Customer Reviews for Tulsa Auto Repair LLC
(U-Haul Neighborhood Dealer)

331 reviews

307 S Mission St   Sapulpa, OK 74066

(918) 900-6158

Office Hours

  • Mon-Sat: 8:30 am–5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(918) 900-6158

307 S Mission St
Sapulpa, OK 74066

Services at this Location:

Office Hours

  • Mon-Sat: 8:30 am–5:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very quick and easy great customer service

Joshua Copeland 
Rating:
5.0

Excellent service

Tony Mortimer 
Rating:
5.0

Customer did not leave a comment.

Michael Kuster 
Rating:
5.0

Customer did not leave a comment.

Garold McMillian 
Rating:
5.0

Pick up location was great. In and out in no time.

James Jozefiny 
Rating:
3.0

The check engine light was on and I tried to reach them but had to leave a voicemail. He responded shortly after I left the message, thankfully. He told me that it has been checked out and it's fine. The A/C also didn't work. It was 80 degrees out when I picked up the truck, so it was pretty warm in there. It sounded like it was blowing, but nothing was coming out of the vents. Later, after driving it for a little it at least cooled down a little inside the truck, but nothing was coming out of the vents. I have a hard time driving with the window down due to my ears, but I was able to get by doing that. Other than that, things were ok.

Darrellyn Dawson 
Rating:
5.0

Customer did not leave a comment.

Daniel Wright 
Rating:
4.0

The trailer had a bad marijuana odor. By the time I had noticed. It was too late in the day to exchange. Everything else was standard and pleasant.

Samuel Gaston 
Rating:
5.0

Class act operation! Five stars

Lauri Esposito 
Rating:
4.0

The truck was clean but had been heavily smoked in. I was in a truck that smelled like an ashtray.

Ryan Williams 
Rating:
5.0

Personable and friendly.

STEVEN PITTMAN 
Rating:
5.0

I had no issues, great customer service.

Rebecca Reed 
Rating:
5.0

Customer did not leave a comment.

Dakota Hart 
Rating:
3.0

Customer did not leave a comment.

JOAN FENTON 
Rating:
4.0

Customer did not leave a comment.

Lavan Williams 
Rating:
4.0

Customer did not leave a comment.

Darrell Derr 
Rating:
4.0

Customer did not leave a comment.

NANCY MUHAMMAD 
Rating:
5.0

Customer did not leave a comment.

Steven Noe 
Rating:
2.0

Be sure you are in contact with a customer regarding pick up location. It cost me extra money AND Time to move locations after arriving to the original one along with extra miles and fuel and was never contacted. I was advised a phone call, text message and email was sent NONE of which I got so honestly believed that did not happen!! The gentleman was nice enough and he does have alot of U-Haul equipment but after flying in and taking an Uber to the original location, it was not pleasant to find I had to go some where else and cost me an extra 45 minutes for the packers and fuel.

Richard Mize 
Rating:
5.0

You guys were a lifesaver kept my business going your represented Josh was a great guy very friendly very courteous and very understanding I would recommend you to anybody in the future thank you so much for your help

Larry Morgan 
Rating:
5.0

This place is the great!

CODY CANNON 
Rating:
2.0

I used the online option, but the manager of this location would not use the lockbox to leave the keys because "people have a hard time opening the box". WELL FIGURE OUT HOW TO FIX IT. When we arrived, we were told we would find the keys under the seat. It is a wonder no one had stolen it but it had a dead battery due to the extreme cold and a trailer was parked behind our truck, so it couldn't have been driven it out anyway. The manager was in contact with us via phone, but we had to wait an hour to get him out there since there was no one at the lot and he had to come in from Tulsa. He charged the battery and moved the trailer and we finally got our rental truck. He was a nice man, but it was a frustrating and COLD experience. I can understand not always being on site since business might be slow, but if you insist on having people use the online option, you can at least make sure that they can get the truck once they arrive.

Gary Giddings 
Rating:
5.0

Quick and easy would recommend

Chris Playford 
Rating:
4.0

Customer did not leave a comment.

Theodore Williams 
Rating:
3.0

Make sure the trucks are filled up to at least the minimum it's supposed to be at when returned. I had filled it to just above where it was when I picked it up and got charged for not filling it up to where it was supposed to be...when I picked it up! Ridiculous.

Ryan Thompson 
Rating:
5.0

Customer did not leave a comment.

Eugene Bowman 
Rating:
5.0

I'm an old man the young man got in and hooked the trailer up and when I was done he disconnect it.

Dennis Mclindon 
Rating:
3.0

The location seemed to not be your normal store type setting, there was a lot Debris just laying around, a little unorganized…

MARTIN WHISNER 
Rating:
5.0

Manager was very helpful!

Robert Lee 
Rating:
4.0

Very good customer service.

James Jozefiny 
Rating:
5.0

Customer did not leave a comment.

Blake Lance 
Rating:
5.0

Customer did not leave a comment.

REBECCA COBB 
Rating:
4.0

Have someone on duty who loves his job.

AARON TYBO 
Rating:
2.0

The manager was great but the office wasn’t open. I never received any physical paperwork, I never got an opportunity to go over the rental truck and had to manually load the trailer as there was no one in the office upon my arrival. When I came to sign papers I was supposed to meet someone at the office between 4-5pm, I showed up at 4:30pm to find the office locked up. The manager was kind enough to do all my paperwork over the phone and extend me a day, which has proven to be needed. I just would have liked to meet someone in person and have a physical copy of my paperwork. I do like to have both digital and physical copies.

Chuck Salser 
Rating:
4.0

Customer did not leave a comment.

Terry Moore 
Rating:
5.0

Excellent service!! We will definitely use this location again

Terry Caldwell 
Rating:
5.0

Na

DALE COTTER 
Rating:
5.0

Customer did not leave a comment.

Sharon Kite 
Rating:
3.0

Tight parking spot to hook-up/unhook trailers.

Roy Bongers 
Rating:
4.0

No real issues, we were in and out quickly for both pick up and drop off. Invoices were sent timely.

Travis Foster 
Rating:
5.0

Customer did not leave a comment.

Benjamin Wilson 
Rating:
4.0

Customer did not leave a comment.

Richard Boydstom 
Rating:
1.0

This is not even where I dropped off my rental!!!

Amisty Gore 
Rating:
4.0

one wheel on 5 x 8 cargo trailer had a lot of UGLY rust trailer # "AV 5814 J" TRAILER ia now in Sapulpa, OK, at 1107 E. McKinley Ave., Sapulpa, OK 74066 corner of S Mission St and E. McKinley Ave, Sapulpa OK 74066 Agent very Helpful, bu used a walking cane, Mgr. Josh contact was phone calls and TXT Msg, very helpful. Was contacted Wednesday 10/18/23 7pm while on the ROAD, I told Josh, we were delayed 5 daze, Jose extended us till Sunday, arrived Sapulpa 10am Thursday, quick unload, drove to 1107 E. McKinley Ave., Sapulpa, OK 74066, backed into space Agent helped unhook trailer. sent ugly wheel picture to Jose also showing trailer trailer ID, :-) << happy face!!

Charles Turk 
Rating:
4.0

The lot was a little congested but not so much that it hindered the transaction.

Chris Perkins 
Rating:
5.0

Would Like To Get A Discount For Renting Twice In A Short Time! Also Would Like To Get Free Rental

Debra Watashe 
Rating:
4.0

Customer did not leave a comment.

Richard Boydstom 
Rating:
5.0

This is the best location in town highly recommend this rental location.

James Jones 
Rating:
3.0

Truck check engine light stayed on. Truck needs front end alignment and wheels balanced, driving was a challenge

Denise Burnett 
Rating:
5.0

Joshua is always very accommodating. Nice man to do business with.

Valerie Lee 
Rating:
5.0

Customer did not leave a comment.

Debra Watashe 
Rating:
4.0

Customer did not leave a comment.

Christopher Pinto 
Rating:
5.0

The best very easy to deal with great experience overall👍

BIL ROGERS 
Rating:
5.0

Customer did not leave a comment.

LaRhonda Sala 
Rating:
5.0

The person that assisted me saw that I were doing a local move and changed our reservation so that I would save money. They even provided a larger truck for just $10 more. I'm glad they did because I underestimated the size truck that was needed. Overall 5 stars! The only negative was the location wasn't easily identifiable. The only reason we knew it was the pickup location was becasue of all the U-Haul trucks outside. Great customer service!!!!

Roger Raymond 
Rating:
4.0

Customer did not leave a comment.

Ray Prater 
Rating:
5.0

Customer did not leave a comment.

STEVEN ALLEN 
Rating:
5.0

Josh was very helpful he needs a pay raise💵🤑! Thank you Josh for being helpful!

Suzanne Barnes 
Rating:
5.0

Customer did not leave a comment.

Mark Steihini 
Rating:
5.0

I wanted a 6 x 12 with ramp when I put in the reservation but they only had a 5 x 9 with ramp. When I arrived they had a 6 x 12 with ramp that came in early and the man saved it for me. Great customer service.

Robert Baxter 
Rating:
4.0

A/c was very cold.

Jason Rusher 
Rating:
5.0

Customer did not leave a comment.

Jennifer Ennis 
Rating:
5.0

Customer did not leave a comment.

Kay Montgomery 
Rating:
1.0

First off stop triple booking people since a person doesn’t know exactly how long it’s going to take to move things and you get cut off if you need another day to finish moving. I will not be renting from Uhaul ever again because of that bullshit. I will use Penske from now on there trucks aren’t ragged out and never break down.

Carla Diffee 
Rating:
5.0

Wet friendly service - have used them a couple of times and both have been very positive experiences

Lisa Cottman 
Rating:
5.0

Customer did not leave a comment.

Steve Estep 
Rating:
4.0

Customer did not leave a comment.

James Herron 
Rating:
5.0

Customer did not leave a comment.

Tia Jim 
Rating:
3.0

Customer did not leave a comment.

Jennifer Eubank 
Rating:
5.0

Josh was great!!

lori peterman 
Rating:
5.0

Josh is awesome

Cathey Owen 
Rating:
4.0

Customer did not leave a comment.

Jaclan Buczek 
Rating:
5.0

Excellent all around. Very kind people staffing the location and will use again when needed.

Jordan Pickup 
Rating:
2.0

Hours listed were open at 8:30 am, my reservation was at 9 am but no one was there until 9:15 am. Everything went great after he got there. No one there when I dropped trailer off, and the lot is long and narrow so it was difficult to maneuver trailer into a parking space, especially by myself. It's a convenient location, but next time will be easier to drive further and get better service.

Randy Brown 
Rating:
5.0

Josh responds to my request quickly and we had no problems at all

Teressa Tiller 
Rating:
2.0

Customer did not leave a comment.

Mike Moran 
Rating:
5.0

Customer did not leave a comment.

June E Jones 
Rating:
5.0

Customer did not leave a comment.

Alvin Mullen 
Rating:
2.0

There was below a half of tank of gas, there was a half crushed cigarette butt in the door, and the vehicle smelled like someone smoked an entire pack in it.

Gene Davis 
Rating:
5.0

Customer did not leave a comment.

Holly Fitzpatrick 
Rating:
1.0

Customer did not leave a comment.

Rosalind Misailegalu 
Rating:
5.0

Jason very helpful and provided great directions and support.

Frank Dewees 
Rating:
5.0

Customer did not leave a comment.

Billy Skaggs 
Rating:
5.0

Best U-HAUL location in sapulpa. Josh always answer any questions I have

Carolyn Wilson 
Rating:
4.0

Great experience. Josh was very professional, personable, knowledgeable, and awesome to work with!

Michael Ward 
Rating:
5.0

More staffing

Rocky Rogers 
Rating:
5.0

Marvelous service

Evgeniy Kirillov 
Rating:
1.0

Truck reeked of weed when picking up. It was like rolling out of fast Times at Ridgemont high as far as the driving the truck drove OK that really needs a lot of service. A lot of things rattling and sounding like it’s going to fall apart really made me nervous to drive it long distance.

Carolyn Berry 
Rating:
3.0

Customer did not leave a comment.

Morgan Jones 
Rating:
5.0

Josh was Great, very easy doing business with him

buddy james 
Rating:
4.0

Customer did not leave a comment.

Matthew Lindsay 
Rating:
4.0

Customer did not leave a comment.

Danny Buskey 
Rating:
4.0

Customer did not leave a comment.

Bryan Girod 
Rating:
5.0

JOSH WAS AWSOMESAUCE! Josh is very professional, great facility, definitely someone and somewhere you want to go to when it comes to U-HAUL! I appreciate how easy he made it and I am 100% confident that you will feel the same!

Jeremiah Callihan 
Rating:
3.0

Personnel are not on site.

Debbie Chalmers 
Rating:
3.0

Customer did not leave a comment.

Rick McCurdy 
Rating:
5.0

Customer did not leave a comment.

Randall Sele 
Rating:
5.0

Truck was not fueled dirty piece of crap guy was nice truck sucked

Christopher Ward 
Rating:
5.0

Exelent customer service

David Flores 
Rating:
5.0

Customer did not leave a comment.

William James 
No reviews have been submitted for this location.

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