Customer Reviews for Turn Key Storage
(U-Haul Neighborhood Dealer)

157 reviews

2001 S 41st St   Abilene, TX 79606

(325) 480-3335

Office Hours

  • Mon-Fri: 9 am–6:30 pm
  • Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(325) 480-3335

2001 S 41st St
Abilene, TX 79606

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6:30 pm
  • Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing to improve on the equiptment or the customer service. Great U haul business

Elaine Davis 
Rating:
3.0

Place was closed when turning in truck

Peggy Rodriguez 
Rating:
3.0

I rented a uhaul box truck a 26ft for $137 total, then very next week same day same time I rented a 20ft truck and got charged over $200. I went back because of the good price, never again. I dont recommend them at all.

Chad Kniffen 
Rating:
5.0

Trevor, I think was his name, was a big help and very professional with my reservation. Thank you.

Chad Kniffen 
Rating:
5.0

Customer did not leave a comment.

Donna Herrington 
Rating:
5.0

Smooth drop off. No wait.

David Passarella 
Rating:
5.0

Good service

Simon Zirakwiye 
Rating:
4.0

Customer did not leave a comment.

Janie Merchant 
Rating:
5.0

Customer did not leave a comment.

Marcus Ellison 
Rating:
3.0

Customer did not leave a comment.

Daniel Scott 
Rating:
4.0

Drive share drop off didn’t know I was there to drop off at location U-Haul did not properly communicate with associate.

Jason Meng 
Rating:
5.0

Customer did not leave a comment.

David Tompkins 
Rating:
5.0

Amazing company

samuel lopez 
Rating:
5.0

Customer did not leave a comment.

Crystal Delk 
Rating:
5.0

Customer did not leave a comment.

David Moore 
Rating:
4.0

Customer did not leave a comment.

Jessica Kin 
Rating:
3.0

U-Hauls logistical/customer service needs to be updated on rental locations status. An alternate pick-up location that was provided to me had multiple complaints, for basically not providing service to customers, luckily I was previously aware of this issue and had insisted on a different pickup location. For the additional alternate pick-up location, the business name was correct, however the address provided to me was incorrect. U-Haul logistics, please look into this issue so that customer and especially those unfamiliar with the location is not wasting valuable time, and potentially picking up or dropping off late.

Michael Simon 
Rating:
5.0

Customer did not leave a comment.

Blake Fernandez 
Rating:
5.0

Customer did not leave a comment.

Timothy Rich 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Rogers 
Rating:
5.0

Customer did not leave a comment.

Eric Logan 
Rating:
5.0

Trevor is professional and friendly. He made the process run smoothly. He knows what he’s doing!

Nancy Riley 
Rating:
5.0

Customer did not leave a comment.

Brett Anderson 
Rating:
5.0

Customer did not leave a comment.

RONY MATHEW 
Rating:
5.0

Customer did not leave a comment.

lindse south 
Rating:
5.0

Customer did not leave a comment.

Robert Todd 
Rating:
5.0

There were candy wrappers and Cigarette buts under the seat.

Amanda Harris 
Rating:
5.0

We requested a furniture dolly but received an appliance dolly.

Paul Bates 
Rating:
5.0

Customer did not leave a comment.

Ezequiel Pecina 
Rating:
5.0

Customer did not leave a comment.

geraldo lopez 
Rating:
5.0

Customer did not leave a comment.

David Colwell 
Rating:
5.0

The young lady who assisted me was extremely nice and had amazing customer service.

Valerie Mcburney 
Rating:
5.0

Customer did not leave a comment.

Sheryl Stephens 
Rating:
5.0

Customer did not leave a comment.

Carole Sanford 
Rating:
4.0

Customer did not leave a comment.

Angie Fanning 
Rating:
5.0

It smelled of cigarette smoke. It was terrible. The people were very nice and the location was great. It was just the smell.

Marvin Baucom 
Rating:
5.0

Very friendly and helpful staff

Larry Jones 
Rating:
5.0

Customer did not leave a comment.

Mike Ezekiel  
Rating:
4.0

Washer fluid would have been nice. I appreciated that the oil was full when i checked it.

CHANNING GRIVAS 
Rating:
5.0

Good customer service

Carol Sanford 
Rating:
5.0

Great customer service! Very clean and well maintained equipment.

Tracy Maldonado 
Rating:
5.0

Customer did not leave a comment.

Janie Moreno 
Rating:
5.0

Super helpful employee that was very nice and polite. Nice location with no troubles.

Todd Coulter 
Rating:
5.0

Customer did not leave a comment.

Thomas Moreno 
Rating:
5.0

Customer did not leave a comment.

BRYAN HALL 
Rating:
5.0

They really made my experience wonderful. I will definitely be using this location for all of my uhaul needs.

MEGAN HERWECK 
Rating:
3.0

The first location we went had a sign of trailers and trucks, but did not want to accept our tow dolly. We waited over 20 mins to have someone who actually worked there only to tell us no, not here. The employer left her daughter in charge who did not know what to do about returns. This location here said the exact same thing about not wanting to accept our tow dolly. Because they only accept trucks. It was inconvenient to drive around a town we just moved to searching for different uhaul locations to take our return. My contract did not specify a specific location for drop off and if it's a uhaul location I should be able to drop off my rental with no hassle. Lady finally saw the contract and accepted our tiw dolly in the end. She was not very nice about it.

ROXANA EICHER 
Rating:
4.0

Customer did not leave a comment.

JOHN PADILLA 
Rating:
5.0

Staff were very polite and professional. This location was very convenient to my home, so I will use it again whenever I need a U-Haul truck.

JOHN CUMMINS 
Rating:
4.0

Customer did not leave a comment.

Justin Turner 
Rating:
3.0

After being scheduled to dropoff at a site on N Treadaway the checkout website suddenly decided to harm me by making me drive, again, all the way across Abilene unnecessarily adding 11 miles to my trip and stealing from me. You website operators NEED close supervision, especially those who were on duty Saturday night when I turned the truck in. This is NOT TRUSTWORTHY. Stealing from customers is very bad business.

Jack Gammon 
Rating:
4.0

Customer did not leave a comment.

TANIS FEDERWISCH 
Rating:
1.0

The truck was trashed the spare was in the bed and the inside was filthy

STEPHANY FAULKNER 
Rating:
3.0

I didn't go outside so I can only rate outside and it was ok.

Tammy Reese 
Rating:
5.0

Customer did not leave a comment.

David Quintana 
Rating:
2.0

Truck was not swept out and there was damage on the truck that was not marked. I pointed it out to the guy and he stuck a sticker on two places but did not put one on the high up one on the sides. He told me “they really don’t check for cosmetic stuff”. Now after I checked them in at Alvord, I have a $156.00 charge on my bill for damage/missing and I know nothing is missing and can only assume they are talking about the prior damage on the truck. All I get are answering machines when I call the uhaul number in Alvord.

CODY BLAIR 
Rating:
5.0

Customer did not leave a comment.

KASSIE MARIE SIBERT 
Rating:
4.0

Customer did not leave a comment.

Albert Munoz 
Rating:
5.0

U-Haul came through for me in ways that I cannot write for me and my family in renting this truck. I cannot express enough gratitude for U-Haul service cleanliness and quickness of service at turnkey storage thank you from the bottom my heart for the lady on Saturday, May 16

Jamie Mitchell 
Rating:
3.0

Customer did not leave a comment.

Terry Anding 
Rating:
5.0

Service and equipment were great! No complaints

Richard Watson 
Rating:
5.0

They are ver friendly service and I love the way helping me, Thanks

FRANCIS TORRES SUAREZ 
Rating:
5.0

No improvement needed

Suzann Roach 
Rating:
5.0

Customer did not leave a comment.

IMRAN SALAHUDDIN 
Rating:
4.0

Not the easiest to find even with being in the area for several years.

BRIAN PERRY 
Rating:
5.0

Customer did not leave a comment.

Houston Schoonmaker 
Rating:
5.0

Customer did not leave a comment.

Larae Redden 
Rating:
4.0

Customer did not leave a comment.

Kenneth Trevathan 
Rating:
5.0

Great to do business with.

MARIA GERBER 
Rating:
5.0

Customer did not leave a comment.

Julius Erezim 
Rating:
4.0

Clean windows, winshield after truck is dropped off.

John Stallworth 
Rating:
5.0

Customer did not leave a comment.

Donneil Whitemon 
Rating:
4.0

Online reservations and check in is recommended!

Steve Couch 
Rating:
3.0

Customer did not leave a comment.

KAYLEENA JO BRUCE 
Rating:
4.0

Agent very personable and helpful.

Alden Williams 
Rating:
5.0

I noticed there was 3 tire was bold. Specially front driver side was showing wire also.

Manish Patel 
Rating:
3.0

Customer did not leave a comment.

Carolyn Luckadoo 
Rating:
5.0

Customer did not leave a comment.

Lora Means 
Rating:
5.0

Couldn’t of asked for a better experience!

Troy-Lyn Lefler 
Rating:
5.0

This location was great! The people are very friendly and helpful. The interior of the truck wasn’t clean, but it think that is because of the last person who rented it. I would go back to this location for any of my U-Haul needs.

Dakota Bacon 
Rating:
5.0

Truck only had approx. 26,000 miles. Clean truck, nice ride, and no hassle on either the pick-up or drop off location. Good experience.

leonard vitek 
Rating:
4.0

it was ok. The online service wasn’t working correctly at the time. But after a few days we finally got our return confirmation.

Sesilia Burgess 
Rating:
5.0

Customer did not leave a comment.

Robert Meuth 
Rating:
5.0

Customer did not leave a comment.

Tanya Brown 
Rating:
5.0

Customer did not leave a comment.

Lisa Hilliard 
Rating:
5.0

Customer did not leave a comment.

Enrique Salazar 
Rating:
5.0

They were friendly, efficient, and very helpful.

Janice McKinney 
Rating:
4.0

Customer did not leave a comment.

Charles D McDow 
Rating:
3.0

Customer did not leave a comment.

Maria Martinez 
Rating:
3.0

I was happy except for the fact I was quoted $298 as the base rate on the phone and was charged $381 base rate. I was expecting more for gas insurance and tax, but not the extra 100 base rate and when I first called they had my pick up and drop off destinations reversed. I had to call to get this corrected also.

Karin NIXON 
Rating:
5.0

Christy was very patient with me thanks!

Patrice Culton 
Rating:
5.0

Customer did not leave a comment.

Lora Johnston 
Rating:
5.0

Customer did not leave a comment.

Ben Morgan 
Rating:
5.0

Customer did not leave a comment.

Kevin Hamilton 
Rating:
4.0

Customer did not leave a comment.

Thomas Vann 
Rating:
5.0

This is my all time fav uhaul location. I choose my.truck based on what this location has bc it's the only one in town I use. So fast. We use them constantly for our home staging biz!

JOhn MOUDY 
Rating:
5.0

So very nice and helpful

Sheila Young 
Rating:
5.0

Customer did not leave a comment.

Mathew Franko 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CAMPBELL 
Rating:
5.0

The ladies at this facility are awesome! Very professional and very friendly. I loved my over all experience with this facilty that I asked to be saved in their system for future business. Thank you ladies! @Turn Key Storage S 41st Abilene Tx

Linda Vera 
No reviews have been submitted for this location.

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