Truck was really dirty inside and out. We actually had to pay to have it washed because the windows were so dirty it was hard to see out. The truck smelled horribly of smoke. The gal inside was kind but unfortunately her coworker called out so she had to close the office for lunch when we wanted to pick up the truck and drop off. We were able to work around the schedule but this must suck for her.Alex S.
Customer Reviews for Trojan Storage of Sacramento
(Distribuidor de U-Haul del vecindario)
Sacramento, CA 95841
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- sáb.: 9:15 a. m. - 5:30 p. m.
- Dom.: 9:15 a. m. - 3:30 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
This is a great place to rent from. No standing in line at other U-Haul location waiting to be taken care of. Staff were awesome and friendly and would rent from this location again.CHRISTOPHER H.
All was great. Thank you to workerDavit G.
El cliente no dejó un comentario.AMBROSIA H.
El cliente no dejó un comentario.James A.
El cliente no dejó un comentario.JUAN C.
The women I spoke to on the phone was helpful and I was able to a truck and appliance dolly for the following Sunday. When I arrived to rent the truck everything went smoothly. When I brought back the truck full with gas the process to checkout was quick and fast. Again the woman that I spoke to on the phone was the same as the woman in the office. She was very helpful.Susan L.
El cliente no dejó un comentario.AGATHA R.
Juanita was very helpful and friendly. Will recommend to people I know to rent from here.PHILIP M.
Excelente servicioISMAEL G.
El cliente no dejó un comentario.AGATHA R.
El cliente no dejó un comentario.Steven D.
The people were very courteous and it did not take a lot of time to get me into a truck and on my way.MICHAEL L.
El cliente no dejó un comentario.ANTHONY P.
El cliente no dejó un comentario.Kelley P.
El cliente no dejó un comentario.Eddie L.
The truck was a disaster, the ignition would not work unless you pushed both feet down on the brake with all my weight. It took literally minutes to get the damn thing started. Will think twice before I rent again from UHaul.CHRISTOPHER D.
My customer service agent Juanita, gave excellent service. She was efficient and very quick and so friendly. It is because of her that I would recommend this location. The windshield on the truck was fairly dirty when I picked it up. Otherwise, everything else was great.Linda H.
Ms Johnson displayed professional and excellent service and was very courteous in accommodating me when concerns arisedQUELLA J.
El cliente no dejó un comentario.CASEY L.
El cliente no dejó un comentario.DEANGELO M.
Wonderful, responsive employees, convenient location, and well maintained vehicles.Howard S.
El cliente no dejó un comentario.Jenna J.
The gal who assisted me during this transaction was wonderful to work with.SUZETTE B.
El cliente no dejó un comentario.KIMYETTE R.
El cliente no dejó un comentario.Timothy B.
Continue the service you provided meAnthony G.
Nothing. Cindy was very helpful and made the process easy.Mark K.
El cliente no dejó un comentario.Scott H.
Keep up the great work!HARLAN C.
Great staffAimee W.
El cliente no dejó un comentario.YURIY K.
El cliente no dejó un comentario.Stan M.
Great service and nice helpful staff. Would come back for sure.MAKSIM S.
Rental was there waiting for me. Very good service.Wayne T.
El cliente no dejó un comentario.CARLOS B.
El cliente no dejó un comentario.DAVID K.
El cliente no dejó un comentario.THERESA J.
Be sure reserved vehicle is available.CATHERINE W.
El cliente no dejó un comentario.Nate B.
after using your online rental app I was informed my check out time would be greatly reduced. Not so. Your new software proved almost unusable and took way too much time and I was late for an appointment. not the fault of Randy at Trojan. He was extremely capable and friendly but was hampered by inability to utilize software.dan S.
The app was ok but I had difficulties dealing with the app.Scott H.
The u haul experience went very smooth and we were very pleased. GraciasNancy N.
The person at the desk of this location was helpful and friendlySherman L.
Everything was great. The lady in the office was very professional and friendlyMario M.
El cliente no dejó un comentario.LINDA G.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.Michael S.
Watch for the suspension light that goes on and seems to be sensitive on a slight hill. When turned off motor for 5 Min then back on it didn't come back on. Cargo van ran fine. Happened once more (van still empty) going over bridge near San Rafael with huge bump. After turned off motor few minutes, light didn't come on again for rest of trip. Van drove excellent! Recommend highly!Susan P.
The car wasn't clean in/out.Ronaldo N.
El cliente no dejó un comentario.SHAREN V.
Best service I've had with U-Haul ever! Was this Garfield location..Cindy was super helpful during pick-up and on drop-off day, she and Juanita were incredibly understanding and patient with a delay I came across. I've been to a few U-hauls in Sacramento and I will definitely recommend this location to friends and family as well as return here as my go-to location!! Thanks! -MikeJAMES S.
El cliente no dejó un comentario.Regena J.
El cliente no dejó un comentario.MAX H.
It was great. Super easy and convenient!AMBER S.
Always good service at Trojan Storage.WILLIAM M.
This was a trouble free experience in every way. Thank you to the helpful staff and thank you for an excellent web page that anticipated and answered all of our questions.Barbara H.
Person trying to help us did not have a clue how to use the computer system & had to keep asking questions of the other person in the office who didn't know much more. Took longer than it should have to pick up & retur the truck. If we are sent to this location again, we will look for another company to rent from.Ronnie I.
There was a mess up with customer service. The store is great Trojan ill give him a+ for helping me out...Alain S.
El cliente no dejó un comentario.Denice J R.
If you rated on a 1-10 scale, I would rate your employees a 10+. Specifically, Brittany? and Kevin were very professional, efficient, informative, patient, accommodating, etc. etc. I am extremely happy and relieved to store my mostly 'sentimental' and other household items in your storage facility. Gracias.SHAREN V.
Kevin is 1st rateJem J.
El cliente no dejó un comentario.Isabelle P.
I know there is no guarantee you'll get the hand cart you want but for some people it is important.Janis T.
This location was by far the best experience I have ever had I have rented from many different cities across california. They were easy to talk to,answered all questions completely and added more option that I hadn't known they offer cover pads , state of the art dolly, a loaner pad lock to lock up your belongings they were amazing he listened to our story and started offering things we needed to help with our move Thank you Uhaul I will always use your location DeAnnaDeAnna C.
The truck I rented had a really bad odor, the previous person probably smoked and also the air conditioning smelled like really bad body odor.NELSON C.
El cliente no dejó un comentario.LEO N.
El cliente no dejó un comentario.Anne P.
El cliente no dejó un comentario.Christina S.
El cliente no dejó un comentario.Karon K.
El cliente no dejó un comentario.ivan S.
The van should have been washed. Lots of dirt on outside & on the windshield.Carol M.
El cliente no dejó un comentario.Robert M.
El cliente no dejó un comentario.Heather H.
El cliente no dejó un comentario.Elizabeth W.
This is the finest uhaul rental center in Sacramento! Staff are professional and polite. I'd recommend them over and over again!!Timothy T.
El cliente no dejó un comentario.Stasha R.
The worst customer service ever from uhaul waisted hours, gas, mileage and time dealing with this location! Store manager Jessica was ride and very abrasive rude and threatening... To improve for the next customer -get rid of Jessica or the whole trojen businessDanielle H.
Bad serviceVictor G.
El cliente no dejó un comentario.Deedra D.
The young lady at the desk was very friendly, helpful and professional. Fun to talk to as well!Carol M.
The employees were great and accommodating, fantastic place !arman M.
El cliente no dejó un comentario.Frank Y.
The girls rock, at Garfield... give them some cargo vans. They would be more efficiant for customers for light hauls like mine.Michael C.
El cliente no dejó un comentario.tim D.
Representative was very helpful and made the process very smoothGwynnae B.
The owner was frustrated I was returning a truck there that I did not rent there. It was a drop off option and I selected it. She did not want another truck and didn't like that I was leaving it.Clark K.
El cliente no dejó un comentario.Nikki N.
I ordered my truck on line to be picked up on Arden Way. When it came time to pick it up, I had to go to the other side of town, which is not what I ordered and was an inconvenience.PJ E.
Actually I had great experience with this place. I definitely recommend it. It's cheap and reliable !!Iraq A.
El cliente no dejó un comentario.Chris G.
Lady named Jessica was fast and efficient. In and out Very quickly. Same thing when returning truck. Give this lady a AAA plus.Danya G.
Jessica was super friendly, helpful, and efficient! It was a pleasure to receive such excellent service. Gracias.Cynthia K.
The rental agent, Brittany, was exceptionally pleasant and professional- very refreshing to experience such great service!Cynthia K.
Trojan Storage went above and beyond in helping us with renting the Uhaul truck when we ran into issues due to the previous renter not returning the truck on time, causing our reservation to be bumped. The staff quickly got it fixed, and we still made our move on time. We'll definitely be recommending this location to friends and family looking to move.Erica V.
Friendly courteous and knowledgeable service.Roberta P.
El cliente no dejó un comentario.Eleanor H.