The sign was barely able to be seen. I was told to location was open till 3 and someone would be there. I pulled into what looked like a junkyard. There was 2 people who were by a garage. I asked if this was U-Haul and the man said yeah but I don't work for them....park anywhere and leave the keys in the truck. I was not comfortable with that but had no choice but to do as I was told. As I said earlier... There is still the issue with the mileage being wrongly and me being charged for it. I've heard that U-Haul customer service has gone downhill over the years but I am very surprised by all of this. I had people telling me to go to penske instead. If the charge doesn't get taken care of, next time I will go elsewhere.JOhn O.
Customer Reviews for TommyBoy Towing
(U-Haul Neighborhood Dealer)
Cygnet, OH 43413
Servicios en esta ubicación:
- Mon–Fri8:30 a. m. - 6 p. m.
- Sat–Sun9 a. m. - 3 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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El cliente no dejó un comentario.STEVEN W.
Great service.RUSS G.
El cliente no dejó un comentario.Kelly K.
El cliente no dejó un comentario.Molly S.
It was fine. It looked a bit like a junkyard but that's ok. There was someone there(don't know who he was/didn't identify himself) sitting in his truck. He told my husband where we could park our truck. The town was cute!Shari R.
No after hours drop box, gate was closed. Wouldn't recommend for after hours drop offJoseph C.
El cliente no dejó un comentario.Jemar B.
it was a junk yard. no drop box, no one there. Very shadyHoward C.
El cliente no dejó un comentario.Sheldon F.
There was no drop box and no one there when we dropped off the truck. Instructions were poor on where to leave keys.Margaret I.
The associate was very helpful at TommyBoy Towing. While there might not be someone physically present at the drop off location, as long as an associate is available to assist, like it was for me, then the next customer should be good to go!Michael G.
El cliente no dejó un comentario.Matt D.
El cliente no dejó un comentario.Robin R.
El cliente no dejó un comentario.Channing S.
El cliente no dejó un comentario.Brittany C.
Had to wait outside in the cold while they figured out what truck was mine. The guys were not there when I got there either. The truck did not have the moving blankets or dollys I ordered. Overall a horrible experience and it makes me question ever using UHaul services again.Andrew H.
Very nice and helpful people.Charlotte L.
El cliente no dejó un comentario.GREGORY V.
I scheduled this 3 weeks in advance and the guy was late for my pickup appointment. I had to wait for him to arrive. I think with 3 weeks notice he should have bern on time.Prandy H.
Very easy to work with. Excellent CS help and rented it to me on the drop of a dime without notice. Very appreciative of their efforts and help.PATTY S.
We dropped the trailer off after hours, and it's not like other 24 hour places that we have used before. The owner was still there and was helpful taking the trailer off.Lawrence C.
El cliente no dejó un comentario.WILLIAM K.
Worst experience ever, never come back. Would rather carry my stuff on my back than use again.Jeffrey F.
El cliente no dejó un comentario.TOMAS G.
El cliente no dejó un comentario.Matthew S.
Would be good to have someone on site during hours of operation. We had to call for assistance but they came pretty quickly.JAMES B.
El cliente no dejó un comentario.MARK V.
El cliente no dejó un comentario.MARK V.
took about 2 hours to get the keys to the truck due to be given the wrong word code to get into the back - then after getting into the back of the truck it looked like a cat box - the inside of the cab was very muddy and dirty as wellLinda G.
El cliente no dejó un comentario.TASHA K.
El cliente no dejó un comentario.Jerry W.
The young man was personable, excellent listener, and competentLAWRENCEF B.
El cliente no dejó un comentario.Thomas H.
The man who met me there was very friendly. I quite happy with pick up. However, I got back early with the rental. I was informed by someone in the towing store to drive the U-haul into the spot where I picked it up. I did not have anyone there to inspect the vehicle upon return. I felt a little concerned about that. My main complaint is not about this facility at all. My concern is with billing which never seem to answer the PHONE!!!!!DEBRA M.
Why was I charged additional $18.75? I return the truck a day earlier-JEFFREYROBERT B.
El cliente no dejó un comentario.tamara M.
El cliente no dejó un comentario.Gary R.
El cliente no dejó un comentario.Kelli V.
El cliente no dejó un comentario.Dale D.
El cliente no dejó un comentario.joe F.
Very nice people.Ted T.
El cliente no dejó un comentario.Brandon G.
El cliente no dejó un comentario.MICHELE M.
Very friendly location! I look forward to working with them again.Michele M.
El cliente no dejó un comentario.Cedric B.
El cliente no dejó un comentario.David K.
El cliente no dejó un comentario.Jacob B.
El cliente no dejó un comentario.Santos S.
This was the worse experience I ever had . Called the Lima Ohio store to rent a trailer they said they had one when I got there they said they didn't , and was very ride so I called a branch out of Cleveland and they didn't have one so they sent me to this location in Cygnet Ohio. The people there were great but I sat for almost 1.5 hours waiting for the paperwork to get done . I was quoted one price and charged my credit card more. although the people were very polite there I still had to wait to rent a trailer put me behind schedule. my real problem is with the Lima Ohio store I was treated poorly by the customer service was poor very poor they were rude I did call ahead they didn't say anything about a Brazil preservation on the trailer he said he did but I hung up on him which I didn't. The equipment was in good shape there was no issues there one of the tires was low when I picked it up. I brought the trailer back an hour or so earlier than it was supposed to be brought back to the Lima store I will not ever return for any reason. And will not ever recommend the store Lima Ohio to anybody. On the return of the trailer I did meet a young man named Aiden very polite well spoken to good care of me great experience with him kudos but the rest of the employees that I spoke with their I would not recommend a place I ever thank sHunter C.
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