Customer Reviews for TJB Building Leasing LLC
(U-Haul Neighborhood Dealer)

539 reviews

213 E South Ave   Ponca City, OK 74601
(Corner of 3rd st and south ave)

(580) 765-0968

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(580) 765-0968

213 E South Ave
Ponca City, OK 74601
(Corner of 3rd st and south ave)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Cory Vaden 
Rating:
5.0

Customer did not leave a comment.

Mitchell Weaver 
Rating:
5.0

Customer did not leave a comment.

James Murray 
Rating:
5.0

Customer did not leave a comment.

Margaret Ratzloff 
Rating:
3.0

Returning the deposit faster back to my bank card . I’m still waiting for my deposit refund and now they say it could be 2 weeks

Lorraine Salutan 
Rating:
5.0

Exactly how you expect it should go. Great experience

TROY JOSEPH 
Rating:
5.0

Customer did not leave a comment.

Sabrina Lewis 
Rating:
5.0

Customer did not leave a comment.

brian simon 
Rating:
5.0

Customer did not leave a comment.

Mark Roblyer 
Rating:
5.0

A little dirty in the back of truck. Was not swept out very good. Quick check out, very professional.

David Lawrence 
Rating:
5.0

Excellent Service in spite of computer / login issues. Jason had to revert back to a paper system to accomplish the rental instead of continuing to try to get the computer system to work. His quick thinking and decision to take the "paper" route got me out of there and on my way - which is what I needed. Thank you.

Randall Wilburn 
Rating:
4.0

Customer did not leave a comment.

Ariel PARRY 
Rating:
5.0

Customer did not leave a comment.

jhon turvey 
Rating:
5.0

Customer did not leave a comment.

Melody Denke 
Rating:
4.0

Website was very slow

Tammy Dexter 
Rating:
5.0

Customer did not leave a comment.

JESSICA KOZAREVICH 
Rating:
5.0

We needed a lift and next time I will make sure we get it.

Emilie Chandler 
Rating:
5.0

Customer did not leave a comment.

KEVIN STANTON 
Rating:
5.0

Customer did not leave a comment.

Bobby Thornton 
Rating:
5.0

Customer did not leave a comment.

Justin Cooke 
Rating:
4.0

I encountered a flat tire on the trailer and called support. It took them over an hour to figure out where I was located even though I gave them a mile marker number on the road. Evidently the gps didn’t work and the lady couldn’t find out where I was. Finally she a repair from Tulsa (2 1/2 hours) then changed it to Joplin (2 hours). We found a U-haul dealer in Vinita (15 minute’s) on the phone and called support back to see if they could change it. Luckily we got a different rep and after a company okay the tire was changed in about twenty minutes. Seems like you should update your system to have a better way of find repair personnel. By the way they did a great job on the repair

Robert Dick 
Rating:
5.0

Great at working with me for unexpected delays!!

Melinda Allen 
Rating:
5.0

A little confusing on availability through the use of the ap and the web, but it worked out. Received a call from someone about a day or two after reservation, said they would check in with me 24 to 48 hours before pick-up on availability, never heard back.

John Johnson 
Rating:
5.0

I can't think of a single thing that you need to improve. The registration lady was pleasant and efficient. The man that hooked us up and checked us out was very professional. The Tow Dolly was like new and exactly what I needed. The price was right. Well done.

MARY FRANCIS 
Rating:
5.0

Customer did not leave a comment.

timothy hancock 
Rating:
5.0

Nothing, he was helpful and polite

Conner Nichelson 
Rating:
5.0

Customer did not leave a comment.

Leonard Livings 
Rating:
5.0

Customer did not leave a comment.

Robert Winter 
Rating:
5.0

Front counter guy was very friendly! Had issues with the links checking the uhaul back in after hours but it got resolved before I was charged for another day!

Megan Grove 
Rating:
5.0

Customer did not leave a comment.

Cheryl Monteverde 
Rating:
5.0

Customer did not leave a comment.

Michael Roberts 
Rating:
5.0

Customer did not leave a comment.

Kevin Sligar 
Rating:
5.0

Customer did not leave a comment.

Kevin Sligar 
Rating:
5.0

Great service here too

Michael Davidson 
Rating:
4.0

only needed to go to marble falls but paid to go further

PAULA AILEY 
Rating:
5.0

The return box for keys posted to go online and none he websites was valid. So after 15 minutes I just dropped the keys and left. The entry really needs a step to help us short people. That's it. Thanks

Judy Peters 
Rating:
5.0

No issues with pick up nor drop off!

Jeremy Martin 
Rating:
4.0

$.89 cents mile is a little steep

TEDDY HAMPTON 
Rating:
1.0

I checked the truck out at 3:47 on Friday evening and was told that the business was closed the next day so it wouldn’t be a problem to return it late. However I was not told not to check it in online, to avoid another days fee, therefore I followed what protocol I thought was required. I was in fact charged another day, when I did not need it. I returned the truck at 4:47, less that one hour after the time on my paperwork. I got a return call stating that I checked the truck out at 11am so it would have been due back by 11 which was incorrect. I don’t believe the fella wasn’t sure what customer he was speaking to when he made the call back. I feel it’s rude to offered longer time at no charge, but charge additional fees for another day.

valerie fahs 
Rating:
5.0

Best dealer in ponca city

anthony bartlett 
Rating:
5.0

Nothing. Guy was polite & had trailer out and was expecting us.

william Bigham 
Rating:
5.0

Smart guy did the job well

Andrew Prout 
Rating:
5.0

Customer did not leave a comment.

Mario Garriga 
Rating:
4.0

Customer did not leave a comment.

Ted Hemken 
Rating:
5.0

Customer did not leave a comment.

Thomas Haight 
Rating:
5.0

Customer did not leave a comment.

Josh Kuhn 
Rating:
5.0

Customer did not leave a comment.

Linda Baumann 
Rating:
3.0

Customer did not leave a comment.

Phillip Truong 
Rating:
5.0

Great service!

lori babcock 
Rating:
5.0

Customer did not leave a comment.

STEPHEN YOUNG 
Rating:
5.0

Customer did not leave a comment.

LaNita Milligan 
Rating:
5.0

Customer did not leave a comment.

Terry Clinkingbeard 
Rating:
5.0

Customer did not leave a comment.

Donald Scott 
Rating:
5.0

Customer did not leave a comment.

Michael Mcmullin 
Rating:
5.0

Everything handled in a professional manner.

RONNIE SLICK 
Rating:
5.0

Had what I needed reserved it and keep in contact helped hook up trailer in bad weather

james halbrook 
Rating:
5.0

Customer did not leave a comment.

STEVEN BRADSHAW 
Rating:
5.0

Customer did not leave a comment.

Kim Case 
Rating:
5.0

Made it easy and assured me he had my equipment ready to roll. Thank you ♥️ Unfortunately things got confusing and rez lost throughout process.

JENNIFER YORK 
Rating:
5.0

Customer did not leave a comment.

tammy wilson 
Rating:
4.0

Good quality service.

Robert Ford 
Rating:
1.0

Customer did not leave a comment.

Blake Seals 
Rating:
5.0

Making reservations was disappointing as the closest pick up was over 30 miiles away. Called customer services person (customer service sucked) said no 15ft in Ponca City which was closer. We could see they had one online. Anyway, it saved us 100$ . Pick up was great, easy. Just hated having to drive back almost 30 miles to get to where i needed to load. Yes there are uhaul dealers inthe same town, but NO 15ft trucks. Drop off was easy.

David Regnier 
Rating:
4.0

Customer did not leave a comment.

Arnold Carter 
Rating:
5.0

Customer did not leave a comment.

Michele Norman 
Rating:
4.0

Customer did not leave a comment.

becky hawkins 
Rating:
5.0

Customer did not leave a comment.

tim denwalt 
Rating:
5.0

Customer did not leave a comment.

Randall Wilburn 
Rating:
5.0

Customer did not leave a comment.

Julia Byrd 
Rating:
5.0

Customer did not leave a comment.

Michael Nichols 
Rating:
5.0

Customer did not leave a comment.

Randall Wilburn 
Rating:
1.0

Guy wasn’t there. He was taking a long lunch. I wasn’t the only person waiting on him. I even called the number on the door and he said he’d be back after lunch after one.

Shawna Tiernan 
Rating:
5.0

Oklahoma store was great

roberto sheets 
Rating:
4.0

Customer did not leave a comment.

Bobby Krout 
Rating:
4.0

Customer did not leave a comment.

Austin Harper 
Rating:
5.0

Customer did not leave a comment.

Troy Gemmill 
Rating:
5.0

Customer did not leave a comment.

Garrett Hardy 
Rating:
5.0

Customer did not leave a comment.

Yancy York 
Rating:
3.0

Dropped it off at the closer location after hours but the location on 14th was clean and accessible and the location on south avenue was tight and not easy access

KRISTI BALES 
Rating:
4.0

Customer did not leave a comment.

Jay Anderson 
Rating:
4.0

Better lighting at night

Kristopher Hale 
Rating:
5.0

Customer did not leave a comment.

Mike Kremer 
Rating:
5.0

Customer did not leave a comment.

fred brown 
Rating:
5.0

The store is supposed to be open till 5. It was closed when we got there at 3:30 ish.

Jack Pease 
Rating:
3.0

Customer did not leave a comment.

Shane Roberts 
Rating:
5.0

Customer did not leave a comment.

Kevin Wood 
Rating:
3.0

Customer did not leave a comment.

Tom Lynn 
Rating:
4.0

Better checkout before renting. The AC did not work before I left the lot. Luckily, a loose wire connection was found and fixed.

Andrew McGee 
Rating:
4.0

Customer did not leave a comment.

Tom Lynn 
Rating:
5.0

Customer did not leave a comment.

Kamille Vice 
Rating:
5.0

Customer did not leave a comment.

Dawn Davis 
Rating:
5.0

Customer did not leave a comment.

Tamarra Smith 
Rating:
5.0

Customer did not leave a comment.

Dewey Cook 
Rating:
5.0

The staff (gentleman) was extremely courteous and friendly.

Lawrence Stevens 
Rating:
3.0

The inside of the truck was disgusting and clearly not cleaned before pick up. Something was all spilled in the cup holders and on the inside door on the driver side. So it wasn’t cleaned or properly sanitized . I was charged at the location for $136 and some change but my receipt in my email says $119 and some change. I’ve never been charged from uhaul until returning equipment. So will I be refunded the difference??

Leanne Wheat 
Rating:
3.0

More choices in trucks. I could not move all of my stuff. I had to leave a lot behind .

Jennifer GalindoCanez 
Rating:
5.0

Customer did not leave a comment.

JAMES SULIVANT 
Rating:
5.0

Customer did not leave a comment.

Ron Stangeland 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Daniels 
Rating:
5.0

Love the place, keep up good work!

Carey Phariss 
No reviews have been submitted for this location.

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