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jack b
Customer Reviews for Trio Hometown Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Again payment options
mike pThe 2 guys at this store are very kind and helpful! They were great!
Amy GI was very disappointed to be charged another 70 plus dollars for going over the mile . No one told me this might happen. Should have gone with penske or someone else
Mary GThis business was the best for friendliness and customer service.
Brenda ZThe hoops to jump through to return after hours were crazy. We had parked the truck in the back of the building and then gone back to the front to our personal vehicle, just to have to go back to the truck to unlock and take all the photos. So glad I didn't drop the key in the drop box the first time around. Had no clue that was required.
Tammy CThey don't have dollies but other than that everything was wonderful and we could live without the dolly. ??
Gail WI was disappointed that we were charged for two days even though we rented it for the following day when the store was not open.
Latisha HGlen went out of his way to help us secure a trailer in our hometown when he knew one would be available. He met us after store hours for pickup and made the process seamless. Benefits of having a dealer that cares about customer service!
Latisha HIt was nice that the trailer was available in the town in which we were loading and we could rent there since there was not one where we wanted to pick up. Thanks for working with us.
Latisha HGet the invoice right. Overcharged almost 3x the booking, including an amount for insurance that I waived on the booking online.
James SThank you so much for your help and for the great conversation.
Dylan NDoor leaks in rain
Mick BThis was the first time I’ve ever rented a U-Haul. We have our own pickups and trailers. The cost was very expensive and the trailer leaked water and ruined a piece of furniture. Not empressed with the trailer. We only needed a 4x8 size and had to pay for a 5x8 because of location
Dave AAll that anyone could ask for: Excellent, prompt, helpful and courteous service.
James SThe guys at Trio were awesome most definitely would recommend them
Teresea BNone
Chris SYour automatic call the day before for location of pick up did not work. It comes across as a 000-000-0000 number and I don't answer those numbers because it's usually a telemarketer. The phone number should identify who it is and I would of answered it. Secondly you should have an automatic email update in conjunction with the phone call. I would of got that.
Patrick BTires were really bad on the front of truck, told U-Haul rep at Canon city. They said they would check into it.
Toney WNothing. Quick and easy drop-off... as it should be.
James SAll the employees were very friendly and helpful. Your online system does not work very well, and it makes it hard for your customers and agents.
Steve KBigger sign so its easier to find from the road
Airen MThe service was above my expectations. The owner of the location was very helpful and I would highly recommend others to go there. Above all Mike from the other location in Hayes found the trailer I needed and steered me there since he did not have the trailer I needed. Great Job.
Al PNothing!!!! I cannot say enough good about the ppl @ this location & KS Dispatch. Kind, warm, ppl! And they worked their tails off to accomodate me during a personal difficult time, I'd give 'em 100 stars if it was an option! Same for Ladies @ KS U-Haul Dispatch. Deb at KS Dispatch needs a raise, bonus & already earned her angel wings, for all she did for me the day before! Above & beyond doesn't beging to descibe what she did for me from time I contacted her & thru-out the day!!!! AMAZING, IMPRESSIVE & UHAUL HAS MY BUSINESS & GRATITUDE FOR LIFE!!!!!
Nova MThey were so nice! They went out and started the a/c while we did paperwork, so it was pleasant inside when I started!
Marijo RReally nice local hardware store and staff. If I ever find myself in Ellis, KS again, I'd definitely visit this place.
dave mU-Haul either needs to bring their plugs up to current fifth wheel plugs or let people know when they rent trailers a flat 4 adapter is needed. I happened to have mine w/ me, but I would've been upset if I would've had to buy a new one when I already had one.
KIRSTEN AThe only complaint is that I did not ask for furniture pads or any tie downs thinking they were included and they were not offered at the time.
KEITH RPeople were very friendly and helpful!
Valerie BThe guys at this location are just awesome!
JOHN DI did not see the place where it told me that the trailer might not be in the location that I clicked on. Luckily, it worked out ok, but there needs to be a way that the consumer knows where they are picking up equipment, due to time of close, distance from home, etc. The guys at Trio Lumber were extremely helpful, offering to stay late to wait on me. I do wish there would have been some queen size mattress covers available at the location.
Nancy BCan't think of anything.
JOHN WThe guy who helped me was really, really nice and friendly!
Derek HExcellent and efficient service.
JON BMake sure the tires are in good shape before sending it out instead when i picked it up one of the tires was really badly choped and need to be replaced something i fill i shouldnt have had to do first thing was to go have a tire replaced on a trailer i just picked up just glad that i noticed it be for i started to move and had a load on it was not pleased with this at all
DAVID WPersonable man, helpful and considerate.
JOHN HFix your horrendous customer service at your headquarters especially in customer service. What I ordered and what I received were two complete different things . My order was changed without an explanation and when I inquir
TYLER AFill the damn gas tank up so I don't have to guess how much to put in before I bring it back!!!!
skip eIssue was with U-Haul and the unwillingness of an employee to step up. Do to U-Haul not doing what they said they would do I had to pay over $80 more to make my commitments happen. Do not appreciate the "oops" response and the LOCAL REPS WERE FANTASTIC! the problem was the corporate office.
FRANK MVery courteous and helpful. A good experience.
KENNETH FWe are not pleased with our experience in hays ks with the uhaul dealers there, they are rude and totally unprofessional that's why we had to go to Ellis ks where they were very nice and helpful
terry aGreat place............
DARRELL ZThey were very helpful during our return. They met us at the street so that we knew where to park the truck.
Eric RMade it very quick and simple to drop off equipment.
MATEA LI had expected to receive the truck in Plainville. I paid for gas and my time to go 45 miles out of my way. At 6.5 miles per gallon used 25.00 dollars more. My time is worth something . I charge 100.00 per hour as a Doctor.I was not able to see two Pts.due to time restraint..Truck was clean,but smoke was evident in cab.
CALVIN HThe trailer wiring was in less than perfect condition. The location could not get the ground wire to work. We spent an hour at the location while they played with the wiring. We were then sent to another location to have them look at the wiring which took another hour. They finally got the lights to work on the trailer, however, they went off 2 times while enroute to our destination. Make sure all the wiring harnesses are current and operable.
Lucy MNice guy. Great truck. Added the insurance without my asking, but given the weather we had to drive in, I did not argue.
tim lService was great and attendant was very helpful. It was so nice to be able to do business in a small town.
rick s