Customer Reviews for Towne Storage Riverton 2
(U-Haul Neighborhood Dealer)

146 reviews

12367 S 4000 W   Riverton, UT 84065

(801) 254-7760

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    8 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(801) 254-7760

12367 S 4000 W
Riverton, UT 84065

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    8 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The receptionist was super efficient, yet friendly when we arrived to pick up our truck. She explained things thoroughly. The truck was clean and ran well.

Jody Lemanski 
Rating:
5.0

Customer did not leave a comment.

Nancy Johnson 
Rating:
5.0

Customer did not leave a comment.

John Anderson 
Rating:
5.0

Customer did not leave a comment.

Randy Haws 
Rating:
5.0

Customer did not leave a comment.

Yaojun Lu 
Rating:
5.0

Customer did not leave a comment.

Christopher Drisdom 
Rating:
5.0

The attendant who helped us was very courteous and thoughtful. It made me want to move more often!

Justin Sherwood 
Rating:
4.0

Customer did not leave a comment.

Tim Hanson 
Rating:
5.0

The person who helped with my checkout was amazing! Super friendly, fast and really helpful. I was running short on time and had to come back and get truck after a ran an errand. She went out of her way to load the dolly I needed in the back to save me time. She was great!!

Danny Loewen 
Rating:
2.0

Customer did not leave a comment.

Ricardo Fernandez 
Rating:
5.0

Customer did not leave a comment.

Charlotte Canella 
Rating:
5.0

Customer did not leave a comment.

German Loesener 
Rating:
3.0

Customer did not leave a comment.

Audriana Luper 
Rating:
3.0

Door seals need attention / rework for quicker ride on highway. Better seat and steering wheel.

Dale Olsen 
Rating:
5.0

Customer did not leave a comment.

A.J. Ormond 
Rating:
5.0

Customer did not leave a comment.

Carlos Urdaneta 
Rating:
5.0

exactly what I expected. The lady who helped me was terrific. Very personable and told me everything I needed to know. Great experience today

Ron Nelson 
Rating:
5.0

I needed more information about return protocol before dropping off the key

Charlotte Canella 
Rating:
5.0

Gentleman at the desk was very friendly, helpful and got me on my way quickly.

Michael Jensen 
Rating:
5.0

I was charged and additional $14 for SafeMove insurance without being asked or even notified. The manager at the facility explained later that she did not have the ability to take SafeMove insurance off a rental contract. I have tried for to weeks to get the $14 back, with no success. Uhaul has refunded and recharged my card several times, for the same $49.94. It seems that nobody can figure out how to make it right. Please don’t advertise a truck for $19.95 (+gas and tax), when you’re going to add $14 to the charge, without consent or notice. Tell the consumers up front that your small truck is $33.95 (+gas and tax), because that is what you’ll be charging. I won’t be renting from Uhaul again, unless I get my $14 back.

Kathy Woodcox 
Rating:
5.0

Customer did not leave a comment.

Linette Mansouri 
Rating:
5.0

Customer did not leave a comment.

DALE HANSEN 
Rating:
1.0

I was charged $50 for being late because of my newborn child

Trevor Long 
Rating:
3.0

The U-Haul app did not work! I was not able to get my truck until 3hrs later!!!

MATINA AIONO 
Rating:
5.0

Truly appreciated the person who opened the office early to help me get the truck since the U-Haul web and app refused to accept my GPS location and the U-Haul phone support person said she didn't know what to do.

Bob Fee 
Rating:
5.0

The woman who works there is the best. She is the nicest person ever.

Randy Bodily 
Rating:
5.0

Customer did not leave a comment.

Jay Jeffs 
Rating:
5.0

Easy pick up and drop off. The attendant was easy to coordinate with.

Nels Hansen 
Rating:
5.0

Marina was pleasant

VERN PALMER 
Rating:
4.0

You cancelled my first reservation and charged me a cancellation fee because I was a little late and I had to rebook. Won’t be booking with you guys again

Cory Roisum 
Rating:
5.0

Customer did not leave a comment.

Linette Mansouri 
Rating:
5.0

Customer did not leave a comment.

Able Ortega 
Rating:
5.0

Customer did not leave a comment.

Steven Schaffer 
Rating:
5.0

Customer did not leave a comment.

Jeanne Bowman 
Rating:
3.0

use the truck for three hours and pay almost 200$ they are too expensive

Oswaldo Rodriguez 
Rating:
3.0

The interior of the truck was dirty

Josue Llil 
Rating:
5.0

Customer did not leave a comment.

Orlando Maturana 
Rating:
5.0

Friendly service and truck was quick and easy to rent not having to do it on line!. The service center was clean also!. I will definitely rent here again and recommend you guys to friends and family.

THOMAS NICHOLSON 
Rating:
4.0

Long walk to truck. Staff was awesome

STEVEN KING 
Rating:
5.0

Customer did not leave a comment.

TAYLOR LEAVITT 
Rating:
5.0

Make sure the truck has a general moving dolly with the rental.

mike fleenor 
Rating:
5.0

Customer did not leave a comment.

Jared Petersen 
Rating:
5.0

Customer service at this location was FANTASTIC! You won’t find better. Please express our gratitude to the managers (Roy and Fiona) for their support and help. Our move was a difficult one and they made things so easy for us. They were friendly, helpful, and kind. Please recognize them for their outstanding customer care. Respectfully, Kevin and Amy Pullan

KEVIN PULLAN 
Rating:
4.0

Customer did not leave a comment.

Justin Jolley 
Rating:
2.0

Rental wasn’t ready on time. I was charged a late fee even though it wasn’t late.

Julie Koldewyn 
Rating:
5.0

Fiona was incredible to work with. She was very professional, was always in a business matter, very helpful, and she truly went out of her way to make sure that I was taken care of. She even gave me water on two different occassion, when I picked the truck up and when I was unloading the storage unit. She wanted me to have a good experience in moving. She made me feel as if was the only customer that she had.

Tony Gilreath 
Rating:
5.0

Customer did not leave a comment.

Kevin May 
Rating:
5.0

It was an excellent experience. Ron was easy to work with, friendly and professional.

Leslie Fife 
Rating:
5.0

Customer did not leave a comment.

Peyton Collins 
Rating:
5.0

Customer did not leave a comment.

Marie Shipman 
Rating:
5.0

Customer did not leave a comment.

JOSHUA SIMPSON 
Rating:
5.0

The online check out process was really easy and worked well for us.

David Williams 
Rating:
5.0

Everything was great just the way it is, thanks a lot

ALEX MONTOYA 
Rating:
5.0

Customer did not leave a comment.

Ann Ibrahim 
Rating:
2.0

Customer did not leave a comment.

Matthew Lichtie 
Rating:
5.0

Customer did not leave a comment.

JOSHUA CANNON 
Rating:
5.0

Nothing the guy was super friendly got us the uhaul all paper work was fast and simple

Jezsica Ann 
Rating:
5.0

Customer did not leave a comment.

Sarah Hales 
Rating:
5.0

Customer did not leave a comment.

Arnold Bachman 
Rating:
5.0

Customer did not leave a comment.

Walter Cline 
Rating:
5.0

Front desk staff, Tammy(?), was extremely helpful and a joy to work with.

Sharie Kunz 
Rating:
5.0

Nothing. It was fabulous.

Shelley Brooks 
Rating:
5.0

This location office staffs are very nice and friendly. They do service very satisfactory. Thanks

Jeon Juhong 
Rating:
5.0

Customer did not leave a comment.

Benjamin Hanson 
Rating:
5.0

Nothing

Israel Fuenmayor 
Rating:
5.0

Excelent service, efficient and friendly, great deal.,

Jose Ruelas 
Rating:
5.0

Everything was great, went very smooth!

James Arrington 
Rating:
4.0

I had a good experience with the pickup and drop off however I was charged for not filling the tank that I strongly dispute. I topped off the gas and the gauge was showing above the Full line at the time of drop off.

Jason Chilcote 
Rating:
5.0

The van side door kept falling off the track. Otherwise, everything was great! I informed the manager upon return. Also, I greatly appreciated the manager maintaining strict COVID-19 distancing -- mask, floor measured and taped at 6 feet, single use pen, hand sanitizer on the counter. I'm over 60 yrs old. So I really appreciated that courtesy. Thank you!

Nyman Brooks 
Rating:
5.0

Customer did not leave a comment.

mark tenney 
Rating:
4.0

Checking in online took over a half hour because I was stuck in "Awaiting Approval" for over 20 minutes. That part of the process must be sped up or have some way of letting the user know that it hasn't just frozen up.

Kent Pimentel 
Rating:
5.0

Customer did not leave a comment.

WILLIAM ROGERS 
Rating:
5.0

Customer did not leave a comment.

Debbie Keller 
Rating:
5.0

Customer did not leave a comment.

Joseph Bissey 
Rating:
3.0

The owner went over my paperwork (driver's license, address, credit card) even though I'd already checked in online. Not a big deal, but it seems pointless to do the online check-in if you'll have to verify all the information twice. The whole process didn't take too long, but better coordination/communication between the website and people behind the counter would vastly improve the experience and save everyone valuable time.

Alessandro Sacco 
Rating:
5.0

Customer did not leave a comment.

Nathan Worthington 
Rating:
5.0

Customer did not leave a comment.

Tony Bernardo 
Rating:
5.0

Customer did not leave a comment.

Young Cho 
Rating:
5.0

Customer did not leave a comment.

Johne Brennan 
Rating:
5.0

Customer did not leave a comment.

Dennis Townsend 
Rating:
5.0

No complaints

rex firth 
Rating:
5.0

Customer did not leave a comment.

MIKE APPLEGATE 
Rating:
5.0

Customer did not leave a comment.

Kassidie Cole 
Rating:
5.0

Great customer service.

David Pettit 
Rating:
5.0

Outstanding - prompt and the truck was clean and operated perfectly. Great experience with the location and person checking out the equipment..

Mark Meierhoff 
Rating:
5.0

Everything was lined up perfect. Moving is already stressful. But when things go smoothly with important aspects of getting everything together, it's a huge relief. Tammy was so nice in helping me. It was actually calming. I read some reviews before choosing this place because I had a bad experience with a different location. I would highly recommend this place. Tammy was awesome!

Tammy Quick 
Rating:
5.0

Customer did not leave a comment.

ROY CHRISTENSON 
Rating:
5.0

Since the last time I rented, Uhaul has done an excellent job of leveraging technology to make the rental process more convenient and simple.

Jared Mackey 
Rating:
5.0

Customer did not leave a comment.

Paul Fixmer 
Rating:
5.0

Customer did not leave a comment.

Paul Fixmer 
Rating:
5.0

Customer did not leave a comment.

Daniel Murphy 
Rating:
5.0

Tammy was awesome to work with and very accommodating.

Stephen Molloy 
Rating:
5.0

Customer did not leave a comment.

Catherine Garrett 
Rating:
5.0

Customer did not leave a comment.

Garritt Chrzanowski 
Rating:
1.0

Customer did not leave a comment.

Stephen Stucker 
Rating:
4.0

Tammy was awesome...

Jeannette Alo 
Rating:
5.0

Customer did not leave a comment.

Paul Schouten 
Rating:
5.0

Customer did not leave a comment.

Thom Carter 
Rating:
5.0

Customer did not leave a comment.

George Bailly 
Rating:
4.0

Overcharged for blankets, got it resolved but took time

Dane Falkner 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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