Customer Reviews for Town and Country Repair LLP
(U-Haul Neighborhood Dealer)

160 reviews

19435 State Rte 190   Delphos, OH 45833
(Near Defiance Trail)

(419) 604-3069

Office Hours

  • Monday - Friday:
    9 am - 11:30 am / 12:30 pm - 5 pm
  • Saturday - Sunday:
    9 am - 11:30 am / 12:30 pm - 2 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(419) 604-3069

19435 State Rte 190
Delphos, OH 45833
(Near Defiance Trail)

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 11:30 am / 12:30 pm - 5 pm
  • Saturday - Sunday:
    9 am - 11:30 am / 12:30 pm - 2 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Nicholas Brink 
Rating:
5.0

Customer did not leave a comment.

PURNELL HORTON 
Rating:
3.0

for my U-Haul truck reservation. I was only given enough miles to travel from the U-Haul truck pickup location to the U-Haul drop off location. My destination was further than the drop off location so then i had to pay the extra miles. I feel that the miles from the U-Haul pickup location to the house where we load the truck and also the miles from the drop off location to where we unload the truck should be included in the reservation.

Jan-kees Fokker 
Rating:
1.0

Very disappointing when I picked the trailer up. Tried finding someone and no one was around or even answered their text ( as the sign said to do ). Even after returning it, still no acknowledgment. I will rent from UhAUL again as my experiences have always been excellent but I will avoid this location if all possible

BRIAN FEDDERKE 
Rating:
4.0

Customer did not leave a comment.

Rob Timbrook 
Rating:
5.0

Nice lady helped us there would definitely recommend them to anyone in the area 👍

James Scarberry 
Rating:
1.0

This place is nothing more than a small dirt lot in the middle of nowhere with abandoned cars and a few U-Haul units. I didn’t feel safe unhitching and doing self check-in there in near dark conditions. My wife is dropping her trailer in the morning and no way is she going there. I was further disappointed when I tried to secure another drop off location but was told customer service can’t make that change and I have to call the scheduler in the morning. If I can make ALL the arrangements through the app and conduct self check-in, then I should be able to change the drop off location online as well.

WILL LEVY III 
Rating:
1.0

The address is Delphos but the location is in Ft Jennings. There is no gas Station to fill tank. Had to drive to another town to get gas.

ALLEN WHITTINGTON 
Rating:
4.0

Customer did not leave a comment.

RON SNEARY 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Etgen 
Rating:
5.0

Customer did not leave a comment.

Jeff Etgen 
Rating:
1.0

I was not given a dolly and furniture pads like I ordered. Jennica was very unprofessional. She gave me a truck with a check engine light on to drive for two hours. Said it would be fine. Terrible experience

Laura Klausing 
Rating:
5.0

Customer did not leave a comment.

Harold Birkemeier 
Rating:
5.0

Customer did not leave a comment.

Charles Vorst 
Rating:
3.0

Customer did not leave a comment.

Bain Wannemacher 
Rating:
5.0

Jenn was FABULOUS…!!!! It was a spectacular experience….!!!!! Thanks again!

Diane Miller 
Rating:
4.0

Customer did not leave a comment.

Madison Baumann 
Rating:
5.0

Customer did not leave a comment.

Holly Boecker 
Rating:
5.0

Customer did not leave a comment.

Joy Milligan 
Rating:
3.0

Customer did not leave a comment.

Chad Wurst 
Rating:
5.0

Not a thing

Eric Thomas 
Rating:
4.0

Customer did not leave a comment.

RON DEWITT 
Rating:
5.0

Customer did not leave a comment.

Scott Eddy 
Rating:
4.0

Customer did not leave a comment.

Aaron Binkley 
Rating:
5.0

Customer did not leave a comment.

Robert Haynes 
Rating:
1.0

Contract was stated to return to Town and Country Repair LLP 19435 State Rte 190 Delphos, OH 45833 Upon arrival, there was a sign stating to stop truck at a different location by the name of Jennings Depot. After arriving at the second location, there was no drop box for key to be left. I left the truck and contacted customer service to advise of the situation and that I still had the key. Customer service advised to return the key the following day. The next morning I contacted the drop off location to explain the confusion and stated that the key would be returned in the early afternoon as I had another appointment. Between 1205pm and 1218pm I received 8 phone calls (which I did not answer as I was in the middle of my other engagement)! 8 phone calls in under 20 minutes! Along with two text messages. When I had a moment to return the calls, the man was very rude and condescending. I explained that I had spoken to someone else earlier in the morning as well as what happened the night before. After being reprimanded by him because the truck was “in the way” (there were no signs as to where to park the truck at the Jennings Depot), I told him I would have the key there within the hour. While en route to drop off the key I received yet another phone call from the rude man whose greeting to me was “where is the key?” I dropped the key off at a the depot. I will NEVER deal with those people again! I have not had to deal with anyone like that with uhaul before, but has left me wondering if I want to deal with them again. I am very disappointed that I spent such an amount of money to be treated so poorly.

Brent Geething 
Rating:
5.0

Customer did not leave a comment.

MAURICE KAI CHUNG 
Rating:
2.0

Customer did not leave a comment.

MAURICE KAI CHUNG 
Rating:
2.0

Show up when you say you'll be there instead of 30 minutes late. Know what equipment I have reserved. Don't try and make me take something smaller.

JORDAN KELLAM 
Rating:
3.0

Customer did not leave a comment.

KALENA DOWNTON 
Rating:
3.0

The app refused to upload photos of odometer. Fortunately, there was an employee there to manually check in the rental! This needs to be addressed!!

Stephen Hildreth 
Rating:
3.0

Customer did not leave a comment.

DODD SORRELL 
Rating:
5.0

Good experience

Adam Dodge 
Rating:
3.0

The whole reason we rented this was to have a ramp. It did not have a ramp and all the pictures available online showed a ramp. Also location was hard to find and not updated.

KENNETH SMITH 
Rating:
3.0

Customer did not leave a comment.

Donald Jacobson 
Rating:
1.0

Customer did not leave a comment.

Jamon Flowers 
Rating:
5.0

Customer did not leave a comment.

RONALD RASBERRY 
Rating:
2.0

When we got to the place of pick up which was Fort Jennings Depot we had to wait 15 to 20 mins before anyone would help us then after finally getting to speak to someone they told us our u-haul was canceled because we were not there at 1:00. Even after confirming pickup earlier lady said anytime after 1:00 we could pick it up. But due to road construction & a road accident we got to destination little late. Owners of depot said we have the truck down at our home which was Town & Country Repair. He said he would go pull it out. So we gave our information at depot & went to other place. When we got there no one was around to speak to on what to do there was no paperwork nothing. So I called back to depot & lady there said you'll have to call my mom. So she gave me her mom's number I called her & she said I don't have any paperwork for you since you were late & truck was canceled. I'll send it it email in a couple of hours. I never received anything from her. I had to call u-haul to find out what to do with no paperwork or information since she sent me none. I have used u-haul before but never had an experience like this.

natalie scott 
Rating:
5.0

Customer did not leave a comment.

Keith Schroeder 
Rating:
2.0

Customer did not leave a comment.

Gregory Heckel 
Rating:
2.0

Not clean, looks like a junk yard, and not professional conditions. No signage.

John Martin 
Rating:
5.0

Customer did not leave a comment.

Don Devlin 
Rating:
5.0

Next time make sure the drop off location is OPEN like they said and not a specific location that didn’t work for me.

Julian Garcia 
Rating:
3.0

Customer did not leave a comment.

Judy Brinkman 
Rating:
5.0

Customer did not leave a comment.

Walt Pitney 
Rating:
4.0

Customer did not leave a comment.

Doug Erman 
Rating:
5.0

Customer did not leave a comment.

Gregory Broughman 
Rating:
5.0

Customer did not leave a comment.

Sylvia Horstman 
Rating:
5.0

Great service. Way better than the Lima locations. I’ll use them again in the future

Tyler Risner 
Rating:
1.0

I showed up to the pick-up location, (Town and Country repairs), only to find NO uhaul equipment whatsoever. So I called uhaul, they patched me through to the owner, who then directed me to another business they own, the Jennings Depot. I arrive there, their employee who did the registration was very unprofessional, talking off the wall, seemed kinda spaced out. She tells me truck #soandso. That's it. I asked about the appliance dolly, so she said those are on the other end of the building. When I asked about them being wet from getting rained on last night, she assured me that they had just been brought that morning (after I had to wait for the employee to arrive and open the business). She indeed lied to me. They were soaking wet, including the strap on them, which I had to use to move antique wooden furniture. Then the employee secretly added additional insurance, which I clearly took off when reserving online. When I asked about additional charges that didn't show on my confirmation email, she again lied to me, stating that it was taxes and fees. Also, there was undocumented damages to the truck and she was unwilling to inspect it with me at first until I refused to leave until they were marked and documented. I specifically avoided the Jennings Depot because of the way they do business ( didn't return several phone calls about renting a truck) and I got stuck with them anyway. VERY dissatisfied.

Tim Brown 
Rating:
2.0

I called a few days before I went to pick up the truck, was given a bigger truck than originally planned and a location farther than the first as well, so we get there and the truck had just enough gas to get to a station, then the place we picked up was at least 20 miles farther than the first pick up. I get an email saying we’re being charged more for a bigger truck (that I didn’t need) and farther than intended. I will NOT recommend U-Haul to anyone!

Tina Sanders 
Rating:
5.0

Customer did not leave a comment.

Jen Nichols 
Rating:
5.0

Bridget was very helpful and nice.

Jerry Zimmerman 
Rating:
5.0

Jen was great to work with, she was friendly, knowledgeable and helpful.

Jerry Zimmerman 
Rating:
5.0

Only needed the UHaul for 2 days, said the minimum charge was 4 days. Disappointed that we were charged for days we didn't need.

Jason Goss 
Rating:
3.0

Customer did not leave a comment.

crystal hicks 
Rating:
1.0

They had 2 locations , I chose the Delphos Ohio location and when I got there they sent me down the road to there Fort Jennings office. Once I got there and started the paper work the said the trailer was back at the other location

Sara Warnecke 
Rating:
1.0

This was one of the worst place I have ever been for uhaul. At first there was no one around, then I was sent down the road to another location only to have to deal with their daughter who was unable to work the software. They ended up taking a picture of my drivers license and CREDIT CARD and sent me on my way without signing a contract. Very unusual.

Rusty Ingerson 
Rating:
2.0

First, Uhaul might want to change their website so it gives you directions to this place. We went to their website and clicked "get directions" and it took us to someplace 15 miles away from here - and they expect us to pay for THEIR error. Second, Town & Country might wanna make their dropbox a little more visible. We looked around for 10 minutes before finding the dropbox in the far back corner of the property.

Joyce Walter 
Rating:
3.0

Put the things they order in the vehicle. Not forget them

Jazmine Jornigan 
Rating:
3.0

Customer did not leave a comment.

MICHAEL CARY 
Rating:
4.0

Customer did not leave a comment.

Jim Germann 
Rating:
5.0

Excellent customer service. Great and clean equipment

Anastacia Brooks 
Rating:
5.0

Customer did not leave a comment.

CORY BOLT 
Rating:
3.0

The place I rented from did a good job. Uhaul scheduling stinks! I wasnt able to pick up the truck at the time I needed and they had me pick up the truck 45 min from my home. We were 2 hrs past our schedule and over on miles before we even started. I'm not happy at all.

Betty Glossett 
Rating:
5.0

Customer did not leave a comment.

MITCH WILKINS 
Rating:
1.0

The address is wrong in your system causing frustration and delay. the actual new locaton is fine

Rick Geething 
Rating:
5.0

Customer did not leave a comment.

Ryan Nickerson 
Rating:
4.0

Customer did not leave a comment.

Cynthia Workman 
Rating:
5.0

Jen was great!

Gary Kiracofe 
Rating:
2.0

Our trailer was not there when we went to pick it up

LISA JETTINGHOFF 
Rating:
5.0

Cannot thing of anything this facility could do to make renting the truck any easier. Very knowledgeable and pleasant. Would have been nicer If I could have picked the truck up closer to Van Wert. But that is not the rental pickup locations fault. They could not have been more helpful.

William Smart 
Rating:
4.0

Customer did not leave a comment.

donald nickels 
Rating:
1.0

I was not able to pick up the truck at the location that I reserved. I had to drive 30 minutes out of my way to pick up this truck. When I arrived at the location no one was there to give me the truck. I had to call customer service and wait 20 minutes for someone to show up. When I took the truck back to the drop off location I was told that I would not be refunded the $50 guarantee that is stated on the website. I had to wait 30 for someone at the drop off location to take the truck. I called the customer service line again to tell them of the inconvenience and poor customer service and all she could say is what do you want me to do about it. I will NEVER use Uhaul again and I would NEVER recommend it to anyone needing a truck.

JESSICA SEGURA 
Rating:
3.0

Customer did not leave a comment.

Doug Langhals 
Rating:
5.0

Customer did not leave a comment.

JOSHUA HOPPER 
Rating:
2.0

Communication between Toledo and the drop off points was not correct. The drop off point contact was not aware of the time I had coordinated with Toledo. I was not even contacted BY Toledo. I had to go online to search out my pick up location on my own even after being told I would be contacted by a rep one day from my pick up date. Doubtful I will use Uhaul in the future.

JEFF HAMMONS 
Rating:
1.0

The office area was cluttered and dirty. Took many attempts to print out contract. The blankets I ordered were not there, I had to wait for someone to go to another location to get my blankets. Thus delaying my trip as we were worring about thunderstorms.

PAULETTE BALASH 
Rating:
5.0

Customer did not leave a comment.

LARRY HEITMEYER 
Rating:
5.0

Customer did not leave a comment.

ROGER TRENTMAN 
Rating:
5.0

They helped me load boxes, haul to my storage unit and even carried everything for me. Thank you to Town and Country Repair!

Jen Nichols 
Rating:
5.0

Customer did not leave a comment.

TODD HOEHN 
Rating:
3.0

Customer did not leave a comment.

DEAN KALES 
Rating:
5.0

They were very helpful getting me what I needed. Thanks so much.

SCOTT SCHAFFNER 
Rating:
2.0

Very unprofessional. The business is run out of a body shop in someone's backyard. I did not get to meet with the lady that set up my reservation, instead dealing with her husband, who answered the door without a shirt on, and very obviously had no idea what he was doing. I was told that the truck was a one-way truck, when it was instead rented out as an in-town truck. I moved 2 hours away and had to drive it 2 hours back after I was done. I had issues during my move and had to call 5 or 6 times before I got a response. When returning the truck, I called twice, left a voice mail each time, and still did not receive a response. I had to leave the truck in the custody of whom I can only assume was her son, as nobody else was home after I called two hours in advance of my arrival. The only good thing about this experience was that the truck ran perfectly and didn't have a single issue.

JOHN KINNEY 
Rating:
5.0

Always nice people to work with. Have moved my children several times so I always use the trailers at Town and Country Repair.

MICHAEL RITCHIE 
Rating:
5.0

Good experience, lady worked with us to pick up and drop off after hours.

Paul Moeing 
Rating:
5.0

The service was very good, the owners were nice and helpful and they made us feel at home.

ROB WEBER 
Rating:
3.0

Customer did not leave a comment.

LISA TURNER 
Rating:
5.0

Customer did not leave a comment.

jim smith 
Rating:
1.0

This was the worse experience I've ever had.First of all they didnt have the size truck I reserved,then I had to go 24miles out of my way to pu the truck(and pay for milage)then when I got there I had a gun pulled on me,and the truck was dirty w/full ash tray,plus no air conditioning.I extended the time I rented the truck thru the main Uhaul,but the local place I picked it up reported it stolen and were extremely rude.When I returned the truck they refused to give me a receipt and slammmes the door in my face.I am a disabled woman and I've had nothing but the run around from this company.This is a terrible company to do business with.If you want to get screwed out of alot of money DO NOT DO BUSINESS WITH THIS COMPANY!!!

KIRBY BOWERSOX 
Rating:
3.0

Customer did not leave a comment.

Janet Taggi 
Rating:
5.0

Customer did not leave a comment.

ROGER TRENTMAN 
Rating:
5.0

Customer did not leave a comment.

DOUG LANGHALS 
Rating:
2.0

When I returned the truck the dealership was closed and there were trucks //personal sitting on the drive way no clear idea as to were the truck should have been left

DIANE STEVENSON 
Rating:
3.0

Customer did not leave a comment.

MATTHEW WILKIN 
Rating:
5.0

Customer did not leave a comment.

LEVI OMAN 
Rating:
3.0

One of the high-school boys was using profanity which caught my attention. However with other customers, they could be offended.

DOUG LANGHALS 
Rating:
2.0

There was no one available when we arrived to pick up the trailer. We had to knock in the mans door, call numerous times and he finally came out 20 minutes later. Timeliness is a major issue! I needed to be in another state by a certain time in order to sign my new lease and get keys to my new place. If this had been a bigger problem, I would hVe had major problems an not been able to move in. Overall the trailer itself was great but it was not clean On the inside. The contract says we are responsible for cleaning it out when we return it but clearly the person before is had not done so. I really loved workin with Jackie in Ottawa who booked the trailer for me! She tried really hard to help me get the best deal for my money and the most convenient location.

Jennifer Inkrott 
Rating:
3.0

Customer did not leave a comment.

EDITH HAUSER 
No reviews have been submitted for this location.

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