Customer Reviews for Trucked Up
(U-Haul Neighborhood Dealer)

324 reviews

20 Armuchee Connector   Rome, GA 30161

(706) 235-7275

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(706) 235-7275

20 Armuchee Connector
Rome, GA 30161

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
5.0

Nothing, everything was great‼️

Chad T 
Rating:
5.0

Customer did not leave a comment.

Amanda K 
Rating:
5.0

Great place! Helpful and friendly. Thanks Dawn!

Candis L 
Rating:
5.0

Customer did not leave a comment.

Cheryl B 
Rating:
5.0

If you want a great experience renting a UHAUL choose trucked up in Rome. Dawn was absolutely fantastic and was fast at getting me my rental. Steve was good company and conversation while dawn was working on getting me a 20 foot truck. I put 5 stars because 10 wasn’t an option. 10/10 highly recommend

James A 
Rating:
5.0

Customer did not leave a comment.

Tina D 
Rating:
5.0

Customer did not leave a comment.

Kelley H 
Rating:
5.0

The mobile check in was a little more than I expected. I started my check in about 10 minutes before and honestly should have started about 30 minutes before. So I lost 30 minutes of my time.

Ashley W 
Rating:
5.0

Customer did not leave a comment.

Ethan M 
Rating:
5.0

Customer did not leave a comment.

Arthur L 
Rating:
5.0

Customer did not leave a comment.

William M 
Rating:
5.0

Customer did not leave a comment.

Barry B 
Rating:
3.0

Customer did not leave a comment.

Tommy S 
Rating:
3.0

There was a wire sticking out of the driver seat that gouged into my leg, it hurt. but could’ve been a lot worse if I was wearing shorts or leggings

Melissa O 
Rating:
5.0

Service was great ! Easy loading and unloading!

Garry C 
Rating:
5.0

Friendly service.

johnny c 
Rating:
5.0

The location is great. U'Haul's online reservation, check-in and check-out software is a huge pain in the butt.

David S 
Rating:
5.0

5 star service!!!

JAMIE S 
Rating:
2.0

I was charged for a second day of rental I called when the charge came through and was told they would call me back. They never called me back. I went by a week later thinking they just needed time and was told they would call me back. They never did. I rented the trailer on a Friday at 4pm and returned it the next day on Saturday before 4pm. They are closed on the weekend and nobody was there to check me in. I’ve made two attempts to contact them and don’t know what else to do. I did my part and as agreed. I would love for someone to contact me.

Dorsey Y 
Rating:
5.0

Great job

Chris N 
Rating:
5.0

My wife and I have rented a few trucks from this location in the last few months and every time we do we are very satisfied with our experience. The owners are the nicest people and we always look forward to seeing and catching up with them. I will definitely recommend them to anyone I know who needs a truck.

Matthew F 
Rating:
5.0

Customer did not leave a comment.

Shaun F 
Rating:
5.0

Customer did not leave a comment.

LEE C 
Rating:
5.0

Very frindly and a pleasure to work with.

Charles G 
Rating:
5.0

Owners were friendly, competent and professional. Great experience.

Parks B 
Rating:
5.0

Customer did not leave a comment.

Dorsey Y 
Rating:
5.0

Customer did not leave a comment.

Jason B 
Rating:
5.0

Give this location more variety of vehicles to chose from they did not have pick up trucks or Vans to rent on daily basis Great service friendly staff winning combination

Rich M 
Rating:
5.0

I got charged for a dolly $7. I never received. Other than that. GREAT service

Lorena M 
Rating:
5.0

Customer did not leave a comment.

Serina S 
Rating:
4.0

Truck was not cleaned well. Found food, medicine and more from previous renter. Driver side mirror was broken/loose making maneuvering difficult

Lane B 
Rating:
5.0

Customer did not leave a comment.

Ben F 
Rating:
5.0

Customer did not leave a comment.

michael m 
Rating:
3.0

Customer did not leave a comment.

George T 
Rating:
5.0

U-Haul MUST upgrade the app, the mobile check in and truck return process is HORRIBLE through the app and you can't pick it up at off hours, which is the entire purpose of the app if it doesn't work well! You have to upload a DL pic each time, the photos taken don't load in a timely manner, and the GPS doesn't pickup your location accurately! Upgrade is desperately needed !

BRANDIE T 
Rating:
4.0

Customer did not leave a comment.

Robbie W 
Rating:
4.0

There is old food in the driver side door pocket. I did not eat in the truck. The driver's seat does not sit evenly.

Robert S 
Rating:
3.0

Customer did not leave a comment.

EDDIE B 
Rating:
5.0

Everything was good

William P 
Rating:
5.0

Customer did not leave a comment.

Alan S 
Rating:
5.0

Customer did not leave a comment.

Carlos C 
Rating:
5.0

Customer did not leave a comment.

Allen F 
Rating:
5.0

Team at Line X were great! Pick-up and Drop-off were easy and all questions addressed. Excellent customer service! There was a discrepancy online when completing the reservation. The 10’ truck online shows it includes a built-in ramp to support loading/unloading; however, when I picked up the truck, it did not have a ramp. I think this is a UHaul issue and not reflective of the Line X team.

Lindsey H 
Rating:
5.0

Customer did not leave a comment.

tyler o 
Rating:
2.0

Improve the app/mobile check-in/out service

Joseph A 
Rating:
3.0

Customer did not leave a comment.

Eric S 
Rating:
5.0

Customer did not leave a comment.

allison m 
Rating:
5.0

The moving experience went extremely well, thanks to UHaul!

cathy m 
Rating:
5.0

The things needed to complete on the APP the day off wasted 1 hour of my time as the network was down and I should have been able to upload my license, references, contact information BEFORE I arrived. This was not an option as I checked daily until pickup. The only thing I should have done on pick up day was get the code and look for damage. The APP not fully working and taking minuets to load or time out will cause me to not use UHAUL in the future.

Chris C 
Rating:
5.0

Customer did not leave a comment.

michael m 
Rating:
5.0

I would not change a thing. Just always have plenty of things to rent so I don't have to go anywhere else.

WADDIE J 
Rating:
5.0

Customer did not leave a comment.

Ralph R 
Rating:
5.0

Customer did not leave a comment.

Patrick O 
Rating:
5.0

Customer did not leave a comment.

Melanie M 
Rating:
5.0

Customer did not leave a comment.

Doris J 
Rating:
5.0

Customer did not leave a comment.

Jacob M 
Rating:
5.0

The staff is very professional, courteous and accommodating. The equipment we've received is always clean and in good condition.

MICHAEL K 
Rating:
5.0

Lovely experience! Would recommend anyone to go there. Nice folks!

Michael H 
Rating:
5.0

Customer did not leave a comment.

HOWARD H 
Rating:
4.0

NA

Dewey H 
Rating:
5.0

Customer did not leave a comment.

Guy C 
Rating:
5.0

Customer did not leave a comment.

Penny S 
Rating:
5.0

Very prompt and friendly service. Great experience!!

David P 
Rating:
5.0

Again, great group of people to work with. Check in was quick and easy.

James S 
Rating:
3.0

Not charge so much and make sure the vehicle is well maintained.

Kyle B 
Rating:
4.0

Was soso

Marvin B 
Rating:
5.0

They were closed when I dropped off but everything was easy and great!

Maria C 
Rating:
5.0

your 24/7 app sux would not work for me !!! I tried 3 times for 30min. could not get it to work, will not ever use are try to use it again.

steve m 
Rating:
3.0

Customer did not leave a comment.

Mark O 
Rating:
5.0

Customer did not leave a comment.

Mason H 
Rating:
5.0

Location did not have an appliance cart when I went to pick up the trailer

Mason H 
Rating:
5.0

Customer did not leave a comment.

Yvette D 
Rating:
5.0

Customer did not leave a comment.

William F 
Rating:
5.0

Quick and easy return. I would recommend.

Tracy H 
Rating:
4.0

Customer did not leave a comment.

MICHAEL K 
Rating:
5.0

Great folks

Michael B 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS S 
Rating:
5.0

Customer did not leave a comment.

Evelyn S 
Rating:
5.0

Customer did not leave a comment.

Scott I 
Rating:
4.0

Customer did not leave a comment.

DONAVON W 
Rating:
4.0

Nothing, site was easy to find, plenty of room for parking, drop box for keys clearly visible.

Kristy G 
Rating:
5.0

Awesome fast friendly service wouldn't change anything thanks

James H 
Rating:
4.0

Customer did not leave a comment.

Andrew M 
Rating:
5.0

Customer did not leave a comment.

Sheila L 
Rating:
5.0

This is U-Haul best location! I have used U-Haul many times and this location out serves anywhere else

Floyd B 
Rating:
5.0

Customer did not leave a comment.

MARILYN G 
Rating:
4.0

The ratchets for the tire straps could use some lubrication like WD-40. They worked ok but were harder to ratchet.

BOB R 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B 
Rating:
5.0

Nothing great service very friendly couldn't find anybody better

DAvid R 
Rating:
5.0

Wonderful service. Highly recommended.

Bryan S 
Rating:
5.0

Very friendly and personable!

Seth O 
Rating:
4.0

Wouldn’t change a thing!!… Great service!!!…Everything went smooth.

Dana T 
Rating:
5.0

Customer did not leave a comment.

Eddie L 
Rating:
5.0

My 2nd time using location. Will use them again in future.

Odell B 
Rating:
5.0

Customer did not leave a comment.

Marvin I 
Rating:
4.0

Customer did not leave a comment.

larry w 
Rating:
1.0

The U-Haul smelled like cat urine in the back and dog feces in the cab. I had to mop and clean it myself to attempt to get the smell out before we could load it. This was an awful experience.

Sheanna R 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B 
Rating:
5.0

Nice manager friendly helpful.... Staff excellent competent

Frank B 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top