El cliente no dejó un comentario.Walter K.
Customer Reviews for Tostam Event Rental
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The location is very slow and the customer service provided at the location is very poor . No customer service at all . The u-haul truck itself was very clean and well maintained but the location very poor customer service skills . Would not recommend .Augusto C.
5 star âï¸ âï¸âï¸âï¸âï¸STANLEY G.
I had a wonderful customer experience with the attendant.JULIUS ROY M.
The owners at the location were very friendly and helpful and answered all our questions promptly. Very sweet coupleJheanelle G.
El cliente no dejó un comentario.sofien C.
El cliente no dejó un comentario.Naman C.
Inside and out, the van I rented was in very good condition. Though someone appeared to have left behind a jacket and I had to mention the actual fuel level in the gas tank before heading out, the staff were friendly and very helpful. I would come back again and share this location with my friends if we ever needed a rental in the future.Heather V.
The key wasn't in the right place. Spent 30 mins trying to find it. The phone number provided by uhaul did not work and the location was not open for me to be able to get some assistance. Terrible experience, would never rent from here again.Samantha N.
This is the best location I have ever rented fromCHINEDUA N.
The UHaul staff was courteous, professional and friendly.SAMUEL M.
El cliente no dejó un comentario.Nifesimi O.
El cliente no dejó un comentario.Stephanie S.
Very friendly and accommodatingGurjit J.
Sustainability of pleasantries is the soul of all successful business, I appreciate pleasantries of the lady that attended to me, just maintain that and you are good to goTEMITOPE O.
Clean the truck it smelled of cigarette smoke and was dirty.glenn R.
Great customer service by Esther.DAVID T.
El cliente no dejó un comentario.Parthkumar P.
El cliente no dejó un comentario.irene S.
Went to pickup a truck for 12 noon, the person was not there, she came like it mins after, then she letting me know that the truck am picking up is there but they don't have the key, had to wait an hr before I could get a truck after my initial booking, wasted a hr of my time.Andre H.
El cliente no dejó un comentario.KULWANT N.
Picking up the vehicle was pretty easy. When I requested to get a dolly when purchasing the vehicle I expected to be there. But it wasn't. U-Haul should uphold on what we order. Also the persons who used it before me either crack the side mirror on the passenger side so it was difficult for me to change lanes. I literally had to guess and also they were garbage on the floor of the truckShannelle E.
El cliente no dejó un comentario.Johnny A.
Oddly, you can book for pickup at 8am at this location, but it doesn't open till 8:30am. Unfortunately, the owner of the shop (it is a variety store) was an hour late or more, and then the previous renter didn't return the keys to the truck! We were in a tight time schedule, and this resulted in us not being able to complete a move all in one day, and will now have to rent again. U-Haul Head office was amazing to change the pick-up to a location closer to me...and then the shop owner arrived, so we proceeded anyways. I had rented the mats, a regular truck/dolly & an an appliance truck. They only gave me 6 mats instead of the 12 & charged full price, and the regular truck...didn't have the appliance one. Disappointing experience overall...Selby H.
El cliente no dejó un comentario.Kabir K.
I had to wait an hour and half at the location for the owner to show up. I was suppose to get truck at 830 didnt get it until 1030. It fucked up my whole moving day. Worst experience ever. This location should not be allowed to rent your trucks ever again.Steven M.
El cliente no dejó un comentario.Rahul R.
El cliente no dejó un comentario.SHAWN B.
The service was great. I was treated like a valued customer. A big thank you to the woman that took excellent care of me.PAUL M.
Absolutely nothing!!! The service was amazing. Wow!! Even when the world is in crisis, I was greeted with a smile. Great positive experience.BRENDA B.
El cliente no dejó un comentario.FOUAD K.
I was going to pick up the car at 9 o'clock. But the store opened around 11:00 and did not answer any calls.Selcuk D.
Extraordinario servicio al clienteYONAS G.
Bad servicesMytran H.
Very poor customer service as the staff was continuously busy laughing extremely loud and chatting over the phone for the whole process. She would not respond to the questions asked because she was so busy chatting over the phone . Very poor customer service. I have never seen such a disastrous uhaul place in life. And when returning the key a 12 year old boy was left to run the place which was even worst experienceFARHAD A.
El cliente no dejó un comentario.Manjeet M.
El cliente no dejó un comentario.Shubhdeepsingh G.
- Uhaul app does not work on all mobile devices while trying to upload pictures so I wasted my rental time while attempting to check in or out. - Vehicle had a broken side mirror and when I had asked the dealer, she said she already knew about it.Lokesh L.
El cliente no dejó un comentario.Maria M.
Well appreciatedRICARDO P.
The person in charge went beyond to accommodate and assist me.Tony L.
El cliente no dejó un comentario.lachman A.
El cliente no dejó un comentario.COLLEEN M.
Your customer service hotline needs to respond much faster as I waited too long to speak to someone.mark N.
El cliente no dejó un comentario.Ronald B.
El cliente no dejó un comentario.Bhuwan S.
They were very helpful and quick, went extra mile to ensure that I was satisfiedolawale O.
Very good lady and the greatest customer service!!! Thank you ??Johnny K.
Very friendly and quick. Always pick from here. GraciasPRAGNESHKUMAR S.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.Mariam H.
The service that i received was excellent, the personal was very nice and helpful.ENOCK B.
Overall I was very disappointed with the service I received. I was told over the phone the deposit was $100 and when I got there I was told it was $166. The truck was full of snow, everything was frozen. There was no gas in it to begin with and the tire needed air. I didn't feel safe driving this truck at all. I didn't even want to pay for anything because the service wasn't good at all. I would appreciate if a refund could be established because I rented from an actual location before and had NO problems. I don't think I will ever use uhaul again.alexandera S.
Worst experience ever. It took one hour and 14 minutes to get the vehicle. Employ was unprofessional and untrained. Very bad experience.Manpreet S.
El cliente no dejó un comentario.sany Y.
We used this rental vehicle and picked it from near rowntree area. We only used it for 3 KM max and they have charged us 147 dollar. Please help us to fic the bill as it should not be more than 60 dolrGaurav S.
Overcharges due to confusion between miles and kilometersFadi L.
El cliente no dejó un comentario.Han Y.
I was told different rate per km at the location. And when i returned U-Haul it was way higher what you asking in the bill it was $198 something.after arguing with the owner she said i don't have to pay anything as my card was charged $78.25 so nothing more left to pay. After a month U-Haul charges me $132.76 all without my permission.This is crime.I will get the refund and will complain to consumer rights too.DHARMENDRA P.
El cliente no dejó un comentario.johnalvin C.
i pot gas but a little bit less to be ownest but the lady was like oh this is empty fuel .. they using ppleaydn J.
The owner was really not helpful. I was suppose to pick up the truck at 6:30 in the evening and his 11 year old son was asking me the questions and looking after my registration. He was (I guess) unable to find it so called her mom and she was at the store at 7:00 PM. after that she helped me out and she said that my contract will be e-mailed to me but have not received that till now. She never mentioned that I had to fuel it back as it was. Which I did as I knew the policy of uhaul as I have rented that before. Even though I was charged for the fuel. The fuel tank was already less than half and I did return the same. While returning I had to return that at 9:00 in the morning and i called her as the store was not open. I was already late for my work and than she was waiting at nearby Tims to get a coffee. She opened the store at 9:30. It was really a bad experience and will never be there and will never recommend the place.Kaival S.
Representative need to improve her behaviour.Bharat S.
El cliente no dejó un comentario.kunendran P.
The shop owner was not good with customer service very bad locationMALHAR K.
El cliente no dejó un comentario.Lian Gabriel A.
The worst experience ever ! Very unprofessional!JENNIFER R.
No dolly even though I asked for one. Odometer reading was flawed. My kms were about 30km but I got charged for 25milesZain S.
i dont have problem with the location but the uhaul system is overcharging me.Shamroze K.
The lady was patient and very informitive irealy appricate her helpfitz A.
I drove uhaul for 35 km but charged 35 miles!! Terrible experience!!!Tapan P.
The service was very helpful and accepted my driving license from Germany. We got a really new 9Â´ van.Zadig K.
Very poor customer service. Unfortunately I will never go back there. Its unfortunate.cidalia C.
El cliente no dejó un comentario.Rehan B.
My concern was from the reservation which was made a week in advance, everything was processed and when I picked up the keys I was told a the very last second, "sorry, we do not have any of your moving blankets." I ordered 3 dozen and they agreed but provided nothing, then asked if I still wanted the truck. I felt like my back was up against the wall and was in no position to cancel the truck. I could not believe it! Now I was concerned for the protection of the thousands of dollars of goods that I was about to move without damaging anything, this was extremely negligent on the company's part and grossly unfair that they did not notify me in advance if they lacked the goods that they were charging me for. Very unprofessional and my suggestion to anyone out there thinking about renting a vehicle from this company - be clear what you need, check in advance and think about other options if applicable.Rick P.
El cliente no dejó un comentario.Arpan P.
El cliente no dejó un comentario.Adrin D.
Would ask you to pay in cash rather than give your credit card on hold.. UHAUL -- billed me wrong.. We did 61 kms and got charged for 61 miles. as per them it's the same. Still waiting for a call or a credit. Thanks AntionetteAntionette R.
El cliente no dejó un comentario.vishal V.
El cliente no dejó un comentario.Musiliu M.
Esther was great. She was incredibly helpful and extremely positive. A welcome solution to repeatedly failing technology. None of the uhaul tech worked, from failed links in emails to a confirmation with a canceled reservation And no confirmation for a confirmed reservation. The check in app failed after the selfie - where it just stopped and nothing happened. Fortunately, staff called prior, checked us in and out. Uhaul, keep your customer staff! They were very positive and helpful in the Toronto office and at Tostam Rentals. CChris O.
El cliente no dejó un comentario.HARMEET S.
El cliente no dejó un comentario.adewale S.
El cliente no dejó un comentario.KEITH C.
El cliente no dejó un comentario.jose W.
El cliente no dejó un comentario.IAN M.
When I picked up the truck at 5:30pm Friday a teenaged boy as only person at location and didn't know what to do. He didn't check gas or mileage prior to me taking truck. I called the lady (mother) prior to coming but she left before I got there. When I returned the truck the following day at 4:30 the only person in the location was an 8 year old child who said his mother was at a hall. I was charged for two days rental instead of 1 and was charged for extra gas when I put back exact amount. I took pictures of gas and mileage prior to leaving with truck and advised the teenaged boy to do the same. I spoke to mother this morning who said she doesn't care and will not assist me. I want to be contacted regarding this rental ASAP.Danyelle N.