THE PICKUP LOCATION WAS TERRIBLE THE REP AT THE COUNTER WAS RUDE AND NOT HELPFUL ALL SHE SAID WAS WE HAVE NO TRUCKS. EVEN AFTER I SHOWED THE RESERVATION CONFIRMATION SHE SAIS OH WELL WE WILL DON'T HAVE THE TRUCK AND YOUR RESERVATION ISN'T UNTIL 10AM. SO O THEN ASKED HER DOES THAT MEAN THE TRUCK WILL BE THERE AT 10? AND SHE ANSWERED I DON'T KNOW, AS LONG S THEY TURN IT ON IT WILL BE. SHE WAS VERY RUDE, BLUNT AND NOT COMPASSIONATE OR HELPFUL AT ALL. I CALLED THE U HAUL CUSTOMER SERVICE WHILE STANDING AT THE COUNTER WITH HER TO BE PUT ON HOLD FOR 61 MINUTES.. WHILE ON HOLD THE TRUCK WAS BRIGHT BACK BY THE PREVIOUS CUSTOMER SHE SAID AFTER SHE LIVED IT I COULD CHECK IT OUT. SO I WATCHED HER CLIMB IN THE TRUCK TAKE PICTURES WITH HER PHONE, GET OUT AND WALK BACK IN TO HER STORE. WHICH MADE ME EVEN MORE LIVID BECAUSE DUE TO THE CURRENT COVID PANDEMIC THERE WAS ZERO SAFETY PRECAUTIONS TAKEN THE TRUCK HAD WEEKS OF DUST ON THE DASHBOARD,STEERING WHEEL,STEREO,ETC , NOTHING WAS WIPED DOWN, SPRAYED,ETC. AND THROUGHOUT THIS WHOLE TIME I WAS STILL ON HOLD WITH CUSTOMER SERVICE. EVENTUALLY OVER AN HOUR LATER THEY FINALLY ANSWERED AND I ASKED TO SPEAK WITH A MANAGER WHO SAID ANOTHER MANAGER WOULD BE CALLING ME THIS WEEK.!!!! LASTWEEK I RENTED 4 TRUCKS AND MY HUSBAND RENTED TWO SO 6 TRUCKS ALTOGETHER AND EVERY SINGLE ONE HAS BEEN THE ABSOLUTE WORST EXPERIENCE THAN THE ONE BEFORE IT. PRUOR TO THIS MOVE I HAVEN'T HAD A U HAUL IN YEARS AND AFTER IT I HOW I NEVER NEED ONE AGAIN. SIGNED, A VERY UNHAPPY CUSTOMERAisha J.
Customer Reviews for Tom Boy Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great serviceEugene P.
Worst customer service experience ive ever had with uhaul. Very mean disrespectful people.Rita Y.
The App wasn't as effective as it could have The location didn't seem to have the information. On the reservation but it still allowed us to pick up.Robert D.
Customer did not leave a comment.SAMUEL S.
Not moving a reservation from the location picked to one that is out of the way and an area hard to get in and out of. Also making sure it does not take over an hour to check out a truck.ARCHIE J.
The store owner needs Uhaul to take the trucks back to the warehouse. He has too many for his store and is taking up his parking.Alex M.
The truck was dirty inside and in the back as well the front part spelled if cat urine and the tank was empty. Not to mention I drove maybe 20 ft and the battery was dead and I continued having the same issue, until I had contacted a manager if another location and he had a serviceman come and replace the battery entirelyMarcia T.
I WAS CHARGED FOR CLEANNING, WHEN THE UNIT WAS DIRTY TO BEGIN WITHJOEL L.
I was charged a cleaning fee but it was not dirty. I was also charged for a 10gallon refill that was to 3/4 full tank but when I received the truck it only had 1/4 tank and I took a picture of this on the initial inspection and submitted it. So not sure why I was charged for more gas than I even used!LEAH J.
Nice peopleDONALD L.
Customer did not leave a comment.Kaleiola S.
Customer did not leave a comment.BERENISE M.
Customer did not leave a comment.Reichel B.
The online check in didnt work smoothly. People were nice.Leslie S.
The folks at this location are hard working folks. They are to be commended for their efforts and customer service. Thank you!Patrick P.
Customer did not leave a comment.ROBERTO L.
Customer did not leave a comment.Thaddeus D.
Everything was ok I can use your service too...thanks for the facility at the last momentðŸ‘GRACIELA F.
Customer did not leave a comment.Melody O.
Bill incorrect. Overcharge. Not able to extend truck but got billed for extension. Also extra surcharge fee of 60 on initial bill that I did not sign up forabbey C.
Customer did not leave a comment.Linda J.