Customer Reviews for Truly Safe Self Storage
(U-Haul Neighborhood Dealer)

508 comentarios

5516 Silver Ave SE Ste 2   Albuquerque, NM 87108

(505) 227-8559

Horario de oficina

  • Mon-Fri: 9 am - 5 pm
  • Sáb.: 9 a.m. - 3 p.m.
  • Dom.: 10 a.m. - 3 p.m.

Servicios en esta ubicación:

Contáctanos

(505) 227-8559

5516 Silver Ave SE Ste 2
Albuquerque, NM 87108

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 9 am - 5 pm
  • Sáb.: 9 a.m. - 3 p.m.
  • Dom.: 10 a.m. - 3 p.m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great place. The lady was so friendly, helpful and professional. Explained everything very clearly .

RANSOM N 
Clasificación:
5.0

I dropped off at midnight. There were no personnel.

STEVEN A 
Clasificación:
5.0

Very nice, and helpful, we really appreciated her kindness and help. Gracias.

DALE C 
Clasificación:
5.0

El cliente no dejó un comentario.

CECIL A 
Clasificación:
5.0

Returning the equipment went without a hitch!

FRANK H 
Clasificación:
5.0

Excellent service !!!

PAUL W 
Clasificación:
5.0

Very friendly, super efficient, and helpful on my return even after hours.

CASSIE L 
Clasificación:
5.0

Great customer service and Duke was a pleasure to meet! Easy pick up and drop off, clean van.

Dedra A 
Clasificación:
5.0

Honestly, I don't know what Truly Safe Self Storage could improve on. This is my third experience with them and everyone there, including Duke, is amazing. Super convenient and friendly service.

ANGELA A 
Clasificación:
5.0

El cliente no dejó un comentario.

SELENA C 
Clasificación:
4.0

El cliente no dejó un comentario.

VERNON A 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIN H 
Clasificación:
5.0

Super friendly and professional! I went to a Uhaul corporate location one block away up central and they were rude, matter of fact, and not helpful. Truly Safe could teach Uhauls staff a thing or two on service. The owner knows what she is doing.

GREGORY K 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah S 
Clasificación:
5.0

Great experience!

claudette b 
Clasificación:
3.0

When I received a call confirming the truck rental, the employee couldn't answer basic questions such as the overall height of the truck. On my rental request, I asked for a regular dolly. I was charged twice for the dolly at online checkout. Around the location, there were tent cities with people shooting drugs, which made the experience distinctly less safe.

Laura W 
Clasificación:
1.0

This facility is located on a public road. As I pulled up to the office, my wife got out of the truck and went to the office with our documents. I was still in the middle of the street. The person came out of the office and walked past my wife and approached my truck. She asked if I could back the trailer to the end of the cul-de-sac and drop it off. She did not even acknowledge my wife trying to talk to her. I pulled up to the end of the road and started to unhitch the trailer, which the employee would not do. She asked me to pull the vehicle around, but there was no room on the street. I picked up the trailer by hand and moved it to the curb as there was NO space anywhere else. She asked me to not block the driveway to the storage area, but there was nowhere else to put the trailer. So, I turned the trailer parallel to the sidewalk to make room. I went to the office to settle the bill, and she said it was all good. I had to ask her for a receipt, or she would not have provided me with one. I have never seen a U-Haul facility where trailers were scattered about in the road like this. Based on the disrespect given my wife and the condition of the property, I promise I will NEVER select this facility to do U-Haul business ever again. I would not recommend this store to anyone.

GARY A 
Clasificación:
5.0

El cliente no dejó un comentario.

Caroline T 
Clasificación:
5.0

Have rented twice from this location. Really appreciate the owner who is very helpful. And Duke ( the resident canine) is a delight.

ANGELA A 
Clasificación:
5.0

El cliente no dejó un comentario.

DYLAN Y 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY K 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB C 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY L 
Clasificación:
5.0

Nothing everything was perfect, very helpful Polite and courteous. I'm very happy with how everything went.

CARLOS C 
Clasificación:
5.0

Best in the state

Joseph E 
Clasificación:
5.0

Location was suoer easy. The manager reached out to me to confirm my details and came up with an even better solution. Will definitely rent from here again.

ANGELA A 
Clasificación:
5.0

El cliente no dejó un comentario.

CELINE S 
Clasificación:
5.0

Excellent customer service and had everything I needed.

RAYMOND O 
Clasificación:
5.0

Excellent customer service and the equipment was in perfect condition. I would rent from this location again!

MATTHEW B 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES B 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDRE B 
Clasificación:
5.0

El cliente no dejó un comentario.

WES B 
Clasificación:
5.0

El cliente no dejó un comentario.

BRITANIA M 
Clasificación:
5.0

This location was perfect! The women running the show, were friendly, informative and great to work with. They are my new Uhaul go to location! And will recommend them to family and friends! ¡Gracias!

JAE M 
Clasificación:
4.0

Not sure if personnel actually drove the unit. Brakes need to be checked.

SUSAN G 
Clasificación:
5.0

This place is great!

MATTHEW F 
Clasificación:
5.0

Very personable and welcoming. Thank you for your grace and kindness.

CHRISTOPHER C 
Clasificación:
5.0

Servicio al cliente de excelencia. Had a rough morning and having a kind and friendly experience made things easier. Definitely recommend this location over other locations.

LEXUS R 
Clasificación:
5.0

El cliente no dejó un comentario.

GRETA R 
Clasificación:
3.0

Staff was friendly and helpful.

WILLIAM G 
Clasificación:
5.0

Thank you! much appreciated! Very friendly folks. 🙏

SERGIO L 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP F 
Clasificación:
5.0

Everything was no one

Jhon S 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID D 
Clasificación:
5.0

The staff is very professional and looks out for the customer

SHARI R 
Clasificación:
5.0

El cliente no dejó un comentario.

LILLIAN M 
Clasificación:
5.0

They were very friendly, helpful and made the process so easy! Great service!

SANDRA T 
Clasificación:
5.0

El cliente no dejó un comentario.

LEEANN B 
Clasificación:
5.0

Very friendly and helpful

Jax W 
Clasificación:
5.0

El cliente no dejó un comentario.

Hariprasad M 
Clasificación:
3.0

El cliente no dejó un comentario.

BRIAN R 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH A 
Clasificación:
5.0

Service was great. Employee was very kind even when I had to reschedule because I forgot my hitch lock key. She was already out before I finished backing my truck up when returning it. I have used uhaul 4 times in the past and all were good and this time was better.

ALLEN Y 
Clasificación:
5.0

Nothing great experience. And Honestly everyone I've made contact with at U-Haul have been some of the nicest ppl. The ppl at the San Mateo and Montgomery location were very kind as well. Gracias

STEPHANIE C 
Clasificación:
4.0

El cliente no dejó un comentario.

Tim H 
Clasificación:
5.0

El cliente no dejó un comentario.

Callum B 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan J 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly F 
Clasificación:
4.0

El cliente no dejó un comentario.

Rachel M 
Clasificación:
5.0

Great location and excellent service.

Steven F 
Clasificación:
5.0

Odd location, but it ended up being a great experience. Owner was conscientious and concerned about my experience.

James B 
Clasificación:
5.0

El cliente no dejó un comentario.

Daryl O 
Clasificación:
3.0

Nothing it was good as is

Maria Y 
Clasificación:
5.0

Outstanding customer support. When I had problems with my vehicle due to the dealership not having completed the installation of the harness, they loaned me the tools to fix the problem.

David M 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD D 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcy S 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcy S 
Clasificación:
5.0

Sweet ladies in the office overall, open Sundays , very helpful and respectful

William L 
Clasificación:
5.0

Super helpful crew

chris b 
Clasificación:
5.0

El cliente no dejó un comentario.

David K 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew M 
Clasificación:
5.0

I just feel they overcharged me

Shatoya J 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharin M 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin W 
Clasificación:
5.0

personnel were great!

bill m 
Clasificación:
5.0

Everything was great

Andrew P 
Clasificación:
5.0

Gail and Mary helped make our moving day so much easier. They were very helpful and accommodating. It was really easy and quick to both pickup and return the trailer we rented.

Larry B 
Clasificación:
5.0

El cliente no dejó un comentario.

DARLENE R 
Clasificación:
5.0

Great experience from start to finish. Would highly recommend

John G 
Clasificación:
4.0

Keep doing what you're doing 😊

dina j 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane D 
Clasificación:
5.0

excellent service, friendly staff!!! thank you!

John H 
Clasificación:
3.0

This was not the location that I requested for picking up the equipment. I'm not sure why you even ask where we want to pickup, since my experience is that you always send me to a different location.

Rachel M 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorenzo M 
Clasificación:
3.0

Manager attempted to overcharge me for gas. Tried to charge me for 4 gallons +/- when I had only driven 16 miles. Fortunately I had taken a picture of the gas tank meter and was able to dispute charge but she made it more difficult then needed since the mileage usage was clear, 16 miles. She then asked if I had taken a picture of the gas tank meter... It shouldn't have played out that way.

THOMAS M 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE D 
Clasificación:
3.0

The check in process took 45 minutes.

Francesca A 
Clasificación:
4.0

El cliente no dejó un comentario.

MISTI N 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer h 
Clasificación:
5.0

Truly Safe is my Go To for all of my moving needs. They are always professional and ready to go! Thank you for making the hard parts of my life a little easier!

Celine S 
Clasificación:
5.0

Bryan and his wife Gayle are amazing! They worked so well with us, they were honest about our options and what would be the best fit for what we needed. I truly will only will ever be calling this location to book a reservation. They were awesome. Thanks again.

Devida G 
Clasificación:
5.0

Definitely some of the nicest people you'll ever meet and great central location. 5 star

Anthony s 
Clasificación:
5.0

The owners are beyond Amazing. Huge Thank you

Anionette C 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim O 
Clasificación:
5.0

These guys were the ABSOLUTE BEST!

Stephanie B 
Clasificación:
5.0

Easy drop off, super kind & efficient. We were even given a ride to the airport by the owner & he wouldn't accept compensation. A good man & true customer service.

Scott M 
Clasificación:
5.0

This Uhaul is the best of the best of the best

Lisa D 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy H 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy H 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard A 
No se han enviado comentarios para esta ubicación.
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