Customer Reviews for Tobacco Unlimited
(U-Haul Neighborhood Dealer)

169 reviews

11960 Alabama Hwy 157 No 22   Moulton, AL 35650

(256) 974-9050

Office Hours

  • Mon-Sat: 9 am–8 pm
  • Sun: 12 pm–6 pm

Services at this Location:

Contact Us

(256) 974-9050

11960 Alabama Hwy 157 No 22
Moulton, AL 35650

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–8 pm
  • Sun: 12 pm–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Have not received my deposit back yet can someone plz find out why

Eric Pitt 
Rating:
4.0

The location is great and Libby, the owner, is very helpful and great to work with. However, I had to call the 1-800 number for corporate to speak with them about trading the original vehicle in because of mechanical issues and the lady I spoke with at corporate was absolutely the most unhelpful and rude person I have ever dealt with. I wish I could remember her name. She would not help to credit, nor refund us for the vehicle we originally received that had mechanical issues with. She told me that had to be done at the rental pick up location. She was rude and hateful. Then she scheduled me for a pick-up, then told me I had to call another number for scheduling. I asked her why did I need to call scheduling? She said so you can schedule a pick-up. I said I thought I just did that with you. She said, NO YOU HAVE TO CALL SCHEDULING! I called scheduling and the man I spoke with said I was already scheduled and he wasn't sure why the lady told me to call for a schedule. The whole experience with calling corporate was a nightmare! Absolutely rude

Rodney Lowery 
Rating:
4.0

Could not find Dropbox to return keys at night.

Michael Yanowitz 
Rating:
5.0

Customer did not leave a comment.

Mike smith 
Rating:
2.0

Customer did not leave a comment.

Ann Smith 
Rating:
5.0

Customer did not leave a comment.

gary croft 
Rating:
3.0

Customer did not leave a comment.

Scott Holocker 
Rating:
5.0

Customer did not leave a comment.

Linda Latham 
Rating:
3.0

The drop off location was fantastic as well as the person that was receiving the rental however U-Haul came and towed the truck without contacting us so we had thought someone had stolen it and could not have our stuff for our new house until 4 days later when the truck was about 10 miles from my house the U-Haul people came and towed it all the way back to Birmingham which is 50 Mi away they told me they were going to bring it to me tow it back to me but they did not I had to go all the way down there and get it from the repair shop in Birmingham some of our stuff had been gone through and a few things were not in the proper place that they were where we first put them no one will give us any answers as to why they towed it nor would they answer the phone and tell us exactly where it had been towed to.

tim shields 
Rating:
5.0

Customer did not leave a comment.

Michael Kurtz 
Rating:
5.0

Train your employees, went thru 4 hrs of hassle to get it corrected.

Cynthia Edwards 
Rating:
5.0

I HAVE NO COMMENT, I WAS WELL SATISFIED THE PEOPLE AT THE RENTAL STORE,THEY WERE VERY PROFESSIONAL AND THE TRUCK WAS IN GREAT CONDITION, I DID NOT HAVE ANY PROBLEMS! I WOULD GO BACK THERE IF I NEED A U-HAUL IN MOULTON,AL!

Rodger Craft 
Rating:
2.0

They offered no help connecting the equipment. They didn’t answer their phone. No check to see it was hooked up correctly

Elaine Tcherneshoff 
Rating:
2.0

location was stinky, cat and dog running around inside

Nicole Ingersoll 
Rating:
5.0

Owner of the place was very nice and very helpful. Consider them to be family

Becktemba Stanford 
Rating:
5.0

Customer did not leave a comment.

Kindly Kirby 
Rating:
5.0

Customer did not leave a comment.

Cheryl Young 
Rating:
5.0

Customer did not leave a comment.

Craig Johnston 
Rating:
4.0

Customer did not leave a comment.

Malcum LouAllen 
Rating:
5.0

Customer did not leave a comment.

LYNN WILSON 
Rating:
5.0

Customer did not leave a comment.

Carla Proctor 
Rating:
5.0

Customer did not leave a comment.

Courtney Echols 
Rating:
5.0

Helpful and friendly.

Jimmy Burgess 
Rating:
5.0

Customer did not leave a comment.

Jonathan Davis 
Rating:
3.0

Customer did not leave a comment.

Bobby Aldridge 
Rating:
5.0

Nothing with the location and the people that run it. They were all very nice and understanding. Now as for U-Hauls part there's a lot that could change. Number one making sure they're up to date with the people who run the locations. With their times and availability. Number two making sure their phone systems work I was cut off three times during talking with an agent.

Rene Ingram 
Rating:
5.0

Customer did not leave a comment.

Dawn Grant 
Rating:
3.0

Clean the inside of the van. The smell was unbearable, and there were used cups/cans in the van. If I hadn’t been in a pinch, I wouldn’t have rented it. The van ran fine, though.

JONAS BAILEY 
Rating:
5.0

Customer did not leave a comment.

Paul Hicks 
Rating:
5.0

Customer did not leave a comment.

Cassie Scroggins 
Rating:
5.0

Great, friendly service! Will use again!

Morgan Dutton 
Rating:
5.0

Location was fine. U-Haul had illegal tag and lights. Also had issues with company trying to charge me almost a month after return. Location was amazing. Did their job. The u haul company as a whole is terrible and useless

Trevor West 
Rating:
5.0

Libby was amazing she is in business for all the right reasons, to help people! 10/10 would recommend!

Cody Couey 
Rating:
4.0

Faster time in and out - better equipment inspections = tongue was bent and i hauled my car on it and did not realize until I turned in the trailer - very dangerous

Jonathan Henderson 
Rating:
5.0

Libby is great! She is very kind, helpful and make renting easy.

CHARLES HARRISON 
Rating:
5.0

Customer did not leave a comment.

Michelle Randolph 
Rating:
5.0

Customer did not leave a comment.

Rita Calhoun 
Rating:
3.0

They were perfect. The previous place I reserved at in Hartselle (A Storage on Stewart St) did not show up to open the doors for business and cancelled my order and moved it 4 hours later in the day, so I had to drive to Moulton. The owners in Moulton got me on my way with no issues!

Eric Thornton 
Rating:
5.0

Customer did not leave a comment.

Steven Slack 
Rating:
5.0

Customer did not leave a comment.

Mary Wisotzkey 
Rating:
5.0

Customer did not leave a comment.

Gina Barbin 
Rating:
2.0

They just pointed me to the trailer and I had to hook it up myself with no assistance from them. Not good in the service department. Equipment was fine no problem there,just not any real customer service

Mark Converse 
Rating:
5.0

Great customer service

Gina Barbin 
Rating:
3.0

Customer did not leave a comment.

Paul West 
Rating:
3.0

Customer did not leave a comment.

Gary Lyon 
Rating:
5.0

Customer did not leave a comment.

Josh McGuire 
Rating:
5.0

Customer did not leave a comment.

Kevin Ingram 
Rating:
5.0

Customer did not leave a comment.

Gina Barbin 
Rating:
5.0

Customer did not leave a comment.

Claire Shavers 
Rating:
5.0

Customer did not leave a comment.

Thomas Adams 
Rating:
5.0

Great customer service I will use again

Gina Barbin 
Rating:
5.0

Very good Christian people!

Kevin Rivers 
Rating:
5.0

Customer did not leave a comment.

Gary Thornsbury 
Rating:
5.0

Customer did not leave a comment.

Warren Fagan 
Rating:
5.0

Customer did not leave a comment.

Warren Fagan 
Rating:
5.0

Customer did not leave a comment.

Jacob Black 
Rating:
4.0

Nothing really. It was a good experience.

DWAYNE PETREE 
Rating:
4.0

Customer did not leave a comment.

Jacqueline West 
Rating:
5.0

Tell them to ask for Libby, the store owners wife because she's the one coordinating the rental trucks.

Desnatie Reynolds 
Rating:
5.0

Customer did not leave a comment.

APRIL ADAMS 
Rating:
4.0

Customer did not leave a comment.

Amy Turner 
Rating:
5.0

Check on the equipment and make sure it's working before the next customer picks it up, for example tail lights

Shamberlie Hensley 
Rating:
5.0

Customer did not leave a comment.

BENITA CRAIG 
Rating:
5.0

Customer did not leave a comment.

Lymos McDonald 
Rating:
5.0

The whole process has been so disappointing from the very start and now I have a problem and can't even reach anyone from uhaul

Pamela Monken 
Rating:
5.0

Customer did not leave a comment.

KRISTINA HOWELL 
Rating:
5.0

Customer did not leave a comment.

Noah Graham 
Rating:
5.0

Customer did not leave a comment.

Billy Ford 
Rating:
5.0

Super nice, great rental experience.

Kevin Creekmore 
Rating:
4.0

Everwho balanced the tires doesn't know what they are doing because it has a lot of weights on the tires and they're not supposed to be spreaded apart they're supposed to be together.

Eric Nolen 
Rating:
5.0

Customer did not leave a comment.

Randal Kirby 
Rating:
5.0

Truck has a vibration. It is either worn/damaged front suspension or a tire issue.

Keith Turner 
Rating:
5.0

Customer did not leave a comment.

Anthony Fike 
Rating:
3.0

Customer did not leave a comment.

Spencer Haddock 
Rating:
5.0

Customer did not leave a comment.

Bridget Baggett 
Rating:
5.0

It was a pleasure doing business with them

SHELIA BEAN 
Rating:
5.0

Customer did not leave a comment.

BRANDON TERRY 
Rating:
5.0

Customer did not leave a comment.

Billy Weems 
Rating:
1.0

Call a couple time called 7/24/2020 the person told me erverything was in order went to pick it up Saturday morning and nothing was at the location NO TRUCK I mean nothing so we had to go Thur everything again. I will have to think twice if I ever use U Haul again.

Patricia Luker 
Rating:
5.0

Everything was handled to a tee.

Lawrence County Lawrence County 
Rating:
3.0

Customer did not leave a comment.

Roger Lovelady 
Rating:
5.0

Customer did not leave a comment.

Barbara Thorne 
Rating:
1.0

Had do drive the trailer without brake lights or running lights because the dealer didn't have or supply hookup. I was quoted $39.00 on the phone and was charge $108.00 for a 6x12 trailer for 24 hours. 00

KRISTINA MASSEY 
Rating:
5.0

Customer did not leave a comment.

CRAIG JOHNSTON 
Rating:
5.0

Customer did not leave a comment.

KARLA STEWART 
Rating:
5.0

I think this location and employees are just perfect. Extremely nice and helpful. I'll definitely use this rental location again.

Cynthia Rice 
Rating:
5.0

Great convenient and very helpful.

Joseph Grezaffi 
Rating:
2.0

This has been the single biggest headache of my life. I have spoken with Corporate U-haul more times than I care to recall. WHY CAN YOU NOT GET IT RIGHT???????

Brandon Kerby 
Rating:
5.0

Customer did not leave a comment.

brad hales 
Rating:
5.0

Very good service. Very helpful.

WAYNE FROST 
Rating:
2.0

You will not improve your way of doing business. There is a lot that could be changed for good quality business. It costs money to overhaul and get rid of some of the old managers and district managers. When you run a business than you add a secondary business such as Uhaul, who do you think will take a backseat to your own customers. Customer first does not apply to secondary businesses.

James Bretes 
Rating:
5.0

Customer did not leave a comment.

Mona Ungerer 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO SANDAVAL 
Rating:
5.0

Customer did not leave a comment.

Martin Mclemore 
Rating:
4.0

Started with near by location in Decatur AL. and was moved to another town 26 miles from my home. If I wanted a farther away location I could have gone there to begin with. Customer service was not helpful. I contacted the representative at the Moulton AL. office who excellent because your call center told me they could not change the location farther from my home. I think what I need should be brought to nearby location instead of me going else where to get it.

Clifford Chance 
Rating:
5.0

Convenience of location worth any wait time going to another place and agent was very knowledgeable and friendly.

Beverly Hake 
Rating:
5.0

Good experience

GERRY DELASHAW 
Rating:
5.0

nice people

Dale Cooper 
Rating:
5.0

Customer did not leave a comment.

Josh Gilley 
Rating:
5.0

Customer did not leave a comment.

Patricia Wakefield 
No reviews have been submitted for this location.

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