Horrible service by young gentleman.
MARK M
Customer Reviews for Trinity Towers Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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There was an engine light on
Cavan MThis box truck was picked up w/ nonfunctional climate control. The windshield fogged up continuously causing a hazardous driving experience.
CLARK SGreat staff a pleasure to work with.
PATRICK VI showed up to this location since the truck at the previously reserved location was not available. The customer representative was helpful and very attentive. Despite being alone and very busy, she was able to correct my order and issue us a new truck. This is the second time we have used this location and the service is always fantastic.
CHRISTINA CTruck had very little fuel, bad muffler made the truck very noisy, broken (shattered) rear view mirror, no lock for the cargo area.
RONALD LRepresentative incorrectly recorded odometer reading and never did a walk around the truck just handed keys and said it's the one down there. At drop off time less than 9 hours later it looked like we drove 1283 miles when we drove 83 so I was changed over $1,000 for miles. We texted the drove off location when we were dropping off and they said they would check before closing the contract but still closed it incorrectly and changed me. I need this resolved ASAP
EFTHIMIOS PNothing! The woman that checked us in was great! Wasted no time getting us on the road.
PAUL VThe counter lady did her job properly. No issues but U haul is becoming insanely expensive. I rent a 15 feet truck only because I needed it to have a ramp. I use the truck for less than an hour and it cost me a whopping $70 dollars. Mileage is up. Your vehicles are all of them over 150k miles and have issues. Insurance is expensive as well. From now on I will consider other alternatives. Very disappointed. Close to two months ago I rent a truck for one day and it end up costing me almost $500 and it was a piece of crap.
Luis RThe U Haul app is horrendous. Check in was 7am, app did not work, was hung up on by customer service, could not obtain vehicle until 9:30 am. Truck leaked rain water all over furniture. As we live in Florida we can expect mold on our belongings in the very near future. Attempted to seek remedy and was jockied around to various departments with no results.
Anthony LDonna the desk lady was very helpful.
Thomas WI always have a great experience with them
Joseph SExcellent communication and hospitality
MICHAEL BIt was a short notice rental need and they had exactly what I needed to get the job done. Clean and professional office, pleasant, courteous, and professional rental agent, and very clean and well maintained truck - couldn't ask for more!
David BThe lady who helped us rent the U-Haul was extremely helpful and we really enjoyed working with her.
JAMES HGreat service as always
James DTrinity Towers has the cleanest Uhauls in the Trinity Area PERIOD!!!
Dionne MOutside pick up is never ready and key has tp be picked up inside. Happened twice in a row.
Jose BHonestly, not suitable for U-Haul trucks
DARRELL HGravel road next to building. Better identify where to turn to obtain rental.
Joseph LThe previous driver was a smoker and there were cigarette ashes spread around the driver seat..: The truck was old, no USB connection and noisy. Not worth the money spent for such a trip. U-Haul charges too much for such old equipment! It is all about profit and low quality!
Luiz FAs a repeat customer ,it was a quick process to get my truck as was my return of the truck. Do note that side entrance comes up quick going west on 54 so make sure you slow down as you approach the building
ALFRED WDeborah was a big help and the entire process was great!
TERRY PI would not recommend sending 20 foot trucks to return at this location in the future. They are not equipped for turnaround of large vehicles. Otherwise, the customer service was absolutely excellent.
kelley oVehicle broke down and when I tried to get help since the mechanic had to drive and hour and a half away from where I was to get a part (not his fault) I called and instead of anyone working with me I was offered a chance to pay for another reservation. This treatment doesn't make sense and I was down from 10:00am to 3:30pm.
Joseph WSomeone needs to contact me immediately 7176141930
Megan SVery professional office manager. She was very informative
James QLove the service that I received and would recommend to everyone.
Italo TI have rented multiple times from this location and always experience fantastic service
WILLIAM KGreat rental experience
joel DIMPORTANT-------- SAVE YOUR RECEIPT the dear lady had trouble checking me in because the U-Haul system was down... the next day a receipt was emailed to me with an after hours fee... it was later corrected... and a new receipt sent.....3 months later I get an email stating U-Haul is having trouble contacting me because the truck was NOT returned... I called the 888 number 3 times.... one clerk even stated the truck is in your system because its been rented again.....finally searching page after page sent an email to "equipment recovery" threatening to either fix the problem or you will hear from my lawyer and News Channel 8.... Finally, a message was left on my cell phone stating the problem was resolved.... excuse me for being doubtful!!!! I'm carrying the receipt with me 24hrs/7....less the police arrest me for non-return.... Both service centers great..... YOUR computer systems is one big FUBAR!!!!!!!!!!!!! UPDATE your computer systems ....
Henry BVery nice people to work with. Equipment was clean and in great working condition.
JAMES BGreat service. No issues at all.
David DI was extremely disappointed with the service from U- Haul, not at this location in particular. I reserved a 26' Truck 10 days in advance at The Seminole FL Location, they called me 3 hours prior to my schedule pick up to inform me that they did mot have a truck, I had to be out of my condo on that day, so I drove for an hour to The Trinity location, lucky for me thst they hsd a 26' truck available. So unprofessional and inexcusable by The Seminole U- Hual !!!
ROBERTO LSuper friendly lady! Made the rental/return easy and quick! Would def use this location again.
David WEasy reservation process and great customer service
Carlos HWasn’t the location I made a reservation for but was closer to return so it worked out
Jared LI believe her name was Debora that assisted me on my rental. She is friendly and very helpful. Explained everything that I needed to know. Process was so easy with her help. Debora was great!
Darlene RBooking was challenging
Roy VI don't remember if her name was Debra or Brenda but she was very helpful and friendly. I arrived early for my reservation abd she made sure everything was ready to go.
Christopher PNothing at all. Very friendly staff!
Jose APlace order, next hour picked up the truck and was in and out, counter to the car in only a few minutes. Would definitely come here again.
Nicholas EThey try to lie about the fuel level when returning the rental, the gouged me for an extra $11, till I provided proof they were lying about how much fuel was in the vehicle when returned. Said maintenance guy read gauge wrong.....
Anyhony GNada
JOHN PVery friendly ownership! I will be using them again.
Mark MI will never pick up at this place in Trinity ever again. 1. The blonde lady clerk that was giving us the keys made me fix my parking WHEN THERE WAS NO ONE THERE parked at 9 in the morning 2. She told us that twice that we are ruining her morning and that adding a "driver" to my reservation was going to take forever and kept complaining how we are holding up her morning because some truck was there at her storage unit. And it took 5 MINUTES AND SHE GAVE US NOTHING BUT ATTITUDE. 3. She gave me the wrong truck, I reserved at 10 foot and she gave me a 15. The truck WAS NOT CLEANED and trash was in the driver seat. 4. She disrespected my company that was there with me picking up the truck telling my brother and my boyfriend to sit down because they are making her nervous. Please let this lady go. The amount of disrespect is outrageous. Maybe if I was in my 50s she would have been nicer but since I was young and so was my company she was being the upmost worst person to deal with.
Diane DBuy newer trucks, make sure they are clean and maintained. The truck smelled awful, i had to keep the windows open all time in 100 degrees weather. The truck parking lot is in a bad location. I must parked in certain way upon returning it, in one way entrance, less than 10 feet or about yo make a 3 point turn. It was a nightmare.
Bassma DEverything was good.
LORI B