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Rachelle H.
Customer Reviews for Todds Auto Detailing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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My inly issue was that I was charged a $14 extra fee that i didn't opt in for. I didn't realize until I got the final receipt.
Kellie C.Excellent service
Brendan F.Super easy to work with. Great guy to represent U-haul. Will alway use this location in the future.
Patrick D.Very helpful , great customer service during a stressful move !
janet P.Extraordinario servicio al cliente
ALEXIS R.Try to make the shop not so loud when doing reservations it only takes a few minutes to do. We also work at a shop and stop when customers come to talk or do business.I know time is money and when i am doing business i expect that same courtesy. They were very pleasant and helpful,and worked with us so thank you this was very my first experience there and he was honest and it was were i would recommend others to go.
Brenda G.Everything was up to par. Easy, smooth and I would refer a friend or relative. Nice staff and very helpful.
Ellen R.Supper nice guys at the pick up place, also very helpful.
edmund D.The truck was dirty and the pickup location was not in the best location which U-Haul changed on me.
Marleah G.Best customer service of any Uhaul dealership I've ever used. Would highly recommend..
Carmen B.Waited outside location for 45min before someone came in to open, even though we had a reservation
Zain B.bed of truck not swept out
peter K.van i rented currently a danger to those driving and those on the road. Passenger side mirror needs to be fixed!
aylan B.Truck had check engine light on when obtained. I was told the light would go out. It did not. Said it was an emissions issue. It should have not been released if not 100%.
David M.The owner was very personable. We had minimal interaction, but conversation was short and easy but informative.
Brittany O.Todd was fast, professional and kind. The truck was in great condition. Everything, from start to finish, was easy and smooth. Highly recommend this U Haul location!
Michelle C.I was told the location opened at 8am, and I arranged to pick up truck at 9am. Nobody showed up until 9:15am, and he claimed he didn't know anyone was supposed to be picking up a truck at 9.
Patricia H.Hard to get into and out of. Very small drop area for the 6 X 12 ft Trailer, there was only room for 3 trailers there and there was already two there. Would have preferred droping off at a closer location without additional cost.
Carolyn B.The shop was not even open foe me to pick up my truck
Timothy E.the staff here was great and went way way above and beyond to take care of me. I would recommend them to anyone . very understanding and helpful. A++++ service.
tim E.location was still closed at scheduled pickup time truck inside was not clean printer did not work ... did not receive copy of receipt
John G.I was very pleased with the service at Todds. He checked the truck, explained the policy regarding mileagfe, gas fillup and would definitely rent there again if needed.
david W.Everything was great guys at Todd's were very nice
David T.Was double charged for the day, safe move, as well as the dolly
TIFFANY G.The location was nothing special on the outside, but the service was very well organized. The truck's cargo area was very clean, but the driver's seat area not so much and it smelled as if someone had smoked in there. They treated me with respect and I was not overcharged for gas or mileage. It took a little longer than I expected to check out the truck, due to computer slow down. Overall, I had a good experience. Gracias.
Ivan A.Clean all windows !!
SIGRID R.didn't even come out to examine the truck. "Yeah - I saw you drive it in - youre fine". All around, unorganized service.My first experience with U-Haul and I will look for a different company for my son's next move.
NANCY K.Everything was great
carol B.This establishment and the owner was very helpful and understanding i would definitely use them or recommend them
HEATHER T.Ninguno
DIANE K.Maybe an actual office would be nice rather than doing paperwork on a workbench.
KEN D.They were unaware that I had ordered a mattress bag, as it did not show up on their computer. I found out later that U-haul expected me to go to another location to pick it up! That is crazy, the bag should have been at the truck pickup location. I paid for the bag and never got it. However, the man at the truck pickup location, was perfectly nice and the truck worked well.
KAREN R.Great experience .. no issues
corey W.Todd was amazing. I did not have a reservation and he was very nice and called me when one of his previous reservations fell through. Thanks to him I was able to move this past Saturday. ¡Gracias!
ROCIO C.They were very helpful and it did not take long to process my pickup.
Ray R.the company lost the reservation but , the place I picked up the trailer was so helpful. We only lost 9 hours in are trip back home to Florida.
EDWARD B.Todd was very friendly. I would rent from him again.
Peter M.Name on building was not the same as in the rental reservation. Recommend changing for ease of locating.
Patrick M.Parking was a bit of a challenge, but other than that, it was great.
KRISTEN L.Friendly, Fast and accurate. Thanks!
Brian W.By no fault of this business, the location was difficult to get to because of major detours on and off the highway closest to the shop. Todd was friendly and helpful when called twice to guide me to his location, as well as give me great directions to my next destination. He was quick to complete the pick-up transaction. U-Haul corporate would be wise to include traffic alert software in the "location/directions" section on their site. I rated this average because he has a limited area for equipment.
Terry K.First, the name on the door (we got there after they were closed) was not the same as on our paperwork - we weren't sure we were even in the right place. The location wasn't in the best area and I almost didn't want to leave the truck there.
KIMBERLY T.