Customer Reviews for Tripp Oil LLC
(Distribuidor de U-Haul del vecindario)

924 comentarios

201 Lyndale Ave S   Faribault, MN 55021

(507) 645-5155

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 2 p. m.
  • Sáb.: 9 a. m. - 12 p. m.
  • Dom.: cerrado
Horario especial
  • 1/20/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(507) 645-5155

201 Lyndale Ave S
Faribault, MN 55021

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 2 p. m.
  • Sáb.: 9 a. m. - 12 p. m.
  • Dom.: cerrado
Horario especial
  • 1/20/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

I dropped off after hours. The parking lot was plowed after the recent snowstorm very well.

KEVIN E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hannah R. 
Clasificación:
5.0

Nothing, the receptionist was an excellent person. She helped me to reach other locations to find a tow dolly that I was inquiring about it.

Mustafa A. 
Clasificación:
5.0

Wonderful, friendly people which is quite in keeping with Faribault. Like being welcomed home.

Kenneth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim R. 
Clasificación:
5.0

Nothing. Everything was great. Like the price and the truck worked great.

Gerald S. 
Clasificación:
5.0

It was a perfect experience for us The Office Staff and equipment was perfect. Charlie Rogers

Charles R. 
Clasificación:
5.0

No recommendation for now because everything was ok.

enoch Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark A. 
Clasificación:
5.0

Spoke to female employee several times...extremely helpful and very friendly! If needed..this is the uhaul location I will use again...very easy..stress free..to book the truck...got exactly what I wanted for day/time I wanted...thank u!!!

John O. 
Clasificación:
5.0

My reservation was split with my truck being over an hour away from my auto transport equipment. It was very inconvenient as I had first drive to pick up the truck, then go pick up the auto transport, drive back to pick up my vehicle, and then head back to my residence. In all it took me 4 hours to secure all my equipment.

Brentnol J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela C. 
Clasificación:
3.0

There was no one there to drop off with even in business hours and no answer on the phone.

DANIEL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rick R. 
Clasificación:
4.0

The owners were great and made sure I had a truck even though they were closed because I had a reservation. I talked to them when I dropped the truck off. Not sure it was a maintainance issue but I had a lot of difficult starting the truck every time I turned it off. I was actually worried I would be stuck somewhere.

Coqui C. 
Clasificación:
5.0

You don't need to improve anything. I would highly recommend using uhaul to anyone

Jim M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dustin H. 
Clasificación:
1.0

Terrible customer service!!!! No one knew what was going on half the time. When I tried to get a hold of customer service I had multiple times were they would pick the phone up and just hang it up immediately, very UNPROFESSIONAL! ALSO I WAS NEVER CALLED TO BE TOLD MY UBOX WAS GOING TO BE 10 DAYS LATE! WHEN I ASKED ABOUT A FULL REFUND I WAS TOLD THAT IN MY "CONTRACT" (A CONTRACT THAT I STILL DO NOT HAVE A COPY OF OR COULDN'T GET ACCESS TO) THERE WAS A POLICY STATING I ONLY GOT $50 A DAY PER DAY IT IS LATE. WHEN SPEAKING WITH AN EXCUTIVE ASSISSTANT ABOUT THIS POLICY, SHE COULD NOT GIVE ME THE RIGHT INFO AND ONLY SENT ME A SCREENSHOT OF WHAT THE Q&A ON THE WEBSITE SAID, NOT AN ACTUAL LEGAL CONTRACT OR AGREEMENT. HONESTLY I WILL NEVER USE UHAUL AGAIN. THE ONLY POSITIVE I SEEN OUT OF THIS WHOLE ORDEAL WAS BY THE PEOPLE WHO ACTUALLY DROPPED OFF MY UBOX, THEY WERE MOST ACCOMINDATING AND VERY NICE. POOR ACROSS THE BOARD OTHERWISE AND VERY DISAPPOINTED BY THE SERVICE. LEARN THAT CUSTOMERS COME FIRST AND DON'T SKIP THEM AROUND ON A CUSTOMER SERVICE BASIS. THIS REVIEW IS FOR EVERYONE IN UHAUL THAT IVE DELT WITH UNTIL FINALLY GETTING MY BOX.

Demetre G. 
Clasificación:
5.0

very polite friendly people!

Lawrence M. 
Clasificación:
5.0

Your web site says the truck is 17 ft. Went to pick up 16 load. Found out you include the attic in the 17 ft dimension. Stupid and ridiculous. Call it what it is. A 14 ft truck. Great store but very unhappy with uhaul.

Lee J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abdi M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Laurie S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol O. 
Clasificación:
5.0

The dealer was excellent, HOWEVER u-haul corporate customer service, the website and accuracy of U- haul CORPORATION WAS ABYSMAL!!! You messed up my pick up time, and customer service ( what a joke) couldn't care less..if they tried..and she did. Instead of helping she just repeated the same sorry line over and over.. Basically a big " screw you we take no responsibility on anything" then cancelled my order on THE DAY I WAS TO PICK UP" because I was aggravated about it... Never AGAIN

Coy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK C. 
Clasificación:
3.0

The staff member who helped hook up the trailer was efficient and courteous. The person at the front desk was distracted and chit chatting with other customers prolonging my time at the counter. Non efficient and frustrating.

Nicole A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

Staff are very welcoming!

Megan S. 
Clasificación:
5.0

I wish they had the enclosed trailer size I need for all future shows so I could go there every time. 5 x 8. They were wonderful.

Bobbie K. 
Clasificación:
5.0

Great service! Very friendly and helpful!

Mike H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sybil R. 
Clasificación:
5.0

Cargo area had candy or something of the like stuck to the floor liner. Otherwise great experience.

Rolf M. 
Clasificación:
5.0

The owners were absolutely friendly and accommodating for our needs. Wonderful customer service!!!

Glen M. 
Clasificación:
5.0

The only problems I had was checking in. I had to call to get my phone to track my location. Person on the phone of very helpful. The truck also leaked on the right front and some of my stuff did get wet. Over all it went very good.

Marilee S. 
Clasificación:
5.0

No one there to help with teturn. Had to do it on line not what I would prefer. Very difficult

Joseph S. 
Clasificación:
3.0

El cliente no dejó un comentario.

DONOVAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin K. 
Clasificación:
5.0

They were very accommodating to changes of needing it for an extra day. Just know that your car insurance doesn't cover any of the damage to the truck so you probably want to get the extra insurance!

connie S. 
Clasificación:
5.0

Glad to see that you have the new address!

Phillip T. 
Clasificación:
5.0

Very friendly people to work with.

Barb H. 
Clasificación:
5.0

Nothing! Customer service was top-notch! Gracias.

Jody D. 
Clasificación:
5.0

Maybe just the simple task of having the windshields clean from bug smears and cup holders wiped down. THIS IS A CONSTANT ISSUE THAT I NOTICE EVERY TIME WHEN RENTING A UHAUL. The windshields and cup holders are NEVER wiped down for the customer getting in. So I typically return it as I find it. But how hard is it to clean both areas for the customer. This would take just 10 minutes and some windex and make a world of difference. At least for me.

Julie S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darla C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WENDY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R. 
Clasificación:
5.0

everything was to perfection

BILL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

David Q. 
Clasificación:
5.0

nothing, these folks really understand custoerm service! consistently great

Mary B. 
Clasificación:
4.0

For this location to actually maintain hours of operation that are posted.

Cleo B. 
Clasificación:
4.0

The only issue I had was using the online pickup. I did it exactly the way it instructed but wouldn't work. Finally had to go inside and check in. Frustrating when you have a time limit. Otherwise very clean van, excellent customer service from the attendant who helped me inside.

Jyl C. 
Clasificación:
5.0

Reliable, clean trailer; very friendly, helpful staff!

Megan S. 
Clasificación:
5.0

folks were very helpful, freindly and easy to find

Mary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven O. 
Clasificación:
5.0

El cliente no dejó un comentario.

tegan T. 
Clasificación:
5.0

Everything was great!

Galina B. 
Clasificación:
5.0

Friendly staff that had everything ready and clearly explained the rental terms.

Steven E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa F. 
Clasificación:
5.0

I had a fantastic experience working with the people at Tripp Oil LLC for my UHaul rental. I had issues with the UHaul app and when I called to see if they could help resolve the issues, they did their best and then called me back a little while later to check and make sure the app had started working properly again. I had an absolutely horrendous experience working with the UHaul app, which wouldn't let me use most of the required features. My check-in took over an hour because the app refused to allow me to take or upload the required photos and kept re-loading screens as I selected the buttons to advance. I know the technical issues were not my device's issue as the other person renting a UHaul at the same time as me had the exact same issues on a different (also very new) device and others I've talked to have had the same issues in the past. Overall, Tripp Oil gets a 10/10 for the cleanliness and accessibility of the vehicle; the UHaul app gets a -100/10. I would recommend getting to Tripp Oil (or any UHaul rental) during their business hours to pick up -- save yourself the hassle of the app.

Kayla M. 
Clasificación:
5.0

Flawless transaction, friendly knowledgeable staff, equipment was impeccably clean and available for pickup as promised.

Leland H. 
Clasificación:
5.0

Great customer seevice

Jill V. 
Clasificación:
5.0

Wonderfully helpful. Nice folks. Gave me extra phonenumbes in case I had issues. Very good people.

William N. 
Clasificación:
5.0

I've rented UHaul several times and the experience at Tripp was an example that all UHaul dealers should follow. They were kind, patient and went above and beyond to make sure we had what we needed. They had the truck warmed up and ready to go! After we returned the truck, they called us to let us know some plastic feet for a chair were left behind. They said, “we can just hang on to them if you need them and can hang onto them until you can pick them up”. Hands down the best moving day!

Benjamin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clyde L. 
Clasificación:
5.0

Dawn was amazing!! Everything online worked out great!! Very easy and worry free. Definitely would recommend 😊

BreAnna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim B. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL V. 
Clasificación:
3.0

El cliente no dejó un comentario.

RONALD W. 
Clasificación:
5.0

Excellent customer service. Fast and easy service.

Angie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hussein W. 
Clasificación:
5.0

Fix the leak in the bolt 1/3 of the way down on the top left.

Tyler C. 
Clasificación:
5.0

The owners were so nice & accommodating, the truck was clean, ready & warmed up when I got there (it was a cold morning for October in MN!) & they made checkout & returning the vehicle so easy. I would definitely go back or recommend this location to others. They definitely restored my hope in Uhaul.

Jamie B. 
Clasificación:
5.0

Truck's steering wheel is very loose.

Marc P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin V. 
Clasificación:
4.0

El cliente no dejó un comentario.

daniel A. 
Clasificación:
5.0

My comments are in reference to my experience with attempting to contact the roadside assistance number after I had hit a deer during my trip to Faribault, MN pm 9/30/20. Thankfully the truck was still driveable because I was on hold for 5 minutes and did not reach anyone so I hung up and called back and then was on hold for 4 minutes and once again no one answered my call. At least the truck wasn't disabled and I wasn't stranded on the roadside at that time. But if I had been stranded on the roadside, I would have been very disappointed in the lack of response from UHaul. I also think the information for contacting UHaul roadside assistance should be easier to find on the website and the contract that was emailed to me. The recording that was playing while I was on hold gave instructions to contact UHaul.com/help which is where I found the roadside assistance phone number. I did reach someone right away the next morning. I am providing this information for UHaul in the form of constructive feedback about my experience. Gracias

Nanette S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph L. 
Clasificación:
3.0

It was much farther away than I had anticipated.

Bob W. 
Clasificación:
3.0

The online self check out is frustrating and difficult to use.

Jeff B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine R. 
Clasificación:
5.0

This location has been EXCELLENT with customer service. And accommodating our needs! Dawn, who helped since day 1 was always helpful, returned my messages, and went above and beyond. I wouldn't recommend any other place!

Joel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dustin H. 
Clasificación:
3.0

No units were available in our area, so we had to travel to this location for pick up. Not a huge deal, but an inconvenience. It was about 45 miles one way to pick up the truck. The entire pick up transaction was completely on-line. That was fine.

Christopher B. 
Clasificación:
4.0

My only comment would be for locations to make sure that if they have restricted hours due to COVID, that the information provided to U-Haul be updated as well. In this case the website info stated hours until 4:00 only to find at drop off they closed early. My concern was there was as no way to secure the appliance dolly.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom C. 
Clasificación:
4.0

It was closed when I dropped off but I called the number and we left the trailer. Very easy and convenient location. Nice person on the phone. They processed the return first thing next morning

Martha B. 
Clasificación:
5.0

The truck was ready to go when we go there and we brought it home loaded it and we were on our way.Thank You!

Gary S. 
Clasificación:
5.0

Very clean an very big lot👍

Zachariah S. 
Clasificación:
5.0

I suggest you install camera's that moniter the key drop off box's as I encountered someone at this location trying to fish out the keys he said he put in there by mistake and I contacted the Faribault,MN police dept about his activity.

Boyd H. 
Clasificación:
5.0

Great service

Jerry D. 
Clasificación:
5.0

Easy

Mark E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris G. 
No se han enviado comentarios para esta ubicación.

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