Customer Reviews for Trails End Storage
(U-Haul Neighborhood Dealer)

300 reviews

2864 Junction Hwy   Kerrville, TX 78028

(830) 257-0403

Office Hours

  • Mon-Fri: 9 am–3:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 4/8/2024: Closed

Services at this Location:

Contact Us

(830) 257-0403

2864 Junction Hwy
Kerrville, TX 78028

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–3:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 4/8/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

WELLS MORSE 
Rating:
3.0

Customer did not leave a comment.

Sherry Whitton 
Rating:
5.0

Nothing you do it right.

THOMAS VENDITTI 
Rating:
5.0

When we realized the truck we'd rented wasn't going to be big enough, Trails End kindly let us bring it back for a larger size with only a little quick paperwork. And then when I thought I'd maybe left my key fob in the original truck, got a phone call right back. Excellent service! Fast and friendly!

Lisa Quenon 
Rating:
4.0

Customer did not leave a comment.

Kenny Mero 
Rating:
5.0

lower price

Helen White 
Rating:
5.0

Customer did not leave a comment.

Herb Williamson 
Rating:
5.0

Customer did not leave a comment.

randall franks 
Rating:
5.0

Customer did not leave a comment.

Danny Burgess 
Rating:
1.0

Vehicle not checked in from previous day. Vehicle not available by scheduled pick-up time which had previously been changed.

Santino Marrone 
Rating:
4.0

The cell service wouldn't work at this location. I could not check out via the app. We had to contact customer service (it was after hours)

Geoffrey Herman 
Rating:
5.0

Customer did not leave a comment.

CHESTER SPIRES 
Rating:
5.0

Customer did not leave a comment.

Frank Kukla 
Rating:
5.0

Customer did not leave a comment.

Michael Daley 
Rating:
5.0

Customer did not leave a comment.

LARRY MCROREY 
Rating:
5.0

Excellent customer service!

Frank Lerma 
Rating:
5.0

Customer did not leave a comment.

PHILIP SANDERSON 
Rating:
5.0

Customer did not leave a comment.

PHILIP SANDERSON 
Rating:
5.0

Customer did not leave a comment.

Roy Hall 
Rating:
5.0

Nothing I can think of, the cargo van is just what I needed

Daniel Hutchison 
Rating:
5.0

Customer did not leave a comment.

Darryl Knox sr 
Rating:
5.0

Customer did not leave a comment.

Rickey Carey 
Rating:
5.0

Bobby was so helpful and friendly

Brenda Shchultz 
Rating:
5.0

Customer did not leave a comment.

Rolando Martinez 
Rating:
5.0

Customer did not leave a comment.

JAMIE LAMBERT 
Rating:
5.0

Customer did not leave a comment.

Ian Tucker 
Rating:
5.0

Always a Great Experience with them!

joey key 
Rating:
5.0

Customer did not leave a comment.

Gerald Purcell 
Rating:
4.0

Easy drop off, very friendly staff. Make sure you fold your blankets back up, otherwise its a $1 charge per blanket!

Sancho Morriss 
Rating:
5.0

Bobby Jacks was very professional 👏

Frederick Graham 
Rating:
5.0

Customer did not leave a comment.

Ernie Carrillo 
Rating:
4.0

Customer did not leave a comment.

Gary Furman 
Rating:
5.0

The process of renting and returning was quick and easy. I have nothing but positive comments regarding this experience.

Betsy Bevers 
Rating:
5.0

First rate service

JUDITH Whisenant 
Rating:
5.0

Customer did not leave a comment.

Mark Blackman 
Rating:
5.0

Customer did not leave a comment.

Frederick Graham 
Rating:
5.0

All was smooth and everything as it should be.

John Warren Schlechte 
Rating:
5.0

Customer did not leave a comment.

Brian Coffman 
Rating:
5.0

Customer did not leave a comment.

Nancy Swanson 
Rating:
5.0

Customer did not leave a comment.

Thomas Moser 
Rating:
5.0

Great location with friendly service!!

BILL MORGENSTERN 
Rating:
5.0

Customer did not leave a comment.

Richard Hart 
Rating:
5.0

Nothing! Everything was great! The gentleman there, Bobby was very friendly, knowledgeable and helpful!

Linda Courtney 
Rating:
5.0

Customer did not leave a comment.

William Scheiderer 
Rating:
5.0

Nice man.

Russel Chapman 
Rating:
5.0

Customer did not leave a comment.

James Toloski 
Rating:
5.0

Entire process exceeded expectations! No suggestions for improvement.

sindey Tunner 
Rating:
3.0

This was a drop off. It was sunday afternoon and I was alone.

Kyle Daniels 
Rating:
5.0

Customer did not leave a comment.

James Reno 
Rating:
5.0

Customer did not leave a comment.

John O'Hare II 
Rating:
1.0

well to start by saying how irritating and frustrating the website and app is being that i had to make and cancel multiple reservations do to being at the uhaul location on time yet filling out all the info it asks for if it even registered my location to allow me to do so on time so after a few hours i cancel due to wasted time when i didnt even have the vehicle yet and then on top of that was trying to get a uhaul at 5pm and not actually getting the keys till 4am only to find out that the 26ft uhaul i reserved was blocked in so exchanged it for another one available (out of 3 key boxes) which was a 20ft truck i was def not pleased and for the same price at that then charge me for use of the dolly i wouldnt have even used it had i got the one i reserved i figured heck why not i didnt get the one i reserved and im paying the same price i should be discounted or at the least able to use the dolly free of charge but no very bad experience and doubt ill ever do it again

TIMOTHY HINES 
Rating:
5.0

I usually have no issues with the equipment but this last time the trailer lights were not working and I didn’t have time to hunt down another trailer. I personally had to butt-splice a new connector in and found three more breaks in the wiring that I fixed as well.

Steve Kluting Jr 
Rating:
5.0

Being able to pay cash

Grady Clayton 
Rating:
5.0

Customer did not leave a comment.

Jeala Brooks 
Rating:
5.0

easy- peasy rental using mobile-app.

Laura Cowan 
Rating:
5.0

Customer did not leave a comment.

john curtis 
Rating:
3.0

Customer did not leave a comment.

Guenther Klezok 
Rating:
5.0

Customer did not leave a comment.

David Jones 
Rating:
5.0

Customer did not leave a comment.

Michael Dossey 
Rating:
5.0

Easy drop off!

Robert Haag 
Rating:
1.0

I reserved a truck to pick up and the keys were not in the box the person who ran the place was not there I was supposed to be at a moving job for a customer so it fell back on me

Jermane Rodriguez 
Rating:
5.0

Customer did not leave a comment.

VICKI BAUER 
Rating:
5.0

Bobby extremely polite and personal. A real pleasure to do business with. Thank you Bobby

Richard Brindle 
Rating:
5.0

Customer did not leave a comment.

Michael Zacho 
Rating:
5.0

Customer did not leave a comment.

STEPHEN CULLER 
Rating:
2.0

Informed night before my pickup that the 26 foot truck not available at pickup location. Offered me 20 foot at a closer location but still not at requested location. Truck has a exhaust leak and worn out front end that made it not enjoyable to drive.

Robert Rice 
Rating:
5.0

Excellent experience! Mr. Jacks and his team are top-notch.

John O'Hare 
Rating:
5.0

Manager was very polite and helpful

Bernard Messier 
Rating:
5.0

Customer did not leave a comment.

MELISSA CENTENO 
Rating:
5.0

Mr. Jacks was extremely competent, professional, and personable. He really cares about his customers and strives to make sure that everything works out just right.

John O'Hare 
Rating:
5.0

Customer did not leave a comment.

Holly Nunemaker 
Rating:
5.0

Great service highly recommend

KRIS PIPES 
Rating:
3.0

Customer did not leave a comment.

Robert White 
Rating:
5.0

Easy to work with & great service. One of the best!

MARK BROWN 
Rating:
5.0

The man on duty went above and beyond! I believe he was the owner. He was personable and very easy to work with.

Misti Webb 
Rating:
5.0

Customer did not leave a comment.

Brian Griffiths 
Rating:
5.0

Customer did not leave a comment.

Jose Moreno 
Rating:
5.0

n/a ~ Representative went "above and beyond" expectations. Kudos to U-Haul for employing high caliber staff.

Jerri Moore 
Rating:
5.0

The owner went above and beyond for me and stayed in touch when needed. Absolute zero issues. I will be using this location for future rentals.

Luke Mauk 
Rating:
5.0

Customer did not leave a comment.

Kenneth Helmers 
Rating:
5.0

Couldn't ask for better service!!

Ronald Vantz 
Rating:
5.0

Customer did not leave a comment.

Kristy Maltsberger 
Rating:
3.0

No one present at place of business. Could not check out car trailer using app. By sheer coincidence area dispatcher came by after I had been on phone with U-Haul for several minutes. He was able to help but all this was an unnecessary delay. Business owner was supposed to be there but decided to go out of town!

Ralph Lewis 
Rating:
3.0

I was charged for 2 gallons of gas, the gauge was actually higher than when I got it. I went 29 miles and put in 5 gallons.

Daniel Smith 
Rating:
4.0

Customer did not leave a comment.

john washburn 
Rating:
5.0

Very nice gentleman helped me get what I needed and on the road quickly.

Lisa Davis 
Rating:
5.0

Customer did not leave a comment.

Sharon Mock 
Rating:
5.0

Customer did not leave a comment.

Cory Ross 
Rating:
5.0

Customer did not leave a comment.

William Hoisington 
Rating:
5.0

Customer service Representative called me early afternoon the day before pick up date. I apologize that I don’t remember her name but she was GREAT! She told me there was not a truck available at location I had reserved. The closest location that had a truck was pretty far but luckily with her help we were able to work things. I was given an extra day, extra miles at no extra charge and was able to pick up truck at self pick up location, which was SUPER easy. it really made my move so much easier. One thing about the damage on the upper corner on passengers side of the truck we reported at pick up, we did get some rainwater enter the cargo bay at that spot. Luckily we did not have damage to our things, but probably needs to be fixed to avoid that issue for future renters. Thank you!!

Graciela Salas 
Rating:
5.0

Customer did not leave a comment.

Danny Burgess 
Rating:
5.0

Customer did not leave a comment.

Nathan Dixon 
Rating:
5.0

Find a responsible person to run the Lewisville Tx location

gail carney 
Rating:
5.0

The truck was ready when we arrived - in perfect condition. Our usage was short but we were pleased that we could move a few heavy items quickly.

Thomas Simpson 
Rating:
5.0

Customer service was excellent with Bobby Jack, wouldn't change a thing!

Debra Linn 
Rating:
4.0

Customer did not leave a comment.

Sean Talley 
Rating:
5.0

Owner/agent arrived early so we could get on our way. Great person to work with.

EARL Tipton 
Rating:
5.0

Customer did not leave a comment.

Tom Fierst 
Rating:
5.0

Very good experience

Lucio Valdez 
Rating:
5.0

He waited for me to arive and helped alot

carmeron waltaon 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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