Customer Reviews for True Value
(U-Haul Neighborhood Dealer)

441 comentarios

16728 St Hwy 13   Branson West, MO 65737
(Just south of buiness hwy 13 and Hwy 13 intersection in Branson West)

(417) 272-0688

Horario

  • Mon–Fri
    8 a. m. - 5 p. m.
  • Sábado
    8 a. m. - 12 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(417) 272-0688

16728 St Hwy 13
Branson West, MO 65737
(Just south of buiness hwy 13 and Hwy 13 intersection in Branson West)

Servicios en esta ubicación:

Horario

  • Mon–Fri
    8 a. m. - 5 p. m.
  • Sábado
    8 a. m. - 12 p. m.
  • Domingo
    Cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

LEE ANN B. 
Clasificación:
4.0

The trailer was clean, but the trailer had multiple water leaks, so when renting it to keep things dry in the rain, it failed, and my new cabinets got wet, and possibly damaged, seeing how they dry out.

Warren H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim M. 
Clasificación:
5.0

Was a pleasure working with you and will very return if our needs warrants it!!

MIKE H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Gabino S. 
Clasificación:
2.0

Not let the manager leave right as we arrive (on time) and make us wait 20 minutes because, the other man didn't know how to check us out.

Robert R. 
Clasificación:
5.0

WARNING……We were broken into and many expensive items stolen when brought to the management attention was met with lack of concern and no action taken. Felt like no one cared. Will not recommend this place to anyone.

Lawrence J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
5.0

Joe and the True Value-U-Haul Team provided excellent customer service. Joe's colleague came out and hitched the trailer to our pickup truck. We had a wonderful experience working with this team and renting from this facility.

Carol K. 
Clasificación:
5.0

Got me in and out no problem..

KEITH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE M. 
Clasificación:
5.0

Just disappointed that the cart and cloths that I requested were not in the truck. Otherwise it was good.

Mary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Frank G. 
Clasificación:
3.0

The location was fine... nothing great, nothing bad. It was quick but I was uneasy as what I expected to happen to check in the truck did not occur. Just dropped off the key.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmelina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon S. 
Clasificación:
3.0

El cliente no dejó un comentario.

James D. 
Clasificación:
1.0

Parking wasn't clearly marked. The people in the store were VERY rude, and barely put down their snacks to help me return the truck. I asked about a gas credit, because I filled the truck with more than 1/4 tank (How much was in there when I picked it up), and they snarkily asked me if I was going to siphon the gas out of the tank. They didn't provide me with any paperwork that I returned the truck, either.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANNY W. 
Clasificación:
3.0

El cliente no dejó un comentario.

craig S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
4.0

Took care of everything and hooked up the trailer for us. Unhooked when we got back. Good service.

SEAN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD R. 
Clasificación:
1.0

Picked up trailer on Thursday, February 10 at 4:20 and returned the trailer on Sunday at 10:30 and was charged 5 days. I realize the place isn't open but no directions were given on how to turn in the trailer. The records show they didn't process the return until Monday, February 14 at 10:30.

Brandon S. 
Clasificación:
5.0

Nothing different. Great service as norm.

Dean V. 
Clasificación:
5.0

This location is very helpful and we've always had a great experience renting here.

mark W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Odie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyce L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randall W. 
Clasificación:
1.0

They are leaving me with a bill off a $500 Cleaning fee, we came to drop off after dealing with a national disaster in Mo there is an open dumpsters ands we were treated like garabage by the associate. This is the 2nd time I was spoken down to etc. I will get a lawyer against this bill. This is unacceptable and I expect to be called about this

Eryca L. 
Clasificación:
5.0

Nothing the return went well

RANDY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard D.  |  Overall Experience 
Clasificación:
3.0

The ratchet on the front of the automobile trailer needs work. Very hard to ratchet up. Otherwise no problems.

Gary N. 
Clasificación:
5.0

Dallas does a great job!

Brad S.  |  Overall Experience 
Clasificación:
5.0

All went well

susan P. 
Clasificación:
5.0

I always rent from this location

MICHAEL D. 
Clasificación:
5.0

Just keep doing what you're doing

Jerry C. 
Clasificación:
5.0

I cannot be more pleased with Dale and the other people at the pickup location. Everyone, especially Dale, was courteous and helpful. Dale in particular spent as lot of time with me to I received the equipment when I needed it.I highly recommend True Value Rentals in West Branson, MO.

William S. 
Clasificación:
4.0

everything was good.

Douglas D. 
Clasificación:
5.0

Friendly Staff and great location.

Jeremiah J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd Y. 
Clasificación:
4.0

Not a thing! Professional and personable excellent service.

Rick C. 
Clasificación:
4.0

Tires didnt match on the trailer. One radial, one bias ply. Thread on the bias ply tires wasnt real good and ended up getting a bubble in the tire, which made me stop at another uhaul dealer and get the tire fixed!

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

cathrin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad L. 
Clasificación:
5.0

El cliente no dejó un comentario.

steven S. 
Clasificación:
5.0

Very friendly and accommodating. I was even told I would get an extra day free, without being charged, which is Saturday 7/17/21. They helped me to connect as well. I picked it up on 7/14/21

Dave D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

Nothing. Service was awesome! Easy check in and trailer was waiting for me to hook up. Assistant came to assist on locking it in and checking lights for service.

Anthony M. 
Clasificación:
5.0

Nothing. They were eager to assist and easy to find

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTHA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrence W. 
Clasificación:
5.0

Fast pickup… clerk was knowledgeable, fast and friendly

Dinna W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald A. 
Clasificación:
3.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

I never had a problem with the storage building no bugs. Everything was great. Gracias

CAROL J B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

roger L. 
Clasificación:
3.0

Always check the tires for pressure and see that the unit is clean.

John D. 
Clasificación:
5.0

pick up and drop off couldn't have been easier. very friendly and helpful staff. will be my first stop when in need of rental equipment.

GREG C. 
Clasificación:
5.0

Have dropped off here before and always received good service.

Milton D. 
Clasificación:
5.0

I always use this location

MICHAEL D. 
Clasificación:
5.0

Prompt service, they were ready for me even though I arrived early. Well done!

Steven T. 
Clasificación:
3.0

What's with the five dollar safe trip Fee

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

These folks were extremely helpful

Dave C. 
Clasificación:
5.0

Don't change!!! Luv'ya guys!

louise R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy W. 
Clasificación:
4.0

As mentioned previously, the local representative Sharon hung up on me. I was in the cold for 30 minutes trying to get checked in online. It was 30 degrees and windy. Thank God the in person attendant let me stand in the doorway. Special thanks to the rep that convinced me to use U'Haul. She even sent me a link, so I could hire help unloading my truck.

sheryl N. 
Clasificación:
5.0

These guys always take care of us. Thanks!

Tamra W. 
Clasificación:
5.0

Everything went smooth with truck return.

Eugene C. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

matt G. 
Clasificación:
5.0

Everything was great here, too.

KENT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert N. 
Clasificación:
2.0

Car dolly they provided had a rotten wheel which we thankfully noticed at a gas stop a couple hundred miles into our week long drive. Took us almost 3 hours to go through the process to get it fixed. They really need to do a better job of inspecting and upkeep of equipment.

Shannan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory O. 
Clasificación:
3.0

Friendly and clean store.

Brian S. 
Clasificación:
3.0

El cliente no dejó un comentario.

William D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim R. 
Clasificación:
5.0

Good customer service, and moving day went very smoothly. ¡Gracias!

Deana L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald T. 
Clasificación:
4.0

Nothing at this time, everything was great thanks.

Merle B. 
Clasificación:
5.0

nothing,all good

Donn M. 
Clasificación:
5.0

Everything went smooth as silk. Shaun and Joe were great. Thanks for your help David and vicki.

David A. 
Clasificación:
5.0

Great people, conveniant location, good inventory and clean opereation. Highly recommended.

GREG W. 
Clasificación:
5.0

The gentleman at this shop are terrific! They take care of our company and my crew! Thank you True Value U Haul!

Tamra W. 
Clasificación:
5.0

Nothing necessary. The equipment was clean, in great condition and the check-in and check-out service was prompt. No issues or hassles!

Dean R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
5.0

Shaun was EXCELLENT courteous and professional. Thanks keep it up

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
5.0

The initial trailer had damage to the door. That we discovered prior to hooking it up. They quickly switched to another trailer and did the paperwork while it was getting hooked up. That was quick and painless.

Jon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa K. 
Clasificación:
5.0

All good

Bill E.  |  Overall Experience 
Clasificación:
5.0

Very satisfied with the staff and management, very accommodating, if I need storage again it’s the first place I would go!

larry m.  |  Overall Experience 
Clasificación:
5.0

Clean and safe facility

DAVID P.  |  Overall Experience 
Clasificación:
5.0

Used them for years, no problems. Never worried about my stuff.

RAFAEL S.  |  Overall Experience 
Clasificación:
4.0

Easy friendly service.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Very clean. Easy access. Knowledgable staff. No problems at all.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Excellent service. Clean facilities. Friendly staff. Reasonable rates

Privacy R.  |  First Impressions 
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