack of communication and follow through this whole experience just plain sucked. To top it off when I dropped the truck off the guy basically blew me off when I told him there was a dispute and told me I needed to take that up with the place I got the truck from. Not only that he didn’t listen to a word I said about the truck having a hole in the gas tank. My worry is some other poor family now has that same truck that’s literally a ticking time bomb of disaster, unbeknownst to them. If corporate only knew how this all happened I sure hope they’d be embarrassed and want nothing more than to fix the issues across the board to make sure stuff like this doesn’t happen again.

William Merchant 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS ROBERTS 
Rating:
5.0

Customer did not leave a comment.

WILLIAM ALBAIR 
Rating:
5.0

Great people and service

David Jarmuzek 
Rating:
5.0

Very knowledgeable, quick service. Just an all around great place to rent. Went above and beyond to make sure the rental was up to uhaul standards. If I could rate it 10 stars, I would.

Brian Roy 
Rating:
1.0

Stick to the deal agreement, and clean exterior, and interior of trailer.

DANIEL E PELLETIER 
Rating:
5.0

Customer did not leave a comment.

Dennis Martin 
Rating:
5.0

Customer did not leave a comment.

MATTHEW FIELDS 
Rating:
5.0

Customer did not leave a comment.

ALEXA MASSEY 
Rating:
5.0

Customer did not leave a comment.

Cory Finnigan 
Rating:
4.0

Explain to customers and agents that renting a truck and trailer means two separate contracts but the entire cost will be billed on the first one, then subtracted on your end although customer's card will show the entire amount.

CHERYL STRATTON 
Rating:
5.0

Customer did not leave a comment.

KIM LOWELL 
Rating:
5.0

Customer did not leave a comment.

RICKY LABBE 
Rating:
5.0

Jeff Daigle performed excellent customer service.

ROBERT PARENT 
Rating:
4.0

Twins service did an excellent job at their end but the issue is with uhaul billing. They tried to take out the hold amount when my bill was $15 cheaper causing an overdraft on my account. In my opinion the overdraft caused by U-Haul shouldn't be my responsibility

TERRACE GERVAIS 
Rating:
5.0

Customer did not leave a comment.

Tracey Nichols 
Rating:
5.0

Twins garage is awesome.

mary ward 
Rating:
5.0

Customer did not leave a comment.

Joe Cyr 
Rating:
5.0

Customer did not leave a comment.

Mary Ellen Ward 
Rating:
5.0

Customer did not leave a comment.

Kevin Banfield 
Rating:
5.0

Nothing

mary ward 
Rating:
5.0

I have nothing. Loved the customer service.

Amber Crawford-Taylor 
Rating:
4.0

Jeff, the owner of Twins was excellent.

James Doyle 
Rating:
5.0

Customer satisfaction was handled so efficiently and with great care to me the customer. I am very pleased thank you

JENNY SAUCIER 
Rating:
5.0

Jeffrey was so warm and helpful

JOHN JOSEPH 
Rating:
3.0

The people at the location were top notch! The communication between the website and my phone was slow awkward and less than efficient.

Mark Daigle 
Rating:
5.0

Jeff was great!!!

Phillip Wood 
Rating:
4.0

Customer did not leave a comment.

roger roy 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL SCOTT 
Rating:
5.0

Great Customer Service. Even though it was below zero, they were fast and professional

William Gallagher 
Rating:
5.0

No improvements necessary! These guys were awesome, helped me out in a pinch. I’m a contractor and my dolly is on another site. I needed to move some appliances for a customer that day. Even though they had it rented for the next day, they let me rent it as long as I promised to bring it back that evening. I got my customer’s appliances moved and returned the dolly shorty after they closed that day, win win for everyone!

CHRISTOPHER TUTT 
Rating:
5.0

Could not ask to deal with anyone better than these people. Excellent and friendly service. A one.

GERRY COUTURE 
Rating:
5.0

Customer did not leave a comment.

GUY LIZOTTE 
Rating:
5.0

Customer did not leave a comment.

GUY LIZOTTE 
Rating:
5.0

Customer did not leave a comment.

Gilles Daigle 
Rating:
5.0

Excellent customer service! These guys are the best!

WILLIAM GALLAGHER 
Rating:
5.0

Friendly and welcoming.

Shannon Crawford-Taylor 
Rating:
5.0

Customer did not leave a comment.

MICHAEL PINETTE 
Rating:
5.0

Again incredibly helpful and kind Awesome employees Would highly recommend

BRIAN DUBLOW 
Rating:
5.0

Customer did not leave a comment.

GLENN SAUCIER 
Rating:
5.0

Nothing.The garage and the people was easy to do business with.Good experience.The call from uhaul was very nice also.Thank you

LAWRENCE GAGNON 
Rating:
5.0

Customer did not leave a comment.

JEREMY CRAY 
Rating:
4.0

Customer did not leave a comment.

JOHN LABRIE 
Rating:
5.0

Very down-to-earth, friendly helpful people.

MARK SIMON 
Rating:
5.0

Customer did not leave a comment.

PETER MARQUIS 
Rating:
5.0

Ensure U-Haul truck and trailer availability for customers in northern Aroostook County, Maine.

Michael Boutot 
Rating:
4.0

Customer did not leave a comment.

SEAN FRYMAN 
Rating:
5.0

i have rent 5 trailer in last three months no problem renting or returning any of them ,all worked as they should no problems

EDWARD BLEAKNEY 
Rating:
5.0

Customer did not leave a comment.

Joshua Goodwin 
Rating:
4.0

Customer did not leave a comment.

Philip Guerrette 
Rating:
5.0

Answered all my questions, helped me get mirrors set for me and got me going quickly.

Wanda Fletcher 
Rating:
5.0

Customer did not leave a comment.

RODNEY SAUCIER 
Rating:
5.0

Customer did not leave a comment.

DANIEL DUMOND 
Rating:
5.0

We did tell the man at the Fort Kent U-Haul center how awful the Chuck job and we recommended that he test drive it before he rented out to anybody else. There was definitely something wrong with the seats bouncing the way they did for the entire trip almost 2000 miles

KENNETH HIGGINS 
Rating:
5.0

Awesome people to deal with. Great experience overall.

DAVID A MADORE 
Rating:
5.0

Customer did not leave a comment.

GARLAND CARON 
Rating:
5.0

Customer did not leave a comment.

bret SULLIVAN 
Rating:
5.0

Customer did not leave a comment.

WILLIAM GALLAGHER 
Rating:
5.0

Very friendly service. Pleasant.

Conrad Cyr 
Rating:
5.0

Overall excellent service!

JOHN HALLBERG 
Rating:
5.0

I would urge you to double-, and triple-, check your mileage requirements. What they allotted, and what I needed, was slightly off. THIS WAS MY FAULT, NOT U-HAUL'S. Still, don't ask your girlfriend, look for yourself. Cost me 25 bucks on a 1400-mile journey; Big deal. Again, that was my fault; not U-Haul's. I know without researching that enough mileage would have been given had I asked; but I was told a number by my ex-girlfriend that was 300 miles too short, so U-Haul actually gave me a couple hundred miles more than I needed (or thought I needed). Not their fault. Just check, and double and triple check your mileage. I needed a fifteen-foot truck. They gave me a 20-foot for the same price. Luxury. It was comfy. It ran perfectly. I got 10.5 mpg overall, and sometimes more (and less - I had to drive across Pennysyvania). I am - for the second time in a year - completely satisfied with my business relationship with U-Haul. By the way, the we'll come and pick it mover types were muliples more. Many thousands. Do it yourself, folks. It's a bit of work, but well worth it. One mover (I can't recall which) was halfway reasonable, but, sitll, twice as much. And we still would have waited for the stuff to arrive. Bottom line? U-Haul = Okay.

Christopher Char Hohns 
Rating:
5.0

I would urge you to double-, and triple-, check your mileage requirements. What they allotted, and what I needed, was slightly off. THIS WAS MY FAULT, NOT U-HAUL'S. Still, don't ask your girlfriend, look for yourself. Cost me 25 bucks on a 1400-mile journey; Big deal. Again, that was my fault; not U-Haul's. I know without researching that enough mileage would have been given had I asked; but I was told a number by my ex-girlfriend that was 300 miles too short, so U-Haul actually gave me a couple hundred miles more than I needed (or thought I needed). Not their fault. Just check, and double and triple check your mileage. I needed a fifteen-foot truck. They gave me a 20-foot for the same price. Luxury. It was comfy. It ran perfectly. I got 10.5 mpg overall, and sometimes more (and less - I had to drive across Pennysyvania). I am - for the second time in a year - completely satisfied with my business relationship with U-Haul. By the way, the we'll come and pick it mover types were muliples more. Many thousands. Do it yourself, folks. It's a bit of work, but well worth it. One mover (I can't recall which) was halfway reasonable, but, sitll, twice as much. And we still would have waited for the stuff to arrive. Bottom line? U-Haul = Okay.

CHRISTOPHER CHAR HOHNS 
Rating:
5.0

Keep up the great work

STAR BALINTFY 
Rating:
5.0

Twins service was very cordial and accommodating. The tank was full, the cab and cargo box were better than broom clean. They walked thru the features of they truck and even made sure the side mirrors were adjusted for me. Thank you.

JOHN MAUGER 
Rating:
5.0

Everything went off without a hitch. It took 15 min. to do the contract & hook-up to the 5X8 we rented. The best service anywhere is @ Twin's Service Station in Fort Kent, ME. 04743.

JUDY JANDREAU 
Rating:
5.0

Customer did not leave a comment.

JEREMYE HUMISTON 
Rating:
5.0

Customer did not leave a comment.

RHONDA SENNETT 
Rating:
5.0

Customer did not leave a comment.

GREGORY DUFOUR 
No reviews have been submitted for this location.

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