Customer Reviews for Tolland Citgo
(U-Haul Neighborhood Dealer)

704 reviews

128 Merrow Rd   Tolland, CT 06084
(I- 84 Exit 68)

(860) 875-4409

Office Hours

  • Mon-Fri: 8 am–9 pm
  • Sat: 8:30 am–9 pm
  • Sun: 8 am–9 pm

Services at this Location:

Contact Us

(860) 875-4409

128 Merrow Rd
Tolland, CT 06084
(I- 84 Exit 68)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–9 pm
  • Sat: 8:30 am–9 pm
  • Sun: 8 am–9 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The staff was great.

Lew Streppa 
Rating:
5.0

Fantastic service, i will always use this location

Debra Whitehouse 
Rating:
5.0

Extremely pleasant, helpful and quick - such a good experience!

Carolyn Dufour 
Rating:
5.0

Customer did not leave a comment.

Mark Schutte 
Rating:
5.0

Piece of cake! easy and pleasant.

Shawn Conway 
Rating:
5.0

Nothing at this time.

monica korb 
Rating:
5.0

Customer did not leave a comment.

philip tripoli 
Rating:
5.0

The staff at Tolland were excellent. Very helpful and friendly. The cart I had reserved was not available (nor any other cart) and I was not informed. I had to travel to another location to rent and return a cart. The truck was clean but drove rougher than other trucks I have rented. I believe it had stearing or suspension issues.

Heather Lewis 
Rating:
1.0

Location was change in the days leading up for pickup. New location did not have products I ordered..

Eric Holden 
Rating:
5.0

Customer did not leave a comment.

Nancy Lucier 
Rating:
5.0

Customer did not leave a comment.

Keith Morgan 
Rating:
5.0

Heads up when equipment isn’t available. Dolly was available even though I ordered one.

Justin Kadow 
Rating:
4.0

Customer did not leave a comment.

Cassaundra Popek 
Rating:
5.0

Customer did not leave a comment.

James Thomas 
Rating:
5.0

Customer did not leave a comment.

Gary Groskritz 
Rating:
5.0

Customer did not leave a comment.

Christopher Bohr 
Rating:
5.0

Customer did not leave a comment.

Jonathan A Elmer 
Rating:
5.0

Customer did not leave a comment.

Pilar Acosta 
Rating:
5.0

Customer did not leave a comment.

Laura Cassenti 
Rating:
5.0

All is well

Adan Ikhlaq 
Rating:
3.0

Customer did not leave a comment.

Laurie Bigley 
Rating:
5.0

I was a first timer and as soon as I made this known to the agents, they were very helpful. The process was easy and clear, no hidden charges. I would more than most definately use U-Haul again.

Abiodun Aderibigbe 
Rating:
5.0

Check the order details before scheduled time. The moving mats were not not in the truck prior to picking up.

Jared Trippel 
Rating:
4.0

Customer did not leave a comment.

Richard Toney 
Rating:
5.0

Customer did not leave a comment.

Mark Peterson 
Rating:
4.0

Customer did not leave a comment.

Jim Hines 
Rating:
3.0

He told us the truck wasn't due back until Wednesday and he didn't have any room on the lot. I told him we were done with it and were dropping it off.

Judy Rayner 
Rating:
2.0

Poor Customer Service. Young, inexperienced employee was aggressive and threatening. When I asked him to call his boss, he got more confrontational. I have not had this experience with any other person at this location, and I am extremely disappointed that this immature employee tried to escalate a situation instead of going out of his way to help a customer. I even provided a reasonable solution for him, but he refused to acknowledge or listen. Clearly, the customer is not even close to right. I would not recommend anyone going here until this employee is retrained and fixes his attitude.

James Zopelis 
Rating:
4.0

Customer did not leave a comment.

Luke Tedeschi 
Rating:
5.0

The employees at this Uhaul location are friendly, knowledgeable, and always helpful. The vehicles are very clean and well maintained. I have rented here several times and always have had a satisfactory experience.

Elizabeth A Golec 
Rating:
5.0

The rental was great. It did the trick

THOMAS ONEILL 
Rating:
4.0

$1 per miles over allowance seems excessive to me. I was not aware of this amount but I take responsibility for not knowing. I’ll shop for rates in future

Bruce Giguere 
Rating:
5.0

Not a thing. The entire process and experience with Bob was pleasant and seamless.

Cherie Greene 
Rating:
5.0

Customer did not leave a comment.

Eileen Nye 
Rating:
3.0

Everything was great except the equipment that I rented with my truck was not available at this location. It would have been good to know that beforehand so that I could have rented the equipment from another location.

Jeffrey Oller 
Rating:
5.0

Easy from start to finish . Clerk was polite and helpful

James Rush 
Rating:
4.0

Very easy transaction and pickup was easy. A little confusion on if I could drop it after hours but we ended up finishing before they closed so it wasn’t an issue.

Paula Hollister 
Rating:
5.0

The online service and reservation was great but the politeness that I got when I picked up my unit and returned the uhaul truck was very very polite and would recommend that others should enjoy renting from them … thank you Don ..

donald routhier 
Rating:
5.0

Customer did not leave a comment.

Claire Chang 
Rating:
5.0

Customer did not leave a comment.

Gary Pruden 
Rating:
5.0

Customer did not leave a comment.

Steven Perry 
Rating:
3.0

Very expensive Over a dollar a mile?

James Ryan 
Rating:
5.0

Customer did not leave a comment.

Matthew Scibek 
Rating:
5.0

Customer did not leave a comment.

TANYXONAIRY APONTE 
Rating:
3.0

Customer did not leave a comment.

Josh Wilson 
Rating:
2.0

There was no parking to leave a car while using the rental

TIMOTHY JOHNSON 
Rating:
5.0

Customer did not leave a comment.

marjorie Insixiengmay 
Rating:
5.0

Super quick and easy

Joshua Marciano 
Rating:
5.0

Customer did not leave a comment.

John Paczkowski 
Rating:
5.0

Customer did not leave a comment.

Gregory Lawrence 
Rating:
4.0

Customer did not leave a comment.

debrah kissane 
Rating:
3.0

We went to return the uhaul and we were told we had to come back when the manager was there w which took an hour of our time wasted We had to take time away from work to return the next day

Wendy Mowry 
Rating:
5.0

Customer did not leave a comment.

Matthew Garvais 
Rating:
5.0

Customer did not leave a comment.

Joan Mead 
Rating:
5.0

Everything was perfect

Leila Sharifi 
Rating:
5.0

Customer did not leave a comment.

Beth sadolski 
Rating:
5.0

.

Eric Maurer 
Rating:
5.0

Everything was great including by clerk. Highly recommend this facility.

Chris Behrmann 
Rating:
5.0

Customer did not leave a comment.

Joshua Torres 
Rating:
5.0

Quick and easy check in and check out Very convenient location

Ronald Houle 
Rating:
3.0

These people are not customer service oriented at all. Some need training.

Richard Bingle 
Rating:
5.0

Great experience Tolland Citgo.

Daniel LePage 
Rating:
3.0

Customer did not leave a comment.

Michele Severson 
Rating:
5.0

Very helpful, friendly staff. Good experience, just couldn't extend rental due to availability (not a primary U-Haul location). Recommend.. Give location more vehicles?.. Thank you very much, pleasure doing business.

Christian Green 
Rating:
5.0

Customer did not leave a comment.

Christopher Kasulis 
Rating:
1.0

I picked up the truck and the fuel needle showed full. I drove for a total of 35 miles and then filled the gas and it required 8 gallons! How is it possible that I drove 36 miles and used 8 gallons of gas????

Michael Longenbaker 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY ELLIOTT 
Rating:
5.0

Customer did not leave a comment.

Aaron Schwartz 
Rating:
5.0

Customer did not leave a comment.

Laura Martin 
Rating:
1.0

Had scheduled an 8 am pickup as I was on a time crunch and no one was there until 9am. Was told i cpuld pick up at 8. Was told if I brought truck back early it would cost less. Also told 93 cents a mile and the mileage cost was over that. Very disappointed.

ALicia Colon 
Rating:
5.0

Excellent drop off and again the staff was outstanding and quick.

Andrew Nault 
Rating:
5.0

Customer did not leave a comment.

KEVIN CURTIN 
Rating:
3.0

The interior of the windshield was absolutely filthy and difficult to look through on a sunny day. There was a slow leak in the front driver side tire that was not fixed from when I rented the same about a week prior.

John Lally 
Rating:
5.0

Only issue is I order a furniture dolly that I didn’t need so asked they remove it from contract and left it with them, but when returned truck in winter garden FL the site changed me for the missing equipment. Hopefully issue get resolved

Lawrence Beerwort 
Rating:
5.0

Customer did not leave a comment.

Patricia McDonald 
Rating:
5.0

Customer did not leave a comment.

Sharon Krukoff 
Rating:
5.0

Very convenient, with an efficient pick up and drop off process.

Sharon Krukoff 
Rating:
1.0

Attendant was rude, so I recommend change the attendant

Faouzi Nemlaghi 
Rating:
1.0

I was overcharged.

Hassan IElSayed 
Rating:
3.0

Everything was great until they over filled the gas tank on my dime. Not cool.

ALISA VELASQUEZ 
Rating:
4.0

Customer did not leave a comment.

MELISSA GRANFIELD 
Rating:
5.0

Customer did not leave a comment.

John Fanelli 
Rating:
3.0

Windows very dirty. One of the tires were low on air and they added air when I asked, then after driving 40 miles tire warning came back on. They knew tire was loosing air, why didn’t they fix the tire if it’s loosing air. Is that why I had to pay $11 for insurance for using dangerous equipment.

Kevin Long 
Rating:
5.0

Customer did not leave a comment.

Kathleen Marek 
Rating:
3.0

Left tail light blinker out. Had to call for road service. Left rear tire needed air 3 times in 48 hours. Oil on the low end of the stick. Van not swept when picked up but I was asked to sweep it.

Thomas Walker 
Rating:
2.0

Uhaul is very expensive. It's advertised as $19.95 in town but I spent $80 in town. The fees are way to high

James Ryan 
Rating:
5.0

My order was canceled several times earlier in the day, but my final transaction with U-Haul was a wonderful experience. The customer service rep I spoke to was so helpful and wonderful I will absolutely think of you all for my next moving experience.

Karen Wheeler 
Rating:
3.0

i choose mobile pickup but when i arrived that wasnt an option

jared boorky 
Rating:
4.0

Customer did not leave a comment.

James Lacock 
Rating:
5.0

Representative in Tolland CT went above and beyond. Had to change size of truck and he worked with me to get it done. Exceptional service!

Thomas Carroll 
Rating:
4.0

Customer did not leave a comment.

Shubham Roy 
Rating:
3.0

Closer check of the equipment.

Christopher Clarke 
Rating:
5.0

I was told I would be charged .40¢ per extra mile driven. I was charged $1.00 per mile. I only went 10 miles over so not a huge deal as it’s a $6 difference but still inconvenient.

Sean Casey 
Rating:
3.0

Customer did not leave a comment.

Lizabeth Stevens 
Rating:
5.0

Th re vehicle was well maintained, however it was not really clean. It smelled of fertilizer and had not been washed down to get the strong smell out

Michele Severson 
Rating:
2.0

Furniture pads were wet, and we were missing one. There was no dolly, which we ordered.

Brendan Hobson 
Rating:
5.0

Customer did not leave a comment.

Arthur Duke 
Rating:
5.0

Customer did not leave a comment.

Richard Stone 
Rating:
5.0

Great service

Joe Nager 
Rating:
5.0

Customer did not leave a comment.

Ahmed Soliman 
No reviews have been submitted for this location.

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