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Cheryl B
Customer Reviews for Titus Transmissions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome service.
Robert MFair price easy processes , thank you !!
kenny CEasy to reserve online. Everything was as described. Customer Service was great! Prompt, explained everything to be easily understood. Very personable yet professional!
Tonya MFriendly, professional personnel. Everything was ready on pick up. Great experience!
John HEveryone was friendly and helpful.
Otto FNothing needs improvement at this location. People are awesome that work there and own that business.
Forrest HNothing to improve the experience was great.
Wayne FAwesome service from first phone call to the return. Thank you!
Julie BService was great. Equipment was clean and ready to go. Customer service was excellent!! Return process was a bit lengthy with the app not working very smoothly.
Tom MVery professional, timley and efficient Highly recommend
Basel TI wouldn't change anything.
Tom TTitus transmission has great customer service and is very dependable.
BRIAN FWebsite says 19cents per mile after looking at the close out reciept was charged 99 cents per mile. I was overcharge and I will be in contact.
William BFriendly staff. Great service.
Steven CI walked in and the first thing was a grateful greeting!! Very friendly and extremely nice!!
Matthew NThis is a gteat place to rent a U Haul: easy access, convenient location, helpful staff.
Lowell ELock was frozen took 20 minutes to open, lock box was frozen finally got it open after standing in minus degree temperatures! No paperwork in truck to indicate that it was for me, no help line available to assist my issues!
Terry AParking lot was full and pot holes
Brian RThe staff were super friendly and very helpful. My only comment is the chuckholes coming in/out of the lot were significant and had to be taken very slowly.
Aaron MVery nice staff. Equipment was ready to go before I arrived
Scot MAnnette is always so friendly and helpful. I really appreciate her outstanding customer service and support.
Mike WGood at all
Bajeni BI was never given a reciept as to the final billing. was told that It would be emailed, but I never got it. The estimated bill was $271.00 Yet, my bank card was billed $331.00. I still need a reciept. . I have no info on what I was charged for. . no proof that I was given any gas reimbustment. Really not business-like.
mel wThese folks are always great. I rent trailers two or three times a year. Friendly and helpful.
Michael BHorrible experience. Went to pick up truck and no keys. Charged me for 2 trips I didn’t take. Cost me $150.00 because of the delay in vacating the house due to the keys being unavailable. Never do this again with Titan Transmission or UHaul. Should be a crime to do this to folks.
Mark PMoved location much further away than necessary. Ridiculous and stupid of me to try with this
MARK PGreat company to work with. Highly professional, highly recommended.
Edward MGreat job U-Haul!
Jeff DNo comment.
David Cgood service
Charles PNothing the service was very good except for parking.But very good service over all,
Charles Peasy to find and plenty of parking to retrun truck to
Erica RBest of the best location . No other U-Haul location can beat this place . Staff is amazingly awesome
Rilwan YDirty, unclear signage. Glad I dropped off in daytime.
JAMES BOur reservation was for pickup at Hines in Plainfield, IN. We arrived Saturday and they were closed. I called UHaul CS and they said my pickup location is in Avon, IN. I explained that's not correct. We went to Avon and the gentleman at Titus explained they do their transfers to them a lot. Hines should have called to inform us of the reservation transfer. We spent an hour figuring it out. It was a frustrating experience.
Brian LParking lot needs to be repaired to prevent damage to rentals and customers vehicles.
Katie TWhen I got into the truck it was nasty dirty, I was charged when I was not supposed to have been, I also was charged for things that I shouldn’t have been. I was not happy with this company at all.
Bethany GThe female personal was very friendly and helpful and pleasant l understand the business they are running but their parking lot and parking area very terrible 😑
LEONARD GEverything went smoothly, the rental and even the return. The people were very helpful and friendly.
Damian EFor such a busy place they were so courteous and helpful. Quick out and back. Thank you.
Guy DLocal personnel are great, no improvement needed there. I would prefer being sent a contract that is not a live link only, since then the contract can change at any time, and it did. The local personnel did great to untangle an error, but I could not refer to the original contract in the process because it was not sent to me. When I went to find it, it was gone (changed). Thanks for your consideration.
PAUL CCheck out took about 5 min by having used the online check in features. Checking the vehicle back in was as easy as it gets.
David JNone. This location was fantastic! Staff was fantastic and helped position and attach the trailer for us. Easy pick up and drop off! Thanks!
Ali SCustomer service at this location was great!
Tauja CVery quick and easy to rent. Will recommend to others for sure.
Deanna BExcellent service. My original reservation fell through at another location. I called the Titus Transmission U Haul and they put me in the truck I needed. We were on a tight timeline, and they could not have been better. I was very impressed. Thank you!
dennis bTitus Transmissions did a great job. All U-Haul rentals should go like it did here.
John LNo safety pin for the trailer hitch latch. Virtually no room to get in the lot to pick up or deposit the trailer. entrance was full of deep potholes and very narrow with many vehicles parked in the way. Personnel were nice.
Garold MThey were friendly and kind. Very easy. Would use this location again and recommend to others to use this location. Very pleased!
Skylar M