Customer Reviews for Toms Family Car Wash
(U-Haul Neighborhood Dealer)

171 reviews

5230 S Power Rd   Gilbert, AZ 85295

(480) 426-8858

Office Hours

  • Mon-Sun: 7:30 am–5:30 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(480) 426-8858

5230 S Power Rd
Gilbert, AZ 85295

Services at this Location:

Office Hours

  • Mon-Sun: 7:30 am–5:30 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Linda Murphy Garcia 
Rating:
3.0

Customer did not leave a comment.

BLANCA FLORES 
Rating:
5.0

Customer did not leave a comment.

jeffrey rugira 
Rating:
5.0

This time quick and easy

Jo Ann Davis 
Rating:
5.0

Customer did not leave a comment.

Jo Ann Davis 
Rating:
1.0

It took a half hour to get through the checking process. The seat belt disconnected from the frame and I was overcharged. Bad experience.

Jo Ann Davis 
Rating:
5.0

Customer did not leave a comment.

TANIELLE GILBERT 
Rating:
5.0

Customer did not leave a comment.

Mike Fuentes 
Rating:
5.0

Customer did not leave a comment.

Prasook Limsirichai 
Rating:
5.0

Lady who checked me in and out made my experience the best I’ve had with Uhaul.

Ashley Millagracia 
Rating:
5.0

Customer did not leave a comment.

chris randazzo 
Rating:
3.0

The young girl in the front doesn’t follow directions she seems tired and disoriented. I like the old lady though the young lady doesn’t seem to like her job very unwelcoming . I will only rent if the other older lady is there

jessica nyakundi 
Rating:
1.0

I left my rug in the truck and I don’t see on the contract that they can throw my stuff away they didn’t call or text me about me leaving anything in the truck so they throw away my expensive rug. Normally when I go to a uhaul they would call me if I have left anything in the truck this uhaul place didn’t call me or text me about my rug very disappointing. When I call the person on the phone “Kim”didn’t try to give me any solution to figure out the problem all she did was say they throw it away. Will not be coming back at all

SYMANTHA GRIGSBY 
Rating:
5.0

Customer did not leave a comment.

MARC BENJAMIN 
Rating:
5.0

Customer did not leave a comment.

Jo Ann Davis 
Rating:
5.0

Customer did not leave a comment.

Rosa Waller 
Rating:
1.0

Customer did not leave a comment.

Jayden DeLeon 
Rating:
3.0

Customer did not leave a comment.

Tara Gregory 
Rating:
3.0

My original reservation was transferred with a bs excuse of a truck being returned to the wrong location when this is an excuse for not maintaining your inventory. The truck I did receive had low tire pressure which should have been part of properly preparing the vehicle.

Joseph King 
Rating:
5.0

Kim the cashier was very helpful and the truck worked out great! We will definitely rent here again in the future!

SHANA STICH 
Rating:
3.0

The windshield was filthy dirty. I had to clean it so I could see through it. Also, you advertise the truck for $19.95 a day. I drove it in town for 50 miles & paid over $74 for the rental. That is a scam. By the way I turned it in about 12 hours early & go NO CREDIT for that.

JAMES DANTZLER IV 
Rating:
5.0

Customer did not leave a comment.

Dale crandall 
Rating:
2.0

It took 45 minutes for me to get the truck because the internet wasn't good in the facility. The lady, "Kim" Was so frustrated and tried so hard to help. This was not her fault. It was the bad internet connection which she acknowledged is how it is in the building. But I shouldn't have had to wait so long and lose time moving.

Jo Ann Davis 
Rating:
4.0

Customer did not leave a comment.

michal heinrich 
Rating:
4.0

Customer did not leave a comment.

CARLOS FIGUEROA 
Rating:
5.0

The website is not user friendly. I really struggled with making the reservation.

Jo Ann Davis 
Rating:
5.0

Customer did not leave a comment.

Jo Ann Davis 
Rating:
4.0

Good customer service

Steve Kinley 
Rating:
5.0

Customer did not leave a comment.

brenda jones 
Rating:
3.0

No AC in the truck and the cab was full of cat hair - you’d think a car wash that rents out U-Hauls would check for cleanliness. Even if the truck was just dropped off that morning, I would have waited for someone to look at it before I drove off to at least vaccum the hair. Worker was nice at least

Alicia Parent 
Rating:
5.0

Super easy experience. No complaints. Only issue was the app wouldn't work when I tried to do the phone pickup option so I had to go in and do it in person. The lady said she was getting a lot of people with the same issue, so maybe if you guys could check into that? Otherwise it was great!

Abraham Falls 
Rating:
4.0

Customer did not leave a comment.

John Struna 
Rating:
1.0

Extremely poor customer service. I never write reviews, but I was extremely disappointed and frustrated by the personnel at this location. I will never use this location again.

Desiree Guarinq 
Rating:
5.0

Customer did not leave a comment.

William Dunham 
Rating:
5.0

Customer did not leave a comment.

Sandra Jenkins 
Rating:
3.0

The vehicle had almost no gas. I had to stop on my way to get the stuff I was transporting and get gas. The windows were very dirty. The inside light did not work. The woman who assisted me was very nice. the inside of the bed was clean and there was a dolly available which I didn't ask for but was very helpful

Robert Dalrymple 
Rating:
5.0

Customer did not leave a comment.

Rebekah Sayer 
Rating:
1.0

I had a big screen TV I just had to move from one house to another that was around the block. I checked the odometer when I got in the truck and tracked how many miles I went which was only 11 miles. I returned the truck keys to the same person who gave them to me and she told me I went 44 miles. I let her know it was not physically possible for me to do that as I had only been gone for 20 minutes. She called U-Haul they said the odometer read what it read and I HAD to be charged for the 44 miles that was shown and a manager from U-Haul would get in touch with me to discuss the issue. They over charged me and the manager has not called yet. They should have check the odometer prior to me getting in the car to confirm the starting number was correct so this issue doesn’t happen to other customers. Very frustrated and hope I get my money back.

Angela Weber 
Rating:
4.0

SUGGESTION [Based on confusion I had in nighttime return]; The mobile return directions read to park in your "Lot," but your complex is large, and almost all curbs were painted red [fire zone], so I guessed a place to park. More of my combustion was finding the key drop box, Being nighttime and w/poor lighting, I walked around the whole complex looking for the [small] box. The photo showed a door, but the complex has two buildings w/ a number of doors. This was the most frustrating for me. Other than those issues, I would choose this location again as the people were very nice and helpful. I hope my suggestions are helpful to you.

DAVID DAVID EUGENE HESS 
Rating:
5.0

Customer did not leave a comment.

JOHAN STEWART 
Rating:
4.0

Customer did not leave a comment.

Scott Wallin 
Rating:
5.0

Customer did not leave a comment.

Steven Balsz 
Rating:
5.0

Nothing, it was excellent!

DeMarley Connor 
Rating:
5.0

I rented a 15 foot truck. It has an over the cab packing location that leaked. It rained the day of my move and all of the boxes that I packed in the over the cab location were soaked.

Dan Aderhold 
Rating:
5.0

Customer did not leave a comment.

April Stickly 
Rating:
5.0

Really helpful in accommodating my needs on short notice.

Spencer Torgerson 
Rating:
3.0

Customer did not leave a comment.

TARA SIMO 
Rating:
4.0

Bright lights didn't work.

Patricia Platt 
Rating:
4.0

Customer did not leave a comment.

Heather Davis 
Rating:
5.0

I was charged for 20 miles ahead of time. I put on ten miles and they have not refunded the ten additional that I paid for. I always have to chase down the refund and it should be automatic. Not cool.

Pamela Rueff 
Rating:
5.0

Uhaul kept delaying and changing locations for my pickup. I ended up finding out the trick was at this location 20 mins before they closed and I was 20 mins away. The girl waited for me and was very nice.

Daniel Keyes 
Rating:
2.0

This gas station / car wash location has ZERO parking for returning large trucks. Plus, there's no obvious information where to find the return office. I would NOT recommend this location to anyone.

Damian Salese 
Rating:
3.0

The windshield must’ve had a rock chip on the passenger side right at the frame. There was no walking around the unit beforehand. While I was driving about 8hrs latter I noticed the windshield when it started raining and the whippers, which need to be replaced where on, that there were cracks showing up. When I turned the unit back in they said I would have to pay for the window. I paid for insurance and said I would not pay for it.

Dwight Stoddard 
Rating:
5.0

Customer did not leave a comment.

Larky Hodges 
Rating:
5.0

Customer did not leave a comment.

Timothy Vo 
Rating:
5.0

Customer did not leave a comment.

Kurt Knutson 
Rating:
5.0

Customer did not leave a comment.

Thomas Kemp 
Rating:
3.0

My Uhaul truck smelled very strongly of urine. It was a horrible renting experience from the very beginning. I was jerked around and misinformed many times and spent at least 4 hours on the phone trying to fix the problem they created. I would love to speak with someone ASAP!

Trisha Smolinski 
Rating:
5.0

Make sure AC is working in trucks, and make the app more user friendly for checking in. We spent 30 minutes trying to check in to pick up the truck because the app kept erroring out.

Brett Jasper 
Rating:
3.0

Customer did not leave a comment.

Mark Gathaiya 
Rating:
5.0

Customer did not leave a comment.

David Hess 
Rating:
4.0

Customer did not leave a comment.

BRADLEY SMITH 
Rating:
5.0

Customer did not leave a comment.

Rebecca Shumway 
Rating:
5.0

Customer did not leave a comment.

Howard Schwartz 
Rating:
5.0

Customer did not leave a comment.

Kevin Conover 
Rating:
5.0

Excellent customer service, clean vehicle and easy to pick up, gas up and drop off when done!

lynn parham 
Rating:
5.0

Location does not have boxes, refrigerator dolly etc like many uhaul locations do. However, they did have blankets and a standard dolly which worked fine for my needs. Overall due to the location and where I was moving from / to, couldn't have been more convenient.

Bruce Fuller 
Rating:
5.0

Customer did not leave a comment.

ana gheorghe 
Rating:
4.0

Customer did not leave a comment.

Julia DeRose 
Rating:
3.0

We did not have the moving blankets that we had asked for. The truck was not cleaned up. They hurried and washed the windshield.

LINDA HENDERSON 
Rating:
5.0

Customer did not leave a comment.

Pete Schraufnagel 
Rating:
5.0

After such a long and terrible pickup experience, this location almost made up for it all by being kind, quick to help, and very easy to do business with. I am so glad I returned to this location, as it’s the only experience I’ve ever had with Uhaul that was actually pleasant. Great job, Tom’s Family CarWash, and thank you for actually caring about your customers.

Ryan Minnix 
Rating:
5.0

Customer did not leave a comment.

James Buchanan 
Rating:
1.0

Truck had practically no gas in it from the start and steering was incredibly loose. Wouldn't stay straight on the road. Surprising that they would even allow someone to rent a uhaul in this condition.

Scott Hix 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Stone 
Rating:
5.0

Customer did not leave a comment.

Lindsey Harmon 
Rating:
4.0

Customer did not leave a comment.

Paul Allsing 
Rating:
5.0

Great drop off experience. Quick and easy.

Nick Shively 
Rating:
2.0

The setup to drop off the uhaul was awful. Our reservation was moved without confirming first. Then we went to drop off uhaul and the location that was already set up was no longer available. After several calls to corporate i was finally able to confirm the location. Once at the car wash there was no directions as far as where to drop off the uhaul or keys and completing the drop off was a pain. Overall dissatisfied with our experience

Nicole Wallerstein 
Rating:
3.0

One lady. The computer said they had a truck after it redirected me to this location. I went outside a fund a 15ft truck. She then checked the after house key return box. The keys for the truck I found were there. She finally got me registered for the truck.

Michael Budas 
Rating:
1.0

There is no signage to let you know there are Uhauls there. They can't help you with issues related to your booking

Caitlin Purves 
Rating:
5.0

Customer did not leave a comment.

James Church 
Rating:
5.0

Customer did not leave a comment.

Ray Kieffer 
Rating:
5.0

Customer did not leave a comment.

Tina Gordon 
Rating:
5.0

Customer did not leave a comment.

Jacob Russell 
Rating:
5.0

Customer did not leave a comment.

Mitchell Paserk 
Rating:
5.0

Customer did not leave a comment.

Korinna Walton 
Rating:
5.0

None needed in my experience!! First class service. Professional & very friendly staff

joseph perez 
Rating:
5.0

Customer did not leave a comment.

CHRISTY RIDDLE 
Rating:
5.0

Customer did not leave a comment.

LIN HTAY 
Rating:
5.0

Customer did not leave a comment.

Stephen Cook 
Rating:
5.0

nothing - very easy to use

Alexander Macdonald 
Rating:
3.0

Upon drop off, I had run into the issue I referenced above. The reservation was never modified to reflect the vehicle change, so it said I had checked out the original truck at 40000 miles or so and when I checked in the truck I was given at 52,000 miles, the system told me I’d have to pay $4,000 in adjustments. The rep at the car wash attempted to call dispatch, but couldn’t reach them after several attempts. She said I could leave and she would figure it out for me and ultimately ended up figuring the problem and providing me a solution. The car wash employee was the only decent interaction I had during this entire reservation. Her name is Savannah and she provided great service on behalf of U-Haul. Other than that, the pickup and drop off for this reservation was extremely sloppy and caused significant delays in check in and check out.

Tyler McClure 
Rating:
5.0

No problems with the truck, Staying open longer need to be addressed

Vicky Huff 
Rating:
3.0

Customer did not leave a comment.

Cathy Wilt 
Rating:
5.0

Just keep doing what you’re doing

THOMAS FRONTCZAK 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Kramer 
Rating:
5.0

Friendly and helpful service. Will definitely use them again.

Carlos Moncivaiz 
Rating:
5.0

Customer did not leave a comment.

LINDA BELLIZIO 
Rating:
5.0

Customer did not leave a comment.

Adrian Moore 
No reviews have been submitted for this location.

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