Customer Reviews for True Value Auto Sales
(U-Haul Neighborhood Dealer)

100 reviews

1126 Oliver Rd   Thunder Bay, ON P7B7A4

(807) 343-2946

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(807) 343-2946

1126 Oliver Rd
Thunder Bay, ON P7B7A4

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Allison D. 
Rating:
3.0

Do not slip in an $8 charge for unnecessary insurance. I was not informed this would be added. I found out when I received my receipt.

bill D. 
Rating:
5.0

I actually started the rental process at Blackfoot Baits. She was excellent and as it turned out I had to pick up my trailer at True value. My pick up process was smooth and I was gone in a timely manner.

Sean G. 
Rating:
5.0

Very pleasant, professional employee. He was very helpful

Sheila C. 
Rating:
5.0

Customer did not leave a comment.

MUHAMMAD U. 
Rating:
1.0

The trailer lights did not work. After playing around and finding out the short pig tail attached to the trailer was messed up and having to stretch out my vehicle wiring to the max to make it work. I then ran into some highway trouble being a fatality on the road it was closed and I had returned the trailer 2 days late. They then charged me for 5 hours extra days which totaled more than the total rental of the trailer. Never again will I ever rent another piece of junk trailer and be charged more than double for it when I drop it off. I failed to mention I waited and waited at the pick up spot for the gentlemen for over 2 hours. I actually left and went back and waited yet another hour. Never again!

Randy L. 
Rating:
4.0

Customer did not leave a comment.

Nathaniel L. 
Rating:
2.0

Customer did not leave a comment.

Mehdi S. 
Rating:
5.0

Truck was much larger then originally ordered

Roman P. 
Rating:
5.0

Can't think of anything more helpful. I was a little late on returning as it took longer to unload than I anticipated, but the person at the drop off waited for me for which I was grateful. Thank you.

Tom C. 
Rating:
5.0

Keep up the great place!!

Andrew K. 
Rating:
4.0

Customer did not leave a comment.

Jeff P. 
Rating:
5.0

Customer did not leave a comment.

Bradley T. 
Rating:
3.0

Customer did not leave a comment.

Darcy T. 
Rating:
3.0

Customer did not leave a comment.

Hannah A. 
Rating:
5.0

VENDOR WAS OUT;LEFT KEY WITH ONSITE PERSONNEL AND CHATTERED UHAUL TRUCK WAS DROPPED OFF.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Katie P. 
Rating:
3.0

Customer did not leave a comment.

Nancy F. 
Rating:
5.0

Customer did not leave a comment.

richard M. 
Rating:
3.0

Customer did not leave a comment.

Bayley R. 
Rating:
5.0

There was a problem with my rental when I got there. Uhaul had changed locations and times for picking up the unit in question and that would not have worked for me. It was discovered that the unit was available but rented for collection later in the day and therefore was considered "not available" and switched for another unit. After calling reservations we were able to take the truck because we were only using it for a few hours. I hope for continued work to make the reservation process more efficient but I'm happy with the outcome. The Uhaul representative was very accomodating.

Finlandia Co-ope O. 
Rating:
5.0

Check mileage rates on your web site does not match what you charge. Web rate .79 per and I was charged 1.17 per k

John S. 
Rating:
5.0

Customer did not leave a comment.

YOANJEAN PASCAL S. 
Rating:
3.0

Location was ok: clean but not inviting. No one on site. Instructions scribbled on various notes posted to a locked door and were vague. A guy drive in, said leave the trailer there, and drove away. Seemed to be a dodgy operation. :-/

George G. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
1.0

Owner is incredibly rude and unprofessional. He will hang up on you and let your calls bounce if you attempt to call if he doesn't want to deal with issues regarding your rental. I cannot in good faith recommend that anyone uses this location unless they fully expect childish behaviour from a grown adult.

Nickolas R. 
Rating:
3.0

La personne qui recevait notre retour de camion n'était pas présente. Mais un ami nous a accueilli courtoisement. Aucune vérification du véhicule faite avec nous.

Chantal D. 
Rating:
3.0

Customer did not leave a comment.

Tammy B. 
Rating:
3.0

Customer did not leave a comment.

Anne M. 
Rating:
5.0

Customer did not leave a comment.

barbara K. 
Rating:
4.0

I believe it was either Dan /Dave that owned the place He was such a nice man !

Garth F. 
Rating:
5.0

Didn't catch the fellow's name, but he was very helpful and friendly. Much appreciated after a nearly 2000 km move. Thank you!

Gregory P. 
Rating:
4.0

Customer did not leave a comment.

Dillon H. 
Rating:
5.0

Customer did not leave a comment.

Dave S. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
3.0

The trailer door lift mechanism was extremely rusty, and hard to move. 4 hours from our final destination in Toronto , it jammed and we were unable to close the door. We had to call in for service, which wasn't available I t'il the next morning. Therefore we had to spend the night at a hotel in a north Bay, Ontario. Also the tires on the trailer were not inflated correctly , and caused a lot of wobbling on the highway. I will be looking for some compensation due to all These issues with our trailer rental

Pia J. 
Rating:
5.0

Customer did not leave a comment.

Dave S. 
Rating:
5.0

Customer did not leave a comment.

Caitlyn M. 
Rating:
5.0

Great friendly service and equipment was in good shape

James B. 
Rating:
1.0

Don't tell customers that a trailer is going to be at your location when it wasn't

Lorissa P. 
Rating:
5.0

Very convenient and super helpful.....assistance was provided with everything!!!

Sarah B. 
Rating:
5.0

We had a great experience. Everything was as planned, on time, and their rep helped us to set up and make sure everything was in good working order! Very friendly and overall great experience.

shelby E. 
Rating:
5.0

Excellent service and equipment

Leon G. 
Rating:
3.0

Customer did not leave a comment.

Hannah A. 
Rating:
1.0

The uhaul guy was ansolutly insane un professional. He didn't show up for pick up, swore and screamed on the phone; it was absolutely insane! Trailer was beat up badly, door latch to keep it open bent and didn't work. bent lock and door latch not lined up. bent broken wheel wells. pulled like a lead anchor.

Joe M. 
Rating:
5.0

Customer did not leave a comment.

Sidney B. 
Rating:
5.0

Customer did not leave a comment.

Brendan B. 
Rating:
3.0

True Value and Andrew were excellent. My problem is the whole experience booking on line 3 months prior and not having a trailer for me is a joke. Also stressed me up and if not for another uhaul rep locally giving me a heads up to call days in advance I would of been screwed

Silvio P. 
Rating:
3.0

Customer did not leave a comment.

Michael D. 
Rating:
3.0

Equipment looked in good condition. We picked it up and then experienced problems. The running lights stopped working. We called and a mechanic was sent to review the unit. He said the unit was not the problem, and we should check our car. We took our car to a mechanic who diagnosed that it must be a fault in the trailer wiring.

BRYANW H. 
Rating:
1.0

we had only a half hour window to pick up the truck The person at this business was only in his office between 830 and 900 am on the day of pickup It was very difficult for us to get there for that time The engine light was on right away Thankfully nothing happened

consteance R. 
Rating:
1.0

Everything but the actual equipment was a disappointment and a hassle.

Thomas L. 
Rating:
3.0

The first location I visited on Cumberland Street in Thunder Bay, Ontario did not have a trailer to rent but the agent kindly reserved me one at another location near by. She was very kind and helpful.

DONALD G. 
Rating:
3.0

Customer did not leave a comment.

Brendan B. 
Rating:
5.0

Customer did not leave a comment.

Ivan C. 
Rating:
5.0

Customer did not leave a comment.

Kelli D. 
Rating:
3.0

Customer did not leave a comment.

R Paul M. 
Rating:
4.0

Customer did not leave a comment.

Joshua G. 
Rating:
5.0

Customer did not leave a comment.

Jessie C. 
Rating:
5.0

Was totally satisfied also uhaul 1 800 u haul line is superb wonderful interaction.

Wayne D. 
Rating:
5.0

Customer did not leave a comment.

Brendan P. 
Rating:
3.0

Customer did not leave a comment.

Shawn M. 
Rating:
5.0

Customer did not leave a comment.

shane B. 
Rating:
5.0

Customer did not leave a comment.

Marcel G. 
Rating:
5.0

Owner was very helpful when it was determined our trailer was actually at a location 90 minutes away when i enquired a day earlier. I was flying in from Toronto to move my student daughter home and this could have been a disaster. The Winnipeg office was also very helpful arranging for another trailer.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

EnzoJohn D. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

Provide a working truck… that's been looked over for more then 20 seconds at one position.

Arlo B. 
Rating:
3.0

Customer did not leave a comment.

GEOFFREY B. 
Rating:
5.0

David was so fantastic and helpful. He helped me book an appointment to get my electric figured out. He went above and beyond and was very friendly during the whole transaction.

Elizabeth R. 
Rating:
5.0

Customer did not leave a comment.

Patrick P. 
Rating:
5.0

Dave, in Thunder was extremely helpful and accommodating. We crashed our motorhome and my husband was in hospital, so I was on my own to recover belongings and get them back home. My brother in-law came to drive the U-Haul back home to Ottawa. Dave made every effort to make things as painless as possible. He was an angel in the midst of our dilemma.

Beverley P. 
Rating:
5.0

There was so et broken inside the truck that I had to fix before hauling my furniture in. The truck had next to no gas. I had to go fill it... $190 later.

Mario S. 
Rating:
5.0

Very friendly and helpful staff! Seats in a UHaul are not very comfortable for a cross Canada drive - I would suggest more comfortable seats and heated seats ;)

Dawn T. 
Rating:
5.0

Customer did not leave a comment.

DOUG J. 
Rating:
4.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

All good.

Matthew M. 
Rating:
5.0

The gentleman that helped me was very nice and helpful. I would use this location again.

Holly S. 
Rating:
5.0

Returned to water street in peterborough. Gentleman there was wonderful, very helpful, made my return pleasant.

James E. 
Rating:
5.0

All good

Alexandru V. 
Rating:
5.0

Customer did not leave a comment.

Rui D. 
Rating:
5.0

Ricky auto sales in Thunder Bay on is where I picked it up . He was so helpful and the most polite . I would recommend anyone a uhaul just because of him. 26 foot truck operated perfect and the economy gauge is alot of fun to drive with .

David C. 
Rating:
5.0

Always friendly,always accommodating...would have preferred dropping the trailer off at the UHaul place a block & a half away from us (who was extremely rude,on the phone),but we had no choice...we will always deal with Dave,for our trailer renting needs,from now on.

Allan S. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

You were very polite, and explained everything. I don't have any complaints.

brad M. 
Rating:
3.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

scott J. 
Rating:
5.0

N/A

Jesse W. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

Sarah F. 
Rating:
1.0

The employee was extremely rude and unprofessional. I will not return to this location for future U-Haul rentals.

Lakin C. 
Rating:
5.0

Customer did not leave a comment.

Alvin P. 
Rating:
4.0

Customer did not leave a comment.

Phil C. 
Rating:
5.0

First class!

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

GARTH P. 
Rating:
3.0

We Rented and returned the truck on the same property, and they called the day after, accusing us of not returning it.

Adam T. 
Rating:
5.0

The truck I needed was in limited supply in Thunder Bay. The U-Haul rep worked very hard, complicated by COVID19 restrictions, to source one and clean it.

Grant R. 
Rating:
1.0

There were no moving pads or furniture dolly left in the truck. I advised of this prior to be charged - but uhaul still charged me for these items. Not impressed. If I had known they weren't going to be left in the truck, as a result of everything being forced to be closed due to Covid19, I would've deleted them off the initial rental request.

CORY A. 
Rating:
5.0

I called the toll free number. For a padlock passcode problem. I spoke to 2 operators. The first one put me back into the system. I had to navigate to get back into speaking with a representative. The second representive listened, said she would email the location. Then HUNG UP without a goodbye. How rude! After those calls, I was not a happy camper. I managed to get a hold of Dave Stephens location manager, he did an excellent job. I was happy with his service.

Dorothy S. 
No reviews have been submitted for this location.

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