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MELKAMU A
Customer Reviews for Toms Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Thomas made the process transparent, simplistic and professional.
Isaac JEvery thing went well, I will recommend
Bah FTom is great to work with. I've rented U-Haul trucks from him many times. Easy pick up and drop off.
Kevin SThe back of the truck was slippery with soap coating the entire truck, it was dangerous for us to load furniture in there
Jaron JVery friendly and helpful staff. Wide selection of Uhuals and conveniently located. Will definitely use this location again.
Erik BVery convenient to where we live. The U-Haul rep was very pleasant to work with.
John ZPickup was quick and easy, drop off was the same. Will definitely be using them again!
David HVery fast service, very easy to work with the staff, very easy to return the truck and keys
Randy BOk for local moves but not for long distance.
Melinda BTom was very nice
MITCHELL MWhen I got there, check in, didn’t take that long in and out in five minutes great job
Linda PMaybe not that over $20 more than my receipt showed with no explanation.
Marie CExtraordinario servicio al cliente
BRIAN WGood A++++
FARID BSuper friendly and helpful! Easy and smooth process
Rahel GThere is not much to do to make it better the guys there took care of my needs very well and guided me through the rental process without issue I will definitely recommend this location and use it again for any future needs.
NORMAN SChanra bista I tel dem
Rajen BTom was very helpful and had our rental pulled up front waiting on us
Christopher MThe windows were not cleared off ahead of time
Casey SThe equipment was absolutely filthy upon pick up. Smell in the uhaul was also very bad. Overall was not impressed.
Mia SThe space is very small, it needs to be wider.
Dennis HThe customer service was excellent and outstanding and very prompt the process is very easy and convenient I really appreciate this location.
Jessie MThe representative was very helpful and was able to assist us with a 2nd vehicle with a ramp.
Ron DThe drop off location is a vehicle service business so there are lots of vehicles sitting around blocking the way into the office. The individual inside didn't get up to come check out the vehicle and just told me he would go check it out later and email me a receipt. He was very nice but didn't want to go out in the rain to check the vehicle out. I had to tell him of a leaking front window.
Todd HThe only negative feedback I have is that the location lacks proper lighting at night, which makes parking the truck very very difficult in such a confined space.
Jason BThe paper stated there was 3/8 of a tank of gas when there was only barely over a quarter. The man said he would correct this, but it did not get corrected. I had to show the drop off point the picture with the same mileage that was written on the paper. The back of the truck was full of chips and debris.. I left it with a half a tank of gas and they would not reimburse me the difference and I did not use four of the moving blankets when there were 24 in there they did not reimburse me for that. I will not use U-Haul again.
Leah WNo improvement needed, always great customer service.
Tracy BLocated in a decent neighborhood however on a a mechanics lot , majority of the trucks and cars seen upon entering the grounds appear to be run down or dilapidated. Not a good look.
Willeisha SDid not know the drop off time was 10:00 AM when we talked with them. Dropped it off in the afternoon. Got one day charge for Sunday
SIMON PHe was very helpful. Would recommend
Crystal BAttendant extremely helpful
Kenneth GTom's Place (the rental pickup location) is an dump that is mostly populated by non-running vehicles. The truck parking lot is a gravel hollow behind an extremely run down auto repair shop. There is no where to park your vehicle when you drive up. Everything is a disgusting disorganized mess. U-Haul customers deserve better. The truck I was assigned has a check engine light and a trailer light permanently on. The truck had a nasty rattle coming from the drive train. I am glad I only needed it for a local pickup. I would never take that vehicle on the interstate.
Philip GGreat experience. First time using the mobile pick up and it worked out great. Walked me through step by step making my experience amazing
Antonio DThis location has a lot of trucks available and the owner provided good customer service. There is not a lot of parking onsite, but otherwise, I had a very positive experience.
Christina AI have returned the truck with the same amount of gas as it was while picking but was charged me the price of 6 gallons
Madhav PVery fast pick-up/drop off option. Tom was VERY helpful and kind. Would definitely recommend.
Cherise MSuper duper
Kevin SNeeds to be open all day
Robert WI miss owning a pickup truck, I'll be back!
Kevin RThe gentleman that help us that morning is really kind and very polite
PATRICIA KMy experience was very pleasant dealing with Tom's Uhaul service. Reservation was fairly easy and drop off was also very simple.
Francis PThis is the only U-Haul place I use… Tom is super nice… I’m all about supporting local business.!
gail hGreat customer service!!! Tom was very helpful and got me out quickly. Will definitely use this location again!!!!!
michael w