Customer Reviews for Tulsa Auto Repair LLC
(U-Haul Neighborhood Dealer)

373 reviews

307 S Mission St   Sapulpa, OK 74066

(918) 900-6158

Office Hours

  • Mon-Sat: 8:30 am–5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(918) 900-6158

307 S Mission St
Sapulpa, OK 74066

Services at this Location:

Office Hours

  • Mon-Sat: 8:30 am–5:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Josh is friendly, helpful, and willing to work with you

BARRY P 
Rating:
5.0

This transaction was great especially after being offered to take a trailer for a discount Thank you

Melissa M 
Rating:
4.0

Customer did not leave a comment.

Makayla M 
Rating:
5.0

Everything was just fine.

Frank O 
Rating:
5.0

Customer did not leave a comment.

MOHAMAD A 
Rating:
5.0

Customer did not leave a comment.

Hadley T 
Rating:
1.0

Not accuse someone of stealing who has been in contact with the office every single day, because the equipment was faulty causing me to be out hundreds more than expected

Krista G 
Rating:
5.0

Josh and staff are always helpful, friendly and efficient! Thankyou

Amanda L 
Rating:
3.0

Drop off location not documented as preferred

Bill H 
Rating:
5.0

Customer did not leave a comment.

Mike S 
Rating:
3.0

I had a reserved a cargo trailer at a facility that was near to where I was staying. A day before, I got a call & email that I had to go to a different location that was a half-hour away. The address link in the email took me 10 miles away from the actual location - I did not have service at this unknown location so I had to drive to even get service to call the new facility. The gentlemen then said "oh, I should have told you that Google does that". Not good. Once at the facility, my reservation was processed in a timely manner, they showed me what I needed to know about and I was on my way in an efficient manner.

Shirley R 
Rating:
3.0

Ensure all lights are working on the trailer before sending it out.

Derwin H 
Rating:
4.0

Customer did not leave a comment.

Cecil F 
Rating:
4.0

Customer did not leave a comment.

Laura F 
Rating:
5.0

Josh was extremely professional & so willing to suggest solutions. This was a great service for my needs. I appreciate this experience. Than you, Rosemary Jackson

Mary J 
Rating:
5.0

Customer did not leave a comment.

sherre w 
Rating:
5.0

Customer did not leave a comment.

Deborah S 
Rating:
5.0

Customer did not leave a comment.

Lindsay S 
Rating:
3.0

Customer did not leave a comment.

Sandra N 
Rating:
5.0

Customer did not leave a comment.

MARION W 
Rating:
5.0

Customer did not leave a comment.

Sabrina L 
Rating:
5.0

Very professional at this location. When I told the gentleman the problems that I had out of the truck in the auto transport he said he would get right on it. He said he had the parts to fix it and would take care of it

Robin O 
Rating:
4.0

Keep the work up as ur doing now

Sherman S 
Rating:
2.0

Train employee better. Took to long to complete and leave with trailer. Was to get it at a location on glenpool, closer to my home at 1200, was not a trailer there. Had to go to sapulpa, further from home. And a hour latet

Bobby T 
Rating:
4.0

N/A

Donald G 
Rating:
3.0

Customer did not leave a comment.

James O 
Rating:
5.0

I don't know of anything more that isn't already done. Thank you for being there for us.

Margie M 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M 
Rating:
4.0

Customer did not leave a comment.

Lisa B 
Rating:
5.0

Customer did not leave a comment.

Lavan W 
Rating:
5.0

Customer did not leave a comment.

Stephanie J 
Rating:
5.0

Customer did not leave a comment.

Julia R 
Rating:
5.0

Customer service -explained my purchase, return times overhaul process excellant.

SHIRLEY C 
Rating:
5.0

Customer did not leave a comment.

Regina L 
Rating:
5.0

The agent provide an excellent customer service

MOHAMAD A 
Rating:
3.0

AC did not work in the vehicle I was given. Curious as to why I was given that particular vehicle when another of the same size was on the lot when I left and when I returned. Friendly folks though.

Kimberly C 
Rating:
5.0

Everything was wonderful, the truck, the service guy

Lanita L 
Rating:
5.0

Customer did not leave a comment.

Jill S 
Rating:
5.0

Customer did not leave a comment.

Kristi H 
Rating:
5.0

Easy and quick service, attentive and friendly.

Philip O 
Rating:
5.0

We had an excellent experience. I told them what I was moving and they found just exactly what I needed. We appreciated that so much.

Cassondra P 
Rating:
4.0

Lower. Mileage rate or free early miles

Sherron C 
Rating:
5.0

Very quick and easy great customer service

Joshua C 
Rating:
5.0

Excellent service

Tony M 
Rating:
5.0

Customer did not leave a comment.

Michael K 
Rating:
5.0

Customer did not leave a comment.

Garold M 
Rating:
5.0

Pick up location was great. In and out in no time.

James J 
Rating:
3.0

The check engine light was on and I tried to reach them but had to leave a voicemail. He responded shortly after I left the message, thankfully. He told me that it has been checked out and it's fine. The A/C also didn't work. It was 80 degrees out when I picked up the truck, so it was pretty warm in there. It sounded like it was blowing, but nothing was coming out of the vents. Later, after driving it for a little it at least cooled down a little inside the truck, but nothing was coming out of the vents. I have a hard time driving with the window down due to my ears, but I was able to get by doing that. Other than that, things were ok.

Darrellyn D 
Rating:
5.0

Customer did not leave a comment.

Daniel W 
Rating:
4.0

The trailer had a bad marijuana odor. By the time I had noticed. It was too late in the day to exchange. Everything else was standard and pleasant.

Samuel G 
Rating:
5.0

Class act operation! Five stars

Lauri E 
Rating:
4.0

The truck was clean but had been heavily smoked in. I was in a truck that smelled like an ashtray.

Ryan W 
Rating:
5.0

Personable and friendly.

STEVEN P 
Rating:
5.0

I had no issues, great customer service.

Rebecca R 
Rating:
5.0

Customer did not leave a comment.

Dakota H 
Rating:
3.0

Customer did not leave a comment.

JOAN F 
Rating:
4.0

Customer did not leave a comment.

Lavan W 
Rating:
4.0

Customer did not leave a comment.

Darrell D 
Rating:
4.0

Customer did not leave a comment.

NANCY M 
Rating:
5.0

Customer did not leave a comment.

Steven N 
Rating:
2.0

Be sure you are in contact with a customer regarding pick up location. It cost me extra money AND Time to move locations after arriving to the original one along with extra miles and fuel and was never contacted. I was advised a phone call, text message and email was sent NONE of which I got so honestly believed that did not happen!! The gentleman was nice enough and he does have alot of U-Haul equipment but after flying in and taking an Uber to the original location, it was not pleasant to find I had to go some where else and cost me an extra 45 minutes for the packers and fuel.

Richard M 
Rating:
5.0

You guys were a lifesaver kept my business going your represented Josh was a great guy very friendly very courteous and very understanding I would recommend you to anybody in the future thank you so much for your help

Larry M 
Rating:
5.0

This place is the great!

CODY C 
Rating:
2.0

I used the online option, but the manager of this location would not use the lockbox to leave the keys because "people have a hard time opening the box". WELL FIGURE OUT HOW TO FIX IT. When we arrived, we were told we would find the keys under the seat. It is a wonder no one had stolen it but it had a dead battery due to the extreme cold and a trailer was parked behind our truck, so it couldn't have been driven it out anyway. The manager was in contact with us via phone, but we had to wait an hour to get him out there since there was no one at the lot and he had to come in from Tulsa. He charged the battery and moved the trailer and we finally got our rental truck. He was a nice man, but it was a frustrating and COLD experience. I can understand not always being on site since business might be slow, but if you insist on having people use the online option, you can at least make sure that they can get the truck once they arrive.

Gary G 
Rating:
5.0

Quick and easy would recommend

Chris P 
Rating:
4.0

Customer did not leave a comment.

Theodore W 
Rating:
3.0

Make sure the trucks are filled up to at least the minimum it's supposed to be at when returned. I had filled it to just above where it was when I picked it up and got charged for not filling it up to where it was supposed to be...when I picked it up! Ridiculous.

Ryan T 
Rating:
5.0

Customer did not leave a comment.

Eugene B 
Rating:
5.0

I'm an old man the young man got in and hooked the trailer up and when I was done he disconnect it.

Dennis M 
Rating:
3.0

The location seemed to not be your normal store type setting, there was a lot Debris just laying around, a little unorganized…

MARTIN W 
Rating:
5.0

Manager was very helpful!

Robert L 
Rating:
4.0

Very good customer service.

James J 
Rating:
5.0

Customer did not leave a comment.

Blake L 
Rating:
5.0

Customer did not leave a comment.

REBECCA C 
Rating:
4.0

Have someone on duty who loves his job.

AARON T 
Rating:
2.0

The manager was great but the office wasn’t open. I never received any physical paperwork, I never got an opportunity to go over the rental truck and had to manually load the trailer as there was no one in the office upon my arrival. When I came to sign papers I was supposed to meet someone at the office between 4-5pm, I showed up at 4:30pm to find the office locked up. The manager was kind enough to do all my paperwork over the phone and extend me a day, which has proven to be needed. I just would have liked to meet someone in person and have a physical copy of my paperwork. I do like to have both digital and physical copies.

Chuck S 
Rating:
4.0

Customer did not leave a comment.

Terry M 
Rating:
5.0

Excellent service!! We will definitely use this location again

Terry C 
Rating:
5.0

Na

DALE C 
Rating:
5.0

Customer did not leave a comment.

Sharon K 
Rating:
3.0

Tight parking spot to hook-up/unhook trailers.

Roy B 
Rating:
4.0

No real issues, we were in and out quickly for both pick up and drop off. Invoices were sent timely.

Travis F 
Rating:
5.0

Customer did not leave a comment.

Benjamin W 
Rating:
4.0

Customer did not leave a comment.

Richard B 
Rating:
1.0

This is not even where I dropped off my rental!!!

Amisty G 
Rating:
4.0

one wheel on 5 x 8 cargo trailer had a lot of UGLY rust trailer # "AV 5814 J" TRAILER ia now in Sapulpa, OK, at 1107 E. McKinley Ave., Sapulpa, OK 74066 corner of S Mission St and E. McKinley Ave, Sapulpa OK 74066 Agent very Helpful, bu used a walking cane, Mgr. Josh contact was phone calls and TXT Msg, very helpful. Was contacted Wednesday 10/18/23 7pm while on the ROAD, I told Josh, we were delayed 5 daze, Jose extended us till Sunday, arrived Sapulpa 10am Thursday, quick unload, drove to 1107 E. McKinley Ave., Sapulpa, OK 74066, backed into space Agent helped unhook trailer. sent ugly wheel picture to Jose also showing trailer trailer ID, :-) << happy face!!

Charles T 
Rating:
4.0

The lot was a little congested but not so much that it hindered the transaction.

Chris P 
Rating:
5.0

Would Like To Get A Discount For Renting Twice In A Short Time! Also Would Like To Get Free Rental

Debra W 
Rating:
4.0

Customer did not leave a comment.

Richard B 
Rating:
5.0

This is the best location in town highly recommend this rental location.

James J 
Rating:
3.0

Truck check engine light stayed on. Truck needs front end alignment and wheels balanced, driving was a challenge

Denise B 
Rating:
5.0

Joshua is always very accommodating. Nice man to do business with.

Valerie L 
Rating:
5.0

Customer did not leave a comment.

Debra W 
Rating:
4.0

Customer did not leave a comment.

Christopher P 
Rating:
5.0

The best very easy to deal with great experience overall👍

BIL R 
Rating:
5.0

Customer did not leave a comment.

LaRhonda S 
Rating:
5.0

The person that assisted me saw that I were doing a local move and changed our reservation so that I would save money. They even provided a larger truck for just $10 more. I'm glad they did because I underestimated the size truck that was needed. Overall 5 stars! The only negative was the location wasn't easily identifiable. The only reason we knew it was the pickup location was becasue of all the U-Haul trucks outside. Great customer service!!!!

Roger R 
Rating:
4.0

Customer did not leave a comment.

Ray P 
Rating:
5.0

Customer did not leave a comment.

STEVEN A 
Rating:
5.0

Josh was very helpful he needs a pay raise💵🤑! Thank you Josh for being helpful!

Suzanne B 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top