Customer Reviews for Toni's Canine Castle
(U-Haul Neighborhood Dealer)

758 reviews

4370 Hwy 101   Florence, OR 97439
(In the Florence RV complex located next door to Bi-Mart )

(541) 991-4013

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(541) 991-4013

4370 Hwy 101
Florence, OR 97439
(In the Florence RV complex located next door to Bi-Mart )

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very good U-Haul location. Extremely nice and professional.

Richard F 
Rating:
5.0

Customer did not leave a comment.

Jim P 
Rating:
5.0

Customer did not leave a comment.

Terry S 
Rating:
5.0

Toni was so wonderful and kind. She showed me everything I needed to know to haul this. I will rent from her location again.

Dawnell S 
Rating:
5.0

Customer did not leave a comment.

Terry S 
Rating:
5.0

Customer did not leave a comment.

Dawn S 
Rating:
5.0

Nothing, Toni was awesome. Very professional. She made sure trailer was hooked up quickly and I was on tge road promptly. We'll definitely rent from her again. Her location was conveniently located off of highway 101 and the large circular drive thru made it very easy to get in and out without three-point turns.

Barry N 
Rating:
5.0

Customer did not leave a comment.

Stephen F 
Rating:
5.0

Awesome customer service

Mark S 
Rating:
5.0

Very easy and accessible to drop off the van. The gentleman working was so kind and accommodating.

Brandt L 
Rating:
3.0

Customer did not leave a comment.

Lucy B 
Rating:
4.0

Thank you very much

ted v 
Rating:
5.0

Customer did not leave a comment.

Daniel H 
Rating:
5.0

Very helpful people. Thank you

Dwight S 
Rating:
5.0

Wonderful welcoming people

Debi L 
Rating:
5.0

Customer did not leave a comment.

steve c 
Rating:
5.0

I'm not sure what you could do to make it better. But Toni over there that runs the office was fantastic.

Michael C 
Rating:
5.0

Customer did not leave a comment.

Terry S 
Rating:
5.0

Thank you for a seamless experience. The owner/manager was very kind and helpful from the time we arrived to when we pulled away.

Jen L 
Rating:
5.0

Customer did not leave a comment.

Brant S 
Rating:
2.0

Original Drop off spot was not open for business for three days. McCarthys power rentals needs to be removed as they are not open and the owner’s phone mail box is full and you CANTeven leave a message. No lock box either. Get rid of this location. Central Redding location was fine

EDWARD B 
Rating:
5.0

Nothing to recommend for improvement. I was quite happy with U-Haul and my experience at this location.

David W 
Rating:
5.0

I can’t thank the owners enough, There was an issue with a past charge and the owner stayed on the phone for over an hour to help clear it up. A big thank you and a hug.

David A 
Rating:
5.0

Customer did not leave a comment.

Marshall H 
Rating:
5.0

Customer did not leave a comment.

David R 
Rating:
5.0

always a pleasure to rent a car hauler from this pick up location. Toni's is always courteous and helpful.

Mark H 
Rating:
5.0

Customer did not leave a comment.

Terry S 
Rating:
5.0

Customer did not leave a comment.

Robert H 
Rating:
5.0

Customer did not leave a comment.

Jeff C 
Rating:
5.0

Great experience!

Jennifer N 
Rating:
5.0

Customer did not leave a comment.

Richard R 
Rating:
5.0

I cannot recommend any improvements needed! We were treated kindly and professionally. The truck was perfect. We did change our plans to need the truck a little longer and the rental location was very flexible and made everything easy.

Jami M 
Rating:
4.0

Customer did not leave a comment.

EDWARD B 
Rating:
5.0

Working with Toni and U-Haul was a good experience 👌

JEFF D 
Rating:
5.0

Always great service. In and out quickly.

Alisha H 
Rating:
5.0

Very impressed with the service, prices were reasonable

Stella H 
Rating:
5.0

Customer did not leave a comment.

Corey W 
Rating:
5.0

Customer did not leave a comment.

Joseph B 
Rating:
5.0

Thank you!

BRIAN M 
Rating:
5.0

Customer did not leave a comment.

margaret c 
Rating:
4.0

Customer did not leave a comment.

Arlene A 
Rating:
5.0

Customer did not leave a comment.

Joe T 
Rating:
5.0

Our interaction was professional from the beginning. Desired equipment was available. Reservation was texted. Return was simple, although in the rain! Cost was less than expected.

ALFRED L 
Rating:
5.0

Customer did not leave a comment.

Terry S 
Rating:
5.0

I have gone to Toni,s Canine Castle and every time they take good care of me! They are very professional and nice.

brad k 
Rating:
5.0

Great customer service. No changes needed!

Jon M 
Rating:
4.0

truck was perfect for the job...moving automotive equipment. Nice truck! No improvements necessary.

hank l 
Rating:
4.0

Respect your reservations!

STEVENKENDRICK W 
Rating:
5.0

Customer did not leave a comment.

Jessica F 
Rating:
3.0

Customer did not leave a comment.

Steve L 
Rating:
5.0

Great People to deal with.

Richard B 
Rating:
5.0

Customer did not leave a comment.

ken k 
Rating:
5.0

Customer did not leave a comment.

SHARON H 
Rating:
5.0

Toni’s location I’ve used several times before and refer people to this location if ever there is a need. This is a great location!

Alicia H 
Rating:
5.0

Easy rental and got my job done. Thank you.

Troy D 
Rating:
3.0

Customer did not leave a comment.

Valerie R 
Rating:
5.0

Overall flawless experience renting this U-Haul trailer to pick up my new to me Honda touring bike in Portland. Zero issues. Friendly staff.

SCOTT F 
Rating:
5.0

Toni is awesome, we rented here about a eight times and she is so kind and helpful. Easy in and out. Very professional and courteous.

chris w 
Rating:
5.0

she was very helpful.

tom l 
Rating:
5.0

Fast friendly service.

marshal s 
Rating:
5.0

Everyone was great and I will always use this location.

Jill N 
Rating:
5.0

Customer did not leave a comment.

Christopher S 
Rating:
5.0

The store owner was very kind, professional, and organized. My reservation for a truck and moving equipment all went according to plan without any issues. The instructions were thorough and clear. I'm very happy with my experience.

Richard R 
Rating:
5.0

I got to the office two minutes before they closed. The lady treated me very well. I did not apologize for being so late, but I should have. She was wonderful in waiting for me so I could go home and get my truck to pick up the trailer. When I got back, maybe 25 minutes later, she hooked me up and actually offered to give me a cheaper trailer if I wanted to switch. She would have had to rework the paperwork to do that. But I needed the larger trailer and was glad I didn’t switch. The trailer was wonderful. The rear gate coming down to a ramp was incredibly helpful and super easy to work. I could not beat $34.95 for that wonderful machine! Thank you!

joseph c 
Rating:
5.0

Customer did not leave a comment.

Richard B 
Rating:
5.0

Owner was very helpful and delightful. Answered all my questions and got me out of the shop very fast.

Mark H 
Rating:
5.0

The place was completely empty of employees I had to check out on the app

Terance S 
Rating:
5.0

Very helpful friendly staff.

Lea H 
Rating:
5.0

The folks at this location are the absolute Best!!!

Dwight S 
Rating:
5.0

Customer did not leave a comment.

JOHN H 
Rating:
5.0

Customer did not leave a comment.

JIM H 
Rating:
5.0

The mangers are the best! Very helpful and caring.

Dwight S 
Rating:
5.0

Friendly, professional service. Good value.

Steven W 
Rating:
3.0

The drop off location was a little bit difficult to find as the sign out on the highway is not real evident. I drove past it once, and if I didn’t have it in my Google maps, I probably wouldn’t be able to find it. If I hadn’t called ahead to see if they were still open, I would’ve had no idea what to do, where to go. I just drove in and dropped it off next to some other trailers that were kind of in a jumbled area with a bunch of other RVs. it wasn’t bad. It just wasn’t real obvious. A nice lady came out as I was dropping the trailer off and helped me unload it from my rig.

DREW R 
Rating:
4.0

Drop off was not seamless. It would be nice if someone would let you know if site is secure. We left blankets and dolly in back of truck and had to search out a representative to be sure it was ok to leave in truck. Didn’t want to be responsible for theft of blankets/dolly.

Darren W 
Rating:
5.0

Owner stayed after I showed up later, much appreciated!!!

Debi L 
Rating:
5.0

This place was great with friendly service

Daniel N 
Rating:
5.0

Very efficient and great service. They hitched up the trailer for us and gave us great instructions on how to return after hours. Fantastic service, a great trailer at a good price. Will rent from them again.

TRAVIS C 
Rating:
5.0

Friendly, courteous service.

Steven A 
Rating:
5.0

Ordered truck online and it was ready to go when I arrived. Great service!!

Brenda G 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
5.0

Customer did not leave a comment.

Dianna A 
Rating:
5.0

Lady owner (Toni) is EXTREMELY nice and helpful. Great business person. Checking in was simple and quick. Definitely will rent from here again.

Gary R 
Rating:
5.0

Customer did not leave a comment.

Darci S 
Rating:
5.0

Customer did not leave a comment.

john g 
Rating:
5.0

Super friendly & efficient.

linda D 
Rating:
5.0

Friendly and professional service. Easy pick up and drop off. I will use this location again!

vincent t 
Rating:
5.0

No improvements, the couple that run it do an awesome job. They are very helpful and answering all our questions. Love this place. We will be renting from them again in a couple of weeks.

Genise W 
Rating:
5.0

Customer did not leave a comment.

John R 
Rating:
5.0

It is all it needs to be, great staff, helpful, truthfully!

Sarah C 
Rating:
5.0

Customer did not leave a comment.

Ronald K 
Rating:
5.0

toni's awsome !! cute too!!! charlie not so cute!!

terry s 
Rating:
5.0

Great service!

Michael L 
Rating:
5.0

Excellent experience, thanks!

Charles R 
Rating:
5.0

Very friendly staff! Quick and easy pickup and return! Thank you Toni's Canine Castle!! You helped make our 2023 Girl Scout cookie season a success! -Girl Scout troop 11752

Lisa S 
Rating:
5.0

Very helpful staff!

Jim L 
Rating:
5.0

Friendly,professional and as simple as get in, drive out. I would use them whenever I need them with no worry of the "whatever" attitude most businesses have todate.

Maxine W 
Rating:
5.0

Customer did not leave a comment.

Katrina S 
Rating:
5.0

Cannot think of a thing you guys are great!

ron d 
Rating:
5.0

Customer did not leave a comment.

Lisa F 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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