Customer Reviews for Track Storage
(U-Haul Neighborhood Dealer)

94 reviews

25714 S Dixie Hwy   Crete, IL 60417

(708) 279-4532

Office Hours

  • Mon-Fri: 10 am–3 pm
  • Sat: 11 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(708) 279-4532

25714 S Dixie Hwy
Crete, IL 60417

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–3 pm
  • Sat: 11 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Aneisha Collins 
Rating:
5.0

Great job, Love the service

Jose Herrera 
Rating:
5.0

Customer did not leave a comment.

scott liermann 
Rating:
4.0

Customer did not leave a comment.

Charles Paris 
Rating:
5.0

Customer did not leave a comment.

Tom Penman 
Rating:
2.0

Be open on time and prepared. This location was not open on time and it took way too long for paperwork. The trailer that was reserved was available but no where near the truck.

Julie Schutzius 
Rating:
5.0

Customer did not leave a comment.

Brian Warner  |  Overall Experience 
Rating:
3.0

I was promised an email several times to acknowledge the delivery and drop-off of trailer. I didn't receive a trailer drop-off email. My wife finally got on line to acknowledge trailer drop-off, but I am still being billed twice for one trailer # 1254B. I appreciate any help to remedy the chargers.

ROBERT SMITH 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Chesna 
Rating:
5.0

Customer did not leave a comment.

DANIEL SCHLACK 
Rating:
5.0

Great!

Calvin Kavanaugh 
Rating:
5.0

Customer did not leave a comment.

Lance Becvar 
Rating:
5.0

Customer did not leave a comment.

Chris Friis 
Rating:
3.0

My only negative comment is that the roof of the truck leaked and got my mattress very wet/water stained as well as several boxes. This issue with this truck should really be addressed so someone else doesn't go to move and their stuff ends up damaged or ruined.

TYLER DEYOUNG 
Rating:
4.0

I got really great from Steve at this location.

gary wilkins 
Rating:
5.0

Customer did not leave a comment.

John Rizzi 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER SANDERS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Paul Morgan 
Rating:
5.0

I really can’t think of anything that they can do to improve the service. The service that I received was excellent.

NATE ROBERTS 
Rating:
5.0

Thank you!

Rodolfo Moreno 
Rating:
3.0

This was the third location after my first location didn’t have a truck for me and was rescheduled at a second location. My second location had the truck rented out from under me and I was forced to delay my move by close to 2 hours having to go to the third location that didn’t open until later. Not blaming this operator. He was great. But the whole thing really was upsetting because I had people waiting around to load a truck that didn’t get finished loading until the evening.

RAY KILE 
Rating:
5.0

Customer did not leave a comment.

Holly Oneal 
Rating:
5.0

Customer did not leave a comment.

MIlos Kovacevic  |  Overall Experience 
Rating:
4.0

The customer service i had over the phone was horrible. The lady was extremely rude to me while u was trying to change my pick up location and time. She was so rude and was yelling at me so much I ended up hanging up on her. Very disappointed.

Brooke Mudd 
Rating:
5.0

Customer did not leave a comment.

Nicholas Kowalski 
Rating:
5.0

Customer did not leave a comment.

Summer Broz 
Rating:
4.0

they did not have an adapter to hook up my truck

Chuck Wallace 
Rating:
5.0

Customer did not leave a comment.

Gabriel Beich 
Rating:
5.0

Customer did not leave a comment.

Jerry Sadowski 
Rating:
5.0

Customer did not leave a comment.

Megan Ringo 
Rating:
4.0

Not a thing

william yeager 
Rating:
4.0

Customer did not leave a comment.

Benjamin Wallace 
Rating:
5.0

Customer did not leave a comment.

Kim Harper 
Rating:
2.0

Unexplained extra charges

Jerald Lewis 
Rating:
5.0

Customer did not leave a comment.

DAVE MARINO 
Rating:
5.0

Customer did not leave a comment.

Brian Warner 
Rating:
5.0

Customer did not leave a comment.

Rory King 
Rating:
5.0

Owner did hook ups and tested lights and safety of operation and pointed out features of the equipment. A plus service

Rory King 
Rating:
3.0

The return was awful!! I spoke to someone on your customer service line at which time I made arrangements to return in Crete on Main street. This was not documented and the return was very VERY difficult, as I could not check it in online! My rental experience was horrible as usual! This vehicle was NOT returned on Dixie Hwy. Sad, I need to rent again tomorrow and have no other truck rental services near my home. This entire experience from beginning to end was horrific!

Michelle Moore 
Rating:
3.0

Customer did not leave a comment.

Susan Frencl 
Rating:
5.0

Great service! Great Company!

Jason Klein 
Rating:
5.0

This dealer is friendly and did a good job setting us up with the trailer.

STEVE BLAHA 
Rating:
4.0

Customer did not leave a comment.

Adam Figlewicz 
Rating:
5.0

Customer did not leave a comment.

Donald Barnoski 
Rating:
4.0

Customer did not leave a comment.

VALETTA CAREY 
Rating:
5.0

Truck was brand new - clean and perfect for our needs.

Dan Regan 
Rating:
5.0

This business has some great prices on self storage. The trailer worked well for our move.

STEVE BLAHA 
Rating:
5.0

Customer did not leave a comment.

Wanda Carter 
Rating:
3.0

Customer did not leave a comment.

JACOB FISCH 
Rating:
4.0

nothing

ROY DUBROCK 
Rating:
5.0

All good

Douglas Allison 
Rating:
5.0

i used uhaul twice now and its been a wonderful experience both times..Will continue to use them!!

Pamela Rezack 
Rating:
5.0

Customer did not leave a comment.

thomas doornkaat 
Rating:
5.0

Customer did not leave a comment.

Sotero Gordils Jr. 
Rating:
5.0

Good quality service from this dealer

Steve Blaha 
Rating:
5.0

Customer did not leave a comment.

Mike Williams 
Rating:
5.0

Quick easy and painless

Keith Casey 
Rating:
5.0

Customer did not leave a comment.

ROBERT VAIL 
Rating:
1.0

not happy with uhaul you cancelled me and made me drive to a location farther away when their was one sitting at napa 1 mile away you didn't want to rent it to me cause it was a one way truck that's stupid and just cost me more money it mileage

Ron Morrison 
Rating:
5.0

Customer did not leave a comment.

Samson Garcia 
Rating:
4.0

Customer did not leave a comment.

Christina Snedeker 
Rating:
5.0

Customer did not leave a comment.

Katherine Chafa 
Rating:
5.0

Customer did not leave a comment.

Brian Johnson 
Rating:
5.0

Very efficient and quick good service.

Judy panozzo 
Rating:
5.0

Customer did not leave a comment.

STEVE BLAHA 
Rating:
3.0

It’s all good thing had no problem

Denny Brower 
Rating:
5.0

Customer did not leave a comment.

STEVE BLAHA 
Rating:
5.0

Customer did not leave a comment.

Alicia Mayersky 
Rating:
3.0

Trailer could have been swept out. I specified a different location and was diverted to this one considerably further away. I filled out all information online and it seemed like the had to duplicate much of that when I arrived.

Robert Erickson 
Rating:
4.0

Customer did not leave a comment.

william mcintire 
Rating:
3.0

the system was down and it took 45 mins to get registered

Danny white 
Rating:
3.0

It took too much time to fill out paper work

Derrick Edmonds 
Rating:
5.0

Steve went above and beyond for our family. We will continue to use Track storage for our rentals.

Bryan Blaha 
Rating:
4.0

I booked about a month in advance. I was told 2 days before that I had to use a tow dolly not a full tow for my car. I asked if that was okay. They said yes. When I arrived to pick everything up. I was informed my car was too big. I am not happy with UHaul.

Tami Sparks 
Rating:
4.0

Customer did not leave a comment.

loy rosen 
Rating:
3.0

Customer did not leave a comment.

JEAN ROCHFORT 
Rating:
5.0

Customer did not leave a comment.

JENNIFER GIORDANA 
Rating:
4.0

Customer did not leave a comment.

Kenneth Faanes 
Rating:
5.0

Steve (Manager) was very professional & every thing went smooth! He was very efficient! Thank you U-Haul for making my move problem free!

Kenneth Shukstor 
Rating:
4.0

Vickie was very professional.

Privacy Request  |  First Impressions 
Rating:
4.0

Nothing fancy but a clean, well maintained facility.

Privacy Request  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVE BLAHA 
Rating:
2.0

Customer did not leave a comment.

Winston Williams 
Rating:
4.0

Customer did not leave a comment.

CURTIS NUNNERY 
Rating:
4.0

Although I did not end up needing this storage unit, the staff were extremely friendly and courteous. I would highly recommend using them.

Privacy Request  |  First Impressions 
Rating:
3.0

The office was hidden behind another building, so had to call the office to locate. I dropped it off, prior to business hours, so didn't see inside of location or have any direct contact with staff, outside of the phone call inquiring about drop box for key.

NAYSHON ROSEBOURGH 
Rating:
4.0

Customer did not leave a comment.

MARK BLANKENBERGER 
Rating:
5.0

Steve was a great help and accommodating. The dispatch was also helpful and friendly. Thanks everyone for your patience and assistance during a stressful time.

Jeffrey Alcantar 
Rating:
5.0

Customer did not leave a comment.

STEVE BLAHA 
Rating:
3.0

Customer did not leave a comment.

Donald Dixon 
Rating:
5.0

great customer service

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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