Customer Reviews for Tolland Citgo
(U-Haul Neighborhood Dealer)

704 reviews

128 Merrow Rd   Tolland, CT 06084
(I- 84 Exit 68)

(860) 875-4409

Office Hours

  • Mon-Fri: 8 am–9 pm
  • Sat: 8:30 am–9 pm
  • Sun: 8 am–9 pm

Services at this Location:

Contact Us

(860) 875-4409

128 Merrow Rd
Tolland, CT 06084
(I- 84 Exit 68)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–9 pm
  • Sat: 8:30 am–9 pm
  • Sun: 8 am–9 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The staff was great.

Lew S. 
Rating:
5.0

Fantastic service, i will always use this location

Debra W. 
Rating:
5.0

Extremely pleasant, helpful and quick - such a good experience!

Carolyn D. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Piece of cake! easy and pleasant.

Shawn C. 
Rating:
5.0

Nothing at this time.

monica K. 
Rating:
5.0

Customer did not leave a comment.

philip T. 
Rating:
5.0

The staff at Tolland were excellent. Very helpful and friendly. The cart I had reserved was not available (nor any other cart) and I was not informed. I had to travel to another location to rent and return a cart. The truck was clean but drove rougher than other trucks I have rented. I believe it had stearing or suspension issues.

Heather L. 
Rating:
1.0

Location was change in the days leading up for pickup. New location did not have products I ordered..

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Nancy L. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Heads up when equipment isn't available. Dolly was available even though I ordered one.

Justin K. 
Rating:
4.0

Customer did not leave a comment.

Cassaundra P. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan A E. 
Rating:
5.0

Customer did not leave a comment.

Pilar A. 
Rating:
5.0

Customer did not leave a comment.

Laura C. 
Rating:
5.0

All is well

Adan I. 
Rating:
3.0

Customer did not leave a comment.

Laurie B. 
Rating:
5.0

I was a first timer and as soon as I made this known to the agents, they were very helpful. The process was easy and clear, no hidden charges. I would more than most definately use U-Haul again.

Abiodun A. 
Rating:
5.0

Check the order details before scheduled time. The moving mats were not not in the truck prior to picking up.

Jared T. 
Rating:
4.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
4.0

Customer did not leave a comment.

Jim H. 
Rating:
3.0

He told us the truck wasn't due back until Wednesday and he didn't have any room on the lot. I told him we were done with it and were dropping it off.

Judy R. 
Rating:
2.0

Poor Customer Service. Young, inexperienced employee was aggressive and threatening. When I asked him to call his boss, he got more confrontational. I have not had this experience with any other person at this location, and I am extremely disappointed that this immature employee tried to escalate a situation instead of going out of his way to help a customer. I even provided a reasonable solution for him, but he refused to acknowledge or listen. Clearly, the customer is not even close to right. I would not recommend anyone going here until this employee is retrained and fixes his attitude.

James Z. 
Rating:
4.0

Customer did not leave a comment.

Luke T. 
Rating:
5.0

The employees at this Uhaul location are friendly, knowledgeable, and always helpful. The vehicles are very clean and well maintained. I have rented here several times and always have had a satisfactory experience.

Elizabeth A G. 
Rating:
5.0

The rental was great. It did the trick

THOMAS O. 
Rating:
4.0

$1 per miles over allowance seems excessive to me. I was not aware of this amount but I take responsibility for not knowing. I'll shop for rates in future

Bruce G. 
Rating:
5.0

Not a thing. The entire process and experience with Bob was pleasant and seamless.

Cherie G. 
Rating:
5.0

Customer did not leave a comment.

Eileen N. 
Rating:
3.0

Everything was great except the equipment that I rented with my truck was not available at this location. It would have been good to know that beforehand so that I could have rented the equipment from another location.

Jeffrey O. 
Rating:
5.0

Easy from start to finish . Clerk was polite and helpful

James R. 
Rating:
4.0

Very easy transaction and pickup was easy. A little confusion on if I could drop it after hours but we ended up finishing before they closed so it wasn't an issue.

Paula H. 
Rating:
5.0

The online service and reservation was great but the politeness that I got when I picked up my unit and returned the uhaul truck was very very polite and would recommend that others should enjoy renting from them … thank you Don ..

donald R. 
Rating:
5.0

Customer did not leave a comment.

Claire C. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
3.0

Very expensive Over a dollar a mile?

James R. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

TANYXONAIRY A. 
Rating:
3.0

Customer did not leave a comment.

Josh W. 
Rating:
2.0

There was no parking to leave a car while using the rental

TIMOTHY J. 
Rating:
5.0

Customer did not leave a comment.

marjorie I. 
Rating:
5.0

Super quick and easy

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Gregory L. 
Rating:
4.0

Customer did not leave a comment.

debrah K. 
Rating:
3.0

We went to return the uhaul and we were told we had to come back when the manager was there w which took an hour of our time wasted We had to take time away from work to return the next day

Wendy M. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Joan M. 
Rating:
5.0

Everything was perfect

Leila S. 
Rating:
5.0

Customer did not leave a comment.

Beth S. 
Rating:
5.0

.

Eric M. 
Rating:
5.0

Everything was great including by clerk. Highly recommend this facility.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

Joshua T. 
Rating:
5.0

Quick and easy check in and check out Very convenient location

Ronald H. 
Rating:
3.0

These people are not customer service oriented at all. Some need training.

Richard B. 
Rating:
5.0

Great experience Tolland Citgo.

Daniel L. 
Rating:
3.0

Customer did not leave a comment.

Michele S. 
Rating:
5.0

Very helpful, friendly staff. Good experience, just couldn't extend rental due to availability (not a primary U-Haul location). Recommend.. Give location more vehicles?.. Thank you very much, pleasure doing business.

Christian G. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
1.0

I picked up the truck and the fuel needle showed full. I drove for a total of 35 miles and then filled the gas and it required 8 gallons! How is it possible that I drove 36 miles and used 8 gallons of gas????

Michael L. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY E. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
1.0

Had scheduled an 8 am pickup as I was on a time crunch and no one was there until 9am. Was told i cpuld pick up at 8. Was told if I brought truck back early it would cost less. Also told 93 cents a mile and the mileage cost was over that. Very disappointed.

ALicia C. 
Rating:
5.0

Excellent drop off and again the staff was outstanding and quick.

Andrew N. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
3.0

The interior of the windshield was absolutely filthy and difficult to look through on a sunny day. There was a slow leak in the front driver side tire that was not fixed from when I rented the same about a week prior.

John L. 
Rating:
5.0

Only issue is I order a furniture dolly that I didn't need so asked they remove it from contract and left it with them, but when returned truck in winter garden FL the site changed me for the missing equipment. Hopefully issue get resolved

Lawrence B. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

Sharon K. 
Rating:
5.0

Very convenient, with an efficient pick up and drop off process.

Sharon K. 
Rating:
1.0

Attendant was rude, so I recommend change the attendant

Faouzi N. 
Rating:
1.0

I was overcharged.

Hassan I. 
Rating:
3.0

Everything was great until they over filled the gas tank on my dime. Not cool.

ALISA V. 
Rating:
4.0

Customer did not leave a comment.

MELISSA G. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
3.0

Windows very dirty. One of the tires were low on air and they added air when I asked, then after driving 40 miles tire warning came back on. They knew tire was loosing air, why didn't they fix the tire if it's loosing air. Is that why I had to pay $11 for insurance for using dangerous equipment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

Kathleen M. 
Rating:
3.0

Left tail light blinker out. Had to call for road service. Left rear tire needed air 3 times in 48 hours. Oil on the low end of the stick. Van not swept when picked up but I was asked to sweep it.

Thomas W. 
Rating:
2.0

Uhaul is very expensive. It's advertised as $19.95 in town but I spent $80 in town. The fees are way to high

James R. 
Rating:
5.0

My order was canceled several times earlier in the day, but my final transaction with U-Haul was a wonderful experience. The customer service rep I spoke to was so helpful and wonderful I will absolutely think of you all for my next moving experience.

Karen W. 
Rating:
3.0

i choose mobile pickup but when i arrived that wasnt an option

jared B. 
Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Representative in Tolland CT went above and beyond. Had to change size of truck and he worked with me to get it done. Exceptional service!

Thomas C. 
Rating:
4.0

Customer did not leave a comment.

Shubham R. 
Rating:
3.0

Closer check of the equipment.

Christopher C. 
Rating:
5.0

I was told I would be charged .40¢ per extra mile driven. I was charged $1.00 per mile. I only went 10 miles over so not a huge deal as it's a $6 difference but still inconvenient.

Sean C. 
Rating:
3.0

Customer did not leave a comment.

Lizabeth S. 
Rating:
5.0

Th re vehicle was well maintained, however it was not really clean. It smelled of fertilizer and had not been washed down to get the strong smell out

Michele S. 
Rating:
2.0

Furniture pads were wet, and we were missing one. There was no dolly, which we ordered.

Brendan H. 
Rating:
5.0

Customer did not leave a comment.

Arthur D. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Great service

Joe N. 
Rating:
5.0

Customer did not leave a comment.

Ahmed S. 
No reviews have been submitted for this location.

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