Customer Reviews for Tomball Ship N More
(U-Haul Neighborhood Dealer)

15 reviews

16949 N Eldridge Pkwy Ste 770   Tomball, TX 77377

(281) 374-2746

Location Hours

  • Mon-Thur: 12 pm - 5 pm
  • Fri: 9 am - 7 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(281) 374-2746

16949 N Eldridge Pkwy Ste 770
Tomball, TX 77377

Services at this Location:

Location Hours

  • Mon-Thur: 12 pm - 5 pm
  • Fri: 9 am - 7 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Both Appliance dolly and utility dolly I rented the location did not have. I called Uhaul before taking truck to make sure I wasn't charged for them however the charged me for 3 days for the truck and dolly's that I never had and the truck was returned same day at 8:00pm when it was due at 10pm. So it was returned early but somehow I was charged 3 days. I'm still waiting on a supervisor to call me back to discuss charges.

Raelee V. 
Rating:
5.0

Ver convenience new car

VIKTOR L. 
Rating:
5.0

Customer did not leave a comment.

Rick J. 
Rating:
2.0

Online, the system stated that dollies and other equipment were available for rent. Upon completing my reservation, the store employee explained that the website was wrong and that he didn't have any equipment at all besides the truck. The online system needs to keep real time accountability of any and all equipment. The employee was very helpful and called other dealers to find the dollies.

ZACHARY S. 
Rating:
3.0

Customer did not leave a comment.

TYRONE T. 
Rating:
5.0

Customer did not leave a comment.

Janet L. 
Rating:
1.0

There was not a key drop box, so it required us being on the phone holding for Uhaul Customer Service for over an hour, after completing our mobile return, to see what we needed to do with the keys. Not a good return experience at all!

Daniel A. 
Rating:
1.0

The whole uhaul was dirty, there was a spit cup that had spilled all over the seats. We deserve a refund.

Chance R. 
Rating:
3.0

Customer did not leave a comment.

David C. 
Rating:
1.0

I was double charged first off . I rented a furniture dolly , paid for it and the lady forgot she didn't have any . I've yet to be refunded for that . Your site was supposedly down so she was having trouble logging in and navigating it . What should have taken 15 min tops took over 45 min to check in . I will never rent from this location again . It was an awful experience . I better be refunded my double charge by tmr or I will be highly upset . I would appreciate a call back ASAP from a Uhaul rep . Thanks

Connie V. 
Rating:
1.0

Disorganized, incompetent and unprofessional. 30 minutes to compete rental in spite of reserving online and 27 minutes to complete return (plus an argument with the business owner). Ridiculous experience.

Bobby G. 
Rating:
5.0

Great and easy experience. The only thing I would recommend is adding a note on the front door indicating that the key return is on the back door. I called Uhaul asking about it and finally thought about walking around the building to the back and there found the key return.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

John Z. 
Rating:
3.0

Clean the truck, provide appliance dolly that isn't damaged, provide blankets that don't have packing tape all over them, go over damages from previous renters

Larry O. 
Rating:
1.0

I made reservattions at one location only to br told one day beforr that the truck was unavailable. I was sent to another location 1 mile away . I ha to take Uber to get to the location only to find the place was closed. They were supposed to open at 10:15 a.m. No one was there. I called U-haul dispatch and they found me another location. I had to call Uber again. HORRIBLE SERVICE !!!!

tyrone B. 
No reviews have been submitted for this location.

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