Great place. The lady was so friendly, helpful and professional. Explained everything very clearly .
RANSOM N
Customer Reviews for Truly Safe Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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I dropped off at midnight. There were no personnel.
STEVEN AVery nice, and helpful, we really appreciated her kindness and help. Gracias.
DALE CReturning the equipment went without a hitch!
FRANK HExcellent service !!!
PAUL WVery friendly, super efficient, and helpful on my return even after hours.
CASSIE LGreat customer service and Duke was a pleasure to meet! Easy pick up and drop off, clean van.
Dedra AHonestly, I don't know what Truly Safe Self Storage could improve on. This is my third experience with them and everyone there, including Duke, is amazing. Super convenient and friendly service.
ANGELA ASuper friendly and professional! I went to a Uhaul corporate location one block away up central and they were rude, matter of fact, and not helpful. Truly Safe could teach Uhauls staff a thing or two on service. The owner knows what she is doing.
GREGORY KGreat experience!
claudette bWhen I received a call confirming the truck rental, the employee couldn't answer basic questions such as the overall height of the truck. On my rental request, I asked for a regular dolly. I was charged twice for the dolly at online checkout. Around the location, there were tent cities with people shooting drugs, which made the experience distinctly less safe.
Laura WThis facility is located on a public road. As I pulled up to the office, my wife got out of the truck and went to the office with our documents. I was still in the middle of the street. The person came out of the office and walked past my wife and approached my truck. She asked if I could back the trailer to the end of the cul-de-sac and drop it off. She did not even acknowledge my wife trying to talk to her. I pulled up to the end of the road and started to unhitch the trailer, which the employee would not do. She asked me to pull the vehicle around, but there was no room on the street. I picked up the trailer by hand and moved it to the curb as there was NO space anywhere else. She asked me to not block the driveway to the storage area, but there was nowhere else to put the trailer. So, I turned the trailer parallel to the sidewalk to make room. I went to the office to settle the bill, and she said it was all good. I had to ask her for a receipt, or she would not have provided me with one. I have never seen a U-Haul facility where trailers were scattered about in the road like this. Based on the disrespect given my wife and the condition of the property, I promise I will NEVER select this facility to do U-Haul business ever again. I would not recommend this store to anyone.
GARY AHave rented twice from this location. Really appreciate the owner who is very helpful. And Duke ( the resident canine) is a delight.
ANGELA ANothing everything was perfect, very helpful Polite and courteous. I'm very happy with how everything went.
CARLOS CBest in the state
Joseph ELocation was suoer easy. The manager reached out to me to confirm my details and came up with an even better solution. Will definitely rent from here again.
ANGELA AExcellent customer service and had everything I needed.
RAYMOND OExcellent customer service and the equipment was in perfect condition. I would rent from this location again!
MATTHEW BThis location was perfect! The women running the show, were friendly, informative and great to work with. They are my new Uhaul go to location! And will recommend them to family and friends! ¡Gracias!
JAE MNot sure if personnel actually drove the unit. Brakes need to be checked.
SUSAN GThis place is great!
MATTHEW FVery personable and welcoming. Thank you for your grace and kindness.
CHRISTOPHER CServicio al cliente de excelencia. Had a rough morning and having a kind and friendly experience made things easier. Definitely recommend this location over other locations.
LEXUS RStaff was friendly and helpful.
WILLIAM GThank you! much appreciated! Very friendly folks. 🙏
SERGIO LEverything was no one
Jhon SThe staff is very professional and looks out for the customer
SHARI RThey were very friendly, helpful and made the process so easy! Great service!
SANDRA TVery friendly and helpful
Jax WService was great. Employee was very kind even when I had to reschedule because I forgot my hitch lock key. She was already out before I finished backing my truck up when returning it. I have used uhaul 4 times in the past and all were good and this time was better.
ALLEN YNothing great experience. And Honestly everyone I've made contact with at U-Haul have been some of the nicest ppl. The ppl at the San Mateo and Montgomery location were very kind as well. Gracias
STEPHANIE CGreat location and excellent service.
Steven FOdd location, but it ended up being a great experience. Owner was conscientious and concerned about my experience.
James BNothing it was good as is
Maria YOutstanding customer support. When I had problems with my vehicle due to the dealership not having completed the installation of the harness, they loaned me the tools to fix the problem.
David MSweet ladies in the office overall, open Sundays , very helpful and respectful
William LSuper helpful crew
chris bI just feel they overcharged me
Shatoya Jpersonnel were great!
bill mEverything was great
Andrew PGail and Mary helped make our moving day so much easier. They were very helpful and accommodating. It was really easy and quick to both pickup and return the trailer we rented.
Larry BGreat experience from start to finish. Would highly recommend
John GKeep doing what you're doing 😊
dina jexcellent service, friendly staff!!! thank you!
John HThis was not the location that I requested for picking up the equipment. I'm not sure why you even ask where we want to pickup, since my experience is that you always send me to a different location.
Rachel MManager attempted to overcharge me for gas. Tried to charge me for 4 gallons +/- when I had only driven 16 miles. Fortunately I had taken a picture of the gas tank meter and was able to dispute charge but she made it more difficult then needed since the mileage usage was clear, 16 miles. She then asked if I had taken a picture of the gas tank meter... It shouldn't have played out that way.
THOMAS MThe check in process took 45 minutes.
Francesca ATruly Safe is my Go To for all of my moving needs. They are always professional and ready to go! Thank you for making the hard parts of my life a little easier!
Celine SBryan and his wife Gayle are amazing! They worked so well with us, they were honest about our options and what would be the best fit for what we needed. I truly will only will ever be calling this location to book a reservation. They were awesome. Thanks again.
Devida GDefinitely some of the nicest people you'll ever meet and great central location. 5 star
Anthony sThe owners are beyond Amazing. Huge Thank you
Anionette CThese guys were the ABSOLUTE BEST!
Stephanie BEasy drop off, super kind & efficient. We were even given a ride to the airport by the owner & he wouldn't accept compensation. A good man & true customer service.
Scott MThis Uhaul is the best of the best of the best
Lisa D