Trinity Towers has the cleanest Uhauls in the Trinity Area PERIOD!!!
Dionne Miller
Customer Reviews for Trinity Towers Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Outside pick up is never ready and key has tp be picked up inside. Happened twice in a row.
Jose BurgosHonestly, not suitable for U-Haul trucks
DARRELL HILLGravel road next to building. Better identify where to turn to obtain rental.
Joseph LoveThe previous driver was a smoker and there were cigarette ashes spread around the driver seat..: The truck was old, no USB connection and noisy. Not worth the money spent for such a trip. U-Haul charges too much for such old equipment! It is all about profit and low quality!
Luiz FernandesAs a repeat customer ,it was a quick process to get my truck as was my return of the truck. Do note that side entrance comes up quick going west on 54 so make sure you slow down as you approach the building
ALFRED WELCHDeborah was a big help and the entire process was great!
TERRY PARKERI would not recommend sending 20 foot trucks to return at this location in the future. They are not equipped for turnaround of large vehicles. Otherwise, the customer service was absolutely excellent.
kelley odellVehicle broke down and when I tried to get help since the mechanic had to drive and hour and a half away from where I was to get a part (not his fault) I called and instead of anyone working with me I was offered a chance to pay for another reservation. This treatment doesn’t make sense and I was down from 10:00am to 3:30pm.
Joseph WardenSomeone needs to contact me immediately 7176141930
Megan StoneVery professional office manager. She was very informative
James QuinlanLove the service that I received and would recommend to everyone.
Italo TalliniI have rented multiple times from this location and always experience fantastic service
WILLIAM KELLGreat rental experience
joel DIVINCENTIMPORTANT-------- SAVE YOUR RECEIPT the dear lady had trouble checking me in because the U-Haul system was down... the next day a receipt was emailed to me with an after hours fee... it was later corrected... and a new receipt sent.....3 months later I get an email stating U-Haul is having trouble contacting me because the truck was NOT returned... I called the 888 number 3 times.... one clerk even stated the truck is in your system because its been rented again.....finally searching page after page sent an email to "equipment recovery" threatening to either fix the problem or you will hear from my lawyer and News Channel 8.... Finally, a message was left on my cell phone stating the problem was resolved.... excuse me for being doubtful!!!! I'm carrying the receipt with me 24hrs/7....less the police arrest me for non-return.... Both service centers great..... YOUR computer systems is one big FUBAR!!!!!!!!!!!!! UPDATE your computer systems ....
Henry BaumVery nice people to work with. Equipment was clean and in great working condition.
JAMES BAXTERGreat service. No issues at all.
David DempseyI was extremely disappointed with the service from U- Haul, not at this location in particular. I reserved a 26’ Truck 10 days in advance at The Seminole FL Location, they called me 3 hours prior to my schedule pick up to inform me that they did mot have a truck, I had to be out of my condo on that day, so I drove for an hour to The Trinity location, lucky for me thst they hsd a 26’ truck available. So unprofessional and inexcusable by The Seminole U- Hual !!!
ROBERTO LOPEZSuper friendly lady! Made the rental/return easy and quick! Would def use this location again.
David WrightEasy reservation process and great customer service
Carlos HernandezWasn’t the location I made a reservation for but was closer to return so it worked out
Jared LaRockI believe her name was Debora that assisted me on my rental. She is friendly and very helpful. Explained everything that I needed to know. Process was so easy with her help. Debora was great!
Darlene RihelBooking was challenging
Roy VillamilI don’t remember if her name was Debra or Brenda but she was very helpful and friendly. I arrived early for my reservation abd she made sure everything was ready to go.
Christopher PopeNothing at all. Very friendly staff!
Jose AlemanGomezPlace order, next hour picked up the truck and was in and out, counter to the car in only a few minutes. Would definitely come here again.
Nicholas EberenzThey try to lie about the fuel level when returning the rental, the gouged me for an extra $11, till I provided proof they were lying about how much fuel was in the vehicle when returned. Said maintenance guy read gauge wrong.....
Anyhony GalloNothing
JOHN PANTANOVery friendly ownership! I will be using them again.
Mark ManzelmannI will never pick up at this place in Trinity ever again. 1. The blonde lady clerk that was giving us the keys made me fix my parking WHEN THERE WAS NO ONE THERE parked at 9 in the morning 2. She told us that twice that we are ruining her morning and that adding a “driver” to my reservation was going to take forever and kept complaining how we are holding up her morning because some truck was there at her storage unit. And it took 5 MINUTES AND SHE GAVE US NOTHING BUT ATTITUDE. 3. She gave me the wrong truck, I reserved at 10 foot and she gave me a 15. The truck WAS NOT CLEANED and trash was in the driver seat. 4. She disrespected my company that was there with me picking up the truck telling my brother and my boyfriend to sit down because they are making her nervous. Please let this lady go. The amount of disrespect is outrageous. Maybe if I was in my 50s she would have been nicer but since I was young and so was my company she was being the upmost worst person to deal with.
Diane DeMarshBuy newer trucks, make sure they are clean and maintained. The truck smelled awful, i had to keep the windows open all time in 100 degrees weather. The truck parking lot is in a bad location. I must parked in certain way upon returning it, in one way entrance, less than 10 feet or about yo make a 3 point turn. It was a nightmare.
Bassma DabbourEverything was good.
LORI BRACYThe truck was very diirty in the back like cattle was hauled in there and stunk very bad
Wayne CaroonStaff was very friendly and professional!
John GibsonAwesome!
Scott HustonI had excellent experience renting a pick up truck at this location. Easy step by step renting process. Staff was very friendly and professional.
Andrew WronskiMake sure the online process is working when the office is not open.
Jana SpringDirections for returning truck to proper area at designated location a little confusing. But minor issue
DENNIS MOSESLady make sure going to where of place. She is strict. God bless her!
william roseberry jrThe location was convenient. The of picking up my vehicle after hours was GREAT!! It took me a few minutes to figure it all out, but at 74 yrs of age, I managed to figure it all out, get my key, and drive away!
Penny StavroDebra was great!
Charles VelaydezThey couldn’t pull up my reservation. Big hassle!
Thom ThomasWe had a difficult time with trying to figure everything out at the location with the associate, Was unfriendly. Truck worked good and had a smooth move. Other than that everything was good
Matthew RalskyEverything was perfect. Both ladies were extremely kind and helpful. Will come back to this location again for sure.
Jean Halais-JimenezSuper easy check out
Nicholas KizerThe truck was in ruff shape. Not the locations fault. The contactless process takes entirely way too long
Krystle AxelNothing regarding the location. The app, however, needs some work. I had to take, retake, re-retake, ad nauseam the photos to check in, as the connection kept dropping. As for the check out, we had to do it manually, as the app kept crashing. It is up to date on an iPhone 11 with its os also up to date.
Stephen SpradleyMy only complaint was that I was quoted the wrong mileage charge that was not corrected until I picked up the truck
DALE HOLSTE