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Supat C.
Customer Reviews for Trannyman Tranmission & Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The bed of the truck was definitely dirty, but not a problem for me. Your system was down upon return, so I called customer service to confirm that he received my return
Betty C.The gentleman who handled the rental at Trannyman was very friendly and helpful
Matt F.Bad experience
Sara A.the place was packed and they handled me quickly and efficiently
arthur F.Trannyman is the best place to rent from!
Karen E.Polite,professional,and respectful
Kenneth O.I booked reservation online but they seemed to have to re-enter entire reservation. Pickup took almost 25 minutes.
Ken K.Unclear where to park the truck
PETER L.This was by far the BEST experience I've had with U-Haul. The owner was hands on in making sure I was setup properly and extremely pleasant and professional.
Ojilvy S.Mike was great to deal with. He helped me out big time.
DAVID R.Excellent customer service at this location
karen E.My trailer leaked and my things got wet and damaged
Steven P.Horrible experience turning in vehicle. Turned in on time but after hours. Could not fully access app to turn in. Could not share location. App asked “having trouble sharing location†and when I responded yes screen came up saying to leave keys in box. Was charged $20 convenience fee when app was not accessible.
Patrick M.The owner of the establishment gave me the vehicle at 3/4 of a tank of gas. Your app sucked, I had entered all fo the information on your app but it never went through, but didn't realize this until after I was about to return the vehicle. My phone was working fine that day outside of your app. When I returned the vehicle at the same level of gas he said he would have to charge me because the tank wasn't returned at full. I showed him a picture of when I received the vehicle which clearly shows that the tank was not full, not to mention that he was the one to drive the vehicle to me. The vehicle was driven for 13 miles and when I returned the vehicle I returned it with just over 3/4 of a tank of gas. Not to mention I had to wait while he cleaned the vehicle. This whole experience really has me rethinking ever renting from your company again. What should have cost me $42 cost me close to double because I had to fill the tank up PAST what I received the original gas level. The whole thing was a horrible experience from start to finish and I cannot I'm good conscience recommend your company. I am still fuming over the whole situation and the owner was nasty and condescending.
Dana Z.The pick up location was great. Everything was according to the directions. Uhaul was obvious and easy to get to.
Richard K.Nothing to improve. They were professional, quick and courteous. We have rented elsewhere before but will come back here from now on.
John P.Excellent service.
BARRY C.Nice droppings all over my stuff holes in my clothes and then your company had the nerve to charge me for a month I was already moved out. Terrible corporate services.
Dee C.Staff here are very knowledgeable, friendly, and efficient.
Bryan B.Needs more loops to secure loose items.
ROBERTWILLIAM H.No issues- easy rental
MICHAELJOHN JR R.The return process was a nightmare and I couldn't check up online I was charged an additional $27.75 for no reason
THERESAA G.The process was quick and easy, the service was friendly, the vehicle was clean! Thank you!
BARBARAANN P.Dropped off vehicle after hours, but due to poor cell reception, was not able to verify drop off myself using the UHaul system.
JOANS B.Mike was very friendly on the phone and in person. He hooked up the trailer and get me checked out quickly. I needed and adapter to get the trailer lights working which he had in stock and sold to me at a very reasonable price. I would highly recommend this shop if you need to rent any Uhaul equipment.
MAX L.REQUIRED TO PARK TRAILER BEHIND BUILDING WAS NOT CONVIENCT . WANT FRONT DROP OFF
Joseph S.Smooth transaction in and out. Thank you Mike
MICHAEL E.The phone interface was horrendous. I was there over 30 minutes before I was able to drive away.
Randall H.Very Fast Check Out and Return WAS Faster Thank You Will Come Here Again
John R.Fast and easy service, definitely recommend
Mike M.Nothing
FRANKN B.Outstanding experience. Quick and convenient, easy transaction. Mike was extremely friendly and helpful.
STEVENG B.They need better signage at the location. Confusing where “there†lot property is located. Not sure if there lot or neighbors.
Corey K.I dropped the car off a day early on a Sunday and was charged an "After hours service fee." The drop off day was Monday, which was Memorial Day, so I probably was going to be charged this fee anyway. Seems like a scam to be charged for dropping off the truck early, not late. Everything was done online so there was no "extra work" for anyone to do.
Robert W.all was good
Dominick C.Excellent customer service!! Would highly recommend this location to anyone. Thank you!!
Elizabeth G.Excellent experience, easy, and quick. Will definitely rent from this location again. The location owner was great - thanks Mike.
Dennis D.Nothing - Excellent Service Received by Mike @ Trannyman
frank B.When I arrived to pick the truck up there was a service technician there ensuring the fluids were topped off . The 10' foot U Haul truck was in good condition, the whole experience was pleasurable professional. I definitely would recommend U Haul to a friend and reasonably priced. Thanks
Michael F.Good service
Thomas M.Michael at your Trannyman location is awesome. Great service! Thank you!
PETER C.I dropped off during closed hrs.
Peter M.You tell customers that look for tranny man when they are going there and not thinking going to see regular u haul sign
leonard M.Not much room to pull in, or park, or turn the truck around. Ok otherwise.
Mark B.Owner very helpful and accommodating. A+
andy H.I am not sure you can improve on it, everything was EXCELLENT!!!
Jeanne R.Lights on trailer did not work - had to go to U-Haul dealership for repair got back to shop and light still not working - finally got lights to work at shop cost me an extra 2 hours - no parts on my car where replaced just bad connections on trailer
Dennis M.Nothing. Everything is great.
Susan S.Please do not change anything
JOE C.Nothing, eveything was great
ROBERT H.