Customer Reviews for Troy Climate Annex
(U-Haul Neighborhood Dealer)

81 reviews

105 S Pecan St   Troy, AL 36081

(334) 465-6039

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8:30 am–12:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(334) 465-6039

105 S Pecan St
Troy, AL 36081

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8:30 am–12:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Shambriah Evans 
Rating:
5.0

Nice customer service, friendly staff, always willing to provide help.

PEDRO TORRES 
Rating:
5.0

Customer did not leave a comment.

Jonathan Drisko 
Rating:
4.0

Customer did not leave a comment.

Quentin Skinner 
Rating:
5.0

Customer service representative was nice and helpful.

Mary Rawls 
Rating:
5.0

Customer did not leave a comment.

Jon Folmar 
Rating:
2.0

The door was falling off the unit that we received, there is no way they checked it and thought it should be rented out again. It was held on by one rivet. Also, one of the running lights was out. All of this after waiting for someone to get there more than 30 minutes after our contracted pickup time.

Tamara Furlow 
Rating:
5.0

Customer service was at an all time high and everyone was so friendly and very professional. They explained all my charges in detail before I departed with the rental.

Hurbert Jones 
Rating:
5.0

Customer did not leave a comment.

Brentney Washington 
Rating:
5.0

Customer did not leave a comment.

Adreanne Reynolds 
Rating:
4.0

Customer did not leave a comment.

Paula Hall 
Rating:
5.0

The people behind the desk were gracious, helpful, and professional. I highly recommend this location!

Joseph McCall 
Rating:
3.0

Customer did not leave a comment.

Jimmy Sheets 
Rating:
4.0

The truck was pretty new and had a check engine light. It was a bad O2 sensor, which will cause it to get bad gas mileage.

James Randall 
Rating:
3.0

No hand trucks or blankets to rent Personnel very helpful

Scott Swindall 
Rating:
3.0

Customer did not leave a comment.

TWANA CHAPMAN 
Rating:
5.0

Continue doing the great job as they did for me

James Jones 
Rating:
5.0

Customer did not leave a comment.

Hans Ruoss 
Rating:
3.0

Customer did not leave a comment.

Alexis Evans 
Rating:
4.0

Customer did not leave a comment.

Lorie Thompson 
Rating:
5.0

Customer did not leave a comment.

leisa johnson 
Rating:
4.0

Customer did not leave a comment.

Stephen Harbin 
Rating:
5.0

Customer did not leave a comment.

Edward Brown 
Rating:
3.0

Customer did not leave a comment.

lakeia james 
Rating:
4.0

A little unclear on key drop box.

William Robbins 
Rating:
5.0

Customer did not leave a comment.

Paul Free 
Rating:
5.0

Customer did not leave a comment.

Richard Lamar 
Rating:
5.0

Customer did not leave a comment.

peter ross 
Rating:
5.0

I was having car trouble on my way back home from Lake Buena Vista Florida. I was traveling with my son. I stopped at the Troy Climate Annex location. Although Ms. Sharon first said she did not have availability, she rearranged some things and got Wade and me on the road with a truck and car hauler for our 5 hour trip back to Starkville. Ms. Sharon went out of her way to help. I truly appreciate Ms. Sharon’s help.

Brian Sims 
Rating:
4.0

The truck a used needles in the back the truck smelled of vomit truck was not cleaned before I picked it up. The passenger side door panel was full of dip spit

KENNETH SINGLETON 
Rating:
4.0

Customer did not leave a comment.

Lyndia Dew 
Rating:
4.0

The truck that I rented leaked water in the attic and got my mattress wet along with boxes that were stacked in the attic.

Helen Ricks 
Rating:
5.0

Customer did not leave a comment.

shannon godsave 
Rating:
4.0

Only issue I have with this location is that 105 S Pecan St is not actually the address of the UHaul office. It is an unmanned lot where rental trailers are picked up and returned. The actual office where rental trucks "should be" returned is located on another street about a block away. Didn't realize all this until I was looking for a drop box to return my keys at 105 S Pecan St - no drop box exists at that location. Frustrating experience, but once we found the actual office the staff was quite helpful.

Gregory Christakos 
Rating:
3.0

Customer did not leave a comment.

Justin Barkey 
Rating:
5.0

Great service from start to end!

Elizabeth Jarvis 
Rating:
4.0

Customer did not leave a comment.

James Mizell 
Rating:
5.0

Customer did not leave a comment.

Michael Riley 
Rating:
4.0

Customer did not leave a comment.

WILLIAM CRUMPLER 
Rating:
3.0

The location drop off is NOT the location for returning the key. They need to put a sign directing people to the key drop off lock box, because it is in an ENTIRELY DIFFERENT STREET AND BUILDING!

JOY HAY 
Rating:
5.0

Customer did not leave a comment.

KEVIN GUESS 
Rating:
4.0

Customer did not leave a comment.

Joy Grimsley 
Rating:
3.0

Customer service did not leave desk when I turned in the truck and then sent me a bill for additional mileage after the fact. Could have at least reviewed the odometer and warned us about additional mileage charge particularly since it likely stemmed from the fact that we had to go to a different location than the one that we had our reservation at.

Charles Adcock 
Rating:
3.0

Customer did not leave a comment.

Derek Williams 
Rating:
5.0

Customer did not leave a comment.

Kassondra Moore 
Rating:
5.0

Customer did not leave a comment.

Steve Gilbert 
Rating:
5.0

A very friendly place!! I will recommend this place to everyone. Thank you for making this experience more pleasant!!

Kimberly Marcus 
Rating:
3.0

UHaul employee was helpful, before the store opened and took care of my check in. The app needs some help. This is the 2nd time I've tried to use mobile check in and the app glitches when I try to add a photo of the mileage and gas.

Brian Suttles 
Rating:
5.0

fast friendly service

Shanna Vowell 
Rating:
5.0

Customer did not leave a comment.

Melissa Smith 
Rating:
5.0

Customer did not leave a comment.

Caitlan Williams 
Rating:
3.0

Also need , someone to help with cargo trailer. I, being a woman, was very difficult to disconnect my cargo trailer and park. Women working, help with paper work. No men available.

Joy Lumpkin 
Rating:
5.0

Customer did not leave a comment.

Annita Harrison 
Rating:
5.0

Customer did not leave a comment.

Michael Williams 
Rating:
5.0

Customer did not leave a comment.

REBA MASON 
Rating:
1.0

You can improve your Troy location by improving the attitudes of the employers. Make sure they know without a shadow of dout that the equipment is in good working order. Our very first trip cost us $619.00 The car hauler tire on right side was not the right tire for that size hauler. Troy would not make it good. Still have not received any money back. We called Uhaul by # on contract, sayed on phone for 30 minutes. Noone ever answered the phone. Troy said we may have to sit by road 2 to 3 hrs. When a mover rents a Uhaul it should be in working condition. Very upset over the way things were handled. You need o have more friendlier employees in Troy location on 231. Will not be going back.

MARK JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Michael Worley 
Rating:
2.0

They did not know where their equipment was. Sent us looking for trailer 3 times before we found one they really had. They did not help us hook up or do ant kind if check.

Gina Martin 
Rating:
4.0

Customer did not leave a comment.

Anthony Birmingham 
Rating:
4.0

Customer did not leave a comment.

Michael Worley 
Rating:
5.0

I dropped off on a Sunday so they were closed. I had called Saturday and the lady on the phone was very helpful and friendly. Told me how to drop off and where. Thanks friendly lasy!

Luis Jimenez 
Rating:
4.0

Delivered after hours

CRISS PATTERSON 
Rating:
5.0

Customer did not leave a comment.

Nickalas Page 
Rating:
5.0

Customer did not leave a comment.

Hunter Hughes 
Rating:
5.0

Customer did not leave a comment.

James Spann 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS BUCE 
Rating:
5.0

Customer did not leave a comment.

elizabeth lucious 
Rating:
4.0

Customer did not leave a comment.

ARTHUR SAUNDERS 
Rating:
5.0

Customer did not leave a comment.

Linda Kane 
Rating:
3.0

Customer did not leave a comment.

Chris DeGreen 
Rating:
5.0

Easy drop off

david dodgen 
Rating:
5.0

Both girls in the front office were friendly yet professional!

Linda Kane 
Rating:
5.0

I was advised to take a photo of mileage and fuel gauge. I did.

Herbert Chandler 
Rating:
5.0

Sharon and Tabatha were fantastic!

Linda Kane 
Rating:
5.0

Sharon and Tabatha were fantastic!

Linda Kane 
Rating:
5.0

This was an easy transaction ! I definitely would recommend this location. They were friendly and efficient .

Christine Hill 
Rating:
1.0

Your reps are trying to scam for side money from people they think who cannot count money.

Lenardo Brent 
Rating:
4.0

Customer did not leave a comment.

William Yance 
Rating:
3.0

Customer did not leave a comment.

Sara Hazel 
Rating:
4.0

Everything was great! Excellent and friendly ladies in the front desk.

Lester Cata 
Rating:
5.0

Do your due diligence and take the time to have another person have you ensure the vehicle is clean.

Kevin Richardson 
No reviews have been submitted for this location.

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