Customer Reviews for TRU Country & Garden Depot
(U-Haul Neighborhood Dealer)

854 reviews

5736 County Rd 29   Almonte, ON K0A1A0
(@ Hwy 15)

(613) 256-7682

Office Hours

  • Mon-Sat: 7 am–7 pm
  • Sun: 9:30 am–7 pm

Services at this Location:

Contact Us

(613) 256-7682

5736 County Rd 29
Almonte, ON K0A1A0
(@ Hwy 15)

Services at this Location:

Office Hours

  • Mon-Sat: 7 am–7 pm
  • Sun: 9:30 am–7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Robert Orr 
Rating:
5.0

Very convenient location for drop off for my trailering experience.

Grant Chaplin 
Rating:
1.0

The pieces I ordered so I could use the trailer were mailed to me instead of being read at the location. What is the use of a trailer hitch 2 hours away. The ratchets on the trailer are so rusted they slip and don't hold which is really dangerous while towing a car and since the extra cargo straps were not there I had to rely on the straps on the trailer itself.

David Grand-Maitre 
Rating:
5.0

Great Service!

David Humber 
Rating:
4.0

Customer did not leave a comment.

Heather Candy 
Rating:
5.0

This location had 3 6x12 trailers available for the time I wanted but your website and a subsequent phone call said otherwise. They wanted me to pick up another smaller trailer at a location over 30 kms out of my way. Thankfully i stopped into this location a couple of days before and made alternate arrangements to get the right sized trailer from them. Please do something about your inventory tracking so they do not lose out on rentals and I do not have to travel 3 times as far as necessary.

Roger Crites 
Rating:
5.0

Customer did not leave a comment.

JOHN BOND 
Rating:
5.0

Customer did not leave a comment.

victoria Hum 
Rating:
5.0

Customer did not leave a comment.

Andrew Dodds 
Rating:
4.0

Customer did not leave a comment.

David Thompson 
Rating:
5.0

Customer did not leave a comment.

Eric Hammond 
Rating:
4.0

Customer did not leave a comment.

Teresa Roddy 
Rating:
4.0

Customer did not leave a comment.

MICHAEL STERKENBURG 
Rating:
5.0

Customer did not leave a comment.

Michael Stewart 
Rating:
5.0

Customer did not leave a comment.

Michael Dolan 
Rating:
2.0

Where I originally booked the truck wasn't open the day I went to pick it up. I had to go to a different location out of my way. I returned the truck with the same amount of fuel as when I picked it up (I took pictures before and after) but I was still charged an extra fee for fuel.

Ronald Bergsma 
Rating:
4.0

Please put sign for U-haul. And very dark at parking spot.

Bhumit Patel 
Rating:
3.0

Easy stop off. Well informed staff Thank you

Jasmin Demianiuk 
Rating:
1.0

Customer did not leave a comment.

Nancy Fuller 
Rating:
4.0

Customer did not leave a comment.

Chris Mcphail 
Rating:
5.0

I was very satisfied. There is nothing to improve on.

Silvie Courtemanche 
Rating:
5.0

A little bit more gas in vehicle. I was told it had a quarter of a tank of gas and was less.

Maryanne Ryan 
Rating:
5.0

Great service from the attendant. Helpful and friendly.

Peter SHAUGHNESSY 
Rating:
5.0

Very pleasant people to deal with, top notch customer service.

deleep senanayake 
Rating:
5.0

Customer did not leave a comment.

BILL LOWERY 
Rating:
5.0

Customer did not leave a comment.

ROBERTO TARDIOLI 
Rating:
4.0

Customer did not leave a comment.

chris mcphail 
Rating:
5.0

Very polite young men you have ....nice to interact with them...thanks much

Ann Scott 
Rating:
5.0

Staff was very helpful and efficient.

tom thompson 
Rating:
5.0

Nothing that I am aware of.

Alexander Vorobej 
Rating:
5.0

Customer did not leave a comment.

Ronald Gervais 
Rating:
5.0

Great service, properly connected to the truck. Trailer was in good condition, well maintained by the look of it. Very smooth pickup and drop off. No wasted time, well organized operation, highly recommend them if you need a rental.

BOB HUSSEY 
Rating:
4.0

Customer did not leave a comment.

Bruce Wickware 
Rating:
5.0

Great service. Second time renting from this location in the last month.

PATRICIA LAGANIERE 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SISCHKA 
Rating:
3.0

Customer did not leave a comment.

Philip Beath 
Rating:
5.0

Nothing

Bob Connors 
Rating:
5.0

Great service !

hoang buin 
Rating:
5.0

Customer did not leave a comment.

Nelson Stokes 
Rating:
5.0

Amazing service :)

Patricia Laganiere 
Rating:
5.0

Customer did not leave a comment.

Paul Davies 
Rating:
5.0

Customer did not leave a comment.

Tracy Page 
Rating:
4.0

Customer did not leave a comment.

Willard Legere 
Rating:
5.0

Customer did not leave a comment.

Andrew Park 
Rating:
5.0

Customer did not leave a comment.

roy west 
Rating:
5.0

Service was professional and efficient

John Unrau 
Rating:
5.0

Customer did not leave a comment.

rick garland 
Rating:
5.0

Customer did not leave a comment.

Yuri Kaplunovich 
Rating:
5.0

Customer did not leave a comment.

scott chamberlain 
Rating:
5.0

I would change anything with this location. Really great service. However I don't like u hauls web site. I find it really difficult to use.

glen graham 
Rating:
5.0

Customer did not leave a comment.

Chika Mba 
Rating:
4.0

Uhaul changed time and location and it is very frustrating

Michael Poitras 
Rating:
4.0

Very accommodating and helpful staff.

Greg Browning 
Rating:
5.0

No Blair was great as always

John Roi 
Rating:
5.0

Customer did not leave a comment.

Noel Deschamps 
Rating:
5.0

Customer did not leave a comment.

tim mcguigan 
Rating:
3.0

Customer did not leave a comment.

Donald McInnes 
Rating:
3.0

The individual working at the drop off location was not a U-Haul employee.

aaron donald wright 
Rating:
5.0

Blair was very helpful. 👍

Daniel Bartlett 
Rating:
5.0

Customer did not leave a comment.

Dale squires 
Rating:
5.0

Customer did not leave a comment.

Jozsef Horvath 
Rating:
5.0

It was excellent service. I did the booking online. The gentlemen at the service station was awesome( Ace hardware, Almonte). Great experience as always.

Andre Benoit 
Rating:
5.0

A thoroughly pleasant experience...Thank-you

CLIFFORD READ 
Rating:
5.0

Excellent service. Blair went out of his way to show us what he had for us to rent. We had a very successful move day.

evelyn wheeler 
Rating:
5.0

Customer did not leave a comment.

Matt Doran-Veevers 
Rating:
5.0

Customer did not leave a comment.

fernand lafreniere 
Rating:
4.0

Customer did not leave a comment.

Cody Sherman 
Rating:
4.0

Sweep out the back before use. Clean mud from cab floor.

Lindsay Hill 
Rating:
5.0

The commercial van I rented was nearly new, had less than 4k on it, and was clean and worked perfectly. The rental agent was courteous and very helpful. Plus, there was ample space to park my car while I was using the van. It would be hard to improve on that.

BILL JOHNSTON 
Rating:
5.0

Customer did not leave a comment.

lesa edwards 
Rating:
5.0

Customer did not leave a comment.

Jason Ford 
Rating:
5.0

Service was fast and efficient at both ends of the rental - very friendly and helpful staff - I would not hesitate to use this location for future rentals.

wayne douglas 
Rating:
5.0

Customer did not leave a comment.

David Steventon 
Rating:
4.0

Customer did not leave a comment.

Marcel Bois 
Rating:
5.0

Customer did not leave a comment.

Chris Perram 
Rating:
3.0

Customer did not leave a comment.

Bernie Vigier 
Rating:
5.0

Customer did not leave a comment.

Spencer MacPherson 
Rating:
5.0

Customer did not leave a comment.

BILL LOWERY 
Rating:
3.0

There was a problem to sign out on my iPhone so the clerk did it for me. There was no option to add a concern about the truck, so now I have to contact uhaul again, go through the bouncing from person to person until I get frustrated enough then talk to the person I should be talking to in the first place, after 1:17 minutes on the phone. NOT FUN! But I will do it again to let somebody know that the parking brake sticks on. Ugh!

KAREN IRWIN 
Rating:
5.0

Customer did not leave a comment.

Jesse Hastie 
Rating:
3.0

Everything

Lee Versage 
Rating:
5.0

Customer did not leave a comment.

Frank Hood 
Rating:
5.0

Customer did not leave a comment.

Karen-Lee Sexsmith 
Rating:
5.0

Excellent pick up depot!!

michel farley 
Rating:
5.0

Customer did not leave a comment.

Chad Young 
Rating:
5.0

Customer did not leave a comment.

Chad Young 
Rating:
4.0

Customer did not leave a comment.

Gary Hepburn 
Rating:
5.0

Great rental pick up personal!!

Michel Farley 
Rating:
5.0

There was no jack to raise trailer to truck, I had to lift trailer up , very heavy . Had to lift trailer off the hitch.

Douglas Colbourne 
Rating:
5.0

Customer did not leave a comment.

shawn Bradley 
Rating:
5.0

Customer did not leave a comment.

Richard White 
Rating:
5.0

Customer did not leave a comment.

Robert Prior 
Rating:
5.0

Really appreciated the helpful staff and their willingness to accept the changes in schedule that our move in date necessitated! Our new home was several days late being completed and we were able to add the time to our rental

Bob Moore 
Rating:
5.0

Customer did not leave a comment.

Kenric Edwards 
Rating:
3.0

Was told by attendant that the fuel level was ok at the time of return. When my electronic receipt came, I was charged fuel & $30 refueling fee.

Hans Niggemann 
Rating:
5.0

We needed a truck for my daughters move on a holiday! The 24/7 contactless pickup and drop off worked great!

Kevin McWade 
Rating:
5.0

5736 County Rd 29 was and it can be a little tricky to find if you're not familiar to the area.

Carlos Maltes 
Rating:
5.0

Customer did not leave a comment.

robert Hofmann 
Rating:
3.0

Engine light was on. Truck was shaking while accelerating, damaged a bunch of load on route.

Hassan Roshan 
Rating:
5.0

Everything was great!

BRIAN CHANDLER 
No reviews have been submitted for this location.

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