Comentarios del cliente para Top Gear Auto Sales

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Top Gear Auto Sales

Grado total:

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Linda S. en

Grado:

First off, I did not like that our location was changed. Second off, I am not sure if I will do UHaul again because, even though the towns in NY or about 5-10 miles apart, I was not eligible for the 19.99 a day and to boot, I was charged for mileage.

Cathy S. en

Grado:

Everything was quick and easy I'm renting from U-Haul again this weekend

Timothy C. en

Grado:

Made appointment over the phone. I was not told about system using my cell phone to get the code to lockbox. Very confusing. Experience ended up being ok because the owners at the location showed up and handled the situation.

Christine M. en

Grado:

El cliente no dejó un comentario.

nancy G. en

Grado:

El cliente no dejó un comentario.

Laura A. en

Grado:

El cliente no dejó un comentario.

vince G. en

Grado:

El cliente no dejó un comentario.

eileen M. en

Grado:

El cliente no dejó un comentario.

William M. en

Grado:

The agent at this location did not verify the trailer number on the trailer with what was on my receipt. It turned out that they DID NOT MATCH which caused an hour delay when I returned the trailer at the return location. However, this agent was very helpful hooking the trailer to my vehicle for me. Thank you.

Harry W. en

Grado:

Most of my cost was the mileage, a cheaper rate would be nice.

Tim W. en

Grado:

Car Trailer was great

Fabricio K. en

Grado:

The truck was filthy inside the cabin. There was coffee spilled in the cupholders, dog fur, mud on the floor and the truck had such a strong smell of cigars that I had to buy a lot of car air refreshes to make it a little better.

janice T. en

Grado:

Everyone was very pleasant and helpful

William D. en

Grado:

El cliente no dejó un comentario.

Terri K. en

Grado:

Outstanding customer service

kim K. en

Grado:

El cliente no dejó un comentario.

mark B. en

Grado:

Trailer was not ready when I got there. They had to unload the trailer before I could take it. Upon inspection the rear doors opened hard due to the lower 2 hinges on the one door being sprung and not fitting properly. Also when opened trailer doors the trailer stunk of stale beer. Must have been full of empty beer products that they had to unload. Had to leave the doors open on the trailer for a few hours to let it air out before putting anything in it. Also the guy who took my reservation (not anyone from this location) did not put down proper pick up times. The time requested was between 4 and 5pm showed at 435pm started process and your computer system added a 3rd day to the rental. Caught that before allowing them to charge my card. Returned trailer in better condition then I got it. The people at the location were very nice and great to work with other then the above situation

William H. en

Grado:

The 24/7 Truckshare system simply doesn't work. The location had my truck ready to go, but when I tried to use my phone to check in, I got a bizarre error message saying something like "no resource has been assigned" and then it crapped out. Had to call customer service to get it to work. Defeats the purpose, doesn't it? Someone didn't do their job, it wasn't at the local site. I have a good impression of the location, but a VERY POOR impression of UHaul.

Karl R. en

Grado:

I ordered a 15' truck from the Vestal Uhaul location. I arrived at Top Gear Auto Sales in Apalachin for the truck at 7:50am. I drove + walked around the place looking for the entry door. I met Matt an employee who directed me to the correct door. His coworker arrived at 8:10am. I followed them in and indicated that I had ordered a 15' truck from the Vestal Uhaul location from 8am - 8pm on Friday 3-1-19. The employee who was late complained of the Dunkin Donuts not having his coffee ordered so he had to visit a different D+D to get his correct order. I did not get out of there until 8:20am! The truck was a bit dirty in the back which I swept out with the push-broom I brought. I brought the truck back at 7:50pm and the place was closed! So I admit, I should've left the key in the drop box by the door. But I wasn't used to doing that. So I took the key with me. I thought Top Gear would be open at 8am Saturday morning. I called at 8:30am and left a message stating that they had my debit card. I checked my messages on my phone at 10am and got a message from a manager at Top Gear wondering where the key was to the truck. So I raced back to Top Gear returned the key and the manager charged me an extra hour because I didn't get the key back until 11am. They opened at 10am. I did not care fpr the tardiness of the person who opened up so late, but I admit I should have left the key in the drop box by the door. I guess I learn by my mistakes.

Charles A. en

Grado:

El cliente no dejó un comentario.

brad F. en

Grado:

El cliente no dejó un comentario.

JANINE W. en

Grado:

El cliente no dejó un comentario.

Christa D. en

Grado:

Amazing customer service by this location. Very understanding and welcoming. Lovely bunch they are there. When I need another rental I’m definitely hoping to go back to them.

KATHLEEN HENNE K. en

Grado:

Was not happy that I didn’t get a refund which I am totally imentitled to as I brought the truck back a day early. And I will be calling to complain and get my refund

Catherine B. en

Grado:

Very friendly. Easy, quick process when picking up the trailer.

Luther F. en

Grado:

El cliente no dejó un comentario.

Kathleen W. en

Grado:

Excellent experience, nice and easy drop off!

Jenny H. en

Grado:

El cliente no dejó un comentario.

Jerry P. en

Grado:

The young gentleman who helped me was courteous, friendly, and efficient; and came out to help me get the trailer hooked up to my truck as the rain was starting. Also volunteered instructions about how to return the trailer on Sunday while the place was closed. Couldn't ask for better.

amber R. en

Grado:

Associate was very helpful and went above and beyond to ensure my wife and my satisfaction. He was courteous and insightful. Thank you.

Laura W. en

Grado:

Owners were fabulous to deal with. They went out of their way to rectify a situation, and deserve 5 Starts in terms of customer service.

Chuck T. en

Grado:

Great!