Customer Reviews for Tumbleson Automotive Group
(U-Haul Neighborhood Dealer)

119 reviews

3462 US Hwy 34   Kewanee, IL 61443

(309) 761-4135

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–12 pm
  • Sun: 8 am–12 pm

Services at this Location:

Contact Us

(309) 761-4135

3462 US Hwy 34
Kewanee, IL 61443

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–12 pm
  • Sun: 8 am–12 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I am a women who is somewhat strong. Maybe a devise to help left up to get off the ball. They were there to help me. Very helpful to help me. Farm trucks have different trailer devises. When registering better information on that part.

Laura Spiegel 
Rating:
5.0

Great customer service done with a smile. Another 10 star location

Karen Fitts 
Rating:
4.0

Customer did not leave a comment.

Kathleen Lawrence 
Rating:
5.0

Customer did not leave a comment.

Emma Hudson 
Rating:
5.0

Customer did not leave a comment.

Kellie Wagner 
Rating:
5.0

Customer did not leave a comment.

Marc Murray 
Rating:
5.0

Customer did not leave a comment.

Gregory Toliver 
Rating:
5.0

Professional and knowledgeable

Jacqueline Torres 
Rating:
3.0

Customer did not leave a comment.

Ed Sanchez 
Rating:
5.0

Customer did not leave a comment.

Louise Harrison 
Rating:
5.0

Customer did not leave a comment.

JOSE RAMOS 
Rating:
5.0

Michael is always a big help and friendly

Judith Kelly 
Rating:
5.0

Called them the morning of the drop off and they explained in great detail where to put the uhaul. I was able to get it returned with no problems

Zoe Smith 
Rating:
3.0

Customer did not leave a comment.

Amy Hambrick-Titchenal 
Rating:
4.0

It was a good experience fast and reasonable.

RICHARD INGELS 
Rating:
5.0

Customer did not leave a comment.

Rebecca Summers 
Rating:
5.0

Customer did not leave a comment.

Andrew Larson 
Rating:
1.0

No one available ended up getting charged for 2 extra days because no one to check the truck in tried to return on app and had no phone service to send info. This has happened before but will happen again will rent from another company if needed

Marvin Stevenson 
Rating:
5.0

Customer did not leave a comment.

Jim Anderson 
Rating:
5.0

Customer did not leave a comment.

Sherman Petty 
Rating:
5.0

Have the nice lady rent all you trucks and trailers she was very nice and professional

jim palmer 
Rating:
5.0

Customer did not leave a comment.

James Hardee 
Rating:
5.0

Customer did not leave a comment.

Kevin Thompson 
Rating:
1.0

Be at work at your published hours of operation

Wade Schwanke 
Rating:
2.0

Have the equipment ready with no trailers connected. Have the sidewalks or entry way salted for safety!

Marcy Solomon 
Rating:
4.0

Customer did not leave a comment.

Duane Mathis 
Rating:
4.0

I rented this trailer and furniture pads back in May '22 but just received the e-receipt and this survey last week... my only suggestion for improvement would be to send that info out MUCH sooner - 6+ months after the rental (and return) seems like way too long

Axel Clifford 
Rating:
2.0

Customer did not leave a comment.

Jeffrey Loudenburg 
Rating:
5.0

Mr. Tumbleson arrived and saw that I had barely any clearance with the Uhual I rented. I said I needed to rent a drivable Uhual and a pull behind trailer, and leave the 6 x 12 enclosed trailer with him. He said the man in Princeton at Uhual, never should've let me leave with that trailer. He said it was too heavy for my Jeep to pull safely, and that guy never should've hooked that Uhual up to my Jeep!!!! I would highly recommend Tumbleson Automotive Group. He was extremely helpful, and Cares about others safety!

Bernadine Mccoy 
Rating:
5.0

Everything was great

Patrick Koga 
Rating:
4.0

Customer did not leave a comment.

Carol Kiley 
Rating:
5.0

This location for my Uhaul trailer pick up was great! The owner was helpful & friendly as well. Would definitely recommend!

Molly Bakulski 
Rating:
5.0

Nothing

EMMA HUDSON 
Rating:
5.0

Great experience!

LARRY STROUD 
Rating:
4.0

Customer did not leave a comment.

paul henkins 
Rating:
5.0

Great experience

James Tiller 
Rating:
5.0

Nothing

Kyle Engstrom 
Rating:
5.0

Nothing everything was good thank you

MARCO ROMERO 
Rating:
5.0

Customer did not leave a comment.

john Ingram 
Rating:
5.0

The customer service was amazing. I wouldn't change a thing.

Katrina Rockett 
Rating:
5.0

Customer did not leave a comment.

Shawn Stevers 
Rating:
5.0

Frustrating experience! The truck was not returned by the previous person, so one hour before pick up, we get a phone call from the business in Dixon of no truck there. Thankful they were courteous enough to call us since we are a solid half hour away. They were apologetic. So back on the phone again, the agent was able to locate one in Kewanee for us but by the time we got there (slightly longer distance than Dixon) we had lost 2.5 hours of loading time. My family was here from Michigan to load the truck. We were compensated 30 additional miles. So after this inconvenience, we end up being charged for over mileage. It's not a great amount of money at all but I sent an email asking that the overage charge be rescinded since we were quite inconvenienced in the delay on Friday. No response to my email.

Susan Bush 
Rating:
5.0

Customer did not leave a comment.

Sharon Nygard 
Rating:
3.0

When picked up, the rate was 159$ +40$ for insurance. They charged 212$ + 40..overcharging a client/customer is VERY POOR ethics.

Ronnie VanDaele 
Rating:
5.0

Excellent customer service. Melanie (Rep) assisted us with inspection of the truck during check out. Thank you.

MAJELLEN CHANGCOCO 
Rating:
4.0

Customer did not leave a comment.

Paul Porter 
Rating:
4.0

Customer did not leave a comment.

Scott Hendryx 
Rating:
2.0

Customer did not leave a comment.

Patti Anders 
Rating:
5.0

Team Members of the Tumbleson Automotive Group went above and beyond with their help in the rental of the U-Haul Truck 🚚 It was a pleasure working with them!!!!! 5 stars

scott montgomery 
Rating:
2.0

Make sure equipment is well maintained.

Patti Anders 
Rating:
5.0

Na

Steven Bates 
Rating:
4.0

Make sure your customers who have to use a cash deposit get the remaining balance back cause I lost 49.00 of my deposit

tyler mcmahon 
Rating:
4.0

Customer did not leave a comment.

Ronald DePauw 
Rating:
5.0

Customer did not leave a comment.

roxanne ince 
Rating:
5.0

This place took care f me when the other dealer did not open for my confirmed tental

Belinda Webb 
Rating:
5.0

Everything was great

Deborah Stedman 
Rating:
1.0

I'd send an secret inspector out to this place. Awful!

Christine Mlekush 
Rating:
5.0

Very pleasant staff like I was a member of their crew they were kind.

Gayleen Gilbert 
Rating:
5.0

Customer did not leave a comment.

JAMES MEEKS 
Rating:
3.0

I didn't appreciate that I had to pay a deposit even though I use a debit card like I was told I had to and I return the truck and I still haven't gotten my money back for the deposit yet

brandy gordon 
Rating:
4.0

The dealer did his part, but your part was not completed correctly. That made us two hours late for your pickup of the truck. That made us two hours late for the three men waiting to load the truck. Not a good start for a successful move.

Richard Kull 
Rating:
5.0

Customer did not leave a comment.

Leo Grave 
Rating:
5.0

Customer did not leave a comment.

DEAN DOLIESLAGER 
Rating:
3.0

Customer did not leave a comment.

KEITH KNOWLES 
Rating:
5.0

Rental was handled professionally and expeditiously. Very friendly and helpful staff.

DARRELL CALDWELL 
Rating:
5.0

I've used them twice and they have been very good with providing options to help move different types of personal products

NORMAN BISBEY 
Rating:
5.0

Have better tires on your vans. I could not pull it up to my door to move.

Rachelle Dean 
Rating:
5.0

Well its listed as being available at 830 but they do not open until 9 am so my schedule was set back by half an hour and i was waiting out in the cold

SPENCER BAILLEU 
Rating:
5.0

Customer did not leave a comment.

JOHN RIST 
Rating:
4.0

Local location managed to get me a U-Haul when uhaul said I had to drive 48 miles away just to pick one up. Trash was still in the cab, I picked it up. I rented an appliance dolly because I had heavy items to move and wanted to prevent people getting hurt. I get to my location to discover there was no ramp with the uhaul! Owner was amazing and provided excellent service but quality of uhaul was very poor.

Ashley Anderson 
Rating:
3.0

Customer did not leave a comment.

DIANA DESMIT 
Rating:
5.0

Mike is awesome!!!

BENJAMIN TABER 
Rating:
5.0

Very nice drop off.... Easy to get in and out.

Carl Davis 
Rating:
3.0

Customer did not leave a comment.

SCOTT SUDDETH 
Rating:
5.0

Customer did not leave a comment.

Nolan Regan 
Rating:
4.0

Call them with any issues, don’t use the app. It’s terrible

Matthew Mols 
Rating:
5.0

Not make reservations online saying there availability where there isn’t.

CASEY HENDERSON 
Rating:
2.0

Online check out of equipment was a cluster. What should have taken 15 minutes took an hour. Not sure if that’s UHaul’s fault or the pickup.

DEBRA REHN 
Rating:
2.0

Alignment was out of the vehicle. The dude had no idea what was going on.

Brian Sanchez 
Rating:
5.0

Customer did not leave a comment.

David Edleman 
Rating:
3.0

Our pickup time was 4pm but they had double booked the truck and we weren’t able to get it until 8pm! We were not happy at all and had to load it late at night!

Michael Main 
Rating:
5.0

Customer did not leave a comment.

Gregory Voss 
Rating:
5.0

Customer did not leave a comment.

LYNNE DE BLIECK 
Rating:
5.0

Customer did not leave a comment.

DIANA DESMIT 
Rating:
5.0

Customer did not leave a comment.

CHARLES GRAVES 
Rating:
5.0

Customer did not leave a comment.

Gerald Loncka 
Rating:
5.0

Customer did not leave a comment.

Jerry Phelps 
Rating:
4.0

Customer did not leave a comment.

Tina Landsiedel-Clarke 
Rating:
5.0

Had to switch my drop off location to tumbleson auto because no one was present or picking up phone calls at my Initial drop off location. The Lot was not plowed and I couldn’t even drop the truck at Finish Line if I wanted to.

Moises Martinez 
Rating:
5.0

Customer did not leave a comment.

bryan roberts 
Rating:
3.0

Customer did not leave a comment.

Michael Hochstetler 
Rating:
5.0

Customer did not leave a comment.

Bruce Appenheimer 
Rating:
4.0

Customer did not leave a comment.

RAYMON GARBETT 
Rating:
5.0

Mike was great. I was in, out and on the road in no time. I would definitely recommend renting from Tumbleson Automotive Group. Great people, great service.

Timothy Appleton 
Rating:
1.0

We arrived at our destination a couple days early and after unloading the trailer we took it to Tumbleson"s for drop off. I had called Mike before we even went on vacation to let him know we'd be dropping the trailer off on a three day weekend and asked for instructions and Mike told me were to drop the trailer and all was well. When we dropped the trailer off on Saturday there was someone working and they had no idea what to do so they called Mike just to let him know we dropped the trailer. Still all is well. Now is when I'm getting mad, we had until Monday to return the trailer but we returned it on Saturday (two days early). On Tuesday I get an invoice from Uhaul with Mike's name on it letting me know that my debit card had been used to charge me for an additional two days for the sum of $56. The trailer was due back on Monday and on Tuesday I get charged for an additional two days for a trailer that was in his yard on Saturday! I called Mike and I was told it was up to me to get it fixed! Not his fault! Can't help me! So how do I get my $56 back and do I need to get new debit cards so they aren't used without my knowledge? Texting at 309-489-6317 or email at grumpy82002@yahoo.com are the best ways to contact me. Thanks for letting me vent, this is in no way directed at the person reading this. R, Joe Ashley

Joseph Ashley 
Rating:
4.0

Customer did not leave a comment.

Scott English 
Rating:
3.0

Customer did not leave a comment.

LEONARD LOFTIS 
Rating:
5.0

Awesome customer service!!

Larry Stroud 
Rating:
5.0

Customer did not leave a comment.

Eric Olson 
Rating:
5.0

Customer did not leave a comment.

Brett Pankau 
No reviews have been submitted for this location.

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