Customer service at this location was FANTASTIC! You won't find better. Please express our gratitude to the managers (Roy and Fiona) for their support and help. Our move was a difficult one and they made things so easy for us. They were friendly, helpful, and kind. Please recognize them for their outstanding customer care. Respectfully, Kevin and Amy PullanKEVIN P.
Customer Reviews for Towne Storage Riverton 2
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Justin J.
Rental wasn't ready on time. I was charged a late fee even though it wasn't late.Julie K.
Fiona was incredible to work with. She was very professional, was always in a business matter, very helpful, and she truly went out of her way to make sure that I was taken care of. She even gave me water on two different occassion, when I picked the truck up and when I was unloading the storage unit. She wanted me to have a good experience in moving. She made me feel as if was the only customer that she had.Tony G.
El cliente no dejó un comentario.Kevin M.
It was an excellent experience. Ron was easy to work with, friendly and professional.Leslie F.
El cliente no dejó un comentario.Peyton C.
El cliente no dejó un comentario.Marie S.
El cliente no dejó un comentario.JOSHUA S.
The online check out process was really easy and worked well for us.David W.
Everything was great just the way it is, thanks a lotALEX M.
El cliente no dejó un comentario.Ann I.
El cliente no dejó un comentario.Matthew L.
El cliente no dejó un comentario.JOSHUA C.
Nothing the guy was super friendly got us the uhaul all paper work was fast and simpleJezsica A.
El cliente no dejó un comentario.Sarah H.
El cliente no dejó un comentario.Arnold B.
El cliente no dejó un comentario.Walter C.
Front desk staff, Tammy(?), was extremely helpful and a joy to work with.Sharie K.
Nothing. It was fabulous.Shelley B.
This location office staffs are very nice and friendly. They do service very satisfactory. GraciasJeon J.
El cliente no dejó un comentario.Benjamin H.
Excelent service, efficient and friendly, great deal.,Jose R.
Everything was great, went very smooth!James A.
I had a good experience with the pickup and drop off however I was charged for not filling the tank that I strongly dispute. I topped off the gas and the gauge was showing above the Full line at the time of drop off.Jason C.
The van side door kept falling off the track. Otherwise, everything was great! I informed the manager upon return. Also, I greatly appreciated the manager maintaining strict COVID-19 distancing -- mask, floor measured and taped at 6 feet, single use pen, hand sanitizer on the counter. I'm over 60 yrs old. So I really appreciated that courtesy. ¡Gracias!Nyman B.
El cliente no dejó un comentario.mark T.
Checking in online took over a half hour because I was stuck in "Awaiting Approval" for over 20 minutes. That part of the process must be sped up or have some way of letting the user know that it hasn't just frozen up.Kent P.
El cliente no dejó un comentario.WILLIAM R.
El cliente no dejó un comentario.Debbie K.
El cliente no dejó un comentario.Joseph B.
The owner went over my paperwork (driver's license, address, credit card) even though I'd already checked in online. Not a big deal, but it seems pointless to do the online check-in if you'll have to verify all the information twice. The whole process didn't take too long, but better coordination/communication between the website and people behind the counter would vastly improve the experience and save everyone valuable time.Alessandro S.
El cliente no dejó un comentario.Nathan W.
El cliente no dejó un comentario.Tony B.
El cliente no dejó un comentario.Young C.
El cliente no dejó un comentario.Johne B.
El cliente no dejó un comentario.Dennis T.
No complaintsrex F.
El cliente no dejó un comentario.MIKE A.
El cliente no dejó un comentario.Kassidie C.
Great customer service.David P.
Outstanding - prompt and the truck was clean and operated perfectly. Great experience with the location and person checking out the equipment..Mark M.
Everything was lined up perfect. Moving is already stressful. But when things go smoothly with important aspects of getting everything together, it's a huge relief. Tammy was so nice in helping me. It was actually calming. I read some reviews before choosing this place because I had a bad experience with a different location. I would highly recommend this place. Tammy was awesome!Tammy Q.
El cliente no dejó un comentario.ROY C.
Since the last time I rented, Uhaul has done an excellent job of leveraging technology to make the rental process more convenient and simple.Jared M.
El cliente no dejó un comentario.Paul F.
El cliente no dejó un comentario.Paul F.
El cliente no dejó un comentario.Daniel M.
Tammy was awesome to work with and very accommodating.Stephen M.
El cliente no dejó un comentario.Catherine G.
El cliente no dejó un comentario.Garritt C.
El cliente no dejó un comentario.Stephen S.
Tammy was awesome...Jeannette A.
El cliente no dejó un comentario.Paul S.
El cliente no dejó un comentario.Thom C.
El cliente no dejó un comentario.George B.
Overcharged for blankets, got it resolved but took timeDane F.
Neither the pick up site or the drop off site were UHaul owned and opporated, they were left to hold UHaul's on line screw-ups which I find to be despicable. UHaul corporate has simply got to practice and excersize better customer service or their run as the King of â€œdo it yourself â€œ moving will certainly fall into jeopardy! Not very impressed with UHaul Corp.JEFF H.
El cliente no dejó un comentario.Miguel C.
El cliente no dejó un comentario.Miguel C.
It was great.Cody M.
El cliente no dejó un comentario.Eric S.
El cliente no dejó un comentario.Collin R.
Both the Office Manager and Assistant were very helpful and helped w/accommodating our needs. Best service! Vehicle was clean and easy to handle and we appreciated renting from this location. Thx GibbonsJoyce G.
El cliente no dejó un comentario.Melissa C.
truck want there at time of pickup and everything was soaking wet by the time we got our destinationLee I.
El cliente no dejó un comentario.Debra P.
El cliente no dejó un comentario.LESLIE F.
El cliente no dejó un comentario.Jacob R.
I'm drawing a blank on the man's name that assisted me, but he was incredibly friendly and helpful. I have worked in a 5 star hotel for several years, and his service was on par with it.Dustin A.
The receptionist was excellent!Neil W.
El cliente no dejó un comentario.Nancy R.
Just keep being great.Felipe M.
El cliente no dejó un comentario.Gabriel M.
El cliente no dejó un comentario.Marc I.
1. The location needs more customer parking available. 2. The cab was not clean when we picked it up. When we dropped it off at the other location, we were blamed for having spilled soda and for a dirty cab. At no time was there ever food in the cab during our move. We had the truck for about five hours total, and returned it in the same condition it was when we picked it up. Gratefully, the manager at the drop off location believed that we did not make the meeting and we were not charged an additional fee.Virginia S.
El cliente no dejó un comentario.Joy F.
The mobile check in was horrible. The agents would verify the head shot and drivers license and send it back to the beginning, but would never say what was wrong. It took four agents before someone actually Told us the problem.Tiffany B.
Very friendly service at the location, truck was ready to go when I arrived. Would rent from again.Derek C.
Easy to reserve online. I did the online check in and was only in the office less than 10 minutes when I picked up the truck.Brett B.
I got charge $25 for cleaning?Tiffany S.
I have moved many times and have used Uhaul, this location has by far been the most professional, kind and just an over all great place! Mary was the best person we have ever worked with!!! I would highly recommend this Uhaul location!!! By far the best place!!! Thank you! Rony and KatherineRony W.
Great service. Convenient location and very very clean. Truck was almost new. Could not have been easier.Madelyn G.
This Riverton location is hands down the best in the South end of Salt Lake County. They were beyond courteous and very professional. The truck was outside and all the paperwork ready to go when I arrived. Roy and Mary are customer service driven and I will go to this location from now on. I recommend them to anyone who is looking for a moving truck, cargo van or towing trailers. They will not let you down!Michelle J.
Great customer service by person renting out truck to me.TIMOTHY C.
El cliente no dejó un comentario.Gene W.
El cliente no dejó un comentario.Shawn C.
El cliente no dejó un comentario.aaron S.
El cliente no dejó un comentario.NANCY J.
I just wanted to compliment your excellent employee service. I think her name was Mary...went above and beyond and was amazing in my opinion. She waited for me after closing hours so I could complete this rental for the weekend. I will highly recommend this location to others because of her positive and most helpful attitude!! It made all the difference in a successful rental. Thanks again so much Mary!! U-Haul is very lucky to have such an excellent employee. :)Nancy S.
El cliente no dejó un comentario.KENT S.
El cliente no dejó un comentario.Hillary J.
El cliente no dejó un comentario.SIMON M.
El cliente no dejó un comentario.Alison C.
Mary was very helpful and nice excellent customer service skills and experience.KENNETH B.
Great job!ALLISON C.
El cliente no dejó un comentario.MARINA S.
Both Dave on the southern end and Mary on the northern end made our one-way move as painless as possible. Keep them happy, because they sure kept us happy!PAR R.
I was charged for 2 rental periods because I returned the truck 26 minutes after 2pm. However, the process of completing the paperwork in the office took up more than 30 minutes, delaying my 8:00am pickup time. I would like this correct so I'm not charged $90 more because of this. Gracias.Daniel L.