On Friday I met Shana, see told me to pick up the Truck Saturday morning at 8am. When I arrived to that location, she was not there...on Friday she did NOT INFORM ME that she would not be there to release the truck to me....instead an old man (the stores' regular employee/cashier had to juggle check-out customers from the store, buying lottery tickets/sodas/gas pump payments,etc.and run the U-Haul computer...to get me on the road. I had told Shana on Friday, that I should be in Pageland S.C. by 10am to meet the Helpers that were waiting to load the truck. She should have told me that she WOULD NOT BE THERE SATURDAY so the old man juggling "convenience store customers and One U-Haul task (who said "I've not been trained on this U-Haul stuff, but I tried learning it on my own cause it's software is easy) . Well, it took him 3 HOURS to get to where he could print a piece of paper for me to sign, before I could get in the truck and meet the Helpers in Pageland. Terrible experience and a 3 hour delay for everyone involved in the moving process.
John A
Customer Reviews for Tomlin Mill One Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The “locations” - and I use plural for a reason were inadequate, had no desk times despite their internet saying they did, and no one to answer the phone. The “app” is neither easy, quick, nor convenient. The truck was nearly empty of gas, and being that I was now 3 hours BEHIND schedule with them, I filled the 26 footer full of gas. Turns out, i did over 100 miles less and had 5/8 of fuel left on a truck that had no more than a quarter of a tank in it when I rented it. They would t reimburse or even consider a civilized waiver on the mileage. Because of this, they grossly overcharged me for the use of their truck and this lack of corporate accountability ( both in corporate and at the rental site) enables me to throw the long term relatioship Ive had w uhaul in the trash. Over to Penske and Budget!!
Chris HThe pick up location only had one person familiar with rental process. I arrived at location at an agreed upon time and had to wait ~30 minutes while store attendant walked around the store and called trying to locate the person who could complete the transaction.
Joel LThis location is very helpful and pleasant to work with.
Rodney GMy estimate was $171 considering a 160 mile trip. $29 truck plus mileage plus insurance. My ACTUAL trip was only 150 miles. Upon return, I was originally charged $246. This was reduced to a little over $200 but still above the est.
Scott SMake sure I get the location requested vs stating it’s my preferred location leading to the possibility of have to travel further to pick up equipment. The app is not easy to use.
Karen GKaren was great to work with on scheduling and having the equipment checked for safety. Thank you, Tom
Mary ZThe mobile checkout halfway works. Then I went to check in and mileage was reading less than what the mobile app said I was supposed to have.
Josh GVery Professional
Karen SThe pickup and drop-off process was simple and the staff was friendly and courteous. The cost was more than expected but overall, it was smooth.
Cathy WI rented a dolly but I never received it. I was charged for it but not one gave me news about it.
Eliezer SIndicated open for drop off, but manager not there to open location. No one seemed to know when or if someone would arrive. Other customers waiting for over an hour.
Jenifer CThis is the second time I’ve been where NONONE WAS THERE TO HELP ME. take back your license.
William LKnew truck was going to desert southwest. No air-conditioning in truck. constant high pitch whine over 60 mph.
SETH CI would have preferred the location that I wanted when I made the reservation. However, the 26 foot truck was not available there. This location was fine but farther from my home. Just glad I could get the truck that I ordered.
Toleda SFor myself, no problems, very simple transaction, professional ,courteous, people at this location, price per mile is a little high,yet cheaper than competitors
Ron PEverything was smooth and easy
doug lVery Nice people and easy in and out.
Richard SIt was done efficiently and Everyone was very friendly. I was pleased.
Sharon LI called the phone number provided on the paper but it went to voice mail. Then we waited but nobody saw us and came outside. So we parked it in a spot and went inside. He took my information and it went quickly. But for my first time using U-Haul, it was confusing.
Diane KThe oil was low when we did the inspection. The lady did provide us with a quart of oil to get it to correct level.
Katy TWe had to go to 4 different locations to find the unit that we reserved. This is frustrating when you are on a time line.
Myra MWhen I went to the store to get the truck the person who does the rentals was not there. The girl running the gas station counter was helpful for as much as she could do. I had to call uhaul to get it situated to be able to rent the truck. This was after spending over an hour at the original pickup location in Statesville NC waiting on the person who did the uhaul rentals at the first location and the truck was late on arrival at this location also causing us to have to go to the Tomlin Mill One Stop.
Joseph RTerrible experience. They changed our pickup location to a place 37 miles from our house which led us to have to pick it up the night before at 8pm. There was no light whatsoever while trying to inspect the inside of the truck. The next morning before loading, we discovered it had dirt and mulch in it which we had to clean all out before we could do anything. Also, we ordered 30 blankets and only got 15. We ordered an appliance dolly and when they switched locations on us, it took the dolly off and there wasn’t one at our pick up location. It was dreadful all around. Will not use Uhaul again.
Darren GKaren is the best!
IRMA CCourteous, pleasant and outgoing customer service! Hard to find these days.
don mThe overall experience with uhaul was horrible and unacceptable. It cost me a lot of time and money because the location originally booked truck for was not set up properly and no notice of that before driving to that location. Then having to back track to another location. Highly unacceptable.
Ericka HEven though the Employee was new on the job, she did an excellent job. She was prompt, courteous and made sure I was taken care of.
BRANDON SThey were busy that day but the gentleman in charge really took care of me was fast and Efficient! I had no problems with the rental!
Don FAbsolutely nothing(maybe hire another person to help short staffing)! Even tho very busy due to short staffing, Rachel apologized for making me wait. She was with another customer, but it was fine. I didn't have to wait long. Also needed help lifting trailer hitch off of truck hitch, someone came out to do that right away! When I left, Rachel said she would call/email when return complete, as she didn't want to keep me waiting any longer. Within the hour(more like half hour), I got a call from her. Very efficient! Thank you Rachel!
LINDAJ WVery friendly and knowledgeable guy at the counter. He was overwhelmed Trying to take care of other customers and help me at the same time. Did a great job
RYAN WWanda was very polite and helpful. I rented a trailer on short emergency terms. She got me squared away even on a Sunday holiday weekend.
JUAN VTrailer License Plate was held on by twisted wire (previously damaged)
JEROLDSCOTT LThey were very helpful
WESLEY Kexcellent service thanks
James MNo improvement needed. Fast, easy, friendly service.
Robert TThis is a shady business. I got a 70 dollar charge from them with no explanation. I will be calling on monday to get my money back.
Lauren hMuddy floorboards and sticky cup holders
JOHN YThe service was great. I was in and out in less than 10 minutes. When I returned my rental it was fast and easy.
Harold HTold me if I paid cash there and the $100 deposit I would be able to pick it up at my dropoff location which was not the case. Also asked me to quote mileage and I did but then failed to tell me u wasn't paying for the mileage and one way trips were only 30miles. I quoted then 60, so upon drop off I was being charged extra money AND couldn't pickup my cash deposit.
Krista VGreat young lady helping me get checked in. You could fix it so the customer didn't have to call to get out into the system before checking equipment in.
John BFor trailer anywhere hooking up. Maybe have some type of temporary leg for receiver height setting. Just keep in stores. When customer comes in, lend them temporary leg to hook up. Picking up trailer and trying to hold while hooking up is very hard for a weaker person.
Seth RNone
Carol DWe drove over 550 miles and the smaller trailer followed perfectly.The weather was not the best but we arrived at our destination with the trailer just fine. Thank You
DAVID EThe roof of the box truck leaked in the rain and all our belongings got wet.
Benjamin MWe set our pick up time for 2pm. We arrived to pick up the rental and the woman who runs the Uhaul portion had left to run errands for the gas station. Completely unprofessional. We will not be renting from this location again.
Casey WGreat Service!
Rosetta LHave the employee check the fuel gauge when the vehicles are brought back.
Ted SExcellent customer service was delivered! Great user experience!
Joseph WThe roof did leak a bit but we did have a very heavy rain fall
Kathy AI did not get my blankets, the right size truck or my dolly THAT I PAID FOR
Courtney LThe Truck Broke Down On Me Thank Goodness It Was After I Unloaded It But You All Billed Me For Not Filling It Up When After A Long Day Of Moving And Returning It Early It Broke Down, Then You All Said I Didn’t Return It At All Before Billing Me
Lenell MVery nice place.
Ray fPerson who normally handles uhaul was not there, but another employee got phone instructions and greatly helped me out by not making me wait. All's well that ended well.
Jeffrey PGood Service
William SThey messed up prices just by adding a hand truck
ray wI had this unit reserved and it was rented out to someone else, either off the books or with no documentation as the owner said that the guy who came in offered his girlfriend's license and then attempted to pay with a credit card that was rejected. Terrible service. The owner simply gave me cash for my rental, charged my credit card for the rental anyway, left the reservation in my name, dispatched the auto transport trailer in my name, and now I receive the review because it is still in my name. The owner offered me a phone number to another location, but offered no other consolation or help in finding a trailer to use. This set me behind for at least a 1/2 day of work, since I had to wait until the next morning and secure another unit at a different location. I have made at least 3 contacts to the U-Haul corporate office and am still waiting an answer and a final resolution to this problem.
brian mExcellent customer service by store attendant
Donna PAbsolutely appalled at additional charges on my bill. Did not keep truck 3 days. Called 800 number for Uhaul to return and received no help allegedly closed!!! Drop off was not confirmed, but had the UNIT for ONLY 3 HOURS. Absolute travesty!!! I have always used UHAUL equipment and NEVER been over billed like this before. SOOOOO disappointed!!!! Martin Reavis
Jerry R