Comentarios del cliente para Tottle Mini Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Tottle Mini Storage

Grado total:

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Denise S. en

Grado:

Don’t book a uhaul that isn’t even ready and tell them u have to wait for it to get here. Have everything prepared for the time you book people in.

richard V. en

Grado:

El cliente no dejó un comentario.

Massimo I. en

Grado:

I would recommend for the people, very nice husband and wife. As for the truck, it was a mess, coffee spilled on the floor and cab smelt like heavy cigarette smoke. I had my young daughter with me and we had to drive with the windows down ( 5 degree weather). Once I got home, the ramp did not want to pull out as it appeared bent (I called the info line and after being bounced around finally connected with someone that could help (logistics department). We decided to keep the truck instead of spending another 1 hour to pick up a replacement but required much more heavier lifting to load and unload the truck as the ramp was not available. I was appreciative of changing the drop off location when I called in as it was much closer (saved driving 45 mins)

Rick R. en

Grado:

El cliente no dejó un comentario.

Robert H. en

Grado:

El cliente no dejó un comentario.

Jordan P. en

Grado:

El cliente no dejó un comentario.

Colleen C. en

Grado:

El cliente no dejó un comentario.

NANCY M. en

Grado:

EVERYONE was so Helpful....giving advice....and assisting in with what I needed to do in order to help my expenses...So easy to talk with Tony about my needs....and what he could provide me with.....

Shannon F. en

Grado:

El cliente no dejó un comentario.

JOSEPH F. en

Grado:

Very friendly

vito C. en

Grado:

El cliente no dejó un comentario.

phil S. en

Grado:

The experience was more than simply below average...it was absolutely frustrating to the point of wanting to cancel and walk away. If I hadn't had obligations this is what I would have done. The excruciating experience was completely due to the EXTREMELY poor customer service skills of LUCY the Hamilton traffic supervisor. The booking was quoted wrong twice...the location of pick-up was changed to a more distant location and the attempts at remediation were totally inadequate. I will NEVER book any equipment with U-Haul in the future and will be contacting head office personally with a more complete summary of the events of this totally unsavoury experience.

Rudy D. en

Grado:

Best Pu location so far the gentleman there was excellent it helped brighten our busy day thanks again

Greg N. en

Grado:

El cliente no dejó un comentario.

Peter V. en

Grado:

El cliente no dejó un comentario.

John B. en

Grado:

I do not understand your policy of taking a reservation for truck size and location and then changing it. I did not need a 15' truck to move a one bedroom apartment. I rented a 10' only because there were no 9' vans available. to have this changed less than 24 hours before pick up cause unnecessary stress. The location change added another hour to my long moving day. The on site worker was great and tried to accomodate me as best as possible

Sandy C. en

Grado:

I ran into an issue: the truck I had reserved was not available which caused inconvenience and stress as many people were arranged for the move. Tony @ Tottle Mini was very helpful and Tiffany @ 1-800 U haul was understanding and helpful. The issue was resolved to my satisfaction.

BREANNA M. en

Grado:

Dealer was awesome I would appreciate a follow up call though on your call center. First time I called the lady made my reservation for the wrong city. Then two days before reservation I had to get that changed and figured out. Also the dealer was only open at 11 which is not practical for a pick up time. And getting a 24 hour truck meaning pick up by 5 and drop off by 5 the next day isn’t very realistic. Also call center second call all recorded I called to possibly cancel as no kms were included and I was going To switch to a different company and the man told Me I had 30 kms included. Then the 3 rd time I called as I had to edit my order because they put the wrong pick up location and to adjust the time as 12 pick up would not work on the day of the move. The man was very rude and told me no kms came with it. I told him I wanted him to check the second call I made there as that guy told me I had 30 included. He told me it would take 24 hrs to look into this matter. It’s been 3 days at least now and still no follow up with him we have already used the truck now and paid. I would like a follow up phone call to discuss this matter further. Moving is already stressful then to add this. Doesn’t seem right

Angelina-Rae O. en

Grado:

Horrible company. Will never use again nor recommend Uhaul to anyone.

William D. en

Grado:

El cliente no dejó un comentario.

Michelle T. en

Grado:

Great customer service. Very helpful!

Laura W. en

Grado:

The drop off location was closed when I took the vehicle back so I have no comment.

Sandy C. en

Grado:

El cliente no dejó un comentario.

Roger N. en

Grado:

El cliente no dejó un comentario.