Location poor rate was because Google Maps and GPS mislead this locationEduardo M.
Customer Reviews for Totem Self Storage
(U-Haul Neighborhood Dealer)
Kent, WA 98031
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 10 a. m. - 5:30 p. m.
- Vie. - sáb.: 9:30 a. m. - 6 p. m.
- Dom.: 9:30 a. m. - 5 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I received excellent customer service.Ronnie K.
Just keep it the way you did. But next time, try to clean the front of the truck.Johnny M.
Good staff treated friendlyMANPREET B.
They were amazing! Told me they had the space for my rental and all. They ONLY part of the transaction that was enjoyableMarcola R.
When we returned the truck we filled up the gas tank. We received the invoice and they charged us for 4 gallons when we already filled it back up.EllaReighn M.
El cliente no dejó un comentario.Jeff P.
I AME very happy a good customer serviceMohammed M.
I locked the keys in the truck because the office was closed and they charged me a locksmith fee because they said they only had one key to the truck I think that's totally unacceptable and I believe I really need a refund.Anthony K.
El cliente no dejó un comentario.Brooke F.
We rented a U-HAUL for mobile pick up and when we arrived to pick it up it was parked our front because we were picking up outside of normal hours. However when we tried to do the pick up the mobile part wouldn't work it kept saying we had to have it hand delivered at 9:30am when the location opened. Come to find out everything on our end was down but for some reason our order didn't have a vehicle assigned to it. We were over an hour late to our fundraising event because of this. We were offered an extra hour which was unnecessary because our event was over at 1pm and we already had the rental until 4;30pm. We should not be charged or at the very least receive a discount for this rental for this huge inconvenience. Also the check engine light was in the entire time.Roger M.
I was charged for a dolly I requested butt was never provided. Never saw the bill before being charged. Emailed about the dolly charge to the suggested email address and got no response.William M.
I cannot think of anything you could do to improve the service at this location, the staff at Totem self storage were very friendly and pleasant to work with, the facility was very clean and convenientJAMES L.
El cliente no dejó un comentario.Jinder S.
El cliente no dejó un comentario.Signh B.
El cliente no dejó un comentario.Omar O.
Great service- best uhaul experience we've had. Agent was very helpful and friendlymichael T.
El cliente no dejó un comentario.David C.
I think the place were I got my u haul ( totem storage) charged me to much and I could only rent it for two hours. They ripped me off. A sh*t hole place to rent a storage.Michael M.
Your staff and management at totem are fabulous . Everybody there was so helpful and understanding. All of your help was very much appreciated.margaret S.
Make online reservation firm and not changeable. Every time i make and choose an online reservation it always changes. Rep that called back is not friendly. If you're going to change my online reservation system each time, why have it at all.Teja S.
Very rude people at the front deskJonnetta G.
El cliente no dejó un comentario.CHRISTY F.
Not everyone has a "smart phone". Process was awkward without one.GERALD P.
Truck was so dirty over priced and bad customer service!LINDA R.
El cliente no dejó un comentario.ELISABETH R.
Said to drop key gave picture didn't exist so we dropped it in the business drop boxMELISSA T.
El cliente no dejó un comentario.FELIPE G.
Over charge and not helpful to explain the total amount and rude customer serviceRONALD G.
All was goodJulia M.
The vehicle was given to me with 1/8 tank of gas. That didn't seem like very good customer service, but I guess it's not like a rental car agency where you return it full. And there's no reimbursement for extra gas at the end of your rental period. Seems like a double standard.JAMES O.
Uhaul booked me a truck for 8am, I showed up and Uhaul website wouldn't let me self-checkout, which made me late for my movers. I had to go. back to my apartment to let my movers in and came back to the rental location and they told me I was late and almost gave my truck away.DEBORAH F.
El cliente no dejó un comentario.SONNY CRIS O.
El cliente no dejó un comentario.CHARLES RICHARD A.
El cliente no dejó un comentario.NONE M.
El cliente no dejó un comentario.MARC S.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.RICARTE R.
El cliente no dejó un comentario.Aaron R.
El cliente no dejó un comentario.MARCUS B.
El cliente no dejó un comentario.SAMIR K.
El cliente no dejó un comentario.DAVID N.
Everything is goodTARIKU G.
Have a leasing agent for storage separately from truck rental. Over 20 minute wait for pick up.JOHN H.
El cliente no dejó un comentario.TIFFANY DIANE P.
Equipment option was not applicable to this location, please update on your site which stores actually carry which items. Person there was great; very apologetic, but I would have picked a different location if I had known none of the rental equipment (moving dollies) was even available there.CORY K.
El cliente no dejó un comentario.ROBERT TERRY B.
It would have been nice to pick up the truck where it had been reserved. That station was 2 miles away not the 20 miles I had to go to actually pick it up. THe pla e was fine, the lady very nice, the drive a waste of time.PAUL ROBERT K.
El cliente no dejó un comentario.ALBA M.
El cliente no dejó un comentario.WONDWOSEN T.
Great people, wonderful experience after a disaster of trying to book a U-Haul truck online. The national office not only had long wait times, but booked my truck in New York, not Seattle.ANDY MARVIN W.
Seldom do I experience great customer service but this uhaul location had it. I will be back for my next move. GraciasMICHAEL L.
just keep on doing what you doing the lady that was there was real nice and awesomeBETTY F.
El cliente no dejó un comentario.Christina N.
El cliente no dejó un comentario.JAIME C.
The employee that helped us on Sunday 4/11 at 9:30am (TERA123) from receipt was so nice and helpful. She gave excellent customer service at pick up and drop off. Very much appreciate her!KRISTIE S.
El cliente no dejó un comentario.GARRY T.
El cliente no dejó un comentario.AHMED A.
Excellent serviceRENE CHRISTIAN E.
Excellent service and Great Rates, Thank you for making this move much betterRENE CHRISTIAN E.
Very kind team at Totem U-Haul. I will continue to do business with them.DAMON J.
How was I charged 3 gallons when I traveled less than 7 miles?MICHAEL L.
Very good thank youARDIN N.
I was charged twice & I called this place for the clarification of the bill but she was not able to answer my questions then she gave me the customer service number & disconnect my call. Don,t choose this place to book U-Hal.AMIT S.
El cliente no dejó un comentario.Joseph N.
El cliente no dejó un comentario.HANNAH BROOKS G.
El cliente no dejó un comentario.JASON GENE H.
I was served very quicklyKEVIN DEAN H.
El cliente no dejó un comentario.GREGORY DWIGHT V.
I forgot the ladys name that assisted me in the location, but she was Wonderful. Friendly, Professional, and HelpfulSHYLA T.
Excellent serviceABDUL AZIZ A.
El cliente no dejó un comentario.CHARLES ROY J.
Was rerouted without being notified and was told to go to another location only to have to wait for another truck to arrive and therefore led me having to go over time and being charged for an extra day. Staff was also horrible pushy about time and didn't listen to the situation that was just mentioned.Benjamin W.
Keep up the good workTamesio K.
Lots of dirt in the cabin floor....other than that...all was goodEDWARD C.
Do not trust whatever they tell you. You make sure you read and do everything yourself like the mobile drop off.Wilton W.
El cliente no dejó un comentario.Parmandeep K.
El cliente no dejó un comentario.Alan W.
El cliente no dejó un comentario.Molly J.
You're all perfect, keep the great work up and thank youHassan O.
The contactless Pick up is not a very useful tool, I ended up having to go in and it took 40 minutes for her to figure it out the computer kept glitchingsarah N.
Was not given equipment I rentedJoseph P.
Give a day discount as I rented a truck from 10 am to about 4 pm same day return and was still charged full amount as a 24 hr rental. I didn't have much to move. That would be a really good ideal.Robin S.
Well done.LARRY P.
El cliente no dejó un comentario.William S.
El cliente no dejó un comentario.Jeff P.
El cliente no dejó un comentario.Darrett B.
The place that we were suppose to drop it off was locked when we got there. Online it said it had after hour drop off but obviously that was false so we went to this location instead which was a block away and super easy to drop off truck after hours.Jakob W.
El cliente no dejó un comentario.Anis A.
El cliente no dejó un comentario.Kevin H.
The windshield was filthy and they did not set it up so I could pick up my rental before they opened when the reservation was to pick up before opening.Dyane M.
El cliente no dejó un comentario.Mary R.
Great and professional service from the ladies working that morning.Patti B.
Fast, friendly pick-up and drop-off with no issues. Great people.Anastasia P.
The young lady helping us with the truck rental was very friendly.Bruce L.
El cliente no dejó un comentario.Nicole D.
We brought it back at 7:30pm. We stopped by in the morning to say he didnt take a picture of mileage and we put $50 gas in it that we didnt use. She said since we didnt do online checkin (which we didnt know how) but she didnt charge us for not doing so. Looks like there is an after hours charge even though we didnt have it for full 24 hours. Seems we shouldn't be extra charged when we gave them a half tank of gas!kenneth L.
great people to work wityRichard S.
El cliente no dejó un comentario.Zachariah M.