Comentarios del cliente para Tread Pro

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Tread Pro

Grado total:

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John K. en

Grado:

Drop off was at location that charged extra on previous rental for no reason trailer was clean disputed but lost

Dennis K. en

Grado:

El cliente no dejó un comentario.

Annette M. en

Grado:

I was treated very rudely by the lady there. And treated me like it was my fault the truck was dirty. When the truck was given to is dirty by the princeton indiana store. I tried to talk to her and she hung up on me.

Rodney H. en

Grado:

El cliente no dejó un comentario.

William S. en

Grado:

Truck was dirty, just worn out...reported front end shaking and Tread Pro didn't think anything about it. There were more damage stickers on outside of vehicle than the rest of the vinyl that advertised the U-haul logo. Extensive damage to upper rub rail, and no stickers anywhere. Tread Pro said they didn't have a ladder for those damages. Unit came with moving blankets and hand truck, which I said I wanted no dolly or blankets. During the rental (1-week) the retaining plastic zip tie broke off and Tread Pro charged my credit card an additional $63.00 for hand truck usage. Which I had my own Magliner Hand Truck and U-haul charged me anyway. Extra $20.00 for late drop off, after business hours...I always thought repeat business was better than relying on first time rentals...after this experience. I will not be back., and word of mouth goes along way. I'm a contractor for FDX Ground with a fleet of 8 trucks, always needing backup trucks...NOT From U-haul of Frankfort

Susan C. en

Grado:

The cab had a strong smell of cigarette smoke. I hope as forced to sweep out the back of the truck because there was a leaf on the floor. I didn’t appreciate this as the dolly that was strapped in had mud on the tires.

Karen E. en

Grado:

El cliente no dejó un comentario.

Terry C. en

Grado:

I would not use this service or location again. What should have been a one day rental actually cost me three days rental. Not a pleasant experience

Keriena S. en

Grado:

El cliente no dejó un comentario.

Tonika E. en

Grado:

Mr. Jeff was really nice and accommodating.

Brian S. en

Grado:

El cliente no dejó un comentario.

JEREMIAH D. en

Grado:

El cliente no dejó un comentario.

Aaron P. en

Grado:

El cliente no dejó un comentario.

josh J. en

Grado:

Make sure they have employees who know what's actually going on

Lindsay H. en

Grado:

The gentleman that helped us was extremely friendly and ready to help me make my pickup as smooth as possible.

Raven B. en

Grado:

El cliente no dejó un comentario.

Edward E. en

Grado:

I don't care I will never use uhual again.

ANDREW M. en

Grado:

I don't know who is responsible for maintaining the uhaul fleet as they travel all over the country. The vehicle I rented yesterday had a fast leaking radiator, possibly a blown head gasket, and possibly a bent axle or bent wheel. The vehicle was almost unusable. I did not notice that the radiator was leaking all over the driveway until I had already loaded half of a load into it. We were going to make 2 haul trips. Due to the poorly maintained vehicle we did not feel safe making a second trip. Why should someone have to pay 100% for a vehicle that has been maintained 30%?

David W. en

Grado:

El cliente no dejó un comentario.

Kendall C. en

Grado:

I reserved the truck more than a month before I needed it, to be picked up in Lawrenceburg, KY. I received a text a couple of days before the pickup, informing me I had to get the truck in Frankfort, KY, more than 10 miles away, meaning I had to spend extra time picking up/dropping off the truck AND pay for 20 extra miles I had not intended to drive. At a minimum, if the truck a customer reserves to be picked up in one town is not available, DO NOT charge them for the miles required to pick up the truck elsewhere.

Craig D P. en

Grado:

Very friendly & helpful with everything. Answered ALL my questions and always willing to go above & beyond.

ladell J. en

Grado:

Transition went well

TOM D. en

Grado:

El cliente no dejó un comentario.

Eric S. en

Grado:

Jeff was great, had the trailer ready and very informative on the hookup and return information.

Larita W. en

Grado:

They did not have the items I requested such as moving pads and furniture dolly....none at all! This resulted in damage to my furniture. Give these locations the items they need to service your customers!

Berl R. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

El cliente no dejó un comentario.

Clarence O. en

Grado:

Very positive experience. Would definitely use this provider again.

DARRELL M. en

Grado:

El cliente no dejó un comentario.

Scott R. en

Grado:

All was good. They didn't have a furniture cart, which I had asked for, but I didn't need it after all

Roberta S. en

Grado:

El cliente no dejó un comentario.

Jason C. en

Grado:

El cliente no dejó un comentario.

Danny W. en

Grado:

Nothing. Very easy experience. Thanks!!!!!

Arthur M. en

Grado:

None at this time. Great experience and timely process.

Arturo R. en

Grado:

El cliente no dejó un comentario.

Helen C. en

Grado:

El cliente no dejó un comentario.

Eric R. en

Grado:

I was over charged for my rental that went under my mileage estimated and was also charged an additional $20 for no reason please fix this ASAP.

Jana L. en

Grado:

El cliente no dejó un comentario.

Jonathan M. en

Grado:

El cliente no dejó un comentario.

James C. en

Grado:

No hassles quick in & out

Liza W. en

Grado:

Fast and easy.

Eric S. en

Grado:

El cliente no dejó un comentario.

alma L. en

Grado:

The person in charge was super polite and made the transaction and reservation a breeze.

lois P. en

Grado:

El cliente no dejó un comentario.

Savannahmae C. en

Grado:

El cliente no dejó un comentario.

STELLA A. en

Grado:

El cliente no dejó un comentario.

JIM C. en

Grado:

All good. Very helpful. No problems.

JULIAN V. en

Grado:

Radio in the truck did not work. It was not a big deal since I only had the truck for 2 hours.

RODNEY W. en

Grado:

Self check in was longer than what was told. Caused a delay in departure.

justin R. en

Grado:

El cliente no dejó un comentario.

KATHY G. en

Grado:

El cliente no dejó un comentario.

Roy B. en

Grado:

El cliente no dejó un comentario.

DONNIE H. en

Grado:

Didn't have any problems with the rental, but the "customer service" there leaves a lot to be desired.

Deborah G. en

Grado:

Have known Jeff for many years. He has always worked on out trucks. An asset to your company too.

MARGARET G. en

Grado:

have smaller trucks available as well

Peggy M. en

Grado:

I had trouble with returning truck online. The problem may have been my phone. I could not tell if the transaction went through or not. I wrote on my contract the info. Agent was very professional and helpful

ANITA A. en

Grado:

El cliente no dejó un comentario.

MARY H. en

Grado:

Trying to get online was a little complicated and I was not able to get into the portal online.there should be an easier way.

Amy R. en

Grado:

No problems at all! Thanks!

GREG C. en

Grado:

El cliente no dejó un comentario.

James R. en

Grado:

El cliente no dejó un comentario.

PHILIP A. en

Grado:

Dealer was friendly and customer oriented. Good experience. No complaints ??

BILL C. en

Grado:

El cliente no dejó un comentario.

Mike S. en

Grado:

El cliente no dejó un comentario.

WAYNE C. en

Grado:

El cliente no dejó un comentario.

Alice P. en

Grado:

Jeff was very nice and patient with me. Great customer service!

YVETTE J. en

Grado:

Our services experience was good. No complaints of improvements. Thank you!

DARRYL C. en

Grado:

Friendly folks, fast check-in/out. Great service.

Tammy S. en

Grado:

El cliente no dejó un comentario.

JEFF M. en

Grado:

El cliente no dejó un comentario.

DANNY M. en

Grado:

El cliente no dejó un comentario.

pierce W. en

Grado:

the guy running it was very patient, appreciated getting all my questions answered.

Linda J. en

Grado:

It was hard to get the lock lined up correctly but the manager came out and helped.

tammy S. en

Grado:

El cliente no dejó un comentario.

Helmut K. en

Grado:

Nothing

david M. en

Grado:

Everything was great

Judy H. en

Grado:

El cliente no dejó un comentario.

JEFF M. en

Grado:

El cliente no dejó un comentario.

Mark E. en

Grado:

El cliente no dejó un comentario.

donna A. en

Grado:

El cliente no dejó un comentario.

Roy J. en

Grado:

El cliente no dejó un comentario.

Oweatheria C. en

Grado:

El cliente no dejó un comentario.

Gregory K. en

Grado:

El cliente no dejó un comentario.

TODD J. en

Grado:

El cliente no dejó un comentario.

KELLY M. en

Grado:

El cliente no dejó un comentario.

Jo M. en

Grado:

El cliente no dejó un comentario.

Rhonda F. en

Grado:

Great customer service.

Rhonda F. en

Grado:

Great customer service.

TOM C. en

Grado:

El cliente no dejó un comentario.

Victor M F. en

Grado:

El cliente no dejó un comentario.

Bradley W. en

Grado:

El cliente no dejó un comentario.

Brenda H. en

Grado:

El cliente no dejó un comentario.

Shannon B. en

Grado:

I received my bill and noticed that they said that the gas tank was returned on 5/8. I put gas back in the U-Haul when I returned it. When I called and spoke with Kathleen she told me that she would go and check because I said I picked it up on 3/4 tank. She said It’s definitely not 5/8 but it’s not 3/4 so we are still charging you $7.00 and you can come look at the gas tank. I will never do business with someone that overcharges me. Then the U-Haul online checking process is awful. I sat in the parking lot for at least 20 min because it said my location services wasn’t working and Kathleen also told me they had issues with this too. I had to take pictures and video of me returning the uhaul and my key because I didn’t know what else to do. I will never rent a U-Haul from Tread Pro again.

WAYNE C. en

Grado:

El cliente no dejó un comentario.

Josh S. en

Grado:

We were due to pick up at 9am, arrived 8:45, store wasn't open and there was three other people waiting to pickup as well. Guy didn't show up till around 11am

Mark D. en

Grado:

Continue with friendly, professional service

RASHMI K. en

Grado:

Service was excellent.

Chris S. en

Grado:

El cliente no dejó un comentario.

Rebecca G. en

Grado:

Uhaul seems to have changed their online system. Reserving a truck online was impossible for me because the site hung up over and over again. I tried the app and it also had issues to the point that it was useless. In the past my online reservations were a breeze. Everyone at my pickup/drop off location was friendly and courteous. The negative issues were all related to the uhaul online set up.

Judy M. en

Grado:

The lady dealer was very nice & helpful. She helped me resolve some concerns that I had.