Customer Reviews for Tucker Self Storage Inc
(U-Haul Neighborhood Dealer)

302 comentarios

4695 Hammermill Rd   Tucker, GA 30084
(At Mountain Industrial)

(678) 406-9431

Horario

  • Mon–Sat
    9 a. m. - 6 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(678) 406-9431

4695 Hammermill Rd
Tucker, GA 30084
(At Mountain Industrial)

Servicios en esta ubicación:

Horario

  • Mon–Sat
    9 a. m. - 6 p. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Not enough parking. Difficult to park anywhere

Ashley M. 
Clasificación:
5.0

All good

SANDRA D. 
Clasificación:
5.0

Excellent and-friendly service, after hours dropoff was super easy

towana G. 
Clasificación:
5.0

Pickup process was smooth, and truck was clean. I mistakenly rented a 10 ft truck without a ramp and only discovered that after I left, but the manager was very helpful and able to accommodate switching to a larger 15 ft truck with a ramp. I'd recommend this location to others in need.

JOSHUA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan S. 
Clasificación:
1.0

Turning in the truck online is a terrible experience, it took me 20 min because pages took too long to load to get everything done. The truck also had a flat tire, so I had to get roadside assistance to help. Luckily I was at my house so that made things less risky and not on the highway

Daniel G. 
Clasificación:
5.0

No improvement necessary. The lady who helped me when I picked up the truck, and the gentleman who helped me when I dropped it off, were both very friendly, courteous, helpful, and professional. It was obvious that they cared about the customers and the business.

Ephraim K. 
Clasificación:
1.0

El cliente no dejó un comentario.

BYRON A. 
Clasificación:
5.0

I can't think of anything because I was giving over the top experience she was wonderful! Please take into consideration a raise for her! Well done she's outstanding!

Stephanie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Herbert H. 
Clasificación:
5.0

Another day of excellent customer service. Vehicle was fine. Worked out perfectly. Gracias

JOHN R. 
Clasificación:
5.0

Once again outstanding customer. Everything went perfectly. Gracias

JOHN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina J. 
Clasificación:
5.0

Great service and pick up and drop off were easy

Brittany W. 
Clasificación:
5.0

I needed to change my time for pick up and the GUY WAS SOOOOOOO NICE ABOUT IT! He made sure everything was clean he also helped me get boxes I needed he was transparent about everything! THE SERVICE WAS EXCELLENT THANK U!

Burgundy J. 
Clasificación:
5.0

Nothing. This location is outstanding. Representative is outstanding, friendly and very nice. Great location. I've never had an issue she's great. Gracias

John R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lisa J. 
Clasificación:
5.0

The service was fast, efficient, knowledgeable, and friendly

Fredrick H. 
Clasificación:
4.0

The air conditioning conked out in the afternoon of my rental. The equipment comment is related to that. Not to the general state of clean, which was adequate

Edward R. 
Clasificación:
5.0

Reduce cost for people who rent trucks and are using the value storage.

Marvalee W. 
Clasificación:
5.0

El cliente no dejó un comentario.

veronica M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Derek W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

My things were molded. Only complaint. Ruined shoes and clothes

amare l.  |  Overall Experience 
Clasificación:
5.0

Very friendly and accommodating staff. Safe and clean storage unit. ¡Gracias!

Carly B.  |  Overall Experience 
Clasificación:
3.0

Went smoothly despite having no record of the reservation I made two weeks before. Glad there was a comparable trailer on site.

Bryan M. 
Clasificación:
3.0

The space is a little tight to maneuver trailers.

charles G. 
Clasificación:
5.0

very helpful and friendly as well as being professional !

Donald C. 
Clasificación:
5.0

Great experience, will definitely rent from the Hammerhill Rd location again. I have recommended the location to several friends.

Heather M. 
Clasificación:
4.0

Easy booking, friendly service! Will rent here again.

LaTeesha L. 
Clasificación:
5.0

My original location (NE Expy) was closer. You moved me 12 miles out and I had to pay for extra miles as a result

Randall L. 
Clasificación:
5.0

Love the 24 hour drop-off! We did not interact with personnel as we delivered the trailer after hours.

VIRGINIA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy S. 
Clasificación:
5.0

The Best customer service!!!! Will come back again and again

kitre J. 
Clasificación:
5.0

I think you should just keep doing what you're doing I appreciate the customer service from me picking up the truck to me dropping it off everything was really pleasant and I appreciate it thank you.

Andrea M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thalia S. 
Clasificación:
4.0

shorten chains on hitch

Scott A. 
Clasificación:
5.0

I failed to catch her name but the representative at the front desk was SUPER helpful and informative!!! She made the process so easy!!! I definitely will refer anyone to use this location!!!

SHARON C. 
Clasificación:
3.0

The trailer looked worn and old. Rusted. Asked if others were available and was told no. Trailer broke down 140 miles into trip. Tire broke off axle and flew into traffic damaging my wife's car abd costing us a whole dsy as well as inability to use her car. Truck was fine. Trailer horrible.

STEVEN T. 
Clasificación:
4.0

Equipment was old and ratchet assembly for tie down straps did not work well and was difficult to use.

John F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna P. 
Clasificación:
5.0

I see no improvements at this site. They were very courteous and helpfull

Karan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAYTON L. 
Clasificación:
3.0

The truck had the check engine on and would go straight to 3rd gear.

Alexis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA P. 
Clasificación:
5.0

This specific location was great! The associate was kind, friendly, and helpful. However, my experience overall with Uhaul was poor. Uhaul allowed me to schedule a reservation at a location that upon my arrival, I found out was permanently closed. When I drove to the next nearest location, the associate was helpful but unfortunately had no vehicles available. She gave me a phone number and the woman helping me on the other end gave me an address to a location that had a van available. I drove to that location and found myself in a line with 3 others ahead of me who had come to pick up their vehicle yet there were no vehicles there. The associates blamed double booking and sent me to yet another location… finally, the success I had in Tucker. While the associate and experience I had there was positive, Uhaul as a whole is an extreme disappointment and needs to get it together. It was very emotionally taxing on me, as I was already anxious about moving.

KYJA W. 
Clasificación:
5.0

Nice people easy to find location. Thank you

JOHN R. 
Clasificación:
4.0

Replace outside rear tires on specific truck I rented. Big tears in sidewalls of tires. You could see the white nylon exposed under the rubber. I'm surprised they haven't already blown out the sides of the tires. I would not have wanted to drive that vehicle long distance. Potentially unsafe.

Samuel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andria M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ward S. 
Clasificación:
5.0

This is my second time renting specifically from this location due to Binu's most professional and extremely welcoming and helpful demeanor. So rare to receive such wonderful customer service. Thank you for making my move easier! Einat

einat T. 
Clasificación:
5.0

Everything was great. No problems.

Mark R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard L. 
Clasificación:
5.0

All good only mobile service pick up time van wasn't rite place wherever picture showed.any other excellent.

Arjun S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergio M. 
Clasificación:
5.0

The best experience I've had. They gave me the best recommendation on time and I am grateful.

KEITH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALICE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN F. 
Clasificación:
5.0

Binu is absolutely delightful. Friendly, knowledgeable and accommodating in a professional way. Best service I EVER received at u-haul site. Einat Toledano

EINAT T. 
Clasificación:
5.0

Representative was very friendly and could answer any questions we had. Equipment was clean and in good condition.

Cathy M. 
Clasificación:
5.0

Excellent staff. Great experience!

RICHARD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vilius A. 
Clasificación:
3.0

When people are renting both trailer and car transport, have them hooked together and ready to go.

Erin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chong C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly R. 
Clasificación:
5.0

Mileage rate quote was not correct. I was quoted 79 cent a mile then told I would get a 29 cent a mile and Was Charged 99 Cent a mile. Not pleased with that. I would like this error to be corrected and given a refund for the over charge. Gracias

ADRIAN J. 
Clasificación:
4.0

The location I used, Tucker Self Storage Inc, was fantastic. The property was clean and maintained. The parking lot was organized and offered plenty of room to maneuver all sizes vehicles. Most of all I would like to compliment the lady who was working during my pickup/drop off. She was extremely polite and knowledgeable! Fantastic service all around, thank you all!

John B. 
Clasificación:
4.0

El cliente no dejó un comentario.

WESLEY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary A. 
Clasificación:
5.0

Great service and very pleasant!!

ROBERT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
1.0

The worst customer service ever!!! I don't recommend this location.

ABDUSAMAD S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
2.0

I was charged for for 2 extra day for being 2-3 hours late. The math doesn't add up. I will take my business elsewhere, from now on.

Anthony B. 
Clasificación:
5.0

The young lady who helped me was soooooooo sweet

GREGORY W. 
Clasificación:
5.0

Good Job !!

NICOLAS MICHAEL K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHY D. 
Clasificación:
3.0

Not enough parking spots available. However the customer service was excellent.

Lisa B. 
Clasificación:
3.0

I was disappointed with the selection of trucks available. There seemed to be 1 10-ft truck and a 20-ft truck, so limited choice if there is one or both of the trucks checked out.

Jonathan V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley A. 
Clasificación:
5.0

Good service

HAYMAN I. 
Clasificación:
5.0

This will be my go-to U-Haul place. The team is super friendly and accommodating.

CHRISTOPHER L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth W. 
Clasificación:
4.0

El cliente no dejó un comentario.

EARRON P. 
Clasificación:
5.0

Beena is beautiful and sweet and Rick never miss a beat. 😃

Cynthia J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILTON W. 
Clasificación:
5.0

We had a very good experience using this location. Servicio al cliente de excelencia. We will definitely use this location again in the future.

Mark D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TESFAYE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherita B.  |  Overall Experience 
Clasificación:
5.0

Location is great and easy to get to. Customer service was excellent. Very friendly staff. Unfortunately the truck was ran down and had bugs in it. I hope this was the only truck that was like this. Other than that, I'd Recommend

Taria J. 
Clasificación:
5.0

More trucks, great place! Great customer service, will definitely recommend to friends.

TYLER R. 
Clasificación:
1.0

I was asked to drop off at a different location because he said that they didn't have any place to put the trailer. There was plenty of places to park the trailer. I told him I could not and parked it in one of the empty parking spaces. He didn't offer to come out and help with unhooking the trailer.

Jerry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian W. 
Clasificación:
5.0

Driver side door handel needs repair

JOSHUA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

raif K. 
Clasificación:
5.0

Everything was great no problem

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony B. 
Clasificación:
5.0

Nothing, everything was great and I had a wonderful experience

karen B. 
Clasificación:
5.0

Wonderful Staff and accommodations.

Frederick C. | Reservación
Clasificación:
5.0

Great customer service and reasonable prices! Situated in a great location as well, will recommend and use the services myself.

Amado Z. | Reservación
Clasificación:
3.0

Decent space

Kristen d. | Reservación
Clasificación:
3.0

I did not use it!But the lady on it was very polite.

Privacy R.  |  First Impressions 
Clasificación:
3.0

My situation changed on Friday evening and I didn`t need the storage unit anymore.

Privacy R.  |  First Impressions 
Clasificación:
5.0

She was very helpful. A great experience.

Privacy R.  |  First Impressions 
Clasificación:
3.0

The lady checking me in was really nice and within minutes I was moving my things into storage. However I think the property could use a little updating.

Privacy R.  |  First Impressions 
Clasificación:
4.0

The attendee was very helpful. She allowed me to see the suggested storage compared to the smaller one I kistakely reserved.

Privacy R.  |  First Impressions 
Clasificación:
5.0

The price and location was good. I did not need the unit for extra items at this time.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Management was very helpful

Privacy R.  |  First Impressions 
Clasificación:
4.0

I didn`t actually use the storage facility due to a change in plans. But I received a call from the manager to confirm cancelation and she was very pleasant and understanding.

Privacy R.  |  First Impressions 
Clasificación:
4.0

Two fee charges for 6.95 each on my bank statement. I need both handling fees refunded. Otherwise things are great.

Privacy R.  |  First Impressions 
Clasificación:
2.0

older and hidden facility. In comparison to the public storage 1 block away, it looks old and dirty. Very nice customer service is the only reason I stayed.

Privacy R.  |  First Impressions 
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