Customer did not leave a comment.Supat C.
Customer Reviews for Trannyman Tranmission & Auto
(U-Haul Neighborhood Dealer)
Smithtown, NY 11787
(1/2 mile east of Mayfair shopping center)
Services at this Location:
- Mon–Fri8 am–4:30 pm
- Saturday8:30 am–12 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The bed of the truck was definitely dirty, but not a problem for me. Your system was down upon return, so I called customer service to confirm that he received my returnBetty C.
The gentleman who handled the rental at Trannyman was very friendly and helpfulMatt F.
Customer did not leave a comment.Jonathan R.
Customer did not leave a comment.Janice N.
Customer did not leave a comment.Kristin M.
Bad experienceSara A.
Customer did not leave a comment.Carl I.
Customer did not leave a comment.Audra M.
the place was packed and they handled me quickly and efficientlyarthur F.
Customer did not leave a comment.GREGORYHAROLD A.
Trannyman is the best place to rent from!Karen E.
Polite,professional,and respectfulKenneth O.
I booked reservation online but they seemed to have to re-enter entire reservation. Pickup took almost 25 minutes.Ken K.
Customer did not leave a comment.Ryan F.
Customer did not leave a comment.Robert U.
Unclear where to park the truckPETER L.
This was by far the BEST experience I've had with U-Haul. The owner was hands on in making sure I was setup properly and extremely pleasant and professional.Ojilvy S.
Customer did not leave a comment.Vinod R.
Mike was great to deal with. He helped me out big time.DAVID R.
Excellent customer service at this locationkaren E.
Customer did not leave a comment.raul M.
My trailer leaked and my things got wet and damagedSteven P.
Customer did not leave a comment.Mike P.
Horrible experience turning in vehicle. Turned in on time but after hours. Could not fully access app to turn in. Could not share location. App asked â€œhaving trouble sharing locationâ€ and when I responded yes screen came up saying to leave keys in box. Was charged $20 convenience fee when app was not accessible.Patrick M.
Customer did not leave a comment.John M.
The owner of the establishment gave me the vehicle at 3/4 of a tank of gas. Your app sucked, I had entered all fo the information on your app but it never went through, but didn't realize this until after I was about to return the vehicle. My phone was working fine that day outside of your app. When I returned the vehicle at the same level of gas he said he would have to charge me because the tank wasn't returned at full. I showed him a picture of when I received the vehicle which clearly shows that the tank was not full, not to mention that he was the one to drive the vehicle to me. The vehicle was driven for 13 miles and when I returned the vehicle I returned it with just over 3/4 of a tank of gas. Not to mention I had to wait while he cleaned the vehicle. This whole experience really has me rethinking ever renting from your company again. What should have cost me $42 cost me close to double because I had to fill the tank up PAST what I received the original gas level. The whole thing was a horrible experience from start to finish and I cannot I'm good conscience recommend your company. I am still fuming over the whole situation and the owner was nasty and condescending.Dana Z.
Customer did not leave a comment.Richard L.
Customer did not leave a comment.Beth L.
The pick up location was great. Everything was according to the directions. Uhaul was obvious and easy to get to.Richard K.
Nothing to improve. They were professional, quick and courteous. We have rented elsewhere before but will come back here from now on.John P.
Excellent service.BARRY C.
Nice droppings all over my stuff holes in my clothes and then your company had the nerve to charge me for a month I was already moved out. Terrible corporate services.Dee C.
Customer did not leave a comment.James B.
Customer did not leave a comment.William L.
Staff here are very knowledgeable, friendly, and efficient.Bryan B.
Needs more loops to secure loose items.ROBERTWILLIAM H.
Customer did not leave a comment.THOMASMICHAEL G.
No issues- easy rentalMICHAELJOHN JR R.
Customer did not leave a comment.MICHAELS L.
Customer did not leave a comment.Raymond P.
Customer did not leave a comment.KEITHJOHN G.
The return process was a nightmare and I couldn't check up online I was charged an additional $27.75 for no reasonTHERESAA G.
The process was quick and easy, the service was friendly, the vehicle was clean! Thank you!BARBARAANN P.
Dropped off vehicle after hours, but due to poor cell reception, was not able to verify drop off myself using the UHaul system.JOANS B.
Customer did not leave a comment.CHRISTOPHERFRANK B.
Customer did not leave a comment.Ann A.
Customer did not leave a comment.JOHNROBERT M.
Mike was very friendly on the phone and in person. He hooked up the trailer and get me checked out quickly. I needed and adapter to get the trailer lights working which he had in stock and sold to me at a very reasonable price. I would highly recommend this shop if you need to rent any Uhaul equipment.MAX L.
Customer did not leave a comment.IRVINGMARLIN J.
REQUIRED TO PARK TRAILER BEHIND BUILDING WAS NOT CONVIENCT . WANT FRONT DROP OFFJoseph S.
Customer did not leave a comment.MARGARETP T.
Customer did not leave a comment.Mark C.
Customer did not leave a comment.VICTOR M.
Customer did not leave a comment.JAMESL V.
Smooth transaction in and out. Thank you MikeMICHAEL E.
The phone interface was horrendous. I was there over 30 minutes before I was able to drive away.Randall H.
Very Fast Check Out and Return WAS Faster Thank You Will Come Here AgainJohn R.
Fast and easy service, definitely recommendMike M.
Customer did not leave a comment.BRIANJ B.
Customer did not leave a comment.John F.
Outstanding experience. Quick and convenient, easy transaction. Mike was extremely friendly and helpful.STEVENG B.
Customer did not leave a comment.Barry G.
Customer did not leave a comment.Michaele S.
Customer did not leave a comment.DOMINICK S.
Customer did not leave a comment.Kenneth E.
They need better signage at the location. Confusing where â€œthereâ€ lot property is located. Not sure if there lot or neighbors.Corey K.
Customer did not leave a comment.Arthur D.
I dropped the car off a day early on a Sunday and was charged an "After hours service fee." The drop off day was Monday, which was Memorial Day, so I probably was going to be charged this fee anyway. Seems like a scam to be charged for dropping off the truck early, not late. Everything was done online so there was no "extra work" for anyone to do.Robert W.
Customer did not leave a comment.Robert S.
all was goodDominick C.
Excellent customer service!! Would highly recommend this location to anyone. Thank you!!Elizabeth G.
Excellent experience, easy, and quick. Will definitely rent from this location again. The location owner was great - thanks Mike.Dennis D.
Customer did not leave a comment.Pat I.
Nothing - Excellent Service Received by Mike @ Trannymanfrank B.
When I arrived to pick the truck up there was a service technician there ensuring the fluids were topped off . The 10' foot U Haul truck was in good condition, the whole experience was pleasurable professional. I definitely would recommend U Haul to a friend and reasonably priced. ThanksMichael F.
Customer did not leave a comment.Nicholas F.
Good serviceThomas M.
Michael at your Trannyman location is awesome. Great service! Thank you!PETER C.
I dropped off during closed hrs.Peter M.
Customer did not leave a comment.George H.
You tell customers that look for tranny man when they are going there and not thinking going to see regular u haul signleonard M.
Not much room to pull in, or park, or turn the truck around. Ok otherwise.Mark B.
Customer did not leave a comment.Hanna B.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.gill T.
Customer did not leave a comment.dan C.
Customer did not leave a comment.Alyssa V.
Customer did not leave a comment.Oscar H.
Customer did not leave a comment.William V.
Customer did not leave a comment.Theodore S.
Customer did not leave a comment.Debra S. B.
Owner very helpful and accommodating. A+andy H.
I am not sure you can improve on it, everything was EXCELLENT!!!Jeanne R.
Lights on trailer did not work - had to go to U-Haul dealership for repair got back to shop and light still not working - finally got lights to work at shop cost me an extra 2 hours - no parts on my car where replaced just bad connections on trailerDennis M.
Nothing. Everything is great.Susan S.
Please do not change anythingJOE C.
Nothing, eveything was greatROBERT H.
Customer did not leave a comment.David G.