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Aneisha C
Customer Reviews for Track Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great job, Love the service
Jose HBe open on time and prepared. This location was not open on time and it took way too long for paperwork. The trailer that was reserved was available but no where near the truck.
Julie SI was promised an email several times to acknowledge the delivery and drop-off of trailer. I didn't receive a trailer drop-off email. My wife finally got on line to acknowledge trailer drop-off, but I am still being billed twice for one trailer # 1254B. I appreciate any help to remedy the chargers.
ROBERT SGreat!
Calvin KMy only negative comment is that the roof of the truck leaked and got my mattress very wet/water stained as well as several boxes. This issue with this truck should really be addressed so someone else doesn't go to move and their stuff ends up damaged or ruined.
TYLER DI got really great from Steve at this location.
gary wI really can’t think of anything that they can do to improve the service. The service that I received was excellent.
NATE RThank you!
Rodolfo MThis was the third location after my first location didn’t have a truck for me and was rescheduled at a second location. My second location had the truck rented out from under me and I was forced to delay my move by close to 2 hours having to go to the third location that didn’t open until later. Not blaming this operator. He was great. But the whole thing really was upsetting because I had people waiting around to load a truck that didn’t get finished loading until the evening.
RAY KThe customer service i had over the phone was horrible. The lady was extremely rude to me while u was trying to change my pick up location and time. She was so rude and was yelling at me so much I ended up hanging up on her. Very disappointed.
Brooke Mthey did not have an adapter to hook up my truck
Chuck WNot a thing
william yUnexplained extra charges
Jerald LOwner did hook ups and tested lights and safety of operation and pointed out features of the equipment. A plus service
Rory KThe return was awful!! I spoke to someone on your customer service line at which time I made arrangements to return in Crete on Main street. This was not documented and the return was very VERY difficult, as I could not check it in online! My rental experience was horrible as usual! This vehicle was NOT returned on Dixie Hwy. Sad, I need to rent again tomorrow and have no other truck rental services near my home. This entire experience from beginning to end was horrific!
Michelle MGreat service! Great Company!
Jason KThis dealer is friendly and did a good job setting us up with the trailer.
STEVE BTruck was brand new - clean and perfect for our needs.
Dan RThis business has some great prices on self storage. The trailer worked well for our move.
STEVE Bnothing
ROY DAll good
Douglas Ai used uhaul twice now and its been a wonderful experience both times..Will continue to use them!!
Pamela RGood quality service from this dealer
Steve BQuick easy and painless
Keith Cnot happy with uhaul you cancelled me and made me drive to a location farther away when their was one sitting at napa 1 mile away you didn't want to rent it to me cause it was a one way truck that's stupid and just cost me more money it mileage
Ron MVery efficient and quick good service.
Judy pIt’s all good thing had no problem
Denny BTrailer could have been swept out. I specified a different location and was diverted to this one considerably further away. I filled out all information online and it seemed like the had to duplicate much of that when I arrived.
Robert Ethe system was down and it took 45 mins to get registered
Danny wIt took too much time to fill out paper work
Derrick ESteve went above and beyond for our family. We will continue to use Track storage for our rentals.
Bryan BI booked about a month in advance. I was told 2 days before that I had to use a tow dolly not a full tow for my car. I asked if that was okay. They said yes. When I arrived to pick everything up. I was informed my car was too big. I am not happy with UHaul.
Tami SSteve (Manager) was very professional & every thing went smooth! He was very efficient! Thank you U-Haul for making my move problem free!
Kenneth SVickie was very professional.
Privacy R | First ImpressionsNothing fancy but a clean, well maintained facility.
Privacy R | First ImpressionsAlthough I did not end up needing this storage unit, the staff were extremely friendly and courteous. I would highly recommend using them.
Privacy R | First ImpressionsThe office was hidden behind another building, so had to call the office to locate. I dropped it off, prior to business hours, so didn't see inside of location or have any direct contact with staff, outside of the phone call inquiring about drop box for key.
NAYSHON RSteve was a great help and accommodating. The dispatch was also helpful and friendly. Thanks everyone for your patience and assistance during a stressful time.
Jeffrey Agreat customer service
Privacy R | First Impressions