Customer Reviews for Toms Place
(U-Haul Neighborhood Dealer)

2,016 reviews

7720 E Main St   Reynoldsburg, OH 43068

(614) 845-4596

Office Hours

  • Monday - Tuesday:
    9 am - 12:30 pm / 1:30 pm - 4 pm
  • Wednesday:
    9 am - 12:30 pm / 1:30 pm - 12 pm
  • Thursday:
    9 am - 12:30 pm / 1:30 pm - 4 pm
  • Friday - Saturday:
    8 am - 12:30 pm / 1:30 pm - 5 pm
  • Sunday:
    9 am - 12:30 pm / 1:30 pm - 12 pm
Special Operating Hours
  • 6/26/2024: Closed

Services at this Location:

Contact Us

(614) 845-4596

7720 E Main St
Reynoldsburg, OH 43068

Services at this Location:

Office Hours

  • Monday - Tuesday:
    9 am - 12:30 pm / 1:30 pm - 4 pm
  • Wednesday:
    9 am - 12:30 pm / 1:30 pm - 12 pm
  • Thursday:
    9 am - 12:30 pm / 1:30 pm - 4 pm
  • Friday - Saturday:
    8 am - 12:30 pm / 1:30 pm - 5 pm
  • Sunday:
    9 am - 12:30 pm / 1:30 pm - 12 pm
Special Operating Hours
  • 6/26/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

The customer representative that assisted me was fantastic and quick. I did not go into the office on this particular occasion to complete my transaction with this individual. I have however been inside of this uhaul office in the past in order to obtain rental trucks. Sir therefore the only suggestion I have is that this wonderful representative that provides fantastic customer service should consider cleaning up the office where he is serving customers. Each time that I have been inside of this office it has been in disrepair. Please ask your employee to clean up the environment so that customers not only appreciate his wonderful but also the beauty as well as cleanliness of the environment.

bronda j 
Rating:
3.0

This location needs overnight customer parking. Also, the self checkout and return process is very slow and cumbersome. I had to take my return photos twice because they wouldn't upload the first time. Not convenient at all at nighttime, after a long day.

COLIN M 
Rating:
4.0

The approval process was slow, but after that completed it was a smooth process.

Bennie H 
Rating:
5.0

Customer did not leave a comment.

Joseph F 
Rating:
5.0

App is slow and wouldn’t upload pictures. Tom’s place took care of my check in. Thanks!

Innocent W 
Rating:
5.0

Can’t think of anything that would improve this drop off location.

Vincent D 
Rating:
4.0

Customer did not leave a comment.

Yolanda P 
Rating:
4.0

Customer did not leave a comment.

DENNIS H 
Rating:
5.0

Improve phone call experience.

Dilip D 
Rating:
4.0

Customer did not leave a comment.

James S 
Rating:
5.0

I've been dealing with Tom for years.. his customer service is the best! I always recommend this location.

Felicia J 
Rating:
2.0

The van smelled strongly of smoke. The attendant smoked as he was checking us out and in. We did not receive any instruction about how the vehicle operated. We used the van for 90 minutes and went 21 miles and our bill was $61 when it is advertised for 19.95. We expected fees but this was ridiculous. We had a reservation for three days later and have cancelled it.

Nancy P 
Rating:
1.0

Customer did not leave a comment.

Philip G 
Rating:
5.0

Very friendly and helpful guy and good location.😁😁

GANESH G 
Rating:
5.0

Always clean and very professional!!

sharon m 
Rating:
5.0

Customer did not leave a comment.

David W 
Rating:
5.0

Customer did not leave a comment.

Cynthia M 
Rating:
5.0

Customer did not leave a comment.

Kevin B 
Rating:
5.0

Customer did not leave a comment.

Deeadra J 
Rating:
4.0

Customer did not leave a comment.

Pevis D 
Rating:
4.0

Customer did not leave a comment.

Brian F 
Rating:
5.0

Customer did not leave a comment.

Richard M 
Rating:
5.0

Customer did not leave a comment.

Marcus G 
Rating:
3.0

My issue is not with the location it’s the mobile check in process. The app is not good for first time users. You cannot create a profile on the app itself. Asking for 2 backup contacts is ridiculous. I will not use U-Haul again unless it’s via a human check in process.

Eric M 
Rating:
4.0

Customer did not leave a comment.

STEVEN V 
Rating:
1.0

The truck was not maintained, I thought I was going to have a heart attack driving the truck, the service was mediocre 😡 and the price was insane ( 72$ for using it only for one hour) shame !

najat b 
Rating:
5.0

I am grateful to Tom. He was very kind and understanding. The rate and mileage rental price of the truck was perfect!!! 🤩 We needed the U-Haul for an unexpected extra day which he had scheduled for someone else to use. He worked it out and continued the rental for me and my family. The only issue was, the back of the truck had not been swept out.. Thank you for your business! Great Job 👏🏽 👏🏽👏🏽

Joanne L 
Rating:
4.0

Thomas was amazing! I had planned to drop at another location but the U-haul computer system for the app so I could leave vehicle at a closed location was down. I called places and after multiple locations were found closed, I called Tom’s place and described problem. He said to just come to him and he would help me. Problem resolved only because of his help! Thank you, Thomas!

Gale P 
Rating:
3.0

Customer did not leave a comment.

Robert K 
Rating:
5.0

NA

Marc P 
Rating:
5.0

Customer did not leave a comment.

Bryce C 
Rating:
4.0

Tom’s Place is my go to for Uhaul rentals. I’ve rented from him multiple times over the last several years and he’s always had the equipment ready to go and has always been friendly and professional.

LLOYD H 
Rating:
4.0

Other than the dirty inside of the trailer, everything was great.

Corey C 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

Customer did not leave a comment.

Peter Z 
Rating:
5.0

Customer did not leave a comment.

Brian D 
Rating:
5.0

Customer did not leave a comment.

roy m 
Rating:
4.0

Make sure there more space to drop off very tight

Booker M 
Rating:
5.0

Nothing it was the fastest easiest check in/ return I have taken part in, in a long time

Bill G 
Rating:
5.0

We will definitely be using this location again. The worker was very nice very knowledgeable and very helpful!!

Levanston A 
Rating:
5.0

Customer did not leave a comment.

Kristine P 
Rating:
5.0

The headlights and windshield wipers need replaced. Also, the check engine light came on. I still would rent from this location, just please perform better maintenance on the vehicles.

Crystal R 
Rating:
3.0

The parking lot was very tight. I recommend this location because it was closest to me. I do not recommend the app for checking in/out the vehicle. App was super slow, could not find my location with my phone. The whole process should have been quick and easy.

Danielle R 
Rating:
4.0

Customer did not leave a comment.

Eduardo M 
Rating:
5.0

Loved how simple the process and communication was to rent. Everyone was friendly and on the same page. Picked up in Columbus dropped off in Cincinnati. The email communication and electronic agreements were just as simple and positive. The app helped as well. Well done!

Michel m 
Rating:
5.0

Customer did not leave a comment.

weldell a 
Rating:
3.0

Quit overcharging. Who charged 85 dollars for 10 feet for 1 hour?

Rita B 
Rating:
4.0

Returned the trailer after hours so did not meet anyone on site. Thank you!

ENGINE P 
Rating:
5.0

Customer did not leave a comment.

Raghu T 
Rating:
3.0

Customer did not leave a comment.

John H 
Rating:
5.0

pick up and drop off was easy

Daniel N 
Rating:
5.0

Customer did not leave a comment.

Brandon W 
Rating:
5.0

This location is excellent. Easy on line processing. No hassle pick up and drop off.

Mark G 
Rating:
2.0

there was one nice guy there that helped me guide the truck in, but the rest of the team couldn't give less of a crap that I existed.

Ben C 
Rating:
5.0

Great service!

Adarya M 
Rating:
5.0

Nothing, The entire. Experience was excellent and worry free. Would not hesitate to return if another truck is needed

Don M 
Rating:
5.0

Customer did not leave a comment.

Talithla H 
Rating:
4.0

Easy to use

Shakila D 
Rating:
1.0

Customer did not leave a comment.

Andrew G 
Rating:
5.0

Great drop off. The place looks pretty run down but the person working there was very helpful.

Jeffrey W 
Rating:
5.0

Customer did not leave a comment.

Toni N 
Rating:
5.0

Customer did not leave a comment.

Shake y 
Rating:
5.0

Customer did not leave a comment.

Rhonda Z 
Rating:
5.0

Was told had a little under 3/4 tank of gas. Only went 8 miles. Charged $7.12 for gas and had it at 3/4 tank. 4 miles to the gallon? Also driver's seat would not adjust from as far back as it would goaking it very hard to drive. Should have been fixed before renting. Rented on line and picked up also. I would recommend having someone there when you rent truck

Michael K 
Rating:
4.0

Customer did not leave a comment.

Donna B 
Rating:
2.0

The representative for the corporation was very courteous and efficient. The office however was filthy. There were old pieces of machinery all over the property outside as well as inside the office.

Bronda J 
Rating:
4.0

Customer did not leave a comment.

arthur s 
Rating:
5.0

Customer did not leave a comment.

Brenda A 
Rating:
5.0

great technician

Noral K 
Rating:
5.0

I've been dealing with Tom for years. He's the best, customer service is the best, that's why he's still around and his business continues to grow. Thank you Tom for all you do !

Felicia J 
Rating:
5.0

Customer did not leave a comment.

kevin k 
Rating:
5.0

Call before picking up limited hours based on work/ family needs for employees. They gave a check in app so check email. More than helpful representative.

rocky s 
Rating:
5.0

Good

Barbara E 
Rating:
1.0

There was a raccoon in my van. Full size raccoon in the van while I was driving I had to slam on the breaks and pull over before I got attacked

Brandon S 
Rating:
5.0

Customer service was great!!!

Teresa M 
Rating:
5.0

Excellent service from Tom and he was able to get a the size of truck that I needed and it worked out great for my move. Thank you again.

Kevin D 
Rating:
5.0

Customer did not leave a comment.

Daamon L 
Rating:
3.0

Customer did not leave a comment.

Jeremy S 
Rating:
5.0

What you're doing is fine.

MARC S 
Rating:
5.0

I think a truck with a rear view camera will be great to improve on safety when reversing.

Heinz A 
Rating:
4.0

Customer did not leave a comment.

Bhuwan U 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
3.0

Customer did not leave a comment.

Emmanuel B 
Rating:
5.0

Everything was good

Randy M 
Rating:
5.0

N/A

linda b 
Rating:
5.0

Customer did not leave a comment.

Melvin S 
Rating:
4.0

Customer did not leave a comment.

James S 
Rating:
4.0

The lack of parking for my personal vehicle was not the best but it worked out fine.

Jay S 
Rating:
5.0

Customer did not leave a comment.

Lisa W 
Rating:
4.0

Everything was very good.

NADINE R 
Rating:
5.0

Location is very conveniently located for residents of multiple cities/towns. Extremely friendly staff. Tom himself does it all. Equipment is always well-maintained, clean, and no mechanical issues. Tom will work with you in any situation you have. I cannot stress how friendly and helpful he is. Location also has a vast variety of options for renting vans, trucks, trailers, etc. Highly recommend this location for anyone living nearby or just someone that wants a seamless experience.

Atit S 
Rating:
4.0

Return phone calls that were left two days before the rental.

David C 
Rating:
5.0

Customer did not leave a comment.

Sierra B 
Rating:
5.0

Tom was great, very professional and very down to earth. I will definitely use this Uhual Company again.

Lameika S 
Rating:
5.0

Customer did not leave a comment.

Lynn C 
Rating:
5.0

Customer did not leave a comment.

Steve C 
Rating:
5.0

Great experience, arrived 90 minutes before my rental time but I was processed and on my way quickly which was appreciated on such a cold day.

Robb T 
Rating:
5.0

Man there was excellent. Above and beyond on explaining everything

joseph l 
Rating:
1.0

Tom was great and very accommodating but the fees and charges were outrageous. U-Haul is an absolute ripoff and I would not use them again.

Kathleen H 
Rating:
5.0

No problems to report. Thank you for that.

Paul S 
No reviews have been submitted for this location.

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