Customer Reviews for Truly Safe Self Storage
(U-Haul Neighborhood Dealer)

443 reviews

5516 Silver Ave SE Ste 2   Albuquerque, NM 87108

(505) 227-8559

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: 10 am–3 pm

Services at this Location:

Contact Us

(505) 227-8559

5516 Silver Ave SE Ste 2
Albuquerque, NM 87108

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: 10 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Marcy S 
Rating:
5.0

Customer did not leave a comment.

Marcy S 
Rating:
5.0

Sweet ladies in the office overall, open Sundays , very helpful and respectful

William L 
Rating:
5.0

Super helpful crew

chris b 
Rating:
5.0

Customer did not leave a comment.

David K 
Rating:
5.0

Customer did not leave a comment.

Andrew M 
Rating:
5.0

I just feel they overcharged me

Shatoya J 
Rating:
5.0

Customer did not leave a comment.

Sharin M 
Rating:
5.0

Customer did not leave a comment.

Colin W 
Rating:
5.0

personnel were great!

bill m 
Rating:
5.0

Everything was great

Andrew P 
Rating:
5.0

Gail and Mary helped make our moving day so much easier. They were very helpful and accommodating. It was really easy and quick to both pickup and return the trailer we rented.

Larry B 
Rating:
5.0

Customer did not leave a comment.

DARLENE R 
Rating:
5.0

Great experience from start to finish. Would highly recommend

John G 
Rating:
4.0

Keep doing what you're doing 😊

dina j 
Rating:
5.0

Customer did not leave a comment.

Diane D 
Rating:
5.0

excellent service, friendly staff!!! thank you!

John H 
Rating:
3.0

This was not the location that I requested for picking up the equipment. I’m not sure why you even ask where we want to pickup, since my experience is that you always send me to a different location.

Rachel M 
Rating:
5.0

Customer did not leave a comment.

Lorenzo M 
Rating:
3.0

Manager attempted to overcharge me for gas. Tried to charge me for 4 gallons +/- when I had only driven 16 miles. Fortunately I had taken a picture of the gas tank meter and was able to dispute charge but she made it more difficult then needed since the mileage usage was clear, 16 miles. She then asked if I had taken a picture of the gas tank meter... It shouldn't have played out that way.

THOMAS M 
Rating:
5.0

Customer did not leave a comment.

JULIE D 
Rating:
3.0

The check in process took 45 minutes.

Francesca A 
Rating:
4.0

Customer did not leave a comment.

MISTI N 
Rating:
5.0

Customer did not leave a comment.

jennifer h 
Rating:
5.0

Truly Safe is my Go To for all of my moving needs. They are always professional and ready to go! Thank you for making the hard parts of my life a little easier!

Celine S 
Rating:
5.0

Bryan and his wife Gayle are amazing! They worked so well with us, they were honest about our options and what would be the best fit for what we needed. I truly will only will ever be calling this location to book a reservation. They were awesome. Thanks again.

Devida G 
Rating:
5.0

Definitely some of the nicest people you'll ever meet and great central location. 5 star

Anthony s 
Rating:
5.0

The owners are beyond Amazing. Huge Thank you

Anionette C 
Rating:
5.0

Customer did not leave a comment.

Tim O 
Rating:
5.0

These guys were the ABSOLUTE BEST!

Stephanie B 
Rating:
5.0

Easy drop off, super kind & efficient. We were even given a ride to the airport by the owner & he wouldn’t accept compensation. A good man & true customer service.

Scott M 
Rating:
5.0

This Uhaul is the best of the best of the best

Lisa D 
Rating:
5.0

Customer did not leave a comment.

Tammy H 
Rating:
5.0

Customer did not leave a comment.

Tammy H 
Rating:
5.0

Customer did not leave a comment.

Richard A 
Rating:
4.0

Customer did not leave a comment.

Rick J 
Rating:
5.0

Customer did not leave a comment.

Ashley M 
Rating:
5.0

Very nice service has everything ready, easy in and out!

Gay B 
Rating:
5.0

Customer did not leave a comment.

teresa p 
Rating:
5.0

Great service great people

Karen V 
Rating:
3.0

The furniture dolly was not available as promised, but everything else was available and ready to be used. The worker was knowledgeable, courteous and friendly. Overall a very good experience.

Jeannie P 
Rating:
5.0

Very helpful, all was as planned.

Scott H 
Rating:
4.0

Customer did not leave a comment.

manuel f 
Rating:
5.0

A+++

Harry R 
Rating:
4.0

Uhaul representative was courteous and kind and helpful regarding information about storage units nearby.

Katherine D 
Rating:
5.0

Excellent service

Michael R 
Rating:
5.0

Customer did not leave a comment.

Harold W 
Rating:
5.0

Customer did not leave a comment.

Howard M 
Rating:
5.0

I was super happy with my experience with this company. They went above and beyond and made was an extremely stressful situation for me, much better. They're great people.

Robert G 
Rating:
3.0

Customer did not leave a comment.

John H 
Rating:
5.0

Customer did not leave a comment.

Jan-Michael G 
Rating:
5.0

The staff was phenomenal and even stayed over at the end of her normal work hour to take care of me and get me set up. Units are secure and have easy access to load and unload.

mary b 
Rating:
5.0

Don’t have to improve anything. I really had the most help today with my move at this location that I’ve ever had help anywhere. It was really really wonderful.!!

Sarah H 
Rating:
5.0

Absolutely fantastic customer service!

Sergio L 
Rating:
5.0

Customer did not leave a comment.

alyssa l 
Rating:
5.0

nothing we were totally satisfied with everything about our experience with you all

phyllis J 
Rating:
5.0

This locations has two of the nicest people owners. Super helpful and just genuinely friendly people. Thank You!

Carithrose K 
Rating:
5.0

Customer did not leave a comment.

Louis M 
Rating:
5.0

Staff was fantastic, location was convenient, no improvement necessary.

chris b 
Rating:
5.0

Great people. The whole family. Really nice!!!!😀😊

Katherine A 
Rating:
5.0

Very nice good people

Marcos P 
Rating:
5.0

Very friendly staff and very helpful. Overall great experience

Megan R 
Rating:
5.0

I needed a trailer quickly as my Husbands motorcycle broke down on the side of the freeway. The folks there were very helpful and hooked up the trailer and got me on my way very quickly! They were lifesavers! HIGHLY RECOMMEND!

Mary P 
Rating:
5.0

Customer did not leave a comment.

BRYANT G 
Rating:
5.0

Customer did not leave a comment.

BRYANT G 
Rating:
5.0

Customer did not leave a comment.

Sheng L 
Rating:
5.0

Wonderful people. Easy to work with. Made it work for us on an emergency

Paul M 
Rating:
5.0

Customer did not leave a comment.

Cynthia S 
Rating:
3.0

Easy to return

Jared H 
Rating:
5.0

None

gary S 
Rating:
5.0

Customer did not leave a comment.

Rebekkah D 
Rating:
5.0

Owners were very friendly and helpful. Would use again and highly recommend.

Jean O 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA C 
Rating:
5.0

Great people!

Michael M 
Rating:
5.0

Great equipment, great customer service. Highly recommend this store.

Michael C 
Rating:
5.0

Very helpful and had the trailer I needed.

William T 
Rating:
4.0

Customer did not leave a comment.

David m 
Rating:
5.0

Customer did not leave a comment.

DEtta F 
Rating:
5.0

Excellent Service. , Friendly staff. Equipment on very good shape. Very clean location. 👌🎉🎈

Jorge R 
Rating:
5.0

Customer did not leave a comment.

Louise h 
Rating:
5.0

Customer did not leave a comment.

Kelly A 
Rating:
5.0

Customer did not leave a comment.

Craig W 
Rating:
5.0

Customer did not leave a comment.

AARON S 
Rating:
5.0

The business owners were beyond helpful and patient, and I'd be happy to rent from them again

Alex W 
Rating:
4.0

Customer did not leave a comment.

Joe R 
Rating:
5.0

Nada, they are the BEST!👍🏼

linda G 
Rating:
5.0

the best uhaul rental ever

peter z 
Rating:
5.0

Customer did not leave a comment.

JERRELL S 
Rating:
5.0

Good customer service

Dhruba G 
Rating:
5.0

Gail was very professional and accommodating. Would definitely contact her in the future for my rental needs.

larry b 
Rating:
5.0

This is the best Uhaul experience I have had in my life and I have moved 25 times. I hope. I hope I don’t need a Uhaul anytime soon but if I do, I will return here. Thanks!

Erika A 
Rating:
5.0

Brian is awesome!

Martin G 
Rating:
5.0

great service, great experience all around.

Christine T 
Rating:
5.0

Great experience! No suggestions for improvement necessary!

Alison K 
Rating:
5.0

Nothing, everything was just perfect as always 👌

Brian R 
Rating:
5.0

They definitely take extra care of you here.

Jason W 
Rating:
5.0

Customer did not leave a comment.

Floyd L 
Rating:
5.0

She did a great job checking me in while dealing with other customers.

Charles B 
Rating:
5.0

Helped me with hitch

Adam L 
Rating:
5.0

Absolutely nothing! Everything is always perfect. They're friendly, communicative, reliable. I've used them 3 times now and everytime was fantastic. I will not use another UHaul company. I will always go to them and I recommend you do too!

Ashley T 
Rating:
4.0

Overall great price

Jimmy L  |  Overall Experience 
Rating:
5.0

Owner/ Manager was very helpful and able to find me help to unload. Nice gentleman great place easily accessible No problems everything upfront was made to make my movein as painless as possible

Robert M  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trucks for Sale

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