Customer Reviews for Trojan Storage Of Salem
(U-Haul Neighborhood Dealer)

91 reviews

1241 Hawthorne Ave NE   Salem, OR 97301

(503) 877-1672

Office Hours

  • Monday:
    Closed
  • Tuesday:
    9:30 am - 1 pm / 1:30 pm - 1:30 pm
  • Wednesday - Saturday:
    9:30 am - 1 pm / 1:30 pm - 5:30 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(503) 877-1672

1241 Hawthorne Ave NE
Salem, OR 97301

Services at this Location:

Office Hours

  • Monday:
    Closed
  • Tuesday:
    9:30 am - 1 pm / 1:30 pm - 1:30 pm
  • Wednesday - Saturday:
    9:30 am - 1 pm / 1:30 pm - 5:30 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sandra P 
Rating:
2.0

No one was there when we dropped off the uhaul, even though it was during normal business hours. There was nowhere to park it.

KENNETH S 
Rating:
5.0

Excellent customer service. Excellent over all service

Maria S 
Rating:
5.0

Best storage anywhere

Mark t 
Rating:
5.0

Customer did not leave a comment.

mary p 
Rating:
5.0

Customer did not leave a comment.

Holly P 
Rating:
2.0

Less regarding this specific location than the experience overall. When I originally booked the Uhaul online, The pick up and drop off locations were different. We were contacted the night before our pickup date and told our pickup location had been changed. We arrived to this location for pick up and subsequently had to wait over an hour to get things figured out due to a myriad of struggles. The staff member did all they could to help us, including issuing a discount, however this was only the beginning of our issues. We did not have the appliance dolly we booked online. The truck was in ROUGH shape - broken driver side mirror, no tread on back wheels, etc. The truck got stuck in our drive way, requiring our neighbors to use their pickup to pull it out. Then the morning of our return, we got a phone call that the drop off location had changed and it was further away requiring us to call and get more miles added onto our allotment. Overall - EXTREMELY frustrating experience. Would not recommend Uhaul to anyone at this point.

Lauren B 
Rating:
5.0

Everything was great. Staff helped me get my truck reservation transferred so I could take care of my needs in one stop.

Anthony L 
Rating:
5.0

I was supposed to receive and was charged for 6 packing blankets and did not get those. Can I be reimbursed fir those please?

Bev G 
Rating:
5.0

Customer did not leave a comment.

Haely S 
Rating:
5.0

Customer did not leave a comment.

Tshea E 
Rating:
5.0

Everyone we worked with were incredibly helpful and everything was handled quickly!

Elizabeth N 
Rating:
5.0

You need to fix the motors of vehicles. They get the worst milage going by your green light indicator just sitting there idling at a stop light

James H 
Rating:
5.0

My only concern is that I was charged for fuel and I left it exactly the way I found it. I also expressed specific concern to the management about the headlights and they thanked me. I have no reason it. My experience with them that they will not check into it. I would happily refer anyone to them that asked me period

Shani B 
Rating:
4.0

Very nice. But they charged me $6.04 a gallon for 2 gallons of gas. Said it was just under from when I picked it up.

Paul E 
Rating:
4.0

Clearer drop off instructions.

Debra J 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R 
Rating:
1.0

U guys have charged my card 2 different times and now once for$ 124 then when I returned the truck u guys charged me another$ 90 and over drafted my account and still has yet to refund my other money

Mauricio A 
Rating:
3.0

get odometer info when handing off vehicle

Morgan F 
Rating:
1.0

Unprofessional the location still hasn’t given me my final receipt. I used less miles than expected but still charged for the higher charge

Zachary H 
Rating:
3.0

Customer did not leave a comment.

JESSEE B 
Rating:
1.0

The person who rented out the van helped me immediately, as I was the only customer in the store. Unfortunately, she took 40 minutes to complete the process of renting the truck out to me, and left me with only 90 out of 120 minutes I had rented the truck for, and told me to call to add more time if necessary. I’m on a tight budget so I rushed instead to return the van on time. She also told me that I would be charged $107 but that all but the original $31 would be returned to me as long as i returned the truck. After returning the van, i was charged $71.85 for everything, without explanation for the fees and without them listed in the papers I was given when renting the truck. I was charged about $180 when I was told online I would be charged $31 ($20 for renting the van, $1 for an environment fee, and $11 for insurance). I wish I had known all of these charges were going to be made to my card- I would never have rented a vehicle if I knew it would cost this much. Please let me know if and when I’ll be getting the money besides the $31 back.

Taylor H 
Rating:
5.0

Customer did not leave a comment.

DELMER P 
Rating:
5.0

Easy peasy

Kim A 
Rating:
5.0

Customer did not leave a comment.

JOHN T 
Rating:
5.0

Despite Uhaul not informing the location we would be coming, the person who helped us check back in the truck was polite and friendly.

Crystal F 
Rating:
5.0

Customer did not leave a comment.

marcela m 
Rating:
5.0

Customer did not leave a comment.

Kim P 
Rating:
1.0

I know nobody will read this because you don’t care. But my experience was absolutely terrible. I was told the price I paid at pickup included mileage. I was good with that. I had to request to change the pick up to a different day but still only needed it for a day. We had bad weather that included snow and ice so it made moving a pain. I asked for five hours to be added to the drop off time. The lady at front desk said ok and said it was all taken care of. Once I went to drop off the truck I was told I’d be charged an additional $82. I refused to pay it, disputed the charge and was told I’d be contacted by a U-Haul representative the next day. Instead of that happening the extra $82 was deducted from my account and nobody contacted me. So I reached out via chat and at the end of the conversation the representative tried to act like they cared and understood. Then less than one minute later they sent me a message saying I hadn’t replied in three minutes so they were ending the chat. Bottom line is U-Haul doesn’t care as long as they get paid. I paid almost $300 for a one day rental and nothing was done to even attempt to explain it or anything. I was basically told it is what is is and that they “understand”. I will never recommend this company to anyone and I will never use U-Haul again.

Fred F 
Rating:
1.0

Just be better

Marquis B 
Rating:
5.0

Customer did not leave a comment.

Angela B 
Rating:
5.0

The manager, Heidi, was all that is helpful and competent. She made the whole experience nicer than any other I've experienced with U-Haul.

Carol V 
Rating:
5.0

Customer did not leave a comment.

Cheyenne N 
Rating:
5.0

Customer did not leave a comment.

Travis W 
Rating:
5.0

Customer did not leave a comment.

Seth M 
Rating:
5.0

Heidi was fantastic very nice and friendly I will go to trojan storage for all my moving and storage needs

steve k 
Rating:
5.0

Customer did not leave a comment.

Eileen P 
Rating:
4.0

Nothing. The woman that helped us was great, dropped everything else in order to get us on the road. Very much appreciated.

Ken C 
Rating:
5.0

Keep up the great customer service. You all did excellent.

Heileen D 
Rating:
5.0

Customer did not leave a comment.

Alexis R 
Rating:
2.0

The first truck had no license plate. The second truck needed air in rear right tire and there was trash.

Katlyn M 
Rating:
5.0

The office staff was Amazing, funny, and great to work with! I highly recommend getting your Uhauls here!

Adena D 
Rating:
3.0

Not a true U-Haul dealer, did not have extra equipment. We had ordered a hand truck, but this location didn’t have any.

Tracy D 
Rating:
5.0

Amazing gal there doing great work. She was timely, helpful, and when I had a minor issue she was readily available to support the solution. Thanks for your help!

Joshua G 
Rating:
4.0

Customer did not leave a comment.

Tamela S 
Rating:
5.0

Customer did not leave a comment.

Amy N 
Rating:
1.0

Customer did not leave a comment.

Joshua C 
Rating:
5.0

Customer did not leave a comment.

JOHN S 
Rating:
5.0

U-Haul could/should request the headshot and picture of driver's license ahead of time as well as the 2 contacts required.

Janet R 
Rating:
4.0

Thang was on time it work great for me

Matthew L 
Rating:
5.0

Everyone was super nice and helpful!

Phoenix W 
Rating:
5.0

Customer did not leave a comment.

emmanuel B 
Rating:
5.0

The van just really needed a bath....it didn't take away from my needs but it needed a bath.

Kelly P 
Rating:
3.0

Trucks were over booked. A lot of pressure to turn the truck no later than 4P.

Charice M 
Rating:
5.0

Nathan was neatly dressed, very nice and friendly. Office was clean. We were in and out quickly. Great experience.

David B 
Rating:
5.0

Customer did not leave a comment.

Adriana R 
Rating:
5.0

Great customer service

mitch g 
Rating:
5.0

I reserved a truck online to be picked up at Trojan Storage of Salem and it was ready when I arrived. The transaction was smooth and easy, returning it was even easier.

Michael F 
Rating:
5.0

Customer did not leave a comment.

Caithlyn C 
Rating:
3.0

No fault of Trojan, I blame U-Haul, which sent me to a facility which doesn’t carry Appliance dollies, even I booked the truck (and said Dolly) for the express purpose of moving a refrigerator. Fortunately, the Trojan agent quickly located an appliance Dolly at a U-Haul a few miles away.

Thomas W 
Rating:
3.0

The price was misleading. I was charged more then expected. Hidden fee's were tacked on. My $29.00 truck turned into 145.00 trip. I returned the truck within 4 hours. That was in town. I put $20. Into the truck to make sure it would be on the 1/4 tank mark.

Leif C 
Rating:
1.0

I was told that if I changed my drop off location that I would save 30$, and I was also told that since I only received 6 of the 24 moving blankets I reserved that I would save another 20$. This did not happen and when I dropped off the U-Haul in the place I was told to I was charged another 25$ fee for an unknown reason. I am very unhappy with my experience and feel like I was lied to and taken advantage of. Not cool.

Jared L 
Rating:
5.0

Customer did not leave a comment.

Jeremy G 
Rating:
1.0

Customer did not leave a comment.

Fabiola C 
Rating:
5.0

Customer did not leave a comment.

CORRINE E 
Rating:
5.0

Efficient, friendly service.

SHELLEY W 
Rating:
5.0

Customer did not leave a comment.

COREY Z 
Rating:
1.0

Don't overcharge me next time

ALEXANDER B 
Rating:
5.0

The agent was efficient and professional. Answered all questions and was very helpful. I will definitely return to this location for future rentals. Thank you !

CHERYL L 
Rating:
5.0

Customer did not leave a comment.

LESLIE C 
Rating:
5.0

Customer did not leave a comment.

DONNA W 
Rating:
5.0

Customer did not leave a comment.

Thad c 
Rating:
5.0

Staff was great. Easy transaction

Jeremy G 
Rating:
5.0

Customer did not leave a comment.

Amir B 
Rating:
5.0

I don't have anything to comment about how to improve anything. The service was fast they were friendly and the process was short and reasonable price ty satisfied customer

EMERALD P 
Rating:
5.0

Customer did not leave a comment.

Zhihua W 
Rating:
5.0

Great customer service skills and happy

Tracy M 
Rating:
3.0

Customer did not leave a comment.

Jason T 
Rating:
4.0

The personnel inside were excellent at solving little wrinkles. Kudos to them.

JANET L 
Rating:
5.0

Customer did not leave a comment.

Casey K 
Rating:
5.0

The back door of the truck was somewhat difficult to open. Everything worked just fine, though.

DONNA L 
Rating:
5.0

Customer did not leave a comment.

Kendra C 
Rating:
5.0

Customer did not leave a comment.

Douglas B 
Rating:
4.0

Customer did not leave a comment.

Joel D 
Rating:
5.0

Customer did not leave a comment.

Jonathan B 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Trojan storage was great and helpful. The overall experience was not. I made the reservation for this location. Received an email update with a new location to pick up the truck. Then after doing the online check in, received a third location for pick up. When I called the 800#, for clarification, they gave me a local number that was supposed to open at 9, but sent me back to the 800 number. Trojan had a truck, helped straighten out the reservation and was helpful.

KATHERINE A 
Rating:
5.0

Customer did not leave a comment.

HELEN J 
Rating:
5.0

Very friendly and quick and efficient

SHAULA E 
Rating:
5.0

Customer did not leave a comment.

Colby H 
Rating:
5.0

Customer did not leave a comment.

ANTONIO M 
No reviews have been submitted for this location.

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