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Thomas P
Customer Reviews for Tumbleson Automotive Group
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Michael us always so very helpful and friendly
JUDITH KGreat people to work with. Definitely will use the service again
nat sExcellent service, clean equipment. Helpful staff
Douglas HI am a women who is somewhat strong. Maybe a devise to help left up to get off the ball. They were there to help me. Very helpful to help me. Farm trucks have different trailer devises. When registering better information on that part.
Laura SGreat customer service done with a smile. Another 10 star location
Karen FProfessional and knowledgeable
Jacqueline TMichael is always a big help and friendly
Judith KCalled them the morning of the drop off and they explained in great detail where to put the uhaul. I was able to get it returned with no problems
Zoe SIt was a good experience fast and reasonable.
RICHARD INo one available ended up getting charged for 2 extra days because no one to check the truck in tried to return on app and had no phone service to send info. This has happened before but will happen again will rent from another company if needed
Marvin SHave the nice lady rent all you trucks and trailers she was very nice and professional
jim pBe at work at your published hours of operation
Wade SHave the equipment ready with no trailers connected. Have the sidewalks or entry way salted for safety!
Marcy SI rented this trailer and furniture pads back in May '22 but just received the e-receipt and this survey last week... my only suggestion for improvement would be to send that info out MUCH sooner - 6+ months after the rental (and return) seems like way too long
Axel CMr. Tumbleson arrived and saw that I had barely any clearance with the Uhual I rented. I said I needed to rent a drivable Uhual and a pull behind trailer, and leave the 6 x 12 enclosed trailer with him. He said the man in Princeton at Uhual, never should've let me leave with that trailer. He said it was too heavy for my Jeep to pull safely, and that guy never should've hooked that Uhual up to my Jeep!!!! I would highly recommend Tumbleson Automotive Group. He was extremely helpful, and Cares about others safety!
Bernadine MEverything was great
Patrick KThis location for my Uhaul trailer pick up was great! The owner was helpful & friendly as well. Would definitely recommend!
Molly BNothing
EMMA HGreat experience!
LARRY SGreat experience
James TNothing
Kyle ENothing everything was good thank you
MARCO RThe customer service was amazing. I wouldn't change a thing.
Katrina RFrustrating experience! The truck was not returned by the previous person, so one hour before pick up, we get a phone call from the business in Dixon of no truck there. Thankful they were courteous enough to call us since we are a solid half hour away. They were apologetic. So back on the phone again, the agent was able to locate one in Kewanee for us but by the time we got there (slightly longer distance than Dixon) we had lost 2.5 hours of loading time. My family was here from Michigan to load the truck. We were compensated 30 additional miles. So after this inconvenience, we end up being charged for over mileage. It's not a great amount of money at all but I sent an email asking that the overage charge be rescinded since we were quite inconvenienced in the delay on Friday. No response to my email.
Susan BWhen picked up, the rate was 159$ +40$ for insurance. They charged 212$ + 40..overcharging a client/customer is VERY POOR ethics.
Ronnie VExcellent customer service. Melanie (Rep) assisted us with inspection of the truck during check out. Thank you.
MAJELLEN CTeam Members of the Tumbleson Automotive Group went above and beyond with their help in the rental of the U-Haul Truck 🚚 It was a pleasure working with them!!!!! 5 stars
scott mMake sure equipment is well maintained.
Patti ANa
Steven BMake sure your customers who have to use a cash deposit get the remaining balance back cause I lost 49.00 of my deposit
tyler mThis place took care f me when the other dealer did not open for my confirmed tental
Belinda WEverything was great
Deborah SI'd send an secret inspector out to this place. Awful!
Christine MVery pleasant staff like I was a member of their crew they were kind.
Gayleen GI didn't appreciate that I had to pay a deposit even though I use a debit card like I was told I had to and I return the truck and I still haven't gotten my money back for the deposit yet
brandy gThe dealer did his part, but your part was not completed correctly. That made us two hours late for your pickup of the truck. That made us two hours late for the three men waiting to load the truck. Not a good start for a successful move.
Richard KRental was handled professionally and expeditiously. Very friendly and helpful staff.
DARRELL CI've used them twice and they have been very good with providing options to help move different types of personal products
NORMAN BHave better tires on your vans. I could not pull it up to my door to move.
Rachelle DWell its listed as being available at 830 but they do not open until 9 am so my schedule was set back by half an hour and i was waiting out in the cold
SPENCER BLocal location managed to get me a U-Haul when uhaul said I had to drive 48 miles away just to pick one up. Trash was still in the cab, I picked it up. I rented an appliance dolly because I had heavy items to move and wanted to prevent people getting hurt. I get to my location to discover there was no ramp with the uhaul! Owner was amazing and provided excellent service but quality of uhaul was very poor.
Ashley AMike is awesome!!!
BENJAMIN TVery nice drop off.... Easy to get in and out.
Carl DCall them with any issues, don’t use the app. It’s terrible
Matthew MNot make reservations online saying there availability where there isn’t.
CASEY HOnline check out of equipment was a cluster. What should have taken 15 minutes took an hour. Not sure if that’s UHaul’s fault or the pickup.
DEBRA RAlignment was out of the vehicle. The dude had no idea what was going on.
Brian SOur pickup time was 4pm but they had double booked the truck and we weren’t able to get it until 8pm! We were not happy at all and had to load it late at night!
Michael MHad to switch my drop off location to tumbleson auto because no one was present or picking up phone calls at my Initial drop off location. The Lot was not plowed and I couldn’t even drop the truck at Finish Line if I wanted to.
Moises MMike was great. I was in, out and on the road in no time. I would definitely recommend renting from Tumbleson Automotive Group. Great people, great service.
Timothy AWe arrived at our destination a couple days early and after unloading the trailer we took it to Tumbleson"s for drop off. I had called Mike before we even went on vacation to let him know we'd be dropping the trailer off on a three day weekend and asked for instructions and Mike told me were to drop the trailer and all was well. When we dropped the trailer off on Saturday there was someone working and they had no idea what to do so they called Mike just to let him know we dropped the trailer. Still all is well. Now is when I'm getting mad, we had until Monday to return the trailer but we returned it on Saturday (two days early). On Tuesday I get an invoice from Uhaul with Mike's name on it letting me know that my debit card had been used to charge me for an additional two days for the sum of $56. The trailer was due back on Monday and on Tuesday I get charged for an additional two days for a trailer that was in his yard on Saturday! I called Mike and I was told it was up to me to get it fixed! Not his fault! Can't help me! So how do I get my $56 back and do I need to get new debit cards so they aren't used without my knowledge? Texting at 309-489-6317 or email at grumpy82002@yahoo.com are the best ways to contact me. Thanks for letting me vent, this is in no way directed at the person reading this. R, Joe Ashley
Joseph A