Customer Reviews for Tommys Car Wash
(U-Haul Neighborhood Dealer)

474 reviews

1492 Paris St   Sudbury, ON P3E3B8

(705) 525-0461

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(705) 525-0461

1492 Paris St
Sudbury, ON P3E3B8

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

THERESAM F. 
Rating:
4.0

Customer did not leave a comment.

Alexander H. 
Rating:
3.0

The truck was on empty. The previous renter, The cab of the truck smelt like beer. The back of the truck was very dirty ( I sweeped). I was told to bring it back at 1/4 tank of gas of which I didn't use. Only 21 klm I drove and put more gas in the truck than I used. I was charged $5.00 for pads which I never asked or used. I never had the pads. On Nov 13th, I rented a van and I was very happy with the rental.

Liane M. 
Rating:
5.0

Customer did not leave a comment.

Sean R. 
Rating:
1.0

Customer did not leave a comment.

Tom C. 
Rating:
5.0

Always uhaul rent easy,quick and fast...

hamdi T. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
3.0

Customer did not leave a comment.

kari H. 
Rating:
3.0

The vehicle had a very strong odour of cigarette smell. My wife and I had to keep our windows down due to the overwhelming smell of cigarette smoke. When mentioning this to the gentleman who was on duty totally ignored our comment….

Paul B. 
Rating:
3.0

Rental should start and end with a full tank of gas.

Barbara D. 
Rating:
4.0

Everything was fine except truck engine was pooched, baffed, or in English worn out .so it was noisy ,under powered and fuel inneficient .quite unpleasant for a 1000 km run.

bruce L. 
Rating:
4.0

Customer did not leave a comment.

Joseph L. 
Rating:
3.0

They have come a long way. Place was dark and in disarray. Person was pleasant.

RANDALL D. 
Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
5.0

The gentleman who took care of me to sign out equipment was very kind. This is the 3rd time I've had to use this equipment in the last few months and it's a pleasure doing business at this location. Highly recommend!!! Thank you

Beverley W. 
Rating:
5.0

Great service, with low price. Better than I expected.

Ghassan O. 
Rating:
1.0

I do not blame the location but I am upset that I only found out that I could not get the uhaul after already paying for it on the pick-up date. Fortunately the fraud on my account was low enough that I could still get the uhaul but then they charged me a second time for the uhaul upon drop off. Even upon calling to correct the error I was not immediately refunded. I am buyin gmyself a cargo trailer and never renting from uhaul again.

Loraine B. 
Rating:
3.0

Customer service is lacking here. The employee came across as being inconvenienced by me.

steve R. 
Rating:
3.0

Customer did not leave a comment.

chris D. 
Rating:
3.0

Husband returned the van….. I had not even told him my experience picking it up, and his comment was, the fella working there was “mr personality” (not). Anyways, uhaul help us move our furniture out of our sold cottage. It provided what we needed. Just very poor service.

KATHYANN M. 
Rating:
3.0

The truck itself was fine but they didn't open on a Saturday until 10:00 in the morning. We were having some issues trying to pick it up which resulted in my having to call and from there we were able to eventually get the vehicle. We could have had it earlier if there had been someone at the counter. Mobile check-in is good but when you have an issue, it sucks.

Elizabeth M. 
Rating:
2.0

Customer did not leave a comment.

DAVID G. 
Rating:
4.0

Customer did not leave a comment.

SID W. 
Rating:
5.0

I think the vehicle needs new windshield wipers. Good experience overall and the man I rented from was good to deal with.

kerry L. 
Rating:
5.0

Nothing to add. A great experience. Usually rent from Enterprise. The attendant was great.

kerry L. 
Rating:
5.0

Customer did not leave a comment.

KAROL R. 
Rating:
3.0

Customer did not leave a comment.

Alphons E. 
Rating:
5.0

Everything was great - !!

Andrew S. 
Rating:
1.0

I had to settle for a smaller truck than I rented as this company rented the one I reserved on me for being 1 HT lyre for pick up than I put on the reservation. This caused to not be able to complete my move as expected and had to arrange trucks and trailers from friends the next day. The most rude and uncaring business I have ever dealt with. Will never recommend them to anyone

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
3.0

Customer did not leave a comment.

Rodrigo C. 
Rating:
2.0

The 594 Lasalle Blvd Ste 4 location give my rental away when I needed, and Paris St location also gave my uahul rental away as well I have to wait 4 days before getting one, I will be using another place from now on.

DARRYLJAMES W. 
Rating:
4.0

Customer did not leave a comment.

Melanie J. 
Rating:
5.0

Customer did not leave a comment.

owen M. 
Rating:
4.0

The telephone wait time is much too long. People at the call service do not even have a map of Ontario to reference.

Paul D. 
Rating:
4.0

Customer did not leave a comment.

LISAJ A. 
Rating:
4.0

This was not the correct location. I picked up the van at 1492 Paris STreet.

Cynthia W. 
Rating:
5.0

Pickup was so easy. Really love the service

Dilraj K. 
Rating:
3.0

My "guarenteed" pickup wasn't ready. I did not get the 50 dollars advertised for if my truck wasn't ready. I had to go to another location and be on the phone. It took over 1 hour to get a truck. Once returned via mobile dropoff it tried to charge me an additional 60 dollars for gas. Although I put gas in already. The truck worked but the service was poor. The price was ok but not as advertised. I also paid for a dolly that wasn't there. The guarentee of your truck being ready means nothing. Even when two people told me I would get the 50 dollar credit I never did

dave E. 
Rating:
5.0

Customer did not leave a comment.

ALANT C. 
Rating:
5.0

Customer did not leave a comment.

Amith R. 
Rating:
3.0

your blankets and dolly were not needed but were in the way we rented the whole truck where they are located reduced the usable space. why should we have to pay for breaking the seals for product we do not need

chuck H. 
Rating:
5.0

Customer did not leave a comment.

Abdullah R. 
Rating:
5.0

Customer did not leave a comment.

Patrick V. 
Rating:
3.0

Nobody was there to process my return during posted business hours (10am).

brian M. 
Rating:
1.0

Did not give any instructions and did not even offer to help with securing the chains under my vehicle. Jack was inoperable. Tong of trailer on ground!

Larry C. 
Rating:
5.0

Never in my life have I seen a dealership so on the ball. With so little words I was in my vehicle and gone. We encountered several obstacles and then they two were also gone. A master at his craft the shop owner and manager has made me a U-Haul user for life.

Eddie J. 
Rating:
4.0

Friendly and prompt service

Rick N. 
Rating:
3.0

Customer did not leave a comment.

Kathleen O. 
Rating:
4.0

Customer did not leave a comment.

Gary W. 
Rating:
3.0

Customer did not leave a comment.

KELLY F. 
Rating:
2.0

Customer did not leave a comment.

MARK T. 
Rating:
5.0

Customer did not leave a comment.

SEANANDREW C. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
5.0

Keep up the good work. We are very happy with the service.

IVO L. 
Rating:
4.0

This location was alright.

Aviraj D. 
Rating:
5.0

Customer did not leave a comment.

Nathan A. 
Rating:
1.0

I arrived to the store, door was locked, owner is nowhere to be found. I call uhaul to see what's going on, the guy shows up. Barely says two words, I pay he comes and looks as I hookup the trailer and then leaves. We'll the lights decide not to work, after checking my fuses I walk around the trailer only to find wires exposed on the passenger side fender. I tried calling g uhaul to explain the situation, only to be told I have to ask for a refund from the owner...which had left asap. So because I could not take the trailer because I'm not getting rear ended for the lack of lights working o the trailer. So I guess I'm just out 60$ the trailer stayed there for the entirety of the rental time. Thank you uhaul, I will make sure to let everyone I can know how terrible the service was and how little you cared that I just paid to rent a trailer I couldn't use.

Anthony H. 
Rating:
5.0

Customer did not leave a comment.

ROBERTG H. 
Rating:
5.0

truck could use some front end work

Gregg A. 
Rating:
5.0

Very nice people to deal with

DAN B. 
Rating:
2.0

Paid for a dolly ($10 for the day) and never received it. Since everything is done online, there was no way to get one. Cost more money than it should have as I didn't even get the products I reserved and had to figure out another way!!! Not impressed with uhaul at all. WHAT A RIP OFF!!

John L. 
Rating:
5.0

All good.

SHAWNASHLEY R. 
Rating:
4.0

Customer did not leave a comment.

LUCASAMEDEO B. 
Rating:
3.0

Have operator show us how to hook it up. There was a light connector missing.

ROBERTP V. 
Rating:
5.0

Customer did not leave a comment.

barry J. 
Rating:
5.0

Customer did not leave a comment.

Roger P. 
Rating:
5.0

Originally made a reservation for a truck in Hanmer, ON. However when I went to pickup the truck their was none available. After being on a lengthy hold with U-Haul the customer service representative could not locate any available trucks. Within a few minutes I got a call back from U-Haul scheduling I believe it was and thankfully she was able to find us the truck we used at another location.

Sheldon A. 
Rating:
5.0

Great service.

IVO L. 
Rating:
5.0

Nothing very satisfied !

GERALD H. 
Rating:
1.0

This location , when I went over there so on I waited for my pick up like 10 min but no one come on front desk then i am going back side of door and find the owner. I am very disappointed because they are taking too much charge from customer. This u haul location I never gonna back.

Jay P. 
Rating:
5.0

Customer did not leave a comment.

angela H. 
Rating:
3.0

Customer did not leave a comment.

J-TREVOR K. 
Rating:
5.0

Everything went smooth as glass. Excellent service & equipment. U-Haul should be happy to have this site as a U-Haul Center.

James F. 
Rating:
5.0

Customer did not leave a comment.

MARTY H. 
Rating:
3.0

I had no issue with this particular location, but the experience as a whole was terrible. I booked a month in advance to ensure I would have the appropriate truck on moving day. Two days before I was due to move, I was notified that only a 20' was available. I had specifically booked a 15' as anything larger couldn't be parked near the door of the building I was moving from, meaning significantly more effort to move. At the same time, my reservation was reduced from 24 hours to 7, with no reduction in rate. In fact, I was charged a higher price for the larger, less convenient truck I had not reserved. Pickup location was moved further away - another increase in cost due to additional miles and gas. On arrival, I discovered their online check in process is terrible, and lost nearly an hour of the already reduced rental time. I wasn't the only person there having this issue. Was hung up on by online chat when I asked them to explain how I was supposed to send a 'non-digital' photo lof my drivers license online. Gas tank isn't full on pickup, meaning when you return it either you haven't filled it enough, and they can overcharge you for refilling and slip in a few extra litres in the process, or you overfill it and give them free gas yourself, as the gauge is tiny and not partifularly well marked. Easily rectified by requiring the tank to be full, but I guess Uhaul isn't going to give up the extra fees. Overall an extremely frustrating experience. Last time I will ever use Uhaul.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Sohail S. 
Rating:
3.0

Customer did not leave a comment.

domenico S. 
Rating:
4.0

Customer did not leave a comment.

Graham D. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
3.0

Make them aware of extra services uhaul offers with its partners ie “ moving help” to load vehicle . Was not aware of Alliston location. Homewise Property Management was fabulous.

Hugh R. 
Rating:
3.0

Customer did not leave a comment.

Adrian V. 
Rating:
4.0

Customer did not leave a comment.

Craig W. 
Rating:
5.0

Customer did not leave a comment.

rob J. 
Rating:
2.0

Although website and extra moving boxes both state they can be returned for refund, no location will allow the return of boxes.

RYAN JOHN F. 
Rating:
3.0

The location is easy to get to from the major roads. Unfortunately we needed help getting the trailer off the hitch and there was no one there to help us. Fortunately we were able to have a kind gentleman who was using the car wash assist us. If you need help this would not be a good location. But we were checked out quickly the next day.

Peter N. 
Rating:
5.0

Great service .

Abdennaceur L. 
Rating:
4.0

Customer did not leave a comment.

Laurie D. 
Rating:
5.0

Customer did not leave a comment.

Marcel L. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
3.0

Ensure that the interior of the vehicle's cab is wiped down, especially the dash board. In these time of COVID, the steering wheel, seats, arm rests and all controls should be sanitized. Ensure that the windshield wash fluid is topped-up and the windshield is washed--there was not windshield wash and windshield was full of bid splatter.

James K. 
Rating:
3.0

Customer service was not helpful. I filled the truck at the same level it was given to me, yet I was still charged a fuel service fee due to your mistake.

Salvatore M. 
Rating:
5.0

Customer did not leave a comment.

Gilles B. 
Rating:
4.0

Customer did not leave a comment.

loren M. 
Rating:
5.0

Customer did not leave a comment.

MARTIN S. 
Rating:
2.0

The place was close Sunday our drop off day. Would have been nice to be told that at the time of booking this place as our drop off site. There were other drop off places that could have been selected.

Jean Louis B. 
Rating:
5.0

Customer did not leave a comment.

Joe F. 
Rating:
5.0

Customer did not leave a comment.

christian K. 
Rating:
5.0

Very good prices and services! Thank you!

Normand B. 
Rating:
3.0

Customer did not leave a comment.

Gregory L. 
No reviews have been submitted for this location.

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