Customer Reviews for Tookans Storage
(U-Haul Neighborhood Dealer)

91 reviews

13 W Pleasant St   Amherst, NS B4H1E2

(902) 667-8008

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 10 am–1 pm
Special Operating Hours
  • 3/29/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(902) 667-8008

13 W Pleasant St
Amherst, NS B4H1E2

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 10 am–1 pm
Special Operating Hours
  • 3/29/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kurt Fawthrop 
Rating:
5.0

Customer did not leave a comment.

Dion Harnett 
Rating:
5.0

Representative was friendly and professional.

Alastair Macdonald 
Rating:
5.0

Customer did not leave a comment.

Eunyoung Chang 
Rating:
5.0

I called this location to rent a truck, but Eric did not have one available for the time frame I needed but Eric was beyond amazing, very helpful, and very kind. After I called him approximately 10 times for help and advice, he went above and beyond to help me get a truck for the timeframe I needed. In the times we live in today, it’s hard to find true, genuine customer service, well I got that and so much more. So U-Haul, you have a gem in Eric and I’ve told all my friends and family about the service I received from Eric. So if you need help renting from U-Haul, call Eric 😊

Barb Gallagher 
Rating:
5.0

Customer did not leave a comment.

Tanya Snowdon 
Rating:
5.0

Perhaps offer complimentary moving blankets or Dollie’s. But otherwise, great service, very friendly and love the text I received before my pick up day to let me know that the truck was there and ready. Thank you ever so much.

tonia hyslop 
Rating:
5.0

Maybe make the trailer area closer to the customer service area. It's too far of a walk for the employees to keep going back and forth all day.

RHOODIE Issa 
Rating:
3.0

Customer did not leave a comment.

Edmond Kodua 
Rating:
5.0

Received excellent service, but had to leave a credit card because of the equipment rented which made my transaction more difficult.

Jeff Purchase 
Rating:
4.0

Not easy to identify the place as I didn’t notice a suitable sign. On the collection: All good. Easy pickup and hook up. The employee was very helpful and answered questions I asked quickly and gave me the correct info. A good experience all round. Thanks

paul maxwell 
Rating:
5.0

Excellent customer service.

Bruce Rivers 
Rating:
5.0

WE HAD GREAT CUSTOMER SERVICE. THE BACK TIRES WERE A BIT BALD THOUGH. WE WOULD STILL USE THEM AGAIN.

fred fortune 
Rating:
5.0

Customer did not leave a comment.

brian thorburn 
Rating:
5.0

Zach is the best. Very helpful

DARRYL LUDWIG 
Rating:
5.0

Customer did not leave a comment.

Justin Mcnaughton 
Rating:
5.0

Customer did not leave a comment.

john cormier 
Rating:
4.0

The tank was not completely full when I picked up the vehicle, probably $5-6 under full. I returned it full and needle showed further to the right of when I picked it up. Otherwise a great experience: truck was new and worked well, the guys were friendly and helpful, and everything went to plan. Would rent again.

Joseph Behar 
Rating:
3.0

The equipment was clean however the truck was rough riding and hard to steer. The wheel was vibrating I found and the front end of the truck seemed to be shaking alot. The mirrors were also vibrating it was hard to look in the mirrors they were shaking that badly I found.

Michel Carroll 
Rating:
5.0

Great customer service...

leo caron 
Rating:
5.0

It was great. Very courteous young man waited on us.

John Forsythe 
Rating:
5.0

Excellent service. Fantastic location.

Lawrence Weatherall 
Rating:
3.0

Customer did not leave a comment.

Sarah Carle 
Rating:
3.0

Customer did not leave a comment.

Shawna Homburg Beaumont 
Rating:
5.0

Customer did not leave a comment.

Patrick Friesen 
Rating:
5.0

Customer did not leave a comment.

brian trenholm 
Rating:
5.0

Eric is outstanding

Stuart McLea 
Rating:
5.0

For me nothing to improve, excellent service and I really satisfied..

Joseph Anor 
Rating:
5.0

Customer did not leave a comment.

Jennifer Quinn 
Rating:
4.0

No comments at this time

robert cameron 
Rating:
5.0

This i have to say is the most prompt courtesy place and helpful ever of all u haul dealers i have ever been too. I highly recommend them and for the wait on the phone in moncton area it seriously be faster to drive 45 min to amherst and deal with these guys right away. Hats off to new Amherst location......

ATLANTIC AUCTIONS 
Rating:
5.0

Customer did not leave a comment.

Stuart McLea 
Rating:
5.0

Customer did not leave a comment.

Val Cormier 
Rating:
5.0

Customer did not leave a comment.

Jaswinder Singh 
Rating:
5.0

Customer did not leave a comment.

Michell Gogan 
Rating:
5.0

Customer did not leave a comment.

Christopher Jame Prince 
Rating:
5.0

The guy that handled our transaction was super courteous and helpful.

Kiko Mengual 
Rating:
5.0

Very friendly and knowledgeable operator. He was easy to reach and very organized.

brian Dean 
Rating:
5.0

Customer did not leave a comment.

Jessica Wilson 
Rating:
5.0

Excellent location - very friendly and helpful staff, super clean place, large lot for returning vehicles. Thank you!

Joyce Morouney 
Rating:
5.0

The customer service rep was fantastic. Very friendly and explained all the details and options to me. I would recommend using this location to people just based on the CS experience alone. Well done!

Glenn Theriault 
Rating:
3.0

Customer did not leave a comment.

Irene Mallais 
Rating:
5.0

Customer did not leave a comment.

rebhecca fisher 
Rating:
5.0

Beautiful and very clean building, nick was very helpful and made the process quick and painless. 100% recommend and way better than any other uhaul experience that I’ve had. Made to feel comfortable before hand and nick made sure I understood all the details in the contract. Last minute truck rental I thought it would be a pain, it wasn’t. Way better than the other location in Amherst (not to mention a lot more friendly, clean, could get a coffee while waiting, more knowledgeable, willing to help and less sketchy). Thank you nick & uhaul.

Kieanne McCallum 
Rating:
3.0

Not the personal shop/business specifically that I had a problem with. But the online side of things made my rental process take longer then necessary or needed. Then my whole move got interrupted because it was “after moving hours” for the building, causing me to returned the truck shortly after 11:30, to find out the building has no wifi so I couldn’t confirm my drop off of the truck at the location like the app requests. Once again, was a mobile/online problem. Not the actual locations fault. The official U-haul support (1-800) number was very helpful and efficient thankfully!

Brendon Dorey 
Rating:
5.0

Service was excellent. Customer Service representative was terrific very pleasant very helpful. Equipment was in excellent shape.

Todd Levy 
Rating:
5.0

Customer did not leave a comment.

Christopher Nicholls 
Rating:
5.0

Everything was top shelf A-1! Nice truck well equipped and very clean. Handled well on highway. Service guys great with explaining everything up front which was the way it was when I turned it in in Hammonds Plains. Would use again anytime.

jim black 
Rating:
4.0

Customer did not leave a comment.

keith moses 
Rating:
5.0

Customer did not leave a comment.

Anne Schalk 
Rating:
5.0

friendly, efficient and helpful. good location. will use again when needed.

peter waygood 
Rating:
5.0

Customer did not leave a comment.

preston mclean 
Rating:
5.0

I don't think there is anything to improve. Excellent customer service. Will be dealing with that location again if I ever need to. Deffently will recommend that location to others. Thank you

paul lewis 
Rating:
5.0

Service was excellent and very helpful. Nothing needed to improve on already great service!

lesley hart 
Rating:
5.0

Customer did not leave a comment.

Ed Casey 
Rating:
5.0

Customer did not leave a comment.

phillip baxter 
Rating:
5.0

Customer did not leave a comment.

Colin Hicks 
Rating:
5.0

Hopefully and friendly

Mark Thompson 
Rating:
2.0

The uhaul was not cleaned off door qas frozen shut and their qas a bed in it.I called to reserve from georges laundry barrel, then got a call about him not having a 26 foot uhaul I was asked to pick up west pleasant and drop off at gworges and when I dropped it off deorge was confused as he had 7 26 footers. I was told I would get 1 day rental and 62 cents a km I didn't that I'm aware of as George didn't know anything about this even thou Emma head office said it was documented

maryanne roach 
Rating:
5.0

Excellent service, quick and easy to drop off.

LISA MARKLEW 
Rating:
5.0

Customer did not leave a comment.

donna powell 
Rating:
5.0

Customer did not leave a comment.

Craig Chaulk 
Rating:
5.0

My trailer had broken down and I was really stuck ,Eric took that seriously and made sure that I had a replacement, even though inventory showed none, he didn't just blindly trust the computer screen. Thanks Eric,made it home!!

Yves DeBuck 
Rating:
5.0

Customer did not leave a comment.

nina coslov 
Rating:
4.0

Quick friendly and helpful

Todd Archer 
Rating:
5.0

Customer did not leave a comment.

Andrew Ross 
Rating:
5.0

Customer did not leave a comment.

Pascale Mackay 
Rating:
4.0

Staff was good to deal with...The truck was very dirty Windows, back of truck, it was awful

lonny murray 
Rating:
2.0

No brakes and very bad sway, yes it was loaded properly

Mark Capon 
Rating:
3.0

Customer did not leave a comment.

Julie Yeadon 
Rating:
4.0

truck was full of dog hair and dust I'm allergic! I had to get more allergy medication in order to drive this dirty vehicles. I'm disappointed.

ABDELAZIZ HAMDY 
Rating:
3.0

I booked weeks in advance expecting a 15' truck and the day before pickup (this was far too little notice), I was told that I would have to get the 26' truck which cost me far more in gas than expected. While the original contract stipulated that the mileage would be enough to cover my move. The last minute change also included moving the location to pickup 19 km (12 miles) which meant put constraints on my already short timeline and I had to pay extra miles. The person calling me was adamant that I was the one that had to be inconvenienced by this change in plan. While the back was clean, the cab was full of leaves and detritus. The clerks were friendly enough but didn't seem to have any authority to advise or adjust to accommodate the change to the contract. I will not be using uhaul in the future since your company seems to not be able to meet your contracts.

Paul Beasy 
Rating:
5.0

Let the renter know in advance the item pre booked is not available from the location requested, not fair to advise the day before pick up. Any only b6 an email.

Andrew MacBeath 
Rating:
5.0

Customer did not leave a comment.

Christine Lowry 
Rating:
5.0

Customer did not leave a comment.

BRIAN BAULD 
Rating:
5.0

Customer did not leave a comment.

Christopher Prince 
Rating:
5.0

Can’t remember young fellas name. But agent was extremely helpful and a very pleasant person to be around. Great job.

Paul St Pierre 
Rating:
1.0

I requested mobile pickup and the location did not have that option. This resulted in me not having my walker with me to go inside and having to send my sister and brother in law in. Only to find they couldn't locate the reservation. Emails and texts were not clear after pickup AND they changed the name on the rental which means that I cannot claim the expense even though it's been charged to my credit card for my move. Only today (more than 24hrs) after the truck was returned got the text stating the truck is due back in 23hours. This U-Haul experience is the worst one ever and I would no longer recommend them for anyone.

Scott Fraser 
Rating:
5.0

The team at Tookans went above and beyond to obtain a truck and trailer for my move! I highly recommend their location!

Stephanie Gould 
Rating:
5.0

A very satisfactory experience. Would recommend and use the service again.

DAROLD SCOTT 
Rating:
5.0

Customer did not leave a comment.

John Ridgway 
Rating:
1.0

This entire experience has been the worst I have ever had. I arrived to pick up the truck and was told that the truck I was meant to have had not been returned and the nearest replacement was in Summerside PEI (2 provinces away). There was a truck sitting in the parking lot that I was told was already rented out and unavailable, but if the truck I was meant to have was returned the office would call me. I spent the next 4hrs on hold with the main U-Haul line and was hung up on or disconnected multiple times. When I was finally able to get someone on the line who was able to help me, they informed me that the truck I had been looking at 4hrs earlier was in fact the one I was supposed to have and there was no other rentals in that store. I returned to the original office to get the truck that I should have been able to pick up more than 6hrs ago at this point, only to find that the office had been closed for several hours because the owner had decided to close early that day to go to a meeting. The owners teenage son eventually was able to show up another hour later, after another hour on hold with the main U-Haul office. Through this entire affair my partner was on the phone with the Summerside PEI office, who thankfully were far more competent than anyone I had been dealing with so far and had put aside a truck for us in case we were unable to reach the missing owner in Nova Scotia. I can unequivocally say that this was the most stressful, awful experience I have ever had with any sort of rental company and were it not for the agent in Ontario that was finally able to find our truck and organize someone bringing the keys, and the staff in the Summerside office who were so kind, I would never be willing to use this company again.

Emily McCallum 
Rating:
5.0

Customer did not leave a comment.

Keith Hebb 
Rating:
5.0

Young guy at the counter was friendly and very professional.

John Fougere 
Rating:
4.0

This location was just opened. I could tell everything was quite new to him, however, he was very helpful and overall a very good experience.

Robert Eidt 
Rating:
5.0

Customer did not leave a comment.

David Morrissey 
Rating:
5.0

Customer did not leave a comment.

Cathy Carr 
Rating:
5.0

Customer did not leave a comment.

Carl Sellars 
Rating:
5.0

Your customer service and friendliness was wonderful so I can't really recommend anything to improve on. Thank you

danika mannette 
Rating:
3.0

Customer did not leave a comment.

mark mccully 
Rating:
5.0

The Uhaul rental went awesome! The attendant was kind, patient with my questions and even when I was late returning was really helpful

matthew lepper 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top