Customer Reviews for Triple A Sales
(U-Haul Neighborhood Dealer)

324 reviews

1920 S Mayo Trail   Pikeville, KY 41501
(US 23 South)

(606) 437-7448

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(606) 437-7448

1920 S Mayo Trail
Pikeville, KY 41501
(US 23 South)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tiffany Thacker 
Rating:
3.0

Maybe lower the rates per uhaul and lower the per mile charge and give at least 30 minute window from the time you pick vehicle up then how ever many hours or days the renter rents it and provided a 30 minute window past the time before anymore charges are put on ur card.

Rachel Elkins 
Rating:
5.0

Customer did not leave a comment.

Jeremy Sizemore 
Rating:
5.0

The service at Triple A was amazing! I would 10/10 recommend that location to anyone

Devin Baker 
Rating:
5.0

Customer did not leave a comment.

Terry Nelson 
Rating:
5.0

Customer did not leave a comment.

William Ray 
Rating:
5.0

Customer did not leave a comment.

steve peake 
Rating:
1.0

Customer did not leave a comment.

Delores Scarberry 
Rating:
5.0

Personnel was excellent. Very helpful, friendly, and a delight to work with. Would highly recommend this location

Eric Riddle 
Rating:
5.0

The staff was very courteous and helpful, the experience was exactly what we expected and allowed us to complete our mission successfully.

Millard Voluntee Fire Department 
Rating:
5.0

Customer did not leave a comment.

Cheyenne Lovering-Hawkins 
Rating:
5.0

Ricky was excellent.

Cody Wright 
Rating:
5.0

Customer did not leave a comment.

Haley Hatfield 
Rating:
2.0

Was charged for gas when I left a quarter of a tank like instructed.

Luke Dotson 
Rating:
3.0

Customer did not leave a comment.

SANKAR RAO CHIRUMAMILLA 
Rating:
2.0

There was no one there

Larry Thacker 
Rating:
5.0

Customer did not leave a comment.

vicki cooley 
Rating:
4.0

Good job

Richard Tackett 
Rating:
4.0

Customer did not leave a comment.

Barbara Wheaton 
Rating:
5.0

Customer did not leave a comment.

Dustin Goff 
Rating:
5.0

Customer did not leave a comment.

Tammy Day 
Rating:
4.0

No one was there. Left the key in a drop box. They did however process the return in a timely fashion.

vicki cooley 
Rating:
5.0

Customer did not leave a comment.

Charlene Potter 
Rating:
5.0

Great location

Carole Galloni-Philie 
Rating:
5.0

Customer did not leave a comment.

City of 
Rating:
5.0

Customer did not leave a comment.

nella mothers 
Rating:
5.0

these guys are awesome

oleandro cercio 
Rating:
4.0

Customer did not leave a comment.

Dave Alan Layne 
Rating:
5.0

Customer did not leave a comment.

Monica Matney 
Rating:
5.0

Customer did not leave a comment.

Chalmer Bentley 
Rating:
5.0

absolutely fabulous!

Sheryl Jurich 
Rating:
5.0

Customer did not leave a comment.

Billy Ratliff 
Rating:
5.0

Customer did not leave a comment.

Emily Mccarty 
Rating:
5.0

Very friendly

DORON FRANKEL 
Rating:
5.0

The gentleman at this location was kind an did his job very well! He was helpful and answered all my questions… he’s actually what changed my mind… I had told my husband i’d never rent with uhaul again after the gentleman at the first location (I thank god my husband wasn’t with me then 😊) however, the pleasant experience with this employee reminded me that not all people are rude an some people really love their jobs 😊

Tina Patton 
Rating:
5.0

Friendly and professional!

Frederick Justice 
Rating:
5.0

Customer did not leave a comment.

James Runyon 
Rating:
5.0

Awesome service

Ricky Horne 
Rating:
5.0

Everything was good

Gordon Tackett 
Rating:
5.0

Customer did not leave a comment.

diana serafini 
Rating:
5.0

Excellent business, I recommend it to everyone. I would like to thank the gentleman who drove me from the hotel to Uhaul to rent a truck.

Branko Grujic 
Rating:
5.0

N/A

BARRY NEWCOMB 
Rating:
5.0

everything was fine

Joyce Lee 
Rating:
5.0

Your on line rental sucks you need to send code before pickup I didn't have service so had to wait to get truck

FREDRIC PRICE 
Rating:
5.0

Everything was great!!

Allan Leitch 
Rating:
4.0

For UHaul: If a customer returns a vehicle with more than the required amount of fuel it should be refunded or at least credited towards future rentals.

DANIEL MCDANIEL 
Rating:
5.0

Great location - has the best interest of the customer at the top of his priorities. Working with local agents is much better than simply reserving a truck online. Customer service versus simply being a number.

Darwin Kysor 
Rating:
5.0

Customer did not leave a comment.

Daniel Oliver 
Rating:
3.0

Customer did not leave a comment.

Jason Robertson 
Rating:
4.0

Customer did not leave a comment.

HOWARD NEIDE 
Rating:
5.0

Everything was great.

paul johnson 
Rating:
3.0

Customer did not leave a comment.

Lanna Roberts 
Rating:
5.0

Triple A Sales was excellent.! The only suggestion I have is each uhaul location should have a supply of vehicles I had to drive a hour to pick this vehicle up where they was a uhaul location closer.

Brian Combs 
Rating:
5.0

Customer did not leave a comment.

Richard Coleman 
Rating:
5.0

Excellent customer service

Christy Justice 
Rating:
5.0

I think I was over charged! I was forced to get the 10ft truck and had to move a family of 6 which meant more trips instead of one! I needed a 26 ft truck and because you your availability I am out almost 500.00 I will never use this again!

Jamie Elkins 
Rating:
5.0

Customer did not leave a comment.

FRANK COLEMAN 
Rating:
5.0

Customer did not leave a comment.

Shirley Ratliff 
Rating:
5.0

The operator of this location is very knowledgeable and made sure that our truck was properly turned in. He is personable and helpful

LONNIE FIELDS 
Rating:
5.0

Customer did not leave a comment.

Donna Brock 
Rating:
5.0

Customer did not leave a comment.

Jerry Reed 
Rating:
4.0

Customer did not leave a comment.

KENNETH RUCKER 
Rating:
5.0

Customer did not leave a comment.

David Frye 
Rating:
3.0

Customer did not leave a comment.

MICHAEL ADKINS 
Rating:
5.0

Very friendly service make check back in nice and easy and quick.

Aaron brace 
Rating:
1.0

I was automatically charged $15.00 for a “cleaning fee”, despite me cleaning the trailer prior to drop off. Drop off area is not flat. Trailer rolled back when I unhitched the trailer. No tire stops. This was an after hours drop off.

Javier Farias 
Rating:
5.0

The salesman here was incredible. We got a 20' truck and as we were about finished loading, we realized we'd need an additional trailer to fit the last few things. He hooked us up with a trailer in under 30 minutes and even showed me how to get it all connected to the truck. Ultimately, we were able to fit everything in the truck after all so we returned the trailer after hours and he got us a full refund. A U-Haul location is one the of last places I'd expect to be able to have such a great experience since it's just a pickup/drop-off ordeal, but we were actually very impressed with the customer service.

Logan Jones 
Rating:
5.0

Outside appearance could be upgraded

LONNIE FIELDS 
Rating:
5.0

Customer did not leave a comment.

David Frye 
Rating:
5.0

Customer did not leave a comment.

Erich fitzpatrick 
Rating:
5.0

Customer did not leave a comment.

Janet Adkins 
Rating:
5.0

Customer did not leave a comment.

Janet Adkins 
Rating:
5.0

Customer did not leave a comment.

Jim Phippen 
Rating:
3.0

This location was way to far. I had confirmed reservations to pick up my U-Haul two weeks before the needed date. I get a call the day before my one way move out of state sending me an hour from my location to get my truck instead of 30 min where my reservation said it would be in Haysi, VA. The gave me a 60 miles credit which did me no good because I would not have exceeded the original miles. So it cost my time, gas at these prices and my truck was either given to someone else or whatever but my reservation was a joke. Never again. Called go U-Haul they didn't do anything and 2 other main offices and nothing . Also called both Haysi they never answered. Some kind of compensation would be nice for the excess gas and time not to.mention inconvenience or taken something off on my rental costs.

Sharon Barker 
Rating:
5.0

I don’t think my experience could’ve been any better. The person at this location was professional and very helpful.

William Blair 
Rating:
3.0

Customer did not leave a comment.

Jennifer White 
Rating:
5.0

Very nice experience, will definitely be using this service again. Thank you

Wesley Fleming 
Rating:
5.0

Customer did not leave a comment.

GINA ROBERTS 
Rating:
4.0

Customer did not leave a comment.

Jim Scarberry 
Rating:
5.0

Customer did not leave a comment.

Jennifer Powell 
Rating:
3.0

Done using uhaul. The extra charge is bull crap.

Joseph Wilson 
Rating:
2.0

The pikeville location I would not do to the widow wipers was not in good shape. When we got the half way done unloading notice there was bugs. Person was nice but didt chek the truck good before sending it back out.

Tamber Lewis 
Rating:
4.0

The drop off was simple no need to change anything

Lonnie Fields 
Rating:
5.0

Customer did not leave a comment.

KAYLA LAMBERT 
Rating:
5.0

Above and beyond very nice people would recommend to anyone

JOHNMARK YELTON 
Rating:
5.0

Customer did not leave a comment.

Rebecca Bevins 
Rating:
3.0

We had to wait for over an hour on the truck because first we were sent over an hour away to get the truck. Then they told us we couldn’t take the truck because it was being moved to another location and we have to drive to that location! We ended up finally getting the truck with no apologies! Very disappointed in how our reservation was handled

Bobby Kendrick 
Rating:
5.0

Customer did not leave a comment.

Rachel Trivette 
Rating:
5.0

Customer did not leave a comment.

Matthew Scott 
Rating:
1.0

Customer did not leave a comment.

MARKITA TRENT 
Rating:
5.0

Customer did not leave a comment.

TRACY FULTZ 
Rating:
5.0

Customer did not leave a comment.

Rocky Coleman 
Rating:
5.0

Customer did not leave a comment.

Chase Chaney 
Rating:
5.0

Customer did not leave a comment.

JERRY STUMP 
Rating:
5.0

Customer did not leave a comment.

WENDI JOHNSON 
Rating:
4.0

Customer did not leave a comment.

DON PACK 
Rating:
5.0

Customer did not leave a comment.

Catrina Adkins 
Rating:
5.0

Customer did not leave a comment.

Angela Mullins 
Rating:
5.0

All was clean and ready to go

LINDA RATLIFF 
Rating:
5.0

Excellent customer service.

Brett Waldrop 
No reviews have been submitted for this location.

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